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[Music] welcome to this second episode of the
cloud today I'm your host Martin McNicoll and
I'm here today with my co-host GURUS marketing
director John Serino hey and as well as our
featured guests so today we have Alyssa Lamberti
our GURUS marketing content specialist Carolyn
and Michael Turcotte certified NetSuite cloud
developer hi everyone so in this episode of
the cloud today we'll be talking about
how different generations use technology
[Music] so today we're gonna talk about technology
and how different generations use technology and I
thought this was very interesting as my daughter
is just starting high school and we bought her a
new phone and it was really interesting to to see
her interact in her phone and how she's embracing
technology and using it in ways that I would have
never thought of and I was reflecting on how I use
technology as a CEO in 21st century and how the
technology helps me to do certain things and I
see that it's not the same around so hence how do
different technologies are impacting different age
group so let's start with Alyssa how do you use
technology what's your what's your relationship
with technology well it's really funny because
even as I guess as a millennial you know Mike
would kind of know - we kind of grew up in the age
of technology I mean when I grew up the computer
was just kind of starting but it was always
part of my life so I grew up with technology
always being a constant so I always expected
the technology to kind of grow with me as I grew
because that's what happened when I grew up we
were we had dial-up internet and then now we're at
a point where we have AI you you've seen dial-up
internet seen dial-up internet my god yeah I
remember usually got a great memory or you went to
a museum I remember that I would wait 40 minutes
at least I have the code the internet internet
explorer actually come up so yeah no I remember
that and it's and it's really funny because you
know like I was saying it it evolved as I grew up
so with me I think of technology is not only not
only being something that's you know a plus to
my life but it has to be I guess it's convenient
it's something that grows with me something that
I use in my everyday and I kind of expect it to
be proactive and I expect it to kind of grow as
I grow if that makes sense yeah and Alyssa just
to give context to our others how old are you I'm
24 and I guess some context about even career-wise
I've been in marketing for about two years so kind
of you know I'm at this point where I'm still kind
of new to it but I'm also I also kind of grew up
around a lot of these concepts so yeah I remember
dial-up just to go back there real quick because
it you know I remember at the time thinking my
god I no longer have to go to a music store to
buy records I could download a song and just under
an hour right so it's at 3-4 MB's it would take an
hour to download and while we didn't realize it
at the time it was really the very first point
in history I think where digital was starting
to give you conveniences that you used to get
from brick and mortar and all the different events
that happen after that around the Revolution that
went around the music industry and you being a
musician is you know very close to that and so
Michael what's your relationship with technology
so I think I've used technology pretty much all
my life I am very highly dependent on it now as
my career as software developers just starting so
anything computer related you know I definitely
have to be keeping up with it as much as as much
as I can when it comes to technology I think that
as a as a young professional there's only so many
kind of different applications that are out there
that you have to really how can I say this there's
there's so many different applications that are
out there right now that is just kind of vying
for our attention that it's extremely important
that we're able to filter out the ones that are
gonna be the ones are beneficial to us how do
you do that how do you select what's useful for
you so we're using so as much as yeah I could use
that one yeah how would I be able to select which
ones are useful to me or how what do you do how do
you do it I don't think I really have any process
really behind that to select any I mean there's a
lot of there's a lot of how you see they're being
represented you know there's there's a lot of
there's a lot of even just the image or the the
branding for example of some software application
that I could get behind I find that I'm very very
attached to like the values that companies or
any type of you know application would promote
so that that for me is something that that that
speaks to be the most that's interesting you see
because for me as you know I'm when I'm over 50
now the culture of the company is secondary to
the product but that's not what the way you
see it you see you go first in the values of
the company then you say alright I might use your
product that's interesting I mean I'm gonna jump
in here because as someone who yes for you know
kind of in the same age group as Mike I think of
it as convenience so I think that's how I think of
my technology as John was saying before how when
dial-up internet started coming along especial
for the music industry it was like oh finally
I can have a way to stream music and I don't have
to go buy a record convenience when I'm thinking
of technology Netflix is the biggest example of
that I mean before we used to go to movie theaters
I know that I know they still exist and that I'm
not that young but you know we used to go to movie
theaters and what was it about ok it's convenient
because you can see it on the big screen but
it's also more of us socializing kind of aspect
whereas now Netflix why do we watch Netflix well
it's convenient we have it on our computers we can
watch any time of the day and you can watch for as
long as you want and that's for me as convenient
things like Uber same thing what is it it's more
convenient than a taxi because you can track where
your where car is coming from you see how long
it's gonna take you can call them from anywhere
when it comes down to it morality is still up
there I think in this time in this kind of period
that we're in it's something that you can't detach
if you know someone is treating their employees
poorly sometimes we are kind of ignorant there's
so many things that are going on that it's hard
to keep up ultimately there's a lot of stuff that
we don't know when culture is incredibly important
but kind of like Martin you know like for me it's
and maybe because I am older and by the way I was
at the movies I was at the theaters last weekend
so but yeah kind of like Martin for me it's kind
of like it has to solve a need it has to like any
technology has to address an issue that that makes
it you know like you use the word convenience for
me as well it solves a need make something easier
but you know if I'm not necessarily looking at
the company culture that's interesting you see
right there and like there's a small difference
in terms of how we use technology and the new
technology I'm I'm a geek I see it out loud
I like new stuff I'll download some applications
but if I look at other generations and how do you
do it they don't what I found is that I don't see
that they they're looking to solve a problem this
necessarily it's just a fact of trying new things
do you see yourself Michael in that situation of
just trying new things or you're looking for
a problem to solve then you if I just take the
usage of mobile technology will you go out there
and download applications and try them out like we
were talking about convenience just before or ones
that are you know that are that are kind of just
vying for my time for the sake of having you know
visibility or just being on my phone or sending me
push notifications or things like this or getting
me into the loop of you know constantly using them
so so that's the way kind of that I interact with
newer technology the the new is it's definitely
you know it's exciting and it's it's pushing
boundaries and things like this but there's a
lot of new things coming out and we need to kind
of find where new is not just new but new is also
performant and it is like we said convenient and
you know how long how long would you give a new
app when you try it or a new technology because
you know as a developer you have tools that that
you're using you you the internet and you look at
different tools to help you out how long would you
give that one of those things I mean for me
like just real quick i if i'm downloading an
app i'll try it once i give it a minute honestly
like if it if it does what the what it said in
the description which would be the reason why
i downloaded it to begin with then great I'm
probably gonna hold onto it until it no longer
serves its purpose or something better it comes
around otherwise you know I'll open it up and if
if I see that it it really isn't representative
of the way it was described on the App Store and
it's not doing this job I'm deleting it right away
yeah I mean let's be honest technology comes
as it's the trend you know there's different
transit technology AI is one of them and as much
as you know maybe we used to think that trends
were only for fashion and you know marketing I
mean as a marketer I've kind of gotten used to
having to leverage trends and kind of develop
campaigns and strategies are around trends both
technologies is kind of the same thing there are
different technical logical trends and you kind of
have to see what works best for you and there's so
many of them that you know as micro saying not all
of them might be useful to you but we because
they come so quickly you don't really have you
know you're not gonna spend how much time seeing
if something is useful you're kind of gonna go but
you know you know what's really interesting about
technological trends is unlike fashion trends are
unlike cultural trends technological trends tend
to stay yeah you know so they get updated they
there are improvements there they're optimized
that they're constantly looking at yeah and what
I'm hearing here is that there is a you know
a speed of velocity and trying application and
trying new things and if we look at at the world
of ERP or cloud ERP which is what we do at gurus
I actually see a difference between different
generation and how they by cloud er B which is
something that people would take sometimes years
to select in the past now they do it in weeks or
months and all this this newer generation we see
that they are using the web using our content
because John you can see it our content is being
downloaded in terms of white papers and videos
people research themself and they try before they
buy and these users which we sees when they come
up to us they already made their decision I mean
they understand what they're doing compared to
older generation that they send us an RFP and they
want us to do a demo I mean very different usage
of what's out there before making a decision do
you watch videos you know lucious before you you
you look I mean if anything when you go to a
website that's one of the first things they're
looking for you're like what does this look like
what can I do and and as John you know I this kind
of comes back to what John was saying is like one
he is testing an app for example test that you
look at it you wanna you want to know what it does
right away same thing with kind of a software you
want to know exactly what it does but that's it
what you're saying is interesting is that even the
trying the application are we seeing a trend where
people will watch a YouTube video on the app from
somebody that's not the editor of the software to
make you know to have an opinion before they even
spend the time or put the effort and installing it
that's interesting here absolutely that's probably
the way that I'm gonna go ahead and get into
trying out new new things is definitely getting
opinions or any type of information from YouTube
or other social media I also think factors like
investment are considered here right and and an
effort as well so for example if if I'm you know
downloading an app is very low a very low effort
than likely zero investment at the beginning so
it's probably just faster to download a try it
and delete it if it doesn't work but if you're
to your point Martin anyone shopping for even our
products what we do here at gurus right it's it's
a technology that you're going to be using for a
while so you certainly want to do all the research
and a due diligence and going back to trends on
the topic of what we do I remember you know when
when cloud technology was a novelty at the and
then just we you know we had very few users we
had early adopters but it was really difficult
for companies to make that investment at the
beginning especially because you don't know what
the long-term results are and in Italy that's a
trend for sure now ya know well I think we're at
the point where it's even past the trend phase
I think we saw it evolve and especially with
your experience you've been you were one of the
first you know users and and adopters of cloud
technology and and I think we saw it go from it
being a novelty to hey guys this really works and
then it was trending and everyone wanted it to now
it's if you're not in the cloud you're not running
a business it went from early adopter only it was
not even called a cloud at the guys who set out
a couple of times when we started it was called
software-as-a-service or there was other terms
that were used or application service provider
was another term but it went to become a cloud
and now it's a requirement it's gotta be born in
the cloud for these companies to want to use the
technology because they do not want to have to
manage the infrastructure and Michael I guess you
as a developer do you own like you have like your
servers at home and you have your computer where
you install specific software or you only rely
on the cloud what do you do as a developer mostly
I'm going to say that a lot of my development time
or anything that I'm going to be doing producing
documents or things like this they basically all
live on the cloud I'm yeah straight up gonna say
it it's a lot of my stuff that I do is all on the
cloud so if I go from anything that I'm doing in
in the development world what am I going to be
using on there I do a lot of development so at
my university all of the services that we have
there are on the cloud we're using Google cloud
there to store all of our information we are also
using Github actually I'm not sure Github does do
storage on the cloud there so that I'm not sure
but if you host it yeah it might be hosted on the
cloud that but for you it's a service yeah you do
it yourself you didn't have to install the server
at your home to manage you know your your version
control no not at all and I would prefer it to be
this way for my own sake I again we could get into
the debate of like security and who has visibility
on anything that's that's going into the cloud but
for the for the most part when it comes down to
convenience of being able to access pretty much
all of my files wherever I need to be whether
I'm a at home on the bus at school or anything
like this I just know that the availability of
all my of my files and whatever I need to access
are going to be at my disposal immediately and we
talk about trend in but what is a trend and how
does something become a trend because we've seen
the cloud they come a trend it was you know a term
was coined the cloud then people started to use it
and start to use the technology and now it's it's
it's quite present in the business world but how
does an app they come a trend how does something
new become a trend and I'm gonna start with with
something that we see the my so my daughter she's
12 and now what's trending is something called
tick tock right how does something like tick tock
become a trend see everything just goes faster cuz
this really it's really funny that how you know we
say like cloud used to be a trend but it's funny
because there's a generation that was adapting to
trends or this particular trend the cloud and
then there's a generation like my generation
that kind of grew up with that and his generation
like mountain like your daughter generation that
grew up with tick tock tick tock isn't even a
trend anymore for her is it just kind of like
how things are I think that's how things right now
and that's something or friends are using and it
this little app that records videos for like 30
seconds they put music on it then they publish
it to their friends to it as a parent freaks me
out because they watch other videos too and you
don't know how to manage what my kids cans can see
so we we manage that closely but for her that's
something that you know came to her life super
fast it came like over you know weekend all of a
sudden all she does is tic toc videos know how her
art and she puts things on on on tic toc because
she likes it and she does a lot of crafts and art
but it now it's a trend in our group and you can
see that it's like there's thousands of users so
wow how does something become a trend I think it's
just like it's something that we've never seen
before or something that slightly different I
guess from something we would never seen before
we get people get excited about technology via
excited about something they've never seen about
new capabilities about just trying new things
and as you said before as you've mentioned before
sometimes we try stuff just because we want to try
it because it's new so you know something comes
up everyone gets excited about everybody tries it
and then eventually something else comes up I mean
I know the snapchat and Instagram is kind of the
similar thing where snapchat came along and was
like oh great you can send videos to people only a
few second videos I never got excited about it and
then Instagram came along and was like yeah I can
do that too I think that the point you made about
getting excited about technology I think because
that the theme of this episode is the generational
gap I think that is a generational thing certainly
like your generation does get excited about
technology I think that the truth can be said
for me and Martin as well but if we look at the
generations that are slightly older than us if we
go into the baby boomer generation who I reported
into at the start of my career right and I would
say that for them it's it's a struggle to keep up
with technology something as simple as you know I
see my in-laws for example who are in their 70s
who would struggle to keep up with their cable
provider updating the menu but then again you
do look at some baby boomers and they are using
technology so I would say it's more in their case
it's more of a need if for those who are happy to
retire and move on they're probably enjoying
things like you know fishing somewhere which I
sure am NOT I would love to do when they when I
retire but if if you're still working if you're
still in the industry you're using technology
and it's probably by having to adapt and not
from excitement so look at baby boomers like Bill
Gates and love him or hate him Donald Trump he he
certainly knows how to use technology especially
Twitter as we see to get a reaction right so he's
using it and and to me like baby boomers who
are you know using technology who are adapting
are kind of like those companies who are getting
out of their legacy systems and moving into cloud
ERP moving into NetSuite because if you're not
you're you're not working so I think there's a
parallel here with what you're saying between
the generation gap of individual but also the
generation gap between companies as you have
companies that were born in the 20th century
most of them are now were born in 20th century
and you look at the new generation of companies
while like gurus who were born in a 21st century
in how we use technology so I can see that in my
business we adopt technology at a fast pace every
year we'll introduce a new set of technology that
sometimes helps us for a very point problem that
we have or to improve something if I just look
at the video conference technology I think we've
tried four products since we started this company
and every time it's for a better tool that does
a better job and the company adapts very fast to
new technologies so we we can see that as in our
customers where we to your point when we come to a
customer that was born in the 20th century and the
company has been there for you know 25 years for
them it's harder as an organization so we could
talk about the generation gap of an organization
and how the organization itself can adapt and use
new technology and when we go to those companies
to propose a cloud solution like NetSuite we can
see some resistance to change as we don't see the
same reaction when we go to younger organizations
where they come to us and they say I need NetSuite
as an example or the boo me for my EDI I need
that because right now I need to do tasks ABC
and I don't want to invest in this on premise
technology anymore let's do it now so that's an
interesting battle in there yeah of course so when
you have companies that are kind of older it's
idea that they have to adapt they have to adopt
new technologies whereas newer companies they're
just kind of born they're just kind of born
into into it you know we have a lot of clients
that we get who are still using spreadsheets and
they're comfortable in that process even if it's
not working there's the idea of like well what if
it what if I don't understand how to use it what
if I think you're right then but it's it's yeah
I think you nailed it with the word comfort yeah
there's it's it's comfort it's not necessarily
optimal it's just we're gonna stick to it because
learning the technology seems intimidating exactly
and that's why a lot of companies especially when
they come to us they get to the point where
they have no choice but to upgrade because
their companies are failing their processes are
a mess and and they kind of are forced to adapt
yeah and I think the technology as well has done
a great job at adapting to them like we look at
our kids and you know like to your point Martin
your daughter who is using technology I have kids
similar in age to yours so I see them as well and
when we look at them when we observe them using
technology we think oh my god it's like they just
know how to use it but when actually what we know
is that companies have adopted their UX over
time through R&D and behavioral studies to be
intuitive to people so younger generations they're
more intuitive because yes they were born into it
but we're also addressing the needs of the older
generation and and that in intimidating feeling
that they have I see it often go away the first
time I gave my mom and iPad you know she's a 72
year old woman at the time she was intimidated by
them they don't want to use it until she began to
use it and realized well this is easy and I think
Martin we see the same thing with NetSuite right
it's over the years I remember when I first looked
at NetSuite compared to what it is today it's just
like this really attractive this simple user
interface and and it's adapted to them it's
made it easier it's intuitive as well it's not the
same not at all the same technology it was years
ago it's not and they've upgraded the platform
many times and improved the user interface as we
see with with many other cloud applications where
you don't have to upgrade your old user base and
something that would be very time consuming and
with applications that had the decline server era
as an example or where he had even some piece
of software installed on a desktop you had to
retest the whole platform and the whole desktop
instance oh they don't conflict with each other
it was really painful and it was a lot of time
that we spent on that now with the cloud they
just deploy a new graphical user interface and
people are using it and the feedback is really
really rapid to go back to the company and to
improve again on that on that new graphical user
interface so we see our customers of course using
the platform and getting a lot of value out of
it because it's easier to use and to your point I
think there's an interesting parallel between b2c
or consumer applications and how they're using the
the applications in a way that quite frankly ten
years ago or five years ago would have been like
a full desktop application to create video now
it's just a couple simple buttons and here you go
they call it tick-tock and most likely as you've
mentioned that is a Instagram might come up with
the same functionality next month because it's
kind of working for these other guys yes it's
funny I guess when a lot of you know the only
generation they're probably even asking like how
do I keep up but kind of as we've seen technology
has been making it easy as long as you're kind of
willing to try new things and as long as you're
willing to you know adapt the way that you kind
of use technology newer technology makes it easy
for you to kind of to learn and to adapt it for
whether it's you know a 72 year old who's learning
how to you know use an iPad or whether it's an
organization that's been around for 50 60 70 years
and is trying to stop using spreadsheets and start
using you know an ERP sometimes spreadsheets is
an improvement actually when they they run these
these huge mainframes yeah yeah I was gonna say I
think resistance to change is gonna be something
that is a difficulty that's gonna be encountered
by any any software developer any type of company
that's going to be creating new user experiences
and the same how we say about you know certain
generations how they're gonna have to adapt to
technologies well smarter companies are definitely
going to adapt their technologies to to be used
with any types of users or to really go and target
the specific user base that we need that that are
gonna be mainly using this this technology and I
think that's kind of the expectations that a lot
of I guess younger generation have is that we kind
of expects our technology to proactively kind of
grow with us and to adapt to us where is kind of I
think back then it was here's what this technology
does you know you have a scanner you what do you
do you took a paper and you scan and just kind of
does the same thing all the time whereas now with
technology kind of like even AI we kind of make
phone those RV's your phone there's everything
and that's kind of how we expect it to so it's
like the devil of like you know technology is
adapting to us but we're also adapting to it it's
like this you know parallel kind of relationship
yeah sometimes I feel guilty about how much time
I spend with my phone and then I realized
oh wait a minute I'm using it as a calendar
it as a camera I'm using it as a guitar tuner I'm
using it to do my banking oh yeah and I use it to
answer my calls so you know I mean to a certain
degree it's not a phone it's not a how do you see
yourself being different from older generation
and I'm addressing myself to Michael and Alyssa
in your use of technology do you see something
different than how you use technology than your
parents as an example I think that just the amount
the sheer amount of new technologies that's being
that we grew up with it's a little bit easier at
least for for our generation to kind of think of
a clever way for example to use the technology
whereas maybe on for the older generations it's
more ok tell me what this technology should do
and I will use it accordingly so train me so our
generation we say train me on how to use this tool
as you see it as hey that's just another tool and
intuitively you go for it yeah and I think that
the main difference there is if you look at the
older generation they would use technology to
repeat the same task over and over so kind of
like what Ellis I was saying about this is a fax
machine now I need to send 40 faxes today and they
would stand next to the fax machine and do it over
and over and that was the way they use technology
and I think the Millennials would rather spend
three days figuring out how to develop an app
that will send 40 faxes in one minute and never
have to stand next to the fax machine again so
that I know you guys get a lot of flack from the
older generations but that quote-unquote laziness
actually paid off and helped develop technology
and take it to the next level efficiency exactly
and you know obviously like you said John we get
a lot of kind of flack from all the generations
even being like you're dependent on technology but
it's like well we're not necessarily dependent on
it we're also not necessarily not dependent on
it but it's kind of because we are because it
isn't our lies and because we're expecting it
to kind of double grow and develop with us it
allows us to develop it I mean if you didn't have
a generation who wanted technology to be proactive
then you would never get these these developments
and technology because no one would be looking for
them to do more we wouldn't get a I and the cloud
if you didn't have people who wanted more out of
their tools so what I'm hearing is that you don't
see a trend what you see is that you live in the
world of technology that's constantly evolving
absolutely that's interesting and I think that
trend started to be fair I think that trend
started with Generation X right because if we
hadn't if we didn't have that mentality as well
back in the day we wouldn't have emails we'd
still be standing next to the fax machine so so
it's something that I think started with us and
we began to see things like the search engine we
began to see things like social media and then
would your generation the Millennials it's taken
to a next level absolutely yeah I guess it goes
back to you know the Pope we were saying before
where is the difference between transit technology
and trends and you know fashion or music is that
transit technology tend to stick around and they
just end up developing so what's you think of
as a trend is just actually a version - of some
technology that we've come up with you know
so Instagram is just another version of you
know Facebook that was another version of MySpace
that was another version of whatever came before
that so that's a really interesting observe
observation right so if with the concept of
you know technology isn't a trend we know that
anymore it's you're in a stay it's just gonna
evolve yeah what do you think you know it's really
interesting because we have different generations
here in this room I'd love to go around the room
and hear about what everyone thinks is the future
of Technology where is it going to evolve and
not just you know not just on a social level
or for entertainment and all the fun things that
we use but for business as well so what do we see
as a trend today or what we call a trend which
is the cloud and we see all those applications
of all and his son and Michael mentioned and just
growing in terms of functionality and ease of use
what I see coming in the future is algorithms so
people call it AI I call it algorithms that will
start to embed themselves more and more with the
information that we have and provide more insights
into that data what are we like it or not whether
we're comfortable or not with the results that
come up as it digs into your created information
or into your customer data it'll come up with
information and I see this as the next step in
the evolution of the enterprise applications that
people call the cloud and just in Montreal for
the people that are that know a company called
element AI so that's a local company here where
they just went to a series bees of $200,000,000
which is nothing for people in California but
but for us here in Canada that that's a lot of
money in the 35 billion series a and they're just
developing those algorithm and working on with
different tools to bring to the market those those
new technologies that will help in the future
and that's really building the future building
something that might become what we call a trend
or as you've mentioned an evolution of existing
platforms yeah and to build on masters masters
point there with with any type of AI kind or
algorithmic you know like inference engine if you
if you want to call it that you're gonna need a
lot of data so I definitely think data collection
is also going to be something big in the future
so we're you know any type of good or worse for
better or worse that is absolutely true so so you
know and again the type of data that's going to be
collected and I think that's gonna be something
that is very very very valuable to companies as
how they can access large amounts of data to
be able to make the best types of decisions
for them good well I'd like to thank you all for
spending this time with us today and have a great
day everyone and look for the next episode of the
cloud today GURUS Solutions as North America's
largest Oracle NetSuite ERP services provider
visit their website at guru solutions calm [Music]
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