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[Music]
at the hotel conversations part one
[Music]
good morning
this is the shining hotel in london
how may i help you
hi this is the shining hotel in london
right
yes we are sir
how may i help you
i would like to have a reservation for
the next weekend
sure i'll connect you to the sales team
please wait for a second
this is shining hotel how may i help you
hi i would like to have a reservation
for the next weekend
please give me your detailed staying
time sir
from friday to saturday
so it will be from the 13th to the 15th
of this may right
yes
how many rooms do you want to book sir
only one
my girlfriend and i so it's going to be
a room with one bedroom
what type of room do you want to book
sir
we do have a standard room
deluxe room
and sweet for a couple
plus we have a cabana room villa and
penthouse with more facility
convenience
and services that will bring the best
time for you and your girlfriend sir
[Music]
sorry i'm french and
my english is not really good
can you say it again and slower
sure sir
i mean what type of room
would you like to stay in our hotel
our rooms have a lot of types with
different prices that can comfort you
ah the room i will stay
a room for couple about six hundred
dollars
so i think the deluxe room will be
suitable for you sir
it's
535 dollars per night
and for a deluxe room with a view of the
square
and balcony it will be 550
uh maybe i will take the balcony
five hundred and fifty dollars that's
good
including vit yet
this price doesn't include the vit and
service chart
our service charge will be seven percent
does this room include breakfast
yes
it's a full continental buffet every
morning
free airport shuttle service
and the use of the hotel's facility like
pool
and gym center are all included
so it includes a buffet in the morning
yes
and you say you have a free bus to the
airport right
yes sir
free airport shuttle for the two ways
after reservation you can give us your
full name
flight number and your arrival time and
we'll take you to the airport
wow that's great
okay i will take that room
what time for check-in and check out
well check-in for you on friday can be
anytime after 2pm
and checkout will be on sunday before 12
pm
we will arrive around 10 a.m
and i remember um
it takes about 30 minutes from the
airport to your hotel right
that's right sir
so you'll be at the hotel at 11am
we can have you an early check-in sir
early check-in that's great
thank you
you're welcome sir
i will make your reservation now
please give me your full name sir
ben abraham
can you spell it
b b-e-n
and
a-b-r-a-h-a-m
and is this your phone number
yes this is my phone number
great
now i'll need your credit card
information to reserve the room for you
my credit card
is visa okay
yes sir
it's nine five six two four one
five two zero
what is the name of the card holder
[Music]
i mean who does this visa card belong to
it's me
and your email please
benben11 gmail.com
alright mr ben your reservation has been
made for three days
from the 13th to the 15th of this may
a deluxe room with a balcony and view of
the square
you will have an early check-in at 11 am
on the 13th of may
without any charge
and will be taken to the airport at 10
am
is your flight from france to london
that's right
noted we'll send you a reservation
through email with the detailed
information
thanks
i'm glad i could help you today
is there anything else that you need at
this point
[Music]
i mean do you need any other information
that's enough thank you you're very
great
it's my pleasure
we'll see you in the middle of this may
mr ben
have a nice day
[Music]
good morning welcome to the shining
hotel
how may i help you
yeah i have booked a room
i'm ben abraham
so you have a reservation for a room
under the name of ben abraham right
yes
let me check on it
mr ben we already have your credit card
information on file
so if you'll just sign this receipt
along the bottom
for staying in three days in a deluxe
room please
it includes a buffet morning and bus to
the airport right
that's right sir
and the price is also not included a
mini bar in your room as well as the
room service
you'll find a menu in your room with a
price of each additional service
okay here
thank you sir
here's your key your room is 413.
to get to your room
take the elevator on the left up to the
fourth floor
then turn right once you exit the
elevator
and your room will be on the right hand
side
a bellboy will bring your bags up
shortly
sorry can you say it again
yes sir
i mean you can take the elevator right
over there
can you see it
i see
and then you can go to the fourth floor
turn right when you get out of the
elevator
okay
after turning right you'll find your
room on the right hand side
oh okay i got it
and about your bags a bellboy will bring
them up to you right after
okay thank you
by the way my girlfriend and i came to
the city for the first time
can you tell us some places to visit
of course sir
we also have a booklet for guests to
visit the city
and this is the first time you being
here
i recommend you to go to the buckingham
palace garden
it's one of our famous places really
suitable for a couple like you and your
girlfriend
usually this garden has a fee to visit
but not this year
it's open for free
oh great thanks
and you can visit the tower of london
it's one of the world's most famous
buildings with more than 900 years old
this is a place full of ancient beauty
and historical significance
so it is a famous place right
absolutely
well all of the famous places in the
city
are included in this booklet
including the distance from the hotel to
there
as you can see right here
for visiting you can ask us to call a
cab
and if you want to walk you can ask us
for the directions
thank you i also want to visit the
sherlock holmes house
i am a fan
oh yes it's one of our famous places too
only 10 minutes walking from here
really close to our hotel and easy to go
there
great maybe i'll ask you later
yes of course madam
okay thank you for your advice
see you later
you're welcome have a great trip in the
city
[Music]
you
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