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oh my goodness 200 300 400 400 billions

of people travel through airports every

year

675 with all those people comes a whole

lot of stuff so $8 number is 11 some of

that stuff ends up at this auction we do

it every fall and cleans up all the

items that people have abandon in the

airport lost in the airport automobiles

why not go for the shoe especially the

Red Box shoes 12 on that car 12 this

year we have a Mini Cooper which is one

of the nicer cars that we've seen the

Cadillac Escalade of the hor Steelers

player that one brought in a lot of

money two two but we're at the end of

the road all of this you got a nice buy

there

sir starts

here from Lost at the airport we

received a box of human remains to found

in Alabama a 40 karat Colombian in World

sometimes it's a good adventure and

sometimes not and sold at auction sold

at 7,000 this is the story of luggage

gone

[Music]

lost welcome to Seattle Tacoma

International Airport we want your

journey to be a safe one for all members

of your family wonder what happens to

your luggage after you check it

in we did today we're going to be

sending this GoPro down the Journey of

the bag and we're going to put this

protective case on here cuz we have no

idea exactly what this camera will be

encountering there we

go go ahead hello hi Sacramento the

final today great you are all set to go

awesome thank you than you

after your bag gets put on the initial

conveyor belt it goes through a series

of

conveyors sometimes several miles long

that will take the bag through an

automated security

screening if the x-ray technology

detects a Potential Threat in a bag it

sends the x-ray images to a TSA officer

who tries to resolve the threat if it's

still questionable TSA manually inspects

the bag less than 5% of bags are

physically inspected

when the bags leave security the

sortation systems will move the bags

over which then will go down a slide

down to the respective pier where an

agent will load the bag onto a

cart but these are more than just

bags they hold the clues to who we are

as

Travelers what we have in common and

What Makes Us

unique once the bags arrive out at the

aircraft they are uploaded onto the

aircraft and they're off to their

[Music]

destination or

not thanks for calling Seattle Airport

lost and found my name is Michelle how

can I help you oh my gosh oh

my oh interesting oh it's full of

stuff every day lost luggage Stacks up

an airports around the world I can't

judge a book by its cover and every item

has a different story hi how can I help

you I yeah I left something at T

yesterday what we do here is lots of

detective work Lots behind the scenes

there are people working around the

clock to reunite all the lost things

with their owners I'm looking for

Clues oh look at that this is what I

love about uh lost and found because you

can be your own

detective yeah they came from Hawaii I'm

always surprised by the type of items

that people leave

[Music]

behind got document

9816 we received a Costco envelope from

[Music]

TSA it looks like maybe like personal

postcards inside the envelope is

seasonal greeting cards that's a

Christmas card in a New Year the Seattle

International airport processes about

100 lost items every

day and this is from December 28th

1976 and during the holidays that

doubles this is

12459 these envelopes are seasonal

grading cards um seem to be very um

sentimental 200 every different item has

a different sense of emotion to it maybe

we could call Costco and give them that

order number and they'll be able to pull

it

up with about 430 commercial airports in

the US we're talking millions of lost

items each

year and that's not even including the

airlines play with Alaska Airlines a

proud member of the One World l in 2021

which was a year without that much

travel we handled 43,000 left on board

[Music]

items I would say I would have at least

once a day somebody coming towards me

and say I think I left it on board

one time I was working a flight and

another passenger comes over and says

hey I was on this plane it landed I

think I I left something of value in

there I said okay well what is it and he

says it's my

dentures so I went on board and it was

there on the floor and it was just the

dentur just right there so I grabbed a

couple of napkins to pick it up and he

also seemed very relieved to find them

they'll guesty planes and typically the

items are found by our

cleaners they will log the seat that

they found it in hopefully they'll have

the flight number that had just come in

they'll give that item either to the

customer service agent that met the

flight or if it's a late at night flight

they would bring it down to the baggage

service office if nobody claims those

items then they get sent here to Central

baggage services and then we try to make

a match the way I describe it is where

the lost and found for the whole Airline

anytime something's left on the plane

whether it's a pencil a wallet an iPad

everything gets sent here within 24

hours so we have a CPAP

machine at this stage we're kind of just

processing it sorting it from high value

low value then the next agent will

actually be able to do a little bit more

research we will start with high value

items um we do prioritize these items

I'll go ahead and start with this laptop

and loging in as found report the first

step that's taken is there any obvious

signs that we can reunite this item in

here we found a boarding pass we logg

that into a technology system that will

help us identify key words in a report

that the guest has hopefully made I do

have a loss report for the same flight

oh I have two so I will open each of

these up and see if I can get a matching

name which I did at that point we would

reach out to the guest I was calling to

let you know that I was able to match

your loss Report with an item that we

found in our warehouse awesome all

righty well thank you ma'am you are so

excited everyone was like I don't know

with no tag on it it's a 5050 chance and

I was like I just got that thing oh

right I did find your boarding pass so

that helped a lot thank you so much

ma'am okay thank you so much for

choosing Alaska you have a great

day I lost my bag we are always busy

here in in the lost and found office but

we get even busier during the

holidays this past holiday season we had

a suitcase of meat come into our office

the suitcase was filled from bottom to

top with nothing but deer meat goat meat

sausage many different items one

interesting item that we saw was uh a

guy who lost a box of rocks the guy came

through and he asked have you guys seen

any rubies no we haven't seen any rubies

he said well you probably wouldn't know

if they were rubies because they're raw

they look like rocks it was a box about

like this and when we brought him out he

goes yeah that's it that's

it we've all been there before I think

it's a a common thing we can all relate

to everybody's done it before I've done

it myself oh yeah um head headrest I've

lost several headrest too embarrass to

see how many a very nice lady said ma'am

is this yours I was so embarrassed said

yes it's mine thank you it was a gift

and then I had to run back and say it's

me I left my bag on board and they said

don't you work for an airline I said yes

to this day I still miss that ground

sweater Mark Jackson please return the

checkpoint for a left behind item lost

and found handles anything left behind

in security checkpoints in any general

airport

areas

all right let's go heading to checkpoint

GRE to start the day we're lost in

problem 70% of Seattle's lost items

comes from the TSA checkpoint all right

gentlemen excuse us

please first thing in the morning we

check our lost and found database and we

compile list from all five screening

checkpoints we got

9324 we go out to each individual

checkpoint and collect all their lost

and

found and last item

9015 excuse me gentlemen pre pandemic we

collected roughly 30,000 items on a

yearly basis so that one I need High

Travel seasons do produce a lot more

loss and found your summertime your

Spring Breaks especially holiday season

through three gotta no TSA meant a lot

less lost

items before TSA was established in 2001

passengers merely had to walk through a

metal

detector no removing belts or

shoes and as for back checks what back

checks with fewer items removed fewer

items were left

behind all right how you doing we're

going to meet you out at the back door

when the office opens up here at 8:00 in

the morning all right we come downstairs

with the bin or bins and we start

turning them over to the Port of Seattle

good morning hi good morning Michelle

how are you guys I'm good how you doing

you got got a lot of stuff for me today

that's right it's 3day work right come

on in the most common items that I've

seen left behind in the security

checkpoints are usually laptops gaming

consoles iPads 7478 I guess we're moving

to the laptop MH okay one of the most

unusual items that I've picked up

through the lost and found was actually

today it was a tortilla press

7582 cuz you never know when you want a

quadal right

yeah we have to check each one of the

item especially with the

clothing and

6847 okay so let's check the pockets

sorry there's something

there in a typical travel year nearly $1

million is Left Behind at TSA

checkpoints in cash JFK Airport takes

the cake with over

$98,000 with the bags as well we have to

go through it oh a lot of

books a if we get like a perishable

items inside those bags we have to take

them out it can only stay there for 24

hours you can imagine a bag with a

banana that sits there for a month it's

not going to be pretty a you know

sometimes you can't help but to feel

sorry for the mama who's traveling with

this

[Music]

baby going through all these items is a

process

okay all right we see you later see you

later guys and sometimes that process

bears oh my gosh unusual fruit there's

actually fish

[Music]

inside all right so this bag actually

came from TSA but there's no name on it

so let's see if we can find the name

okay lots of goodies

treats oh my

gosh there's actually fish

inside like real fish why

would this is why we have to

check

it's smelly smelly

fish and I don't know why they put that

in

so sorry we'll have to dump this right

away these items need to go out from the

bag and we have to dispose it

unfortunately because it's really

perishable items I'm interested to find

out what's inside this

[Music]

bag looks like rice that is um from the

bottom of the pot I don't know this

might be like

spices oh what's in I think this is

garlic

CH okay sorry they will all go

here aha

medication there is a medication here

which gives me a clue who it belongs to

yep there's a name so we can search for

the owner I'm assuming they were

supposed to to do sushi with that fish

but sorry have to go in

there and that's about it for this

bag when we receive lost and found bags

everything has to be registered from

inside

out hopefully the name on this

medication will lead us to the owner of

the

[Applause]

bag raw fish is just one of the many

strange lost items the Dublin

International Airport has seen a left

behind toilet life-sized mannequin and

headstone Pittsburgh International

Airport has its own laundry list of

unusual items when items are left

throughout the common areas of the

terminal they are then turned into to us

at the information

desk we store those items for 30 days

and try to make every attempt to reach

the owner some of the the strange items

that we have seen over the years a pair

of souvenir alligator heads a rice maker

a carpet steamer diving equipment false

teeth a 2500 page Vietnamese to English

dictionary that was very thick about

this thick all those bracelet if they

are then unclaimed we send them offsite

in preparation for the

[Music]

auction hey Tony oh hey detective Le

before the Seattle Airport even thinks

about an auction they let an actual

detective take a stab at finding owners

you got any good stuff for me this month

Yes actually I do uh our policy is to

hold on to items for 30 days three

tablets here okay um what we would call

high value items say a laptop or tablet

or cell phone um jewelry we will turn

those over to the

police many years ago with lost and

found because I have some experience

with computer forensics I felt that my

skills would help get some property back

to folks see next month see you next

month I just try to do an additional

check to try to get them get the

property back to the

[Music]

owners one of the easiest things is

checking them for stolen

status the lost and found just doesn't

have the ability to to do that so we

checked to see if these items have been

reported stolen

and see if there's a Sim in there it

looks like it might be a foreign Sim

over the years because of people's

concerns over security and and

everything it makes it a lot harder

sometimes to actually get property back

to folks and unfortunately I'm not able

to read it it's one of those Sims that I

just I'm not able to read so with this

particular phone I'm pretty much at a at

a dead end serial number is not reported

stolen um I'm not able to get any phone

number off the um off the sim card all

right

so it is kind of frustrating that you

know we'll have a a $2,000 laptop

sitting there here and it's not reported

stolen we don't have a name and we start

running out of options so this is one

that came in last month that I still

haven't uh had a chance to get to yet

and we've got a lot of different pieces

here here and between these we should be

able to

hopefully get a name that we can get a

phone number

[Music]

on sometimes losing your luggage is out

of your

control it looks like a lot of uh gmen

must have guys have a weight and balance

issue so they didn't send a lot of that

when you're out at the airport and your

bag doesn't come off the bagage claim we

know that that feeling is really hard

I'm going to call the gate to see if

they when a bag is not able to be

identified to a guest the airports will

continue to try and find the guest for

the first 5 days on the sixth day the

bag is then tagged to be sent here to

Central

baggage where we will begin a more

intensive search there's a a a tag with

a name there is some sense of ownership

on our part that we didn't necessarily

care for that item like we should have

I'm sorry that your baggage didn't get

to go with you we have it here and we

certainly want to get it back to you

it's in our nature to want to rectify

that situation this is a left on board

item as of right now we have yet to find

that owner a photo album that was given

from we believe a wife to a husband we

nicknamed The Gentleman on the front the

pointing guy because throughout the

whole entire book all he is doing is

pointing Every Witch Way at every item a

left behind item is a little bit

different than a checked item because we

don't necessarily know who that item

belonged to so we created a found report

hoping that the guest had submitted a

lost report as of right now there was no

trace results which means that nothing

in our system matched the two of them we

actually pulled out every single photo

hoping that there was something written

on the back of one of them no luck there

in one of the photos towards the

back there is a boat which is registered

within the state of

Washington and so I ended up up calling

the state of Washington to see if I

could get any vessel information but

doesn't this look like him what's next

for us is we're hoping to actually use

the power of social media in our favor

that looks like Lake Chalan and so we

just hope that everyone can help us try

and figure out who the pointing guy

is checked baggage on the other hand has

a better chance of making it home the

amount of times that we're unable to

reunite a check bag with a guest is very

small we're talking a fraction of a

percent across all Airlines the chance

of never getting your bag back is less

than half a

percent but with billions of people

traveling every year that half a percent

adds up we're talking over a million

bags

worldwide many of them end up

[Music]

here my name is uh DNE gri

my job here at unclean baggage as

Transportation specialist I go all over

the country Coast to Coast picking up

lost luggage from

Airlines I'm picking up luggage on a

weekly basis a lot of miles a lot of

hours uh I listen to a lot of podcast U

I listen to a lot of top radio probably

too much

sometimes sometimes just

music sometimes I'm Amazed by the number

of bags that we

get

every day I open

dozens it depends on the size it depends

on what's in the bag I usually open

dozen Poncho kitchen wear M lots of

cologne lots of

[Music]

shoes we're at inclan baggage and we're

a retail store in Scottsboro Alabama and

we work and partner directly with the

major airlines and we sell unclaimed

baggage

it's a nice shirt have some nice clean

socks clean these shoes look pretty good

that all I got started with my

dad who was a ham radio operator back in

the

1960s one day a gentleman got on the

radio and said I heard this big problem

with unclaimed bags we have so many of

them we don't know what to do with them

my dad uh he said I think I see an

opportunity there I may be able to help

you my dad borrowed $300 from one of my

grandfathers he borrowed my other

grandfather's 1965 Chevy C10 pickup

truck and he headed up towards

Washington DC and bought his first load

of unan bags from Trailway bus

lines and and then we segwayed into the

airline world air travel in the 70s

looked a little different than it does

today the new 747 jet boasted spiral

staircases and smoking was permitted the

alcohol was flowing and meals were

carved to

order sitting in coats was like going to

the movies in the early' 70s it would

have started with Eastern Airlines and

they lost a ton of bags that was our

first Airline and now we work with

pretty much all of them throughout the

industry in 50 years of going through

other people's stuff they've come across

some surprising

items one of the most noteworthy to me

is the 40 karat Colombian

emerald it was in the toe of a sock

rolled up in the corner of a

suitcase I don't think I'll ever forget

[Music]

it today Dwayne is the guy delivering

all this unclaimed baggage to Scottsboro

and that's where this process begins

Miss debah here's your next bag thank

you as they're opening the bag going

through their archaeological dig they're

deciding if we're going to sell it if we

need to recycle it or if we need to

donate it and this is a nice surprise

ceramic heater we open bags soort

everything out send them to the

Departments that where they

belong that's nice The Beetles yeah a

third of everything we get is recycled

nice pants check the

pockets more underwear everything looks

pretty fresh that's nice so obviously

people travel with undergarments we

never sell any used undergarments we're

going to recycle those with fabric waste

you will be amazed at how many people

travel with brand new and packaged

underwear we'll price those and put them

on our cell FL to sell it does feel like

I'm stepping into somebody else's life

like this might be a ukulele

and I

like seeing where people have

been make sure make sure it's in tune or

Out Of

Tune the bags usually tell a story and

you never know what you're going to find

and it's kind of an adventure kind of at

times sometimes it's a good adventure

and sometimes not so one of the most

hair raising things we found at

unclaimed baggage was a live rattlesnake

one of our openers as she was opening a

duffel

bag a live rattlesnake came slithering

out of it I think that they released it

out behind the building yeah to let him

live on live another

day in Pittsburgh some of the most

surprising unclaimed items are cars the

abandoned vehicles are always the most

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