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Okay, quick question. Have you ever
checked into a hotel and suddenly forgot
how to speak English? Like your brain
just goes blank at the front desk.
>> Oh, 100%. The receptionist smiles, asks
one simple question, and I'm like, "Yes,
hello, I am human."
>> Exactly. So, today we're doing a real
super useful hotel check-in
conversation. The four things everyone
asks about. ID, deposit, Wi-Fi, and
breakfast.
>> And we're keeping it simple, natural,
and real. Like what you'd actually say.
>> Perfect. All right. Scene starts. You
just arrived. You're tired. You want
your room. Let's go.
>> Hi there. I'd like to check in, please.
I have a reservation.
>> Hi, welcome. Sure. What's the name on
the reservation?
>> It should be under Jake Miller.
>> Great. Let me pull that up. Okay, I see
it. Two nights, one queen bed. Is that
right?
>> Yep, that's right.
>> Awesome. May I see your ID, please?
>> Yeah, of course. Here you go.
>> Thank you. And can I also have the card
you'll be using for payment?
>> Sure. Here's my card.
>> Perfect. Just to confirm, is it just one
guest staying in the room?
>> Yes, just me.
>> Great. And do you have a phone number
and email for the reservation?
>> Yes, my phone number is 555182
and my email is jake.mmiller atmail.com.
>> Thank you. All right, so check-in is
now. Your room is ready.
>> Amazing. Quick question, though. Why do
you need my ID?
>> Good question. We use it to verify the
reservation and for security. It's
standard for check-in.
>> Got it. That makes sense.
>> Now, we do have a refundable deposit. We
place a temporary hold for incidentals.
>> Wait, deposit? Like extra money?
>> Not exactly. It's a hold, not a charge.
It's just in case of things like mini
bar, room service, or damage.
>> Oh, okay. How much is the deposit?
>> It's a $100 hold per stay.
>> And I get it back?
>> Yes. If there are no extra charges, it's
released after checkout.
>> Nice. How long does that usually take?
>> It depends on your bank, but usually 3
to 10 business days.
>> Okay, good to know. So, it's normal.
>> Totally normal.
>> Perfect. Also, Wi-Fi. I really need
Wi-Fi tonight. What's the network and
password?
>> Sure. The Wi-Fi network is Riverside
Guest and the password is welcome 2025.
>> Riverside guest password welcome 2025.
Got it. Is it free?
>> Yes, it's complimentary for all guests.
>> Great. And breakfast? Please tell me
breakfast is included.
>> Let me check your rate. Yes, breakfast
is included for one guest.
>> Yes. Okay. What time is breakfast?
>> Breakfast is served from 6:30 to 10 on
weekdays and 7 to 11 on weekends.
>> Nice. Where is it?
>> It's on the second floor in the Garden
Cafe right next to the elevators.
>> Do I need a voucher or anything?
>> No voucher. Just show your room key.
>> Perfect. You're making this really easy.
>> That's the goal. Let me get your key
cards ready.
>> Thank you.
>> All right. Here are your two key cards.
You're in room 1208 on the 12th floor.
>> Great. Is the elevator that way?
>> Yes, straight ahead and to your left.
>> Awesome. One more thing. Can I request a
quiet room?
>> Let me see. You're already on the
quieter side of the building away from
the street.
>> Perfect. I appreciate that.
>> Of course. And checkout time is 11:00
a.m.
>> Okay. Can I ask for a late checkout?
>> We can do 12:00 p.m. if availability
allows. later than that may have a fee.
>> 12:00 p.m. would be perfect if possible.
>> I'll note that request for you.
>> Thank you so much.
>> You're welcome. Anything else I can help
you with?
>> Nope. That's everything. ID, deposit,
Wi-Fi, breakfast, done.
>> Great. Enjoy your stay.
>> Thanks. Have a good night.
>> You, too.
>> Oh, actually, sorry. One more thing. If
my card gets charged, how do I know it's
the deposit and not the room payment?
>> Great question. So, your room payment is
the actual charge. The deposit is
usually shown as a pending hold. It
might say authorization or pending.
>> So, if I see something pending, I
shouldn't panic.
>> Exactly. If it doesn't disappear after a
while, then you can call the hotel or
your bank.
>> Good to know. Also, what if I don't have
a credit card? Can I use a debit card?
Some hotels accept debit cards, but they
may hold a larger amount and it can take
longer to release.
>> Okay. So, credit card is better for
deposits.
>> Usually, yes.
>> Got it. And what if the receptionist
asks, "Can you confirm the billing
address? I always freeze."
>> Then you can say, "Sure, it's the same
as my card." Or you can just give your
address.
>> Let's practice that naturally. You be
the receptionist.
>> Okay. Can you confirm the billing
address for the card?
>> Sure. It's the same as the address on my
card.
>> Perfect. Easy.
>> Another one. Sometimes they ask, "Would
you like a printed receipt?" What do I
say?
>> You can say, "Email is fine." Or, "Yes,
please." Or, "No, thank you."
>> Nice. And if I want to sound polite, but
not too formal,
>> try email is perfect, thanks.
>> Okay, I like that.
>> All right, let's continue the scene.
You're heading to the elevator, but you
realize you forgot something important.
>> Wi-Fi again.
>> Exactly. You try to connect, but it says
connected. No internet.
>> That happens to me all the time.
>> Okay, go.
>> Excuse me. Sorry. I'm connected to the
Wi-Fi, but it says no internet.
>> No problem. Do you see a page asking you
to sign in or accept terms?
>> I don't think so.
>> Try opening a website. Sometimes it
redirects you to the Wi-Fi login page.
>> Okay, let me try. Oh, yeah, it popped
up.
>> Great. Tap connect or join.
>> Done. Okay, now it works. Perfect.
>> If it still didn't work, you could say,
"Could someone help me with the Wi-Fi in
my room?"
>> Or, "Is there a different network for
the rooms?"
>> Exactly. Very natural.
>> Also, what if the password doesn't work?
Like, I typed it right, but it fails.
Then say, "Sorry, the password doesn't
seem to work. Could you confirm it?"
>> Nice. Doesn't seem to work. That sounds
native.
>> Yes, that's a great phrase.
>> Okay, now let's talk breakfast because
breakfast is emotional.
>> Seriously, people travel for breakfast.
>> Facts. So, what if breakfast is not
included?
>> Then you ask the price and options like,
"Is breakfast included in my rate? If
not, how much is breakfast?" Okay, let's
role play. You be the receptionist.
>> Sure. So, breakfast is not included with
this booking.
>> Ah, okay. How much is breakfast?
>> It's $15 per person served buffet style.
>> And what time is it?
>> 6:30 to 10 on weekdays.
>> Got it. Can I pay there or do I pay now?
>> You can pay at the cafe or we can add it
to your room.
>> Add it to my room. I hear that phrase a
lot.
>> Yes. It means they charge it to your
room bill and you pay at checkout.
>> Nice. And if I want breakfast tomorrow
only, not every day.
>> Then say, "Can I just pay day by day?"
>> Or, "I would decide in the morning."
>> Perfect.
>> Also, sometimes you hear continental
breakfast. What does that mean?
>> Usually, it's a lighter breakfast like
pastries, bread, fruit, coffee, no hot
buffet.
>> Okay, that's helpful. So, if I want eggs
and bacon, I should ask, "What's
included?"
>> Exactly. You can ask, "Is it a hot
breakfast or a continental?"
>> Nice.
>> Now, let's add a realistic situation.
You booked online and the receptionist
says your room type is different.
>> Oh, no. That's stressful.
>> Yep. But we'll handle it politely.
>> Okay, let's do it.
>> Hi, Mr. Miller. I see you booked a
single room with one bed.
>> Hm. I actually booked a queen bed
non-smoking.
>> Let me check. I'm seeing a smoking room
on the reservation.
>> Oh, I'm sorry. There must be a mistake.
I requested non-smoking. Is there any
chance you can switch it?
>> Let me see what's available. Yes, I can
switch you to a non-smoking room.
>> Thank you so much. I really appreciate
it.
>> Of course. Anything else?
>> If possible, could I also get a room
away from the elevator? I'm a light
sleeper.
>> Yes. I'll put you a bit farther down the
hall.
>> Perfect. Thanks again.
>> Great. Your keys are ready.
>> Awesome.
>> And remember, if you need anything, just
dial zero from your room phone.
>> Dial zero. Got it.
>> Have a great night.
>> You, too. Okay, I made it to the room. I
swipe the key card and it flashes red.
>> No, that moment is the worst.
>> Like the door is judging you.
>> All right, let's handle it. You go back
downstairs, polite, calm, no panic.
>> Excuse me. Sorry, my key card doesn't
seem to work.
>> I'm sorry about that. Let me take a
look. What's your room number?
>> Room 1208.
>> Thank you. Sometimes the cards get
demagnetized. I'll reset it for you.
>> Thanks. Yeah, it was in my wallet next
to my phone.
>> That can do it. Here you go. Try this
one.
>> Great. Thank you. If it still doesn't
work, what should I say?
>> You can say, "Could someone come up with
me to check the door?"
>> Nice. And demagnetize. That's a good
word to know.
>> Yep. But you don't need it. You can just
say it stopped working.
>> Okay. Now, another real situation. What
if I want to pay with a different card
than the one I booked with?
>> Totally normal. You just say, "Can I use
a different card for the deposit or I'd
like to use a different card for
payment?"
>> Let's do it.
>> Sure. Would you like to use the same
card you booked with?
>> Actually, can I use a different card for
the deposit?
>> Of course, go ahead.
>> Perfect.
>> Also, sometimes they ask, "Would you
like to put a card on file?" And that
means they keep it for charges like room
service.
>> Exactly. It just means they keep the
card info connected to your room.
>> Got it. Now, let's do the most common
question people forget to ask. Parking.
>> Yes. Even if you don't drive, it's
useful English.
>> Okay. If I have a car, I can ask, "Is
parking available?" And how much is
parking per night?
>> Perfect.
>> And if I need a receipt for parking,
>> can I get a parking receipt? Easy.
>> Nice. All right, back to our four main
topics. Let's make this super practical.
We'll do a short, smooth check-in
version that viewers can copy.
>> Like a simple script.
>> Exactly. A natural, fast one, like real
life.
>> Okay, I'm ready.
>> I'll start as the receptionist. You
reply. Hi, welcome. What's the name on
the reservation?
>> Hi, it's Jake Miller. I'm checking in.
>> Great. May I see your ID, please?
>> Sure. Here you go.
>> Thank you. And a card for payment and
the deposit? Yes. Here's my card. By the
way, is the deposit a charge or a hold?
>> It's a temporary hold. $100 for
incidentals. It's released after
checkout.
>> Perfect. Thanks. Also, what's the Wi-Fi
network and password?
>> Network is Riverside Guest. Password is
welcome 2025.
>> Great. And is breakfast included?
>> Yes, breakfast is included for one
guest. It's on the second floor 6:30 to
10.
>> Awesome. Thank you so much.
>> My pleasure. Here are your keys. Room
1208.
>> Great. Have a good night.
>> You too.
>> That's so cream. That's exactly what
people need.
>> Yes. And now we'll add a few native
phrases that Americans say a lot at
hotels.
>> Like what?
>> For example, just a heads up. That means
quick warning or FYI.
>> Okay.
>> The receptionist might say, "Just a
heads up. The deposit is a temporary
hold."
>> Nice. That sounds very natural.
>> Another one, no worries. They say it
constantly
>> like, "No worries. I can help with
that."
>> Exactly. Another one. You're all set. It
means you're done. Everything is ready.
>> I love that. You're all set.
>> So, the receptionist might say, "Here
are your keys. You're all set."
>> That sounds super native.
>> Yep. Now, let's do one more realistic
mini problem that keeps viewers engaged.
You booked two nights, but the system
shows one.
>> Oh man, that's a real headache.
>> But we'll solve it calmly in simple
English.
>> Okay, go.
>> Hi, Mr. Miller. I have you down for one
night.
>> Hm. I actually booked two nights. Could
you double check that? Of course. Do you
have the confirmation email?
>> Yes, I do. One second. Here it is. It
says two nights.
>> Thank you. Let me update that. Okay,
you're right. I've corrected it to two
nights.
>> Great. Thank you. I really appreciate
it.
>> No problem at all. You're all set.
>> There it is again. You're all set.
>> Exactly. Perfect phrase.
>> Okay, we've covered ID, deposit, Wi-Fi,
breakfast, and how to handle problems
politely.
>> Next, we'll do the last section. Quick
review. Repeat after me style and a
super smooth ending people will remember
>> and we'll make it fun.
>> Yes, because the goal is not just
learning, it's confidence.
>> All right, let's finish strong.
>> Let's do it. All right, Jake. Final
round. We're going to do a quick review
that feels like real life, not a
classroom.
>> Perfect. Because people don't want
homework. They want phrases they can
actually use.
>> Exactly. So, we're going to do say this,
not that. Keep it simple. Sound natural.
>> Okay, hit me.
>> Instead of saying, "I want to check in,"
say, "Hi, I'd like to check in, please."
>> Hi, I'd like to check in, please.
>> Good. Instead of, "Give me Wi-Fi," say,
"Could I get the Wi-Fi password,
please?"
>> Could I get the Wi-Fi password, please?
>> Nice. Instead of breakfast is free, say,
"Is breakfast included?" Is breakfast
included?
>> Perfect. Instead of why you take my
card, say, "Is the deposit a charge or a
hold?"
>> Is the deposit a charge or a hold?
>> That one is gold. It saves you from
stress.
>> Seriously, because that deposit thing
can feel scary if you don't understand
it.
>> Exactly. Now, let's do a clean, full
check-in conversation one last time.
Fast, natural, like a real hotel lobby.
>> Like a final copy and use script.
>> Yes. Let's go.
>> Hi, I'd like to check in, please. I have
a reservation.
>> Welcome. What's the name on the
reservation?
>> Jake Miller.
>> Great. May I see your ID, please?
>> Sure. Here you go.
>> Thank you. And can I have a card for
payment and the deposit?
>> Yes, here's my card. Just to confirm, is
the deposit a charge or a hold? It's a
temporary hold for incidentals. It's
released after checkout.
>> Perfect. Thanks. Also, what's the Wi-Fi
network and password?
>> The network is Riverside Guest and the
password is welcome 2025.
>> Great. And is breakfast included with my
stay?
>> Yes, breakfast is included for one
guest. It's served from 6:30 to 10 on
the second floor.
>> Awesome. Thank you.
>> You're welcome. Here are your key cards.
Room208.
You're all set.
>> Perfect. Have a good night.
>> You, too. Enjoy your stay.
>> That's it. That's the whole thing. If
you can say that, you can check into
almost any hotel.
>> Exactly. But before we end, let's add a
few quick emergency lines just in case
something goes wrong.
>> Yes. Because something always goes
wrong.
>> Okay. Repeat after me. Sorry, my key
card doesn't work. Sorry, my key card
doesn't work.
>> Could you reset it, please?
>> Could you reset it, please?
>> I think there's a mistake with my
reservation.
>> I think there's a mistake with my
reservation.
>> I booked two nights. Could you double
check?
>> I booked two nights. Could you double
check?
>> Could I request a quiet room?
>> Could I request a quiet room?
>> Can I get a late checkout?
>> Can I get a late checkout?
>> Perfect. These are simple, polite, and
super common.
>> And they make you sound confident, even
if you're tired and jet-lagged.
>> Exactly. Now, let's end the video the
way we started. Real and relatable.
>> Okay.
>> You're at the elevator. You're holding
your key card. You're thinking,
>> "Please work. Please work. Please work."
>> And it works.
>> Yes.
>> And you whisper the most beautiful
English sentence in the world. just
sleep.
>> And that's the lesson.
>> If this helped you, you can practice it
again by replaying the video and
speaking with us out loud.
>> And if you want the next one, we can do
hotel problems English. No hot water,
noisy room, wrong bed.
>> That one is spicy.
>> Very spicy and very useful.
>> Thanks for learning with us.
>> See you in the next video. Bye.
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