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A Helping Hand at the Laundromat
Excuse me.
Can you help me, please?
Of course.
What’s the problem?
This washing machine doesn’t work.
Oh? What did you do?
I put my clothes in and my soap.
But it won't start.
Did you put money in?
Yes, I put in a dollar bill, but nothing happened.
Ah, I see.
These machines don't take bills.
They only take quarters.
Quarters? Oh no.
I don't have any coins.
Don't worry.
There is a change machine on the wall over there.
A change machine?
That’s wonderful!
Yes, you can put your dollar bills
in, and you will get quarters back.
Thank you so much! How many quarters do I need?
You need twelve quarters for one wash.
That's $3.00.
Okay, twelve quarters.
Thank you for your help.
No problem at all.
Are you new to this neighborhood?
Yes, I am.
I just moved to Chicago from Mexico.
My name is Elena.
Welcome! I'm Tom.
It's nice to meet you, Elena.
Nice to meet you, too, Tom.
Using the laundromat is easy once you know how.
I am happy you were here to help me.
After you get the coins, it's a piece of cake.
Thank you again.
You're welcome.
Enjoy your day!
You too!
Looking for the Library
Excuse me, I'm a little lost.
Can you help me?
I can try.
Where are you trying to go?
I am looking for the main public library.
My map app isn't working.
Oh, the big library on Jefferson Street.
You are close.
That's good to hear!
Can you give me directions?
Of course.
It’s pretty simple.
We are on Park Avenue now.
Okay, Park Avenue.
I see the sign.
You need to go straight down
this street for two blocks.
Go straight for two blocks.
Got it.
Then, you will see a big bank at the corner.
Turn right there.
So, turn right at the bank.
Yes.
After you turn right, walk for one more block.
Okay, one more block.
The library is a very large, white building.
You can't miss it.
A big, white building.
That sounds easy.
It is.
It’s a walk in the park from here.
How long will it take to walk there?
Maybe ten minutes.
It’s not far at all.
This is so helpful.
I was walking in the wrong direction!
Don't mention it.
I’m happy to help.
Thank you so much for your time.
You're welcome.
Enjoy the library!
I will.
Have a wonderful day!
You too!
Checking In
Good evening.
I have a reservation for a room tonight.
Good evening.
Welcome to the Grand Hotel in New York.
What is your last name, please?
My name is Anna Petrova.
Thank you, Ms. Petrova.
Let me check the system.
Ah, yes. I see it.
A room for two nights.
That's right.
Is my room ready now?
Yes, it is.
We have a quiet room for you on
the fifth floor with a city view.
That sounds lovely, thank you.
What time is breakfast served?
Breakfast is from 7:00 AM to 10:00 AM
in the restaurant on the first floor.
Okay, and is the Wi-Fi free?
Yes, it is.
Here is the network name and password for you.
Thank you.
I have another question.
The taxi from the airport was very expensive.
I understand.
The traffic in New York can be difficult.
Is there a subway station near the hotel?
Yes, there is one just around the corner.
It's very convenient.
Oh, perfect! That will make my day.
It's much cheaper and often faster than a taxi.
I will definitely use the subway tomorrow.
Thank you for the tip.
My pleasure.
Is there anything else I can help you with?
No, that is all for now.
Can I have my room key, please?
Of course.
Here is your key card for room 512.
The elevators are on your right.
Thank you very much for your help.
You are very welcome.
Enjoy your stay in New York.
Thank you, I will!
Making an Appointment
Good morning.
I'd like to make an appointment to see a doctor.
Good morning.
Is this your first time at our clinic in Miami?
Yes, it is.
I am a new patient.
Okay.
I can help with that.
Can I have your full name, please?
Yes, it's Carlos Garcia.
Thank you, Mr. Garcia.
And your date of birth?
March 15th, 1992.
Got it.
What is the reason for your visit?
Is it an emergency?
Oh no, it's not an emergency.
I just need a general check-up.
I see.
Let me check the doctor's schedule.
When are you free?
I am free next week, in the afternoon.
Okay.
We have an opening next Tuesday at 2:00 PM.
Does that work for you?
Tuesday at 2:00 PM.
Yes, that is perfect for me.
Great.
Do you have health insurance?
Yes, I do.
Please remember to bring your insurance card
and a photo ID with you to the appointment.
Okay, my insurance card and my ID.
I will remember.
We also ask that new patients arrive 15
minutes early to fill out some paperwork.
Arrive 15 minutes early.
Sounds like a plan.
It just helps things run smoothly.
We will send you a text message
to remind you the day before.
That is very helpful, thank you.
So, we will see you next Tuesday at 2:00 PM.
Yes.
Thank you for your help.
You've been as clear as a bell.
You're very welcome, Mr. Garcia.
Have a good day.
You too.
Goodbye.
A New Friend in a Coffee Shop
Excuse me.
All the other tables are full.
Is this chair free?
Yes, of course.
Please, have a seat.
Thank you so much.
It is very busy in here today.
My name is Maya.
I'm Alex.
It's nice to meet you, Maya.
Nice to meet you, too.
Are you from around here?
You seem to know the city.
I am.
I grew up here in Seattle.
What about you?
I don’t recognize your accent.
I am from South Korea.
I moved here for my job about six months ago.
Welcome to Seattle!
I hope you like it here.
I do.
The people are friendly, but the
rain is something new for me.
Ha! Yes, you have to get used to the rain.
We call it "liquid sunshine."
That's funny.
I see you are reading a book about art.
Do you like art?
I love it.
I'm an art student at the local college.
That's wonderful.
I enjoy visiting museums on the weekend.
Really?
There is a new exhibition at the
Seattle Art Museum this month.
Oh, I didn't know that.
It sounds interesting.
I was planning to go this weekend.
It's always more fun to go with someone.
Are you asking me to go with you?
Yes, if you are free.
I know it's out of the blue, but you seem nice.
I would love to! I am free on Saturday afternoon.
Great! It's a date then.
We can meet there.
It is so nice to make a new friend.
I agree.
It can be hard to meet people.
This must be my lucky day.
Mine too!
What time should we meet on Saturday?
How about 1:00 PM at the museum entrance?
Perfect.
I'll see you on Saturday, Alex.
The Right Laptop for School
Hello!
Welcome to City Electronics.
Are you looking for anything special today?
Hi.
Yes, I need to buy a new laptop.
I am a little confused by all the options.
I understand.
There are a lot of them.
I can help.
What will you be using it for?
It's for my studies.
I'm a student at the University
of Texas here in Austin.
Great.
So you'll use it for writing essays,
email, and browsing the internet?
Exactly.
And maybe for watching movies sometimes.
Okay.
Are you on a budget?
Yes.
I am trying to find something
that is not too expensive.
We have this model on sale this week.
It’s very popular with students.
It's reliable and a very good price.
Oh, that sounds good.
Is it heavy?
I need to carry it to the campus every day.
No, it’s very lightweight.
You can hold it.
See?
Wow, you're right.
That's perfect.
What about the battery?
The battery lasts for about seven hours.
It should be enough for your classes.
That's great.
It seems to have everything I need.
It’s hard to choose.
I understand.
But for your needs and budget,
this one is your best bet.
Okay, I trust you.
I will take this one.
I think you're making a good choice.
Does it come with a warranty?
Yes, it has a one-year warranty included.
You've really hit the nail on the head.
This is exactly what I was looking for.
I'm glad I could help.
Would you like to pay with cash or card?
By card, please.
Thank you again for your help.
My pleasure.
Enjoy your new laptop!
A Change of Breakfast Plans
Good morning, sleepyhead.
Time to get up!
Morning.
Five more minutes… I feel
like I just went to sleep.
No, it’s already 7:30 AM.
I’m making coffee.
Do you want some?
Yes, please.
You are a lifesaver.
What are we having for breakfast?
I was thinking of making pancakes.
We have that new maple syrup.
Pancakes!
That’s a great idea.
I’m really hungry.
Okay.
Can you get the milk and eggs
out of the refrigerator for me?
Sure.
Here are the eggs… uh oh.
What’s wrong?
We have a problem.
The milk carton is empty.
I think I finished it yesterday.
Oh no! We can't make pancakes without milk.
Well, so much for that idea.
I’m sorry.
It's okay.
We just need a new plan.
Let's see what else we have.
We still have the eggs.
And there is some cheese and bread.
Ooh, I know! We can make omelets with toast.
That sounds delicious, too.
I can slice the cheese.
Perfect.
And I will cook the eggs.
This will be a quick and easy breakfast.
And it’s still a hot breakfast.
That’s better than nothing.
Exactly.
Okay, the coffee is ready.
And the cheese is sliced.
Great!
The omelets will be ready in five minutes.
See? It all worked out in the end.
Teamwork! Now, let’s eat.
Ordering a Sandwich
Hi there, welcome!
What can I get for you today?
Hello.
It's my first time here, so I
need a minute to look at the menu.
Take your time.
Let me know if you have any questions.
Thank you.
Okay, I am ready.
What is in the "Garden Veggie" sandwich?
That one comes with lettuce, tomato,
cucumber, bell peppers, and onions.
Is there any cheese on it?
It usually comes with provolone cheese, but
you can choose a different kind if you like.
No, provolone sounds perfect.
I will have the Garden Veggie sandwich, please.
Excellent choice.
And what kind of bread would you like for that?
What are my options?
We have white, whole wheat, or sourdough.
I will take the whole wheat, please.
And can you toast it?
You bet.
A toasted veggie sandwich is delicious.
Any sauce, like mayonnaise or oil and vinegar?
Just a little bit of oil and vinegar, please.
Okay.
So that is one toasted Garden Veggie sandwich on
whole wheat with provolone and oil and vinegar.
That is correct.
Will you be adding any chips or a drink today?
No, thank you.
Just the sandwich.
Alright.
Is that for here or to go?
To go, please.
Perfect.
Your total comes to $9.75.
Thank you.
You made that ordering process a walk in the park.
I'm happy to help.
We'll have that ready for you
in just a couple of minutes.
Great, thank you!
Making a Return
Hi there.
Can I help you with something?
Yes, please.
I need to return this shirt.
I bought it here on Saturday.
Of course.
Is there a problem with it?
No, not at all.
It was a gift for my brother,
but he needs a different size.
I see.
That happens.
Do you have the receipt?
Yes, I have it right here.
Perfect, thank you.
Let me see...
yes, everything looks fine.
Would you like to exchange it for a medium size?
I would, but I checked on the sales floor and
there are no more medium shirts in this color.
Oh, I'm sorry to hear that.
I can check our computer system to
see if we have one in the stock room.
Could you? That would be great.
Let me just take a look.
Hmm...
I am sorry, it looks like we are
completely sold out of that size.
Well, it is what it is.
Can I get a refund instead?
Absolutely.
I can process a full refund for you.
You paid with a debit card, is that correct?
Yes, that's right.
Okay, I will return the
money directly to your card.
How long does that usually take?
You should see the money back in your
bank account in about three business days.
That's fine.
Is there a form I need to fill out?
No, I just need you to insert
your card into the machine here.
Okay.
Like this?
Perfect.
All done.
Here is your receipt for the return.
Thank you for making that so easy.
You're very welcome.
I'm sorry the shirt didn't work out.
It's no problem.
Have a good day!
A Package for a Neighbor
Hi, neighbor! How are you?
Hi! I’m good, thanks.
And you?
I’m fine, thank you.
Hey, I think I have something for you.
Oh, really? What is it?
A delivery man left a package for you with me.
A package for me? That’s
great! I was waiting for it.
He said you were not at home.
Yes, I was at work all day.
No problem at all.
I was happy to take it for you.
Is it big?
Yes, it’s a big box.
Then this is it! It’s a little heavy.
Thank you so much for bringing it.
You’re welcome.
What did you order?
New shoes for running.
Oh, that’s nice.
Do you run a lot?
I try to go in the morning.
Here is your package.
Be careful.
Thank you!
Did you have to sign for it?
Yes, I signed on a small machine.
Perfect.
That’s very kind of you.
It’s good to help.
We are neighbors, after all.
That’s true.
If you ever need help, just ask.
Thank you! I will.
Well, have a good evening.
You too.
Enjoy your new shoes!
Thanks again! Bye.
Taking the Stairs
Hello! Are you also going up?
Yes, but I think the elevator is broken again.
Oh dear.
Not again! Are you sure?
I pushed the button, but nothing happened.
It’s completely quiet.
You’re right.
It’s not working.
So, we have to take the stairs.
Yes.
What floor do you live on?
I live on the fifth floor.
And you?
I’m on the fourth floor.
It is a long walk.
You can say that again!
Especially after a long day.
I have my grocery bags with me.
They are a little heavy.
Do you need help with them?
No, thank you.
You are very kind.
I can manage.
Well, at least we get some free exercise!
Haha, that is a positive way to see it.
We just have to go slowly.
That is a good idea.
Do you know when they will fix the elevator?
I have no idea.
I hope it’s soon.
Me too.
It is difficult without it.
But it's nice to see a neighbor.
We never talk much.
That's true!
We always meet on the stairs.
Well, are you ready to go up?
Yes, let’s go.
See? It’s not so bad together.
You are right.
Thank you!
A Little Too Loud
Good evening.
Sorry to bother you.
Oh, hello! No problem.
Is everything okay?
I wanted to talk to you for a moment.
Yes, of course.
What is it?
Your music is a little loud.
Oh, is it? I’m sorry.
I didn't realize.
I can hear it very clearly in my apartment.
I thought it was at a normal level.
I have to get up early for work
tomorrow, and I need to sleep.
You’ve got a point.
I’m really sorry.
I didn't mean to disturb you.
Thank you for understanding.
Should I turn it down?
Yes, please.
That would be great.
Okay, I will do it right now.
Is this better?
Yes, that is much better.
Thank you.
Sometimes I don’t notice the noise.
I understand.
The walls are very thin in this building.
That’s true.
Maybe I should use headphones.
That is a very good idea.
Then you can enjoy your music,
and it’s quiet for everyone else.
Yes, that is the perfect solution.
Thank you for being so nice about it.
And thank you for telling me politely.
Well, good night.
Good night to you too.
The Barking Dog
Hello, neighbor.
Do you have a minute?
Hi! Yes, of course.
Is everything alright?
I wanted to talk about your dog.
Oh, is he okay?
He is fine, but he barks quite a lot.
Sometimes late at night.
Oh, I am so sorry.
I didn't know it was that loud.
It can be.
It sometimes wakes me up.
I understand.
That is not good.
I will do something about it.
Thank you.
Why do you think he barks so much?
I think he is bored.
I work long hours, so he is alone a lot.
Poor thing.
Dogs need company.
I know.
I feel bad about it.
Maybe a longer walk before you leave could help?
To make him tired.
That’s a good tip.
I can try that tomorrow.
Or maybe a special toy to keep him busy.
Yes, I heard about those.
Thank you for the ideas.
You’re welcome.
I don’t want to cause trouble.
No, you are right to say something.
I don't want to disturb anyone.
Your dog is very beautiful, by the way.
Thank you! His name is Rocky.
He is very friendly.
I can see that.
Well, I am glad we talked.
Me too.
I will take Rocky for a long walk right now.
That's great! Have a good evening.
You too.
And thanks again for being so understanding.
The Wrong Parking Spot
Excuse me, hi!
Oh, hello.
Do you live here too?
Yes, I do.
I think you are in my parking spot.
Oh, really? I am very sorry.
Which number is this?
This is number 27.
It’s my spot.
Oh, I see.
My mistake.
I thought this was mine.
No worries.
It happens.
The numbers are very old and hard to read.
You can say that again!
I could not see them clearly.
Is your spot number 28?
Yes, that's it!
It is right next to this one.
Exactly.
I feel a bit silly.
I will move my car right now.
Thank you, I appreciate it.
I need to park my car.
Of course.
Have you been waiting long?
No, I just arrived.
Okay, good.
I’m moving it now.
Thank you very much.
It’s no problem at all.
It was my fault.
We should ask the building
manager to repaint the numbers.
That is a fantastic idea.
It would make things much clearer for everyone.
I agree.
Well, thank you again.
You're welcome.
Have a good evening!
You too!
Locked Out
Hello?
Is anyone home?
Hello?
Oh, hi neighbor.
What’s wrong?
You look worried.
I have a big problem.
I left my keys inside my apartment.
Oh no! So you are locked out?
Yes, and the door closed behind me.
I don't know what to do.
Don't worry.
Come in, please.
Don't wait in the hallway.
Are you sure?
I don’t want to be a bother.
It's no bother at all.
Please, come inside.
Thank you so much.
You are very kind.
Do you have a spare key with a friend or family?
Yes, my sister has one.
I just called her.
That’s good news! Is she coming soon?
She is coming, but she lives
on the other side of the city.
It will take maybe an hour.
That’s okay.
You can wait here.
Please, take a seat.
Thank you.
I feel so silly.
It can happen to anyone.
It happened to me last year.
Really?
Yes!
My neighbor helped me then, too.
Can I get you a glass of water or some tea?
A glass of water would be lovely, thank you.
Here you are.
Just relax.
Your sister will be here soon.
Thank you again.
You are a lifesaver.
That's what neighbors are for.
I will be sure to give you
a spare key for emergencies.
That's a great idea.
And I will give you one too.
A Mix-up with the Mail
Hi, neighbor! Good morning.
Good morning! How are you?
I'm well, thanks.
Hey, I think I have a letter for you.
Oh, for me? How?
I found it in my mailbox this morning.
It has your name on it.
Oh, thank you for bringing it to me!
I was wondering where it was.
No problem at all.
I think the mail carrier made a mistake.
That happens sometimes.
What is your apartment number?
I'm in 3A.
And I'm in 3B.
We are right next to each other.
Ah, that makes sense.
Yes, it’s an easy mistake to make.
The numbers on the mailboxes are very small.
That’s very true.
It is hard to read them.
Maybe we should put bigger
name signs on the doors.
That is a great idea!
With our names in big letters.
Then maybe the mail will go in the right box.
I hope so! Most of my mail is just ads,
but sometimes there are important letters.
Yes, like this one.
This one looks important.
Well, I'm glad I saw you today.
Me too.
Thank you again for being so honest and helpful.
Of course.
That's what good neighbors do.
Definitely.
Have a wonderful day!
You too! See you later.
About the Trash Bins
Hello, neighbor.
Do you have a moment?
Hi! Yes, sure.
What’s up?
I just wanted to talk about
the trash area downstairs.
Okay.
Is there a problem?
Well, sometimes people leave trash
bags on the floor next to the bin.
Oh, I see.
It can make the hallway smell a bit bad.
You have a point.
I think I did that yesterday.
I'm sorry.
No problem.
I just wanted to mention it.
The large bin was completely full.
I didn't know where to put my bag.
I understand.
But did you know there is a second trash bin?
A second one?
Really? Where?
Yes, it’s just behind the little door on the left.
Oh! I have never seen that before.
Many people don't know it's there.
If the main one is full, we can use that one.
That is very good to know.
Thank you for telling me.
You're welcome.
If we all use it, the area will stay clean.
I agree.
I will use the second bin next time.
That's great!
It helps everyone.
Thank you for telling me in such a nice way.
Of course.
We are neighbors.
It’s good to talk.
Yes, it is.
Well, have a nice day.
You too!
The Neighborhood Meeting
Hi there! How is your day going?
Hello! It’s going well, thank you.
Quick question: are you
going to the meeting tonight?
A meeting?
I didn’t know about a meeting.
Yes, the neighborhood meeting.
It’s at 7 p.m.
downstairs.
Oh, I must have missed the notice on the door.
It’s easy to miss.
I wanted to make sure you knew.
Thanks for the heads-up.
What is the meeting about?
We are going to talk about the
cleaning schedule for the building.
Oh, that’s important.
And also about the elevator.
It is always broken.
You can say that again! I am
tired of taking the stairs.
Me too.
The building manager will be
there, so we can all talk to him.
Good point.
It is better if many people are there to complain.
Exactly.
We can also vote on some things.
Like what?
Like getting the garage door repaired.
Oh, I definitely want to be there for that.
Thank you for telling me.
Of course.
It is important for all of us.
So, the meeting is at seven o'clock?
Yes, in the main lobby.
Okay, I will be there.
Great! See you tonight then.
Yes, see you tonight.
Thanks again!
Borrowing Some Salt
Hello? Neighbor?
Oh, hi! Good evening.
I am so sorry to bother you.
Not at all.
What can I do for you?
I am in the middle of cooking,
and I just ran out of salt.
Oh, that happens.
Do you think I could borrow a little bit?
Of course! No problem at all.
How much do you need?
Just a spoonful is enough.
Thank you, you're a lifesaver!
One moment, I will get it for you.
Thank you so much.
Here you go.
A small cup with some salt.
This is perfect.
Thank you, thank you!
You are very welcome.
What are you making?
It smells delicious.
I am trying to make a tomato soup.
Mmm, that sounds wonderful on a cold evening.
Would you like to try some when it's ready?
Oh, that is a very kind offer.
Are you sure?
Yes! I made a very big pot.
There is plenty.
Well, in that case, I would love to.
Great! I can bring a bowl
over in about twenty minutes.
That sounds perfect.
Thank you, neighbor!
No, thank you!
Getting a Library Card
Excuse me.
Is this the right place to get a library card?
Yes, it is.
Welcome!
I can help you with that.
It only takes a few minutes.
Oh, good.
I just moved to Portland and I love to read.
That’s wonderful.
We love new members.
Do you have a moment to fill out a form?
Yes, I do.
What information do you need?
I just need to see a photo ID and
something that shows your new address.
For my ID, I have my driver's license.
Is that okay?
A driver's license is perfect.
And for your address?
A piece of mail like a phone bill works well.
I have my new electric bill.
Here are both documents.
These are great.
Thank you.
Now, please just fill out this short
form with your name and phone number.
Okay.
It looks very simple.
It is.
It’s a piece of cake.
Let me know if you have questions.
I’m all finished.
Here you go.
Thank you.
Let me just type this into the computer.
Alright, we are all set.
Here is your brand new library card!
That was so fast and easy! Thank you.
You’re very welcome.
You can use it right now to
borrow up to twenty books.
Twenty books! I’m on cloud nine.
We also have movies and music you can borrow.
This is amazing.
Thank you again for your help.
My pleasure.
Enjoy exploring the library!
I will.
Have a good afternoon.
You too!
Mailing a Package
Good morning.
I need to mail this package to Italy.
Good morning.
Alright.
Have you filled out a customs form for it yet?
A customs form? No.
What is that?
It's a form for international mail.
You just need to write your name, the
address, and what is inside the box.
Oh, okay.
Where can I get one?
Right here.
I can help you with it.
It’s a piece of cake.
What is in the package?
It's a birthday gift for my grandmother.
A book and a small painting.
That’s lovely.
On the form, just write "book"
and "painting" and their value.
Okay, I can do that.
Thank you.
I'm finished.
Is this correct?
Let's see...
yes, that looks perfect.
Now, please put the package on the scale.
Here you go.
Alright.
You have a few shipping options.
The fastest way takes one
week but is more expensive.
And the other option?
The slower way takes about
three weeks, but it costs less.
Her birthday is not for another
month, so the slower option is fine.
I'd like to save a buck.
Sounds good.
Then your total is $28.50.
Thank you for explaining everything so clearly.
My pleasure.
Here is your receipt with the tracking
number so you can see where the package is.
That's very helpful.
Thank you again!
You're welcome.
Have a wonderful day.
You too.
Meeting a New Neighbor
Excuse me, hello! I see you are moving in.
Oh, hello! Yes, today is my first day.
I'm David.
Nice to meet you, David.
I'm your next-door neighbor, Emily.
Welcome to the building!
It's great to meet you, Emily.
Thank you for the welcome.
Of course.
If you need anything, please let me know.
Moving is a lot of work.
It is! Actually, I do have one quick question.
Fire away.
I'm happy to help.
I need to set up my internet.
Do you know which company
provides service to this building?
Oh, that's a good question.
Most people here use a
company called "ConnectFast."
ConnectFast.
Okay, I will look them up.
Is the service good?
It's pretty good.
The speed is fast and I don't have many problems.
That's great to hear.
It's always hard to know which company to choose.
I understand.
It can be a pain in the neck
to set all that stuff up.
Yes, it is.
You have helped me a lot.
It's no problem at all.
Are you from Atlanta?
No, I just moved here from Florida for a new job.
Well, welcome to Georgia! It's a great state.
Thanks! I am excited to explore the city.
Well, I'll let you get back to your unpacking.
Don't hesitate to knock on my door if
you need to borrow a tool or anything.
That is so kind of you.
Thank you again, Emily.
You're welcome.
See you around, David!
See you!
A Simple Haircut
Hello!
Welcome to "The Modern Cut."
Do you have an appointment today?
Hi, no I don't.
I was just walking by.
Are you busy?
It's your lucky day.
I just had a cancellation.
Please, have a seat.
Great! Thank you.
So, what are we doing for you today?
A trim, or a new style?
Just a simple trim, please.
I want to keep the same style, just shorter.
You got it.
How much would you like me to take off the top?
Not too much.
Maybe about an inch?
I'm trying to grow it a little.
An inch is perfect.
And what about the sides?
Do you want me to use the clippers or scissors?
Um, I'm not sure what is best.
I just want it to look neat and clean.
I think scissors will look more natural.
I can start, and you can
tell me if it looks right.
That sounds like a great plan.
I'm always nervous my hair will be too short.
I hear you.
We'll take it step by step.
No surprises.
Do you want me to wash your hair first?
No, a dry cut is fine, thank you.
Okay.
Let me just put this cape around you.
This is a very nice salon.
It's my first time here.
We're happy to have you.
We try to make everyone feel at home.
I do feel comfortable.
Thank you for being so helpful.
It's my pleasure.
Alright, are you ready?
Yes, I'm ready.
Okay, let's get started.
Just relax.
At the Farmer's Market
Good morning!
Everything looks so fresh and colorful.
Good morning! Thank you.
We picked everything from our farm just yesterday.
That's wonderful.
I have a question about these apples.
What kind are they?
These are Honeycrisp apples.
They are very sweet and crunchy.
Perfect for eating fresh.
They sound delicious.
Are they good for baking a pie?
They are okay for pie, but
if you want the best pie,
I recommend the Granny Smith apples over there.
The green ones?
Aren't they very sour?
They are a little sour, but
that's what you want for baking.
When you add sugar, the flavor is perfect.
Oh, I see.
That's a great tip.
Thank you!
No problem at all.
I've been baking pies for thirty years.
Then you are the expert!
I will take your advice.
How much are the Granny Smith apples?
They are three dollars a pound.
Okay, can I get about two pounds, please?
You got it.
I'll get you a bag.
Anything else today?
Our carrots are the cream of the crop this week.
They do look good.
I will take one bunch of carrots, too.
Excellent choice.
So that's two pounds of apples
and one bunch of carrots.
That is everything, thank you.
Alright, your total is $8.50.
Here you go.
Thank you.
Enjoy your baking!
I will.
Thanks again for the great advice!
Any time.
Have a wonderful day.
A Trip to the Vet
Good morning, Mr.
Jones.
And hello, Rocky!
Please, come on in.
Good morning, Dr.
Chen.
Rocky is a little nervous today.
Don't worry, boy.
We'll take good care of you.
So, are we here for a regular check-up?
Yes, it's time for his yearly exam.
But I also have a small question.
Of course.
Let's get him on the exam table first.
What's on your mind?
He hasn't been eating his food
very much for the past two days.
I see.
Has he been drinking water normally?
Yes, he drinks plenty of water.
He just doesn't seem interested in his food.
Okay, let me do a quick exam and see how he is.
Well, his heart sounds strong
and his ears are clean.
Let me check his teeth...
Ah, I think I see the problem.
It looks like one of his
back teeth is bothering him.
A toothache? Oh, the poor guy.
It's a common problem.
It's not serious, but it can make
it uncomfortable for him to eat.
The truth comes out!
So that's why he is not eating.
What can we do?
I can give him some medicine for the pain.
And we should schedule a dental cleaning for him.
Okay.
A dental cleaning sounds like a good idea.
For now, try giving him some soft
food instead of the hard kibble.
That will be easier for him to eat.
That makes perfect sense.
I will buy some soft food on my way home.
Great.
He should be back on his feet
in no time with the medicine.
Thank you so much, Doctor.
I feel much better now.
My pleasure.
You can make the appointment for
the cleaning at the front desk.
I will.
Thank you again.
Take care, Mr.
Jones.
Feel better, Rocky!
A Night at the Movies
Hello!
Welcome to the Grand Cinema.
Which movie would you like to see?
Hi.
Two tickets for "King of the Jungle," please.
Of course.
And which showtime?
We have a show at 7:00 PM and one at 9:30 PM.
What time is it now?
It's 6:45 PM right now.
Okay, the 7:00 PM show is perfect.
We have just enough time.
Great.
For that show, we have assigned seating.
You can choose your seats on this screen.
Oh, okay.
It looks like the theater is pretty empty.
Yes, it's a Thursday night, so it's not too busy.
The blue seats are open.
Where are the best seats?
We don't like to be too close to the front.
I recommend a seat in the middle, in row F or G.
You get the best view and sound there.
Okay.
I will choose these two seats
right here, in the middle of row G.
Excellent choice.
So, two adult tickets for "King
of the Jungle" at 7:00 PM.
Is that correct?
Yes, that's it.
How much is that?
Your total is $25.
Do you sell popcorn and drinks here?
We do!
The concession stand is right behind you.
You can kill two birds with one
stone and buy your snacks after this.
Perfect.
Here is my credit card.
Thank you.
Here are your tickets.
Your theater is number 5,
down the hall to the left.
Thank you so much for your help.
It's my pleasure.
Break a leg!
Oh, I mean, enjoy the show!
Ha! Thank you, I will.
Joining the Gym
Good morning! Welcome to Carolina Fitness.
How can I help you?
Hi.
I live in the neighborhood, and I
am interested in joining your gym.
That's great! We are always
happy to have new members.
Do you have any questions,
or would you like a tour?
I'd like to ask a few questions first.
How much is a monthly membership?
Our standard membership is $40 per month.
That gives you access to all of
our cardio and weight equipment.
Okay.
And do you offer any fitness classes, like yoga?
We do.
We have a premium membership for $60 a
month that includes all of our classes.
That sounds interesting.
What are your hours? I work late sometimes.
We are open 24 hours a day during the
week, and from 6 AM to 10 PM on weekends.
24 hours? That's amazing.
That really fits the bill for my schedule.
We try to make it convenient for everyone.
Is there a contract?
Or can I pay month by month?
There is no contract.
You can cancel at any time.
We like to keep things simple.
You have an answer for everything!
This sounds like a great gym.
We think so.
Would you like that tour now?
I can show you the yoga studio.
Yes, please.
I would love to see it.
Great.
Follow me.
The weight room is on your left, and
right past it is our cardio cinema.
A cardio cinema?
What's that?
You can watch a movie on a big screen
while you run on the treadmill.
Wow, that's a cool idea!
And here is our yoga studio.
The next class starts in an hour.
It's beautiful and so peaceful.
Okay, I'm sold.
I'd like to sign up for the premium membership.
Excellent choice!
Let's go back to the front
desk and get you started.
A Trip to the Mechanic
Good morning, ma'am.
How can I help you today?
Hi, I need to have my car looked at.
It's making a funny noise.
Okay.
Can you describe the noise?
It's a loud squeaking sound.
I only hear it when I press the brakes.
A squeak when you brake.
Got it.
That usually means you need new brake pads.
Is that a big job?
I am worried it will be very expensive.
Don't worry.
It's a very common repair.
It's usually not too costly.
That's a relief.
How long will it take?
I need my car for work tomorrow.
I understand.
We'll need to put the car on the lift to be sure.
We will take a look at it right away.
So you can fix it today?
That's the plan.
First, we will do a free inspection.
Then, I will call you and tell you the exact cost.
You will call me with the price before you fix it?
Yes, always.
We don't do any work until you say it's okay.
We are very by the book here.
That is great to hear.
Thank you.
Can I get your name and phone number?
Yes, my name is Linda and my number is 555-0123.
Okay, Linda.
I will call you in about an
hour after we look at it.
Thank you so much.
I really appreciate it.
It's our job.
We'll get your car safe and back on the road.
I'll wait for your call.
Sounds good.
We'll talk to you soon.
A Quick Stop in Los Angeles
Good afternoon! Can I help you?
Good afternoon.
Yes, I have a small problem.
Oh?
What is it?
I am walking all day, and my phone is dead.
Ah, I see.
And you need to charge it?
Yes, but I also need a souvenir for my brother.
Okay.
We have a power outlet
right there, near the table.
Oh, thank you! That is so nice.
No problem.
You can sit and charge your phone.
I would like to buy something, too.
Of course.
Are you looking for anything special?
My brother likes Los Angeles.
Maybe a keychain?
We have some great keychains.
Look here.
Oh, this one with the Hollywood sign is perfect.
That one is very popular.
How much is it?
It's $5.00.
Great.
I will take it.
And I need a postcard, please.
The postcards are right here.
I'll take this one of the Santa Monica Pier.
Okay.
A keychain and a postcard.
Anything else?
No, that is all.
Thank you for letting me charge my phone.
It's no big deal! We are happy to help.
Here is $10.
Thank you.
And here is your change.
How long are you staying in LA?
Only two more days.
Well, enjoy your visit!
Thank you for your help!
You're welcome.
Have a great day.
A Coffee in Chicago
Good morning!
What can I get for you?
Good morning.
I would like a coffee, please.
Okay.
Do you want a drip coffee,
an espresso, or a latte?
Um, just a normal coffee, please.
Black.
You want our drip coffee.
No problem.
What size?
Medium, please.
Do you want any room for milk or sugar?
No, thank "you." Just black.
Okay.
One medium black coffee.
Will that be for here or to go?
To go, please.
I am walking a lot today.
Are you visiting Chicago?
Yes! It is my first day here.
Welcome! Where are you from?
I am from Spain.
Oh, wonderful.
We get many visitors.
Your city is beautiful, but it is very windy!
Haha, yes.
That is our nickname: "The Windy City."
I am also a little cold.
This coffee will hit the spot.
It sure will! Are you seeing the sights?
Yes, and I want to try a deep-dish pizza.
Oh, you must! It’s the best.
Do you have a good recommendation?
"Lou's" is just two blocks away.
It’s famous.
Thank you!
That is a great tip.
Here is your coffee.
That will be $3.50.
Here you go.
Thanks.
Have a great day in Chicago!
You too!
Goodbye.
A Quick Stop at the Café
Good afternoon.
Good afternoon! Can I help you?
Yes, please.
I have a small question.
It’s a bit urgent.
Okay, what is it?
May I please use your restroom?
Oh, I am very sorry.
The restroom is for customers only.
I understand.
No problem.
Can I get you a coffee or a tea?
You know, I am thirsty.
I will just take a bottle of water.
Okay, great.
Would you like still or sparkling water?
Just still water, please.
We have cold ones in the fridge right there.
Perfect.
I will grab one.
Is that everything for you?
Yes.
How much is the water?
It’s $2.50.
Here you go.
Thank you.
The restroom is just in the back, past the stairs.
Thank you so much.
You're a lifesaver!
(A few minutes later)
All set.
Thank you again.
No problem at all!
It is very busy in Miami today.
Yes, it's always busy in this neighborhood.
Well, thank you for your help.
You're welcome.
Have a great day!
You too.
Goodbye.
Buying a Bus Ticket
Hello.
Hi there.
How can I help you?
I would like to buy a bus
ticket to Washington, D.C.
Okay.
For what day?
For today, please.
Let me check the schedule.
Yes, we have a bus at 4:00 PM.
What time is it now?
It is 3:30 PM.
Oh, perfect.
That’s just in time!
Yes.
Do you want a one-way ticket
or a round-trip ticket?
Just one-way, please.
All right.
That will be $52.
Do you take cash?
Yes, cash or card is fine.
Here is $60.
Thank you.
Here is your ticket and your change.
Thanks.
Which gate does the bus leave from?
It leaves from Gate 12.
And where is Gate 12?
Go down this hall and turn left.
You will see the signs.
Is the bus on time?
Yes, it looks like it is on schedule.
Great.
How long is the trip?
It takes about five hours.
Thank you very much for your help.
You're welcome.
Have a safe trip!
Thank you.
Goodbye.
At the Doctor's Office
Good morning, Doctor.
Good morning.
Come in and sit down.
Thank you.
So, what seems to be the problem today?
I don't feel good.
I feel very under the weather.
I see.
Can you tell me more?
I have a bad cough.
And my throat is very sore.
Okay.
How long have you felt like this?
Since yesterday.
Today, I feel worse.
Do you have a fever?
Yes, I think so.
I feel very hot.
Yes, your temperature is a little high.
Oh, dear.
Let me listen to your breathing.
Okay.
Is it serious?
No, no.
Don't worry.
That's good.
You just have a bad cold.
It is very common.
So what should I do?
You need to get some rest.
Okay.
Drink a lot of water and hot tea.
I can do that.
I will give you some medicine for the fever.
Thank you, Doctor.
You will feel better in two or three days.
Thank you so much.
You're welcome.
The Perfect Jacket
Excuse me.
Hi there!
How can I help you?
I found this jacket, and I really love the color.
Oh, that’s a beautiful jacket.
It’s very popular this season.
Yes, but I have a small problem.
What is it?
This one is a size Large.
It’s too big for me.
I see.
Do you need a Medium or a Small?
I think a Medium, please.
Okay, let me look in the back for you.
I am very sorry.
It looks like we sold the
last Medium this morning.
Oh, no.
That’s a bummer.
I know, this one sells very fast.
Is this the only one you have?
Let me check our computer.
I can check our other stores.
Oh, that would be great!
Okay...
I have good news!
You found one?
Yes! Our store in the downtown
mall has one Medium in stock.
Is that far from here?
No, it’s only about ten minutes by bus.
That’s perfect.
I can call them right now.
I can ask them to hold it for you.
Would you?
Thank you so much!
No problem at all.
What is your name?
Sarah.
Okay, Sarah.
I will tell them you are coming today.
You are a lifesaver.
Thank you!
You're welcome.
Enjoy the jacket!
A Good Deal in Seattle
Excuse me.
Hi there! Can I help you?
Yes, please.
I am looking at this sweater.
Oh, that’s a very popular one.
It’s 100% cotton.
It feels very nice.
I love this blue color.
It looks great on you.
Thank you.
I am thinking about buying it.
Great.
But I see the price is $60.
Yes, that’s the price.
Hmm.
It's a little expensive for me.
I understand.
Is this sweater on sale?
Or is there a discount?
Let me check for you.
I can scan the price tag.
Thank you.
Okay...
good news!
Oh?
This week, all of our sweaters are 20% off.
20% off?
That’s great!
So the new price is $48.
That is much better.
Are you a student, by any chance?
Yes, I am.
I go to the university here.
If you have your student ID,
you can get an extra 10% off.
Really?
That’s a sweet deal!
Yes, just show me your ID at the register.
Perfect! I will take it.
Wonderful.
Thank you for your help.
Happy to help!
You can follow me to the front.
Shopping for Dinner
Excuse me?
Hi! How can I help you?
I am looking for the pasta.
Oh, the pasta is in aisle 4, in the middle.
Aisle 4.
Thank you.
Are you new to our store?
I don't think I've seen you before.
Yes, I am.
I just moved to Denver.
Welcome!
This store can be a little big.
It is! I am also looking for tomato sauce.
That is also in aisle 4, right next to the pasta.
Oh, perfect.
I am walking that way.
I can show you.
Thank you, that is very nice.
No problem at all.
Here we are.
The pasta is on your left.
Great.
And the sauce is on the right?
Yes.
Can I help you find anything else?
Hmm.
Yes.
I want to make garlic bread.
Ah, okay.
The fresh bread is in the bakery, in the back.
And the garlic?
The garlic is with the vegetables,
at the front of the store.
Thank you.
But if you want frozen garlic
bread, that is in aisle 10.
I think frozen is easier for me.
Aisle 10 it is.
You have been a big help.
I'm happy to help.
Enjoy your dinner!
Thanks! Have a good day.
The Missing Bag
Excuse me.
Can you help me?
Yes, of course.
What is the problem?
I was on the flight from London.
My bag is not here.
Oh, I am sorry to hear that.
Which flight was it?
Flight 45.
It arrived at 3:00 PM.
Okay.
And all the other bags are gone?
Yes, the carousel stopped.
My bag never came.
I understand.
Don't worry, this happens sometimes.
What do I do now?
My hotel information is in that bag.
First, I need you to fill out this form.
A form?
Yes.
Please write your name, address, and phone number.
Okay.
And what does your bag look like?
It is a big, red suitcase.
It has wheels.
A big, red suitcase.
Okay, I will put that in the computer.
(Pause)
Ah, I see a note here.
A note?
Is it good news?
Yes! Your bag was put on
the next flight by mistake.
So it is not lost?
No.
It is landing in one hour.
It will be safe and sound.
Oh, thank goodness!
You can wait here, or we can
deliver it to your hotel.
I will wait.
I need my bag.
No problem.
I am glad we found it!
Me too! Thank you for your help.
The Taxi to the Airport
Hello! To the airport, please.
Good morning.
To LAX Airport?
Yes.
And can you please hurry?
I am very late.
Oh, okay.
What time is your flight?
It’s at 11:00 AM.
What time is it now?
It’s 10:15 AM!
Wow, that is cutting it close.
I know, I know.
I am very nervous.
The traffic on the 405 freeway is usually bad.
Oh no.
I cannot miss this flight.
Don't worry.
I know a shortcut.
A shortcut?
Yes, I will take the side streets.
It is often faster.
Is it much faster?
I think so.
Which airline are you flying?
Alfa Air.
Okay, I know that terminal.
Do you think I will make it?
We should get there by 10:45 AM.
Oh, thank goodness.
You will still have to run!
That is okay!
Just sit back.
I will get you there.
Thank you, thank you!
No problem.
Here we go.
Speaking English in Chicago
Hi Mateo.
You are a little late today.
Is everything okay?
Hi Sarah.
Yes... I am okay.
Sorry.
You look a little sad.
What’s wrong?
This morning, I went to the
coffee shop on the corner.
Oh, that’s nice.
No.
I tried to order coffee.
I spoke English.
That is good practice!
But the man speaks so fast.
I don't understand.
I know, many people speak fast here in Chicago.
I tried to speak slowly.
The people in line... they laughed at me.
Oh, Mateo.
I am very sorry.
I feel very bad.
I feel shy.
Maybe my English is not good.
Your English is good, Mateo!
You are learning.
But I make many mistakes.
Mistakes are normal.
Everyone makes mistakes when they learn.
I feel nervous to speak now.
Don't worry.
Let’s practice together.
We can use simple words.
Okay.
Let’s talk about your day.
This is good practice.
What do you do every morning?
I... wake up.
Good.
"I wake up." What is next?
I... eat breakfast.
Perfect.
What do you eat for breakfast?
I eat eggs and bread.
I drink milk.
Excellent!
See?
You are speaking perfect English.
This is easy.
Yes!
Simple is good.
Let's try one more.
What about your sister?
What does she do?
She... go to school.
Very close!
Remember, for "he" or "she," we add 's'.
Oh, yes.
She goes to school.
You got it!
That is exactly right.
I go.
She goes.
Yes!
Learning is step by step.
You are doing great.
Step by step.
Okay.
Don't think about the people in the coffee shop.
Just keep practicing.
Remember, practice makes perfect.
Thank you, Sarah.
I feel better now.
I will practice every day.
Practice in the Breakroom
Hi, Leo.
You are very quiet today.
Is everything okay?
Oh, hello Anna.
I am okay.
Just tired.
Are you sure?
You look a little sad.
We are on break, you can tell me.
Well, this morning, a
customer asked me a question.
Yes?
I tried to answer in English.
But I made a mistake.
What happened?
He asked about our boss, Mr.
Kim.
I said, "He live in Los Angeles."
The customer smiled and said,
"He lives."
Oh, I understand.
I feel... stupid.
I always forget the 's'.
People laugh.
You are not stupid, Leo!
That is a very, very common mistake.
But I feel nervous now.
I don't want to talk.
Don't worry.
Your English is good.
You just need practice.
Let’s practice now.
It’s easy.
Okay.
We use the simple present
for daily routines, right?
For example: I work here.
You work here.
Yes.
I work.
You work.
Good.
But for he or she, we add 's'.
So, Mr. Kim... He... works here.
Perfect!
See?
You know it.
And my friend, Maria?
She... She works here, too.
You got it!
Let’s try another one.
I eat lunch at 1:00 PM.
I eat lunch at 1:00 PM, too.
What about Mr.
Kim?
He... eats lunch at 1:00 PM.
Exactly!
You are doing great.
It is easy when I speak slowly.
That is the secret.
Take your time.
You don't need to be fast.
Thank you, Anna.
I feel better.
Good.
Practice makes perfect.
Let’s go back to work.
A Walk in the Park
Hi there.
Is this seat free?
Oh, yes.
Please.
My name is Maria.
I live near here.
You are reading an English book.
Yes.
I am Carlos.
I study English every day.
That's great!
But it is very hard.
I study, but I cannot speak.
Why not?
You are speaking to me now.
Yes, but you are very kind.
Yesterday, I went to a store in Brooklyn.
And?
The woman spoke very fast.
I did not understand.
I wanted to ask a question, but my mind was blank.
I felt so nervous.
That is a normal feeling, Carlos.
Don't give up.
I make many mistakes.
People get... angry.
No, not angry.
People in New York are just busy.
They speak fast.
The secret is to speak slowly.
Don't worry about them.
Slowly?
Yes.
Let's practice.
Look at the park.
Tell me what you see.
Use simple sentences.
I see... trees.
Good.
"I see trees." What else?
A man... he walk his dog.
Almost perfect!
For "he," we add 's'.
Oh!
He walks his dog.
Excellent!
What about the children?
They... play.
Yes!
"They play." You see?
You are speaking English.
I play.
He plays.
They play.
You got it.
Just remember, slow and steady wins the race.
Slow and steady.
I will remember.
You are doing a great job.
Keep practicing.
Thank you, Maria.
I feel better.
I will try again tomorrow.
Asking for Help at the Library
Excuse me, ma'am.
You look a little lost.
Can I help you?
Oh.
Yes, thank you.
I... I look for...
It's okay.
Take your time.
I'm David, the librarian.
I am Elena.
I am sorry.
My English is not good.
Your English is fine!
I understand you.
What are you looking for?
I feel nervous.
When I speak, people...
they don't understand me.
I understand.
It's difficult.
Many people feel that way.
I make many mistakes.
Mistakes are okay!
Mistakes are how we learn.
I want to find a book.
A book?
Great.
What kind of book?
A book... for English.
Simple English.
Ah, you want a book for learning English?
Yes!
Yes.
I want to learn.
We have many good books.
Follow me.
These books are for A1 and A2 learners.
They are perfect for you.
Oh, thank you.
You see?
You asked a question, and I understood you.
Yes.
I spoke slowly.
Exactly.
You don't need to speak fast.
Slow and clear is very good.
Slow and clear.
I will remember.
You are doing great.
Learning is step by step.
Step by step.
Yes.
Do you want to check out this book?
Yes, please.
Thank you, David.
You're very welcome, Elena.
Good luck with your studies.
The Garden Lesson
Hello there.
A beautiful morning in Philadelphia, isn't it?
Yes, it is very nice.
My name is Sam.
You look very serious.
Is that homework?
Hello, Sam.
I am Jin.
Yes, it is English homework.
Welcome to the community garden, Jin!
Thank you.
I like this garden, but my
English is... difficult.
What are you studying?
The verbs "do" and "does." I am very confused.
Ah, yes.
That is a tricky one for many students.
I feel shy to talk to people.
I always make mistakes.
Don't worry!
This garden is a friendly place.
Mistakes are okay.
Really?
Of course.
Let's practice.
Look at me.
I plant tomatoes.
I plant tomatoes.
Good.
Now, look at that woman, Maria.
Okay... She... plants tomatoes.
Yes!
You got it!
Now, let's try a question.
Do you like gardening?
Yes, I do.
Perfect.
Now, ask me about Maria.
Do Maria... no...
Does Maria like gardening?
Yes, she does!
See?
You are doing it!
Wow.
It is easier when I see it.
You are on the right track, Jin.
Just keep practicing.
Thank you, Sam.
I feel much better now.
Any time.
Now, let's water these plants.
Waiting for the Bus
Excuse me, are you waiting for the Number 12 bus?
Oh.
Yes.
I think so.
You look a little unsure.
I'm Chloe, by the way.
I am Kenji.
Nice to meet you.
This sign is... difficult.
I know!
The bus schedule in Seattle is very confusing.
I want to go to the university.
Okay, yes.
This is the right bus.
It comes in 10 minutes.
Thank you.
I feel bad.
I am afraid to ask for help.
Oh, why?
My English is not very good.
Yesterday, I tried to ask a man.
What happened?
I spoke... my mind...
it went blank.
I forgot the words.
Oh, that happens to everyone.
Even me, sometimes!
The man looked at me strange.
I felt... small.
I am sorry.
He was probably just in a hurry.
Your English sounds clear to me.
Thank you.
But I make many mistakes with "go" or "goes."
Ah, the "s" problem!
It’s a very common mistake.
Yes.
I say, "My friend... go."
But my teacher says "goes."
That's right.
It's simple.
I go.
You go.
We go.
They go.
I go.
We go.
Okay.
But... He goes.
She goes.
So, "My friend... he... goes."
Exactly!
You got it.
I go.
He goes.
See?
It's not rocket science.
You are learning.
It's not rocket science?
It means: "It's not so difficult."
Oh!
I like that.
Thank you, Chloe.
No problem, Kenji.
Look, here is our bus!
Finding the Rice
Excuse me, you look a little lost.
Are you looking for something?
Oh, thank you.
Yes.
I... I look for... riz.
I'm sorry, I don't understand.
What is riz?
R-I-C-E.
Oh, rice!
Of course.
I understand.
See?
My English is bad.
I say it wrong.
No, not at all!
Your English is good.
That sound is difficult.
I feel nervous to ask for help.
I feel shy.
Please, don't worry.
It’s okay.
I am happy to help.
Thank you.
The rice is in Aisle 5.
I am going that way.
We can walk together.
That is very kind.
My name is Jen.
I live here in Chicago.
I am Paolo.
I am new here.
Welcome to Chicago, Paolo!
Thank you.
I like the city, but speaking is hard.
I understand.
You just need to practice.
How do I ask for rice?
You can say, "Where is the rice?"
"Where is the rice?"
That is perfect!
Or, "Where can I find the rice?"
"Where can I find the rice?"
Yes!
You see?
Easy peasy.
Easy peasy?
It means "very easy."
I like that!
Thank you, Jen.
No problem.
Here we are.
Aisle 5.
Thank you so much for your help.
Any time, Paolo.
Have a good day!
Ordering Coffee in Austin
Hi there, welcome!
What can I get for you today?
Hello.
I... I want one coffee, please.
You got it.
One hot coffee.
Anything else?
Yes.
And... one tea... for my friend.
Sure.
One coffee and one tea.
My friend... he... he like green tea.
Okay.
One coffee and one green tea.
Your English is very clear, you know.
Oh.
Thank you.
I feel nervous.
You don't need to be!
You are doing great.
I make mistakes.
Everyone does.
Can I give you a small tip?
Yes?
You said "I want," which is perfect.
When you talk about your friend,
"he," you just add an 's'.
So, "He likes green tea."
Oh!
Yes!
I forget the 's'.
No worries!
It is a very common mistake.
I go... he goes.
I like... he likes.
Exactly!
You got it.
I want one coffee.
He likes green tea.
Perfect!
That will be six dollars, please.
Here you are.
Thank you.
We'll have your drinks ready in just a minute.
Thank you for your help.
Of course.
Have a great day in Austin!
The Dog Park
Hi there!
Your dog is beautiful.
Oh, thank you.
His name is Max.
Hi, Max!
My dog is named Lucy.
Lucy... she run very fast!
Yes, she loves this park.
By the way, my name is Ana.
I am Marco.
Nice to meet you.
Nice to meet you, too.
You have a small accent.
Are you new to Los Angeles?
Yes.
I am from Brazil.
Welcome!
Thank you.
I am sorry for my English.
Why are you sorry?
Your English is good!
I make mistakes.
I said "she run." I know it is wrong.
Oh, please don't worry about that.
That is a very small mistake.
But I feel shy.
I am afraid to talk.
I understand.
But you are learning!
It’s okay to make mistakes.
You think so?
Yes!
It's an easy rule.
Look at Lucy.
She runs fast.
She... runs.
And your dog, Max.
He jumps high.
He jumps.
Exactly!
I run.
He runs.
I jump.
He jumps.
I understand.
I just... I forget.
Practice makes perfect.
You just need to talk more.
You are very kind.
This park is a good place to practice.
Yes.
Thank you, Ana.
No problem, Marco!
See you tomorrow?
Yes!
See you tomorrow.
At the Laundromat
Excuse me, do you need help with that machine?
Oh. Yes, please.
I am... confused.
No worries.
These old machines are tricky.
I'm Ben.
I am Luise.
I am sorry for my English.
Your English is good!
What are you trying to do?
I want to wash my clothes.
But... which button?
Ah, okay.
First, did you put in the soap?
Soap?
Oh, no.
Here, the soap goes in this little drawer.
Okay.
I put soap.
Great.
Now, you need to put the quarters in here.
Perfect.
Last, you choose the water.
"Hot," "Warm," or "Cold."
I like... "Cold."
Okay, just press that button.
It works!
See?
You did it.
Thank you.
I am new in Boston.
I feel shy to ask.
I understand.
But it's okay to ask for help.
I make many mistakes when I speak.
Mistakes are how you learn!
Hang in there.
Hang in there?
It means "don't give up."
I like that.
Thank you, Ben.
You're welcome, Luise.
Enjoy your clean clothes!
Opening a Bank Account
Good morning.
I need some help.
I want to open a new bank account.
Good morning.
You've come to the right place.
Please, take a seat.
I'm Mr. Davis.
Thank you.
My name is Paolo Rossi.
I am new to Denver.
Welcome to Denver, Mr. Rossi.
We can open an account for you right now.
Do you need a checking or a savings account?
What is the difference? My
English is still a little new.
No problem.
A checking account is for everyday money.
You use it to pay for food, rent, and bills.
Okay, and a savings account?
A savings account is for money
you want to keep for the future.
You don't spend it often.
I understand.
I need a checking account for my new job's salary.
A checking account is perfect then.
To get started, I need to see some identification.
I have my passport with my visa.
Is that okay?
That's perfect.
I also need proof of your address.
Do you have a utility bill or a lease agreement?
I have my apartment lease agreement right here.
Excellent.
This will be as easy as pie.
I just need you to fill out this application form.
Thank you.
I will try my best.
Take your time.
Let me know if you have any questions.
This question asks about a
"debit card." What is that?
A debit card lets you take cash from an ATM
and pay for things in stores
directly from your account.
Oh, yes! I definitely need one of those.
Great.
Once you finish the form, just sign at
the bottom, and we'll be good to go.
Okay, I am finished.
Here you are.
Wonderful.
Everything looks perfect.
Your new account is now open.
That was much easier than I
expected! Thank you for your help.
My pleasure.
Your official debit card will
arrive by mail in about a week.
Welcome to our bank!
Thank you, Mr. Davis.
Have a great day.
Advice at the Pharmacy
Excuse me?
Can I ask you a question?
I'm looking for some cold medicine.
Of course.
I'm the pharmacist.
I can help.
What are your symptoms?
I have a bad headache and a runny nose.
I'm sorry to hear that.
Do you have a fever?
No, I checked my temperature this morning.
I don't have a fever.
Okay.
And do you need to work or drive today?
Yes, I have to work this afternoon.
I can't take anything that will make me sleepy.
I understand.
You need a non-drowsy formula.
Let me see...
This medicine right here is
very good for daytime use.
It helps with headaches and runny noses.
And it won't make me tired?
That's right.
It's made specifically for daytime,
so you can get on with your day.
That sounds perfect.
How many pills should I take?
The directions say to take two
pills with a glass of water.
Okay.
And how often?
You can take it every six hours.
But don't take more than six pills in one day.
Every six hours.
I will be careful.
Thank you for your help.
You're welcome.
Also, be sure to drink plenty
of fluids, like water or tea.
I will.
I really appreciate your advice.
I was at sea with all these options.
It's my pleasure.
I hope you start to feel better soon.
Me too! Thank you again.
You're welcome.
Take care.
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