[English]
Hi everyone. My name is Nandita Gupta
and I'm a petite Indian woman with long
black hair wearing lilac today.
Now 5 years ago
I was on a party boat.
A Bollywood dance party happening right
here in Seattle on Lake Union.
Now for those of you who know me, I love
good Bollywood music.
So there I was grooving, having the time
of my life.
And that's when I knew
this was a good first date.
And then suddenly
everything changed.
My chest started seizing. My lungs were
burning.
I couldn't breathe.
So I frantically looked around at the
source of this problem
and lo behold
somebody was smoking.
I was having an asthma attack.
So I quickly find my bag, dig out my
inhaler,
take a quick hit. Um I'm trying to act
casual because I'm still on a date. Uh
so I mumble something to my date and I
bolt up the deck to get some fresh air.
So I'm holding on to the railing for my
dear life.
Uh [sighs] breathing
letting my lungs settle
staring out of the Seattle skyline.
And I turned and I saw that he'd
followed me up.
So I turned to my date and I said
are you sure you want to do this?
You don't know what you're getting into.
Are you sure you want to date me?
Because here's what I was thinking about
in that moment.
His life would be so much easier
if he was dating someone more normal.
And here's what I mean by that.
No more triple checking the air quality
before making plans.
No more canceling plans last minute
because the air quality changed.
My sister got married in India last
year.
And I couldn't make her wedding.
Why?
Because the doctor told me
that it was dangerous for me to travel
back home. Not uncomfortable,
dangerous.
That's not an inconvenience.
This is a life shaped by something
invisible.
So, here I was listing out every reason
why he shouldn't date me, uh why he
should stay away.
Um
and you know what he said?
He looked at me and he said that he fell
for me and all of me.
And that my experiences, including my
disability, made me who I am.
He wouldn't change a thing.
So, 5 years later we're married.
So, clearly this deck conversation
didn't scare him off.
But here's what I've been thinking about
ever since that night on the deck.
I was the one who saw my disability as a
barrier, not him.
I was scaring him away or trying to
scare him away from something I hadn't
yet learned to see differently myself.
And you know, back then I didn't have
the language for it. All I knew was here
are places I can't go to. These are some
experiences that are closed off to me.
Ooh, here are some things I can't do.
And I carried that. I carried that for a
very long time.
And it's truly taken me years to
internalize this.
Nothing was wrong with my body. Nothing
was wrong with me.
It was the world
that hadn't included me.
And that is what I want to talk to all
of you about today. Like that's what I
want to discuss with you today.
This imprint, this magic, happens when
the world is designed to be accessible.
Where everyone can truly show up in
their most authentic self.
And it's measured by the people who feel
seen and heard because we showed up.
And so let's explore this question
today.
How might we truly build an inclusive
world
when no one is left out regardless of
their disability?
Now when I say disability, what comes to
mind?
A lot of people think permanent
disabilities, you know, someone who
might be using a wheelchair, someone who
might be using a cane.
Extremities.
Disability is so much bigger than that.
So picture this.
A small, charming
village
and rough and uneven cobblestone
streets.
And where the sidewalk meets the street,
a hard edge.
No slope, no transition, just a hard
edge.
A young mother is maneuvering
maneuvering a stroller with her two
children. One of them is crying, the
other one's pulling at her sleeve. Oof,
she's struggling. She's struggling to
get the stroller over the curb.
A couple is carrying four oversized
suitcases,
dragging them across the street. One of
them hits the curb. Domino effect,
everything goes flying.
They're sweating, they're apologizing,
they're stressed. How are they going to
make the flight?
And finally, a woman in a wheelchair.
She rolls up to the curb and just
stops
because there's no way up.
Now, she has to go all the way down, go
around, and something that should have
taken her 10 seconds
is going to take her 10 minutes.
Three completely different people. Three
completely different situations.
But they're all experiencing the exact
same barrier.
And the environment is creating this
barrier.
The mother,
that's a temporary disability. She's
only using the stroller for a few years.
The young couple, that's a situational
disability. That's just for this one
flight.
And finally, the woman in the
wheelchair, that's a permanent
disability.
But the curb doesn't care.
It's the same exclusion for all of them.
Now, I want you to picture the exact
same scene, but with one small change.
A curb cut.
So, instead of the hard edge, imagine a
smooth and sloped transition for where
the sidewalk meets the street.
Now, what happens?
The young mother with the stroller
easily go right up. The suitcases, they
glide right over. And the woman in the
wheelchair just crosses.
10 seconds, done.
Boom.
And that's the beauty of what happens
when we design for disability.
If there was a grandfather using a
walker, if you had an injured ankle and
you're struggling to climb up a step,
when you design for disability, you
design for everyone.
And that's the beauty of this.
It's all about making those small
changes and making those changes.
And that's actually is called the curb
cut effect, where a solution that's
designed to help one group of people
ends up benefiting everyone else.
And guess what?
You're going to need these curb cuts
someday.
If not permanently, then maybe
temporarily, or just in certain
situations?
I know I do.
Now, a quick show of hands.
How many people here are in a
relationship or have ever been in a
relationship?
All right. Oh, we have a good crowd.
Okay.
Now, keep those hands up
if you've ever had a fight about chores.
Oh, I see you. Yes, I see you. Okay.
Keep those hands down. Put those hands
down.
So, pretend you're me.
You're in the middle of doing something.
Maybe you're watering your plants.
And your husband walks up to you and
says,
"Hey, babe. I'm going to go work out. Uh
your mom called. Make sure you reply to
her. The landlord sent an email, so
respond back to that. Oh, and make sure
you take the chicken out of the freezer.
I'm going to cook later. And your
prescription's ready, so make sure you
pick that up. Oh, and the laundry's
ready, so make sure you put your clothes
away. I sorted them for you. And yeah,
I'm going to go, so I'm headed to the
grocery store. If you need something,
let me know. Bye."
Okay, how many remember everything on
that list?
Wow, no hands. Okay. How many remember
maybe half? 50%?
All right. All right.
How many remember maybe one thing and
then just forgot everything else?
Yes. Raise those hands proudly. Yes,
that's me. That's me.
So,
he thought he was being helpful. He's
like, "Well, I was being efficient. I
was telling you everything so you can
plan your day."
And I thought
I was failing.
Why can't I just remember things like a
normal person?
Here's the thing.
I have ADHD.
So, my brain doesn't process these long
verbal lists.
But you know what it loves?
It loves checkboxes.
My brain
will move mountains for that little
check box.
And the minute we figured that out,
magic happened.
No more fights, no more frozen chicken.
He just sends me a list, I check things
off. Everyone's happy, yay!
So, what changed?
Did my ADHD suddenly disappear?
No.
Did I develop better memory?
No.
The environment changed.
So, we adjusted how we communicated.
Earlier, when my husband was rattling
off this list at rapid speed,
the way the information was getting to
my brain
just didn't match the way I process it.
But the minute we adjusted that,
I wasn't disabled anymore.
I was empowered.
And guess what?
Most of you just experienced that as
well.
You know, you may not have ADHD,
but the environment that I created,
rapid, one time only,
and completely verbal,
disabled you from succeeding.
And that doesn't mean anything's wrong
with you.
It just means that we need to be mindful
of the environment we create.
Because if this environment is only
built one way,
it excludes everybody else who doesn't
fit the mold.
And guess what? We all process
information so differently.
And so, it's super important to be
mindful of
how might we really create that
environment for everyone.
It's all about making those small
changes that can create massive impact.
But here's the thing I've noticed,
not just in myself, in all of us.
We forget.
I mean, hey, you just saw me forget an
entire grocery list. We forget. And it's
not malicious, it's not intentional, but
we just forget that not everyone moves
through the world the same way we do.
And what might feel effortless to
someone could be an invisible barrier
for someone else.
And that's why inclusion has to be
intentional.
It's not a training, it's not a
checkbox, it's not a one and done.
It's a lens.
It's a lens that you pick up every
single time
you walk into a room, have a
conversation,
build something, go to work, do
anything.
It's a lens.
You have to be intentional
and it has to be intrinsic.
Because what happens when we forget?
What happens when we don't pick up that
lens?
Someone feels it.
They feel the absence. They feel the
oversight.
They feel that moment that someone built
something and just
didn't think about them.
I know what that feels like.
I know some of you know what that feels
like.
But I also know
the feeling
when someone does include you.
I'd love to share a story that truly
changed my perspective of what
intentionality can do.
So, a few years ago, I was a UX
researcher at Zoo Atlanta
and our goal was to build an inclusive
experience at the zoo for everyone, but
with a focus on people with vision
disabilities.
Let me let you in on a little secret. I
thought I understood who I was designing
for.
I did not.
You know, vision disabilities isn't just
a one thing. You know how we talked
about making assumptions that it's all
about permanent disabilities. It's not.
It's a spectrum.
So, you could have 10 people standing in
front of the exact same elephant exhibit
and experiencing something completely
different.
You know, one might see the elephant in
shifted, muted colors.
One might only see half the elephant.
And someone else might not see anything
at all.
And our goal was to build an experience
that truly
honored every single one of them.
So, what did we do?
We went out there into the community and
we asked questions.
We truly wanted to understand
what would it even mean
to design this experience for the
community.
And we have a saying in the disability
community,
"Nothing about us without us."
And that is something we absolutely
followed in this project. And magic
happened.
That decision, that intentionality
changed everything about what we built.
And at the end of the project, I had a
participant walk up to me and say
something that has just
stayed with me ever since.
"Thank you for making us feel seen,
for making us feel included,
and that our experience at the zoo
matters just as anyone else's."
That's what intentionality does.
It doesn't just build better products.
It It fix broken experiences. It tells
someone you belong here. We thought
about you.
You matter.
And that's the imprint I want to leave
in this world.
But that's also the imprint I want all
of us to leave as well.
So,
let me bring this in full circle. Do you
remember the way I started?
Hi everyone. My name's Nandita Gupta and
I'm a petite Indian woman with long
black hair.
I didn't start that way because that was
a fun icebreaker.
I started that way because I didn't want
to assume that
anyone watching me can perceive exactly
what I look like.
That small action was
my way of ensuring that nobody felt like
an afterthought.
You have the same power.
Each and every single one of you
watching this right now,
you have the same power
to make someone feel heard, to make
someone feel seen, to make someone feel
included.
Starting with your very next action.
Maybe it's including captions on the
next video that you post.
Not just for the parent who's watching
while their baby sleeps, but also for
the person watching on the noisy train.
Maybe it's including 5-minute breaks
between meetings.
Just to give everyone's brains a moment
to
>> [sighs]
>> breathe and reset.
These small actions matter more than you
know.
There's nothing wrong with you. You are
perfect the way you are.
It's the world that needs to change.
It's the environment that needs to
change.
And maybe someone in this room needs to
hear that today as well.
Because inclusion is a choice.
It's a choice that we make over and over
again every single day.
And it leaves behind something that
outlasts all of us.
It leaves behind this feeling that
someone has
whether it's for the first time or the
hundredth time
that someone thought about them
and that they matter.
And that's the imprint I want all of us
to leave.
Thank you.