[English]
Hello.
My name is Emma, and today we are going
to talk about English in the workplace.
Specifically, today we are
going to talk about social English.
So we will talk about how to talk to your
co-workers, how to make it easy, what might
be difficult when it comes
to talking to co-workers,
and how to have more
of a social life at work.
So let's get started.
I first wanted to talk
about a problem many
English language learners
have when they work
in an English...
When they work in an
English environment.
One common issue is they
have difficulty understanding
what their English-speaking
co-workers are
saying.
English speakers are not
the best communicators.
They use a lot of slang,
a lot of expressions,
a lot of idioms, so it
can be very difficult
to understand what your
co-workers are saying.
So the first thing I want
to teach you about is
I want you to become
aware of what is easiest
and what is most
difficult in the workplace,
because you can use
this to your advantage.
What do you think is easier?
Listening to one co-worker talk to you in
a quiet environment like their office, or
talking to multiple
co-workers, so two, three,
four, or five co-workers
in a noisy environment
like a lunchroom?
You would probably say that this is
the easier thing to do, and you're correct.
So, the reason this
is important is if you're
trying to meet people
in an English workplace
environment, it's good
to take opportunities
to meet co-workers
one-on-one, so just you
and the co-worker,
and talk then.
Of course you can talk
in these situations, too,
but you're going to
have a lot more difficulty.
So, the best time to
connect with people is
one-on-one, especially
if English isn't your
first language.
The reason is in these situations where you
have multiple co-workers, they'll probably
be talking very fast, making lots of jokes
that you might not understand, and using a
lot of slang or expressions
you might not know.
So, if you want to meet people, this
can sometimes be the easier way to do it.
So, my first tip, meet and
talk to your co-workers.
Try to do it at least some of the time
one-on-one in a quiet environment.
You'll understand them more.
The next problem a
lot of people have when
they're learning a
language and they're working
in an English environment is trying to make
friends, or trying to meet your co-workers
and get to know them.
It can be difficult to get
to know your co-workers.
So, here are my tips for this.
First of all, remember,
it takes time.
Okay?
When you start at a
company, it will take
time for people to get
to know you, and that's
normal.
Some people you work
with might be shy or reserved.
That's normal, too.
You can still smile
and say hi to them.
This has come up at my
workplace where sometimes
you'll see some people
who are very shy, they
don't talk a lot, but they love
it when people say hi to them.
So, there's no problem
with being friendly.
Be friendly, especially
if it's natural for you.
You know, you can say
hi to your co-workers.
Even if they don't seem like they say hi to
you, it's a good thing to say hi to them.
Go to work events.
Workplaces often have
these things called potlucks.
A potluck is where everybody
brings food for the group.
So, if there's a potluck,
it's a great opportunity
to get to know other
people, you can bring
food from your culture, so potlucks
are a great idea to attend at work.
BBQs, so sometimes there
might be a work barbecue,
sometimes for different
holidays, like Christmas
you might have something
called Secret Santa,
which is a game people
play where they buy
a gift for somebody.
So, my main point is
if your workplace has
something social
happening, it's a great idea
to participate and to
learn more about the
culture, along with
learning more about people.
At a lot of these types of events, that's
where you actually get to know people, so
if you're invited to
one, definitely go.
This leads to my next point.
I once read a research
study that I loved.
The research study said
that the more somebody
sees your face, the
more they like you, even
if you don't do anything,
even if you don't talk to them.
So, imagine you see
the same person at a cafe
every day and you
don't ever talk to them.
Over time, you will like them more
just because you are used to their face.
So, we like familiar, we like
seeing the same things all the time.
So, the way you can use this at
work is make sure people see you.
The more they see
you, the more in general
they'll like you, even
if you're not talking.
Okay?
So, even if you're shy, if people
see you, they'll like you more.
So, try to be seen in,
you know, workplace
environments like the
cafeteria or, you know,
where people hang
out in the workplace.
Try to be there so people
can see you over time.
Another thing you can
do is show who you are.
We communicate with
more than just language.
So, for example, if you're allowed,
you can decorate your desk.
Maybe put pictures,
if you have pictures of
your pets or your
family or if you like things
like Star Wars or
friends or different shows,
you can always put
some sort of decoration
because that can show
people what you like,
and it's a good way
for people to get to know
you better.
I remember we had somebody at my work start
recently, and I really liked what she did.
She had all these toy
minions on her desk.
She has children, and her children wanted
her to put these little toys on her desk.
And so when I saw those toys,
I said, "Oh, this is really cool.
You know, do you like minions?"
And then she said, "No."
You know, it's her kids, but it opened up
a conversation, and that's what you want.
You want to give people opportunities
to have conversations with you.
So, by having different objects, you know,
maybe you have a backpack with a band you
like or, you know, just whatever you can
do to show who you are, it's a good idea.
It can increase the amount
of conversations you have.
Another thing you can do is if you're
allowed, bring food to the workplace.
When people bring cookies to the workplace,
you know, it's very much appreciated, and
we have positive thoughts
about those people.
You know, "Oh, it's so nice.
Jacob brought cookies today."
Or, you know, "Katherine
brought some candy for everybody."
So, when people bring food, it's a really
nice thing to do, so that's another way for
people to get to know you.
Okay, tip number
four, small talk.
So, small talk is the conversation we
make with people we don't know very well.
It's the conversation we make that
is not really on important subjects.
It might be on things
like the weather.
When you ask somebody, "Oh, you
know, the weather today, it's terrible."
And then they might say
something about the weather.
Or it might be about sports or
something recently in the news.
So, small talk is the type of conversation
you often have with strangers or people you
don't know well.
We use a lot of small talk at work, so it's
good to take some time to learn some small
talk.
For example, learning
expressions about the weather.
You know, when I see
somebody when I come to
work, I might say
something about the weather,
like, "Oh, it's a
beautiful day out today."
And then they might
say something about it.
Or, "Oh, it's raining today.
I hate the rain."
So, making conversation
about weather is very common.
If it's a Monday, you can
ask, "How was your weekend?"
If it's a Friday, you can ask,
"What are you doing this weekend?"
And then if it's a different day, you can
just say, "How's your day going so far?"
So, it's a good way to just
start conversations with people.
So, again, mastering small talk can be very
important, and we have many videos on this
at www.engvid.com.
One thing that can be really difficult for
people working in an English workplace is
it can be difficult when it comes to
understanding cultural differences.
Even between England
and Canada, or Canada
and the US, there can
be cultural differences.
So, when you're working
in an English-speaking
environment, it can
be challenging to know
how to act and, you know, what
are these cultural differences.
So, it's also important to note that
there might be generational differences.
So, you might notice
that the younger people
at a company act a
certain way, and the older
people at a company
act a different way.
So, that's something
else to pay attention to.
So, I'll give you an example.
Voices.
Some people from some
backgrounds might speak
louder in a work
environment than we do, you
know, in Canada.
Some people from different cultures might
speak very quietly in a work environment,
more quiet or quieter
than what we do in Canada.
So, it's important to start to notice
these differences so you can fit in better.
It's the same with
space, you know.
In some cultures you
might stand closer together,
it might be normal to
touch somebody, to pat
them on the back, there
might be more physical
contact, more hugs,
more kisses on the side
of the cheek.
In other cultures, hugs might be a complete
no-no, it might be something you don't do.
So, thinking about
these things can be very
important, and it can be
very different depending
on which company
you work at as well.
So, each company has
its own culture, so it's
important to pay
attention to what is normal
at your company.
Formal versus informal.
Some places you might
need to be very formal,
you might need to wear
very dressy clothing,
you might have to be
careful with the way you
speak, you might have
to address people in
very formal ways.
In other places it
might be more informal,
there might be more
slang, people might use,
you know, first names, they might
be very informal in their emails.
So, it's important when
you go to a new place
and you're working
for an English-speaking
company to pay
attention to this because it
might be different from
your country or your
cultural background.
It's the same with jokes.
You know, there might
be cultural differences
in jokes, so be very
careful when it comes
to jokes because in
some places things might
be funny, but in other
places they might be
considered offensive.
So, now let's look at
some other things you need
to be careful about when
in an English-speaking
workplace.
So, the next thing I
wanted to talk about is
cultural differences
when it comes to certain
topics.
So, what do I mean by this?
Well, unfortunately, there are many topics
that might be discussed in a workplace that
can cause people
to get offended.
So, you have to be very,
very careful nowadays
with how you talk
about different things.
Regardless of what your
opinion is on something,
you need to be careful
with how you talk about
it.
There are a lot of
sensitive topics, and you
might not know a topic
is sensitive because
maybe in your country
it's not a sensitive
topic, and then you come
to an English-speaking
workplace and suddenly people get offended
or angry about, you know, this topic.
So, I've written here many people
in North America are easily offended.
There are culture wars going on right now
where the right and the left are often in
a fight, and you can see these
fights happening in workplaces.
So, you have to be careful and
be very aware of what you say.
Regardless of if you
have right-wing views
or left-wing views,
it's good to be careful.
So, some of the topics that you need to be
careful talking about are race, religion,
disability, whether
or not having children
is a good idea, or if
somebody has children,
or if they don't have children,
why don't they have children?
That can be a sensitive topic.
A person's weight,
you know, if - talking
about weight in general
can be a very sensitive
topic.
Salary, how much people make.
Politics can be a
very sensitive topic.
Gender, so talking about
men, talking about women.
Sexual orientation, you know, talking
about whether people are straight or gay.
Mental health, so
talking about how people
are feeling, if they're
depressed, if they're
anxious.
Homelessness, addiction issues.
All of these - you might
think some of these
shouldn't be sensitive
topics, but I can tell
you right now I work
in multiple places, and
these topics are things
you have to be very
careful with how
you talk about them.
Sometimes you might just accidentally
use the wrong word, you know.
So, for example, nowadays
"crazy", some people
might not like this word,
they might get offended
by it.
Or even the word "homeless" might
be an offensive word for some people.
Not for everybody, but you might have
people who are offended by these words.
So, my key point is
regardless of what you
think or believe, if you
want to be successful
in your workplace, be
careful with the way you speak.
Learn what topics are
sensitive, and be careful
if you talk about these
topics, or don't talk
about them at all.
That can sometimes
be the safest thing to do.
On the same, you know, on the
same note, be careful with social media.
If your co-workers see
your social media accounts
and they see something
as being a problem,
this is something to
be careful about and
aware of, because,
again, we might talk about
these things in a
different way in certain
countries than other
countries, or even certain
workplaces might talk about these
things differently than another workplace.
So, always be very careful about
these culturally sensitive topics.
So, thank you so much
for watching today.
I really appreciate it.
You can check out
www.engvid.com to learn
more about some of what
we talked about today,
you can learn more about workplace English
in general, and you can take our quiz and
practice what you
learned from this video.
Don't forget to
subscribe to my channel.
I have a lot of content
on many different topics.
And again, thank
you for watching.
Until next time, take care.