[English]
What's your go-to strategy when
you're in a place where you
don't speak the language?
My strategy is kind of my strategy for life,
which is just smile.
There's a way to be a foreigner in a country
to ingratiate yourself.
What about 'What?'
Not chill. That's rude.
You're listening to the British Council English Podcast,
brought to you by the world's English experts.
Perfect...
Hello, everyone. Thank you so much for
watching our English for Life podcast.
Today, we're going to talk
about techniques and methods,
or different ways to say that
you don't really understand
something and you're asking
the person to repeat their sentence
and their question. I am here
today with Neeraj and Jo.
Thank you so much for joining us.
Yeah. Thank you for having us.
Alright. Well, let's get into it.
Today, we're going to talk about
your own personal experiences.
And the first
question is, okay,
so what's your go-to strategy when you're in a place
where you don't speak the language?
Well, my strategy is kind of my strategy for
life, especially if I have any problems,
which is just smile a lot and try
to be pleasant, try to be helpful.
I mean, it depends on the situation.
If you want to get something in
a restaurant, you can always point.
Yeah.
You know?
Okay.
If there's pictures, that's helpful.
using a translator, that's really helpful.
Okay, alright!
Or if you're trying to, like,
be nice to people and show that
you're a nice person, but you
can't speak their language,
I try to do things for people, so I'm like
looking for things that I can
help them lift or looking for,
you know, ways that I can...
Being really physical?
Yeah, but not in a slapstick way!
But, like, just ways that I can
be kind to people without words.
Yeah.
Okay, alright.
Yeah, I think you hit the nail on the head there Jo.
It depends on the situation.
There isn't like, I would say for me
personally, a single go-to strategy.
It really depends. So, if
I'm, let's say, you know,
in a longer conversation or I'm....
Yeah, I'm thinking about my
situation where I'm in Spain.
I mean, I do speak Spanish, but
there might be some concepts
or things that I don't get.
I just keep listening and maybe they
clarify with a bit more information.
I wouldn't interrupt and say, 'Sorry,
I don't understand' at that moment.
I'll let them speak a bit
more, see what I can catch.
But I remember a time when I went
to Japan and I was travelling
there and I don't speak any Japanese,
just except for a few words,
I'd got out the guidebook and I
did the same thing there. And
I was surprised by how much I
could understand from railway
announcements or being in a bar,
and I got some of the stuff just by being
patient and listening to a bit more.
Really interesting.
Even in Japanese?
Even in Japanese.
And I remember I had a meal
with an elderly couple sat next
to me in a bar and they
bought me a round of drinks.
And I don't know how we sat with
each other for over an hour
eating and drinking and I didn't speak Japanese.
Wow!
That is amazing.
So you basically don't need any
techniques to ask someone to repeat.
I don't know what it is. Maybe, yeah,
there's this I I exude an energy of,
like, you can just talk to me
in whatever language you want
and he'll kind of get it.
Oh, wow. Oh, lovely.
Lovely. Okay, okay, great.
So, can you share a time when you
were in a foreign country
and totally misunderstood something?
And what did you do to get out
of that situation? To go first?
Shall I go first?
Yeah.
Go for it, yeah.
Well, I've got a situation when I was in my twenties,
me and my friend, my first big
travelling backpacking adventure,
we decided to travel through Europe.
and one of our stops was in Poland
and we arrived on the train
very early in the morning. We
hadn't slept well because we
were sleeping on the train with
these big heavy backpacks and
we wanted to get to our hostel.
And, we had to get a tram from
the train station to the hostel.
And, so we saw a tram just
arriving at the station,
so we jumped onto it and and
then realized, Oh my God,
we haven't bought any tickets.
We couldn't find a ticket machine
on the tram or we couldn't
find... we couldn't remember,
we didn't see a ticket machine,
outside at the tram stop,
but we got on it anyway.
And we thought, Okay, well,
we'll deal with this when we get
to the station or we might be lucky
and not have to buy a ticket.
As luck would have it, a ticket
inspector got on at the very next stop.
Oh no.
and started asking everyone
for their tickets and we
started scratching our fingernails
and he stopped when he got
to us and started making a big scene.
Obviously, we don't speak Polish.
And he made us get off the tram
and asked us for money.
And when we showed him that we didn't
have money, we had traveller's cheques,
all of this without speaking any Polish,
he got frustrated and asked for our passports.
Okay.
And only then did he realize our stories
were true, that we were travelling.
We kept explaining to him in English
that we were just travelling,
we'd come from the UK. After looking
at our passports, deliberating
for several minutes, 'I'll
let them go.' Okay. Alright.
Okay, alright
But, yeah, we basically had, we did our best in English.
In English.
And he didn't really understand,
but he kind of understood from
the context that we were travelling.
Alright. Did you try to use any
gestures or facial expressions
to communicate that?
Yes, yes, yes.
Everything we were explaining was
accompanied by gestures, things like
no money, no money. Ticket. I'm so
sorry kind of thing, you know?
Alright
Yes. Yeah, well we managed to get out of it.
Yay.
Well, yeah, lucky for you. What about you, Jo?
Well, yeah.
I think that happens often when travelling
with, like, directions and things,
especially for me because
I'm so bad at directions.
But I have another story, though.
I was in Egypt last year at one of the markets.
Yeah.
And I'm so bad,
like, I don't really understand how markets
work because when I see something,
I'm like, 'Oh my god! Look!' And
my husband is always like, no.
You're supposed to pretend you don't want it.
Exactly. Yeah, yeah.
Like, how much is this? Oh, it's ninety euros.
Is it really? And then, you know,
I was... tried to be cool and,
like, no, no, no, you know
I'll walk away. And then,
of course, they follow you.
Yeah.
And they're like, 'you're not leaving
the shop without buying something.'
'You love that thing. I don't
know why you're leaving.'
And so I was offered a little gift.
Yeah.
And I didn't realize you're
not supposed to take the gift.
No.
You're shaking your head at me.
No
'Oh my god, thank you so much.'
But, you know, it's through ...
I'm speaking English, like,
your strategy too. And I don't know
what they understand, but still,
like, just try to communicate
in some way. Okay. Alright.
Okay, alright.
And I took the gift and then I
tried to leave and then he's like,
what do you think you're doing leaving?
But he, you know, I didn't understand him,
but he put his body in the way of the exit.
So I was like, oh, okay. Clearly, I'm
not going until I buy something.
Okay. And Okay.
But, you know, luckily, I wasn't
a woman on my own because I
was there with my husband. So we were
able to leave without buying something.
And I don't really like that sort of
sales tactic, so I didn't buy it.
A hard sell.
Yeah. I bought something somewhere else.
But so you were speaking in English
when you went to Egypt.
Yeah.
And you were using facial expressions and...
Yeah, a combination of facial expressions,
body language, anguished look on my face.
Okay. Now, let's just think about our viewers
who are watching or listening to this podcast.
And let's say that English
is their second language.
So... and let's say that someone
right now or they're talking to
someone and they don't really understand
what that person is saying to them.
And they can't use English to
or perfectly to, you know,
to ask that question or to say, can
you please repeat that question?
So what are some expressions or what
are some, sentences that they can use?
In English?
In English, yeah.
Yeah, I mean, asking the person
to speak a bit more slowly.
This is a technique that I
used a lot when I was learning
Spanish and when I was
recently arrived.
And I got into the habit
because at first,
I felt really embarrassed about
asking people to speak slowly.
I think, why should they
speak slowly for me?
But then I just got into the habit of
asking, 'would you mind saying that... ?'
And I'd always preface it with, 'I'm sorry,
I don't speak very good Spanish,
could you please speak slower?'
And then they kind of took pity
on me and said, okay, well,
at least he said that in
Spanish, so he's trying.
And I think that's a key to... this is
something I said to our colleagues earlier?
I was saying, there's a way to
be a foreigner in a country,
to ingratiate yourself with local people.
So, if you say that, you know,
you apologise for not being able to
speak their language perfectly,
you get a better result.
Absolutely.
I forgot the question!
It's okay. It's, so expressions or...
Oh, yeah.
Well, I learned as well because
I have also lived in different
countries where I'm
learning the language.
And one of my top tips is not
just to ask them to repeat,
but to say from where. Because
if you don't say from where,
people tend to repeat everything
and it's so nice of them,
but it's sometimes like a waste of time.
So if I say I didn't understand the part after...
Or, what did you say about X, so that
they can repeat just the relevant part,
the part that you didn't understand.
And then it eases communication.
It's not so, you know, stilted.
It's not so hard on the person
who's trying to speak to you
or on you who's trying to speak
in a different language.
And it also shows them that you
are you're actively listening
and you want to understand and
you're making the effort and
you just did not understand
or didn't get that last part.
Wonderful. Okay, next question.
Ever mispronounced something
in another language
and it led to a funny situation?
Now I'm gonna start off with my example.
I was in Spain and I instead of saying,
buenas noches, I said buenas nachos.
You live in Spain, right?
Can you imagine that that is not...
Did you get offered a nice cold
glass of beer afterwards?
No, I just... I was just laughed at,
but that was okay.
And what about you guys?
I guess nachos is just a word
that's in your head.
Yeah.
So just...
Noches and nachos.
They sound so similar, don't they?
Yeah. My story is kind of
similar to that because I was in
Italy where I live now, and I wanted
to order pancakes with maple syrup.
And the word for syrup in Italian is sciroppo.
But I'd never said that word before.
I only read it on menus. And so instead,
a word that I was familiar with
came out, which was sciopero,
which Italian speakers, if you're listening,
will be laughing right now
because sciopero means strike,
like to go on a protest and not work.
Okay.
So I asked for the waiter,
the worker at the restaurant,
if I could have my pancakes with no work.
Basically, telling him to go on
strike. Like, pancakes con sciopero.
And he went ... okay ...
And it's like, sciopero, sciroppo..
And he left the restaurant.
Yeah, he left the restaurant
I did not get my pancakes.
No, no. He I think they're similar
enough that he understood.
He was like, 'Okay. this is
a foreigner. I'm... okay.'
'I'm not going to make her feel bad, so I'm gonna ... help her.'
Okay.
Funny, your story was about
work because my experience
of messing up a word or
mangling language was again,
it was Spanish. And so it
was quite early on and I was
translating a lot of English
directly into Spanish.
I think it's what
a lot of people do.
It's very natural when you're learning
a language to translate word for word.
And so, where I was
living, the building,
the lift had broken and I was
waiting around at the bottom of
the lift and the neighbour passed
me and he said, 'What's up?'
And I said, because in English, when
we say something's not working,
we use the word work, whereas in
Spanish, they don't use the word work.
They use function. Something doesn't function.
And so I literally translated,
this doesn't work.
And he said, yes, because
it's a Sunday today.
Making a joke, you know. And,
I just didn't get it at the time.
I thought, why is he making jokes with
me about this? The lift doesn't work.
We're gonna have to climb up six floors.
Then later it dawned on me, hey,
some languages just use completely different words.
Okay.
Well, we're going to, we're going to
do, like, a mini game right now.
Okay? So I'm gonna ask you a couple
of questions or say a couple
of expressions, actually. And you
need to decide if it's a rude
way to ask someone to say something
again or if it's chill and acceptable.
Okay? So, for example,
let's start with and this is you can
play with this and you can comment.
Alright, so what about could you say
that again, please? Very polite.
Very polite.
Polite.
Accecptable in practically every situation.
Yeah, very polite.
Yeah.
What about, 'Huh?'
Huh?
Not chill.
Yeah. You definitely don't want to say that
to people who you don't
know. It's a bit rude.
It could be, it could even be a bit aggressive.
Yeah.
Okay. What about say that again.
I think it depends, again, on how
well you know a person maybe.
Yeah.
I probably wouldn't say that to many people.
But then why?
Because the words say that again.
You're asking them to repeat.
Yeah. It's too direct
and it's like a command.
Right? And in English we generally
don't tend to use commands
especially with people
we don't know.
We tend to use indirect questions
or just like, you know,
could you say that again please?
Okay.
Okay.
What about pardon?
That's something you hear all the time,
especially in British English. Pardon.
A little bit old fashioned.
I don't use it myself, but...
Oh, really?
I was gonna say I don't use it, but
I thought that's because I'm Irish.
Yeah. I think it's old fashioned.
I think it's not as common as it once used to be.
Yeah.
It's true.
I certainly don't use it.
When I want somebody to repeat, I'd say sorry.
Sorry.
Quite a standard thing.
But, it's acceptable and it's very polite, yeah.
Okay. Okay.
We have two more.
What about 'what?'
Not chill. That's rude.
Yeah.
I'm always teaching my students
about not saying what because
they translate directly for Spanish
where the word is acceptable
to get somebody to repeat.
¿Cómo? And they think it's what?
And I have to keep telling them,
you'd only say that if you're
very close to the person,
you know them very well, a family member
or a close friend and you say, what?
What did you say?
Exactly, yeah.
But it's short for what did you say?
But with somebody you don't
know or maybe somebody who you
should give some respect
to like a teacher or a boss,
you wouldn't use the word what.
Isn't this really interesting though
because we know these rules.
These you can't find these
rules in a certain book.
Maybe you can find them online.
Of course you can find them online.
But it's the fact that we know that
it's impolite to say what or huh?.
Cultural information.
Cultural, exactly.
These rules, unwritten rules
of cultural communication.
Yeah. Because if you're learning a language
and use say that again, then, you know,
you should be able to say it and
have the person repeat themselves,
but it's not really polite.
So why do people get it into their minds
that it's acceptable to say what?
Because we often hear learners
saying 'what' inappropriately, right?
I don't know in your experience.
Also, yeah, it's the same with Italian.
They say cosa? But it's just like what as well.
So they would automatically say what.
Do you think they're translating
or maybe they've seen it or
heard it in some other place in English
and they're using that experience?
I think they're using something that's
more similar to their first language.
But also I think, I don't know.
I may be wrong, but I feel
like you see it in films.
Maybe it's a more American thing.
Maybe social media as well.
They're seeing the usage of
what on TikTok and media where
the kind of style of talking is very personal.
Yeah.
One more. Sorry, I missed that.
Can you repeat it?
Very good!
Love it.
Yeah.
Nice. It's very... it's elegant.
Yeah, use that one.
Okay, do you have any other
expressions that our viewers,
our listeners can use?
So we did can you say that again, please?
Yeah.
Sorry, I missed it.
Anything else?
Oh, what about excuse me, could you
repeat that? Do you like that one?
You could say that, but I don't know
how often I would actually say that.
Could you repeat that,
the whole phrase I'd say?
So, it's not really natural or very natural to say?
It's quite formal.
It's formal.
Yeah.
Would you mind saying that again?
Again, it's a bit more formal,
but, I have used it in the past.
Would you mind saying that again?
Maybe over the telephone.
Maybe what was that last bit again?
That is really nice.
Yes, exactly.
And there's also another technique that
we were talking about, Neeraj, off camera.
Ah yeah, yeah. Where you recap
what you've understood.
Yeah, yeah, yeah.
Okay, so...
you interject at the correct moment.
if somebody's telling you a long
story and you want to check
that you've understood before
they go on a bit more.
And so you just say, so if I
understood correctly and then
you tell them the main details,
a bit of summary of what they've
said just to get confirmation
from them that you've
understood the key details.
I use that a lot when I'm following
a long story in Spanish.
And it's also a great way to show that
you're listening actively again.
Yeah. Participating in the conversation.
Alright. Well, thank you guys so much.
Thank you, Neeraj.
Thank you, Jo for being a part of today's podcast.
Thank you.
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