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[Music] 00:00
I is she 00:08
breathing every minute of every day the 00:13
ambulance service answers our cries for 00:16
help very sick keep pushing keep pushing 00:18
she as our NHS faced a National 00:23
Emergency like no other I've got to 00:26
[Music] 00:30
in a year when over 11 million people 00:31
dialed 999 for an ambulance 1.4 million 00:34
calls were to the Northwest Ambulance 00:38
Service I think this lockd Down's been 00:40
the worst we're watching people die in 00:43
front of us and there's nothing we can 00:45
do about 00:46
it God knows where any of these patients 00:47
that are coming in now are going to 00:49
go as the people of Mery side 00:51
experienced the worst of times there's 00:54
no way I can leave you at home like this 00:56
decision of life and death brought out 00:59
the best of 01:01
us I want to thank everyone before the 01:03
other 01:06
that proud to be a SC 01:07
there there 23 confirmed Co one 01:23
shielding suspected Co is 53 and with 20 01:26
28 I lat is a total of 114 since 01:29
Wednesday our key task now our key ask 01:34
is to try and get through February which 01:37
will undoubtedly be an extremely 01:40
demanding month 3 2 1 Sanjay is a 01:42
private in the Army and one of 120 01:47
military personnel receiving training in 01:50
basic life support kit handling and 01:53
driving ambulances it really is 01:55
infectious and really really importantly 01:58
when you arrive wherever you're arriving 02:01
there's a patient at the end of it who's 02:03
remarkably frightened and 02:04
worried that didn't hurt did it no good 02:08
man I've had moments where I'm not quite 02:12
sure you know what we're going to do to 02:14
keep serving the public but then I come 02:17
and have moments like this where I think 02:19
we're going to do this p p p p pull p p 02:22
after 3 days of intensive training 02:25
Sanjay and his fellow recruits will join 02:27
paramedics fighting the virus on the 02:30
front line they'll be really proud to 02:32
work alongside you and they'll be a 02:35
little bit nervous as well this is not 02:37
their day 02:38
job ambulance servic is the patient 02:49
breathing yeah yeah my son suddenly 02:51
getting 02:54
fit they're having a fit are they fit 02:55
fit fit PR PR are you 02:58
okay he is biing my hand don't put 03:02
anything into his mouth all right he's 03:05
going to bite his tongue that's why I'm 03:07
scared Alpha 641 good evening you've 03:11
just been diverted to a cat one in waver 03:14
tree you're right on top of this 03:16
job Alpha 641 Jack and deak are just 2 03:18
minutes away from this category one 03:23
call so is nine 03:27
yeah bit young is it yeah it still could 03:30
be febal or something like 03:35
that hello 03:43
mate my name is De I'm here to help you 03:45
can you open your eyes for me 03:49
mate what was he doing before he started 03:57
shaken it's sleeping okay did his eyes 03:59
roll at all here like 04:02
this like how long was he shaking for uh 04:05
1 minute about 1 minute okay he's not 04:10
normally like this I'm guessing this 04:12
is okay I think we're going to have to 04:16
go to hospital obviously because he's 04:18
had this episode he doesn't suffer with 04:20
epilepsy or anything we don't know 04:22
what's going on so it's going to be a 04:23
trip to Old the hay well done good boy 04:25
that's it 04:30
mate PRI now needs to be assessed by a 04:32
pediatric specialist at Alder Hospital 2 04:35
miles 04:38
away you walking off now haven't 04:41
you C A little smile give me high five 04:44
good lad good lad 04:49
[Music] 05:00
you remember this happening at all mate 05:02
no you feel like 05:04
confused 05:07
yeah what's up mate normally somebody 05:10
a there you 05:17
go come on that's it get it out mate 05:21
don't be come on look at that I caught 05:24
it in time didn't I yeah I read it 05:27
[Music] 05:32
okay mate swing your 05:35
legs hopefully the doctors will see them 05:46
and they'll get some sort of plant in 05:49
place for them so it doesn't happen 05:51
again fingers crossed eh yep but guess 05:53
what I caught the kid SI did you go that 05:56
g GRE color he he went that funny color 05:59
and he's about to blow I was thinking my 06:01
and I went bang soon as it I straight 06:04
onto the ball you got accommodation 06:07
coming your way hey game honestly some 06:08
people have 06:11
it Ambulance Service me daughter and son 06:19
they' both gotona virus okay um they've 06:22
gone really bad today 06:26
it's Friday night and call handlers are 06:29
dealing with a new emergency call every 06:32
20 06:35
seconds he's struggling to breathe his 06:37
chest is rling and he's got a 06:40
temperature across all control rooms 06:43
there are currently 73 members of Staff 06:46
who are absent from work due to covid 06:49
any difficulty breing are short 06:52
of agency workers have been recruited to 06:54
boost Staffing levels 06:57
ambulance service is a patient breathing 07:01
yeah I've been stabbed in a leg 07:03
mate still bleeding you I need a I'm not 07:07
sure I'm not medically trained to advise 07:11
you no what's your job what's your T I 07:14
arrange ambulances like called 07:18
yeah Imran received 2 weeks training 07:23
before becoming a call Handler during 07:26
the first wave of the 07:28
pandemic the pic go away let's hope it 07:32
does we could only will 07:36
you will 07:39
Noe I don't what do you think's going to 07:42
happen I think Extinction event do you 07:45
think yeah 07:49
do all right yeah I leave you you take 07:51
care of your 07:55
you're right 08:00
soia it's the most calest person who's 08:01
been 08:04
[Music] 08:05
stubbed Alpha 171 Kate and Danielle are 08:08
booking on for the night 08:12
shift got us a bar of chocolate oh we've 08:14
already started already started kind 08:17
have got us a bar got us half a bar of 08:20
chocolate yeah not quite a full bar 08:22
un service is the patient breathing I 08:29
Brea it's okay listen to me just keep 08:33
yourself calm okay please please please 08:35
unfortunately we are very very busy so 08:39
we are going to get here as quick as we 08:41
can on lights inside 08:42
okay well cutting your foot off is just 08:46
going to make here bleed 08:48
more 171 thank you I've just sent you 08:50
through a category 2 call please I just 08:53
approach with caution on this one he's 08:56
no threatening to cross his own foot off 08:59
threatening that he found in the house 09:02
it's going to be the emd's 09:04
F Kate and Danielle are immediately 09:08
dispatched to the call in progress they 09:11
are 7 minutes 09:13
away please please the ambulance is 09:15
coming to you as fast as it can on 09:18
lights and 09:20
[Music] 09:24
S like the look at this 09:27
[Music] 09:30
oh 09:39
dear what's your name sweetheart my name 09:40
is John John should we have a little 09:42
seat in there I can't go in there want 09:44
to get B 09:47
everywhere let's just sit on this toilet 09:50
because you're bleed quite a lot okay 09:52
please please look can I just take here 09:55
there you go I don't want to in blood 09:58
you need to sit down before you collapse 10:00
okay so forget about the blood come on 10:02
let's just sit you 10:04
down get a load of Cony sheets and we'll 10:06
just we'll try and lay them down I'm 10:08
sorry show I know but John see we've got 10:10
we're in a position here where you need 10:14
to sit down before you if I sit down go 10:15
dizy we're here to help you and you're 10:18
not doing as as we ask are 10:20
[Music] 10:23
you John how about we throw this blanket 10:25
on the floor and you can walk across 10:28
cross there we can take this with us and 10:29
throw it in the bin how would that help 10:31
thank you that's it come in here you 10:33
want me to put one of these on the 10:37
toilet I know what's going on I'm going 10:39
everywhere don't be worry there you go 10:41
sit there I if you scratched your foot 10:43
have you it was a no scratch 10:46
I last week and I've scratched it and 10:50
I've open the old right okay I can't 10:53
even bend look I'm shaking look 10:57
sweetheart it's all right we'll look 10:59
after you John don't you worry just keep 11:02
your arm nice and straight for me 11:03
sweetheart so dizzy John try and stay 11:05
nice and calm just keep your arms still 11:08
for 11:10
me let me explain I'm a panick I know I 11:11
know 98 sat heart rate is 62 all right 11:16
so BP is okay you're still a bit dizzy 11:23
and laded at the minute John me pounding 11:24
I think your heart's pounding more 11:27
because panicky aren't 11:28
you all I want to do is get to the 11:31
hospital see a doctor I need to see one 11:33
B come on John we look after 11:38
[Music] 11:40
you kick your feet forward for me out 11:42
Bend this leg back John and the other 11:46
leg thank you very much all right John 11:55
no more shouting okay 11:58
okay you feel a bit calmer now you're in 12:02
here 12:05
John okay John K talk to you now I'm 12:06
going to get in the 12:09
front St MOS St Moss St not she's too 12:10
[Music] 12:18
young driver oh okay you'll have to wait 12:19
me out to 10 when we go to the hospital 12:23
[Music] 12:36
[Applause] 12:41
Alpha 171 oh 171 thank you I'm just 12:45
after a quick update and on my job if 12:48
you've got time oh yeah Rie we' 12:50
certainly got time um wow what can I say 12:53
I think we're both feeling a little bit 12:55
frazzled um but he did Apologize eyes 12:57
and said he was a bit panicky so we let 12:59
him off in the end of 13:02
it good for you many thanks for all your 13:04
[Music] 13:11
help ambulance service is a patient 13:14
breathing uh not very well it's 13:17
inconsistent breathing I want to do a 13:20
quick breathing assessment on her okay I 13:22
want you to say the word now every 13:25
single time she takes a breath in 13:27
starting 13:30
immediately okay that's not effective 13:42
it's saying she's not breathing we need 13:44
to start chest 13:47
compressions pump the chest hard and 13:48
fast at least twice per second and 2 in 13:50
deep we're going to do this until help 13:53
can take over so start counting out loud 13:56
so I can time you at a rate of 1 2 3 4 1 13:59
2 3 4 One 2 3 three 4 yep one two three 14:05
4 One 2 three 14:13
4 One Two Three 14:16
4 one two three 14:20
four is that her 14:25
yes is she said she started breathing 14:30
yes I would have never imagined myself 14:36
here I worked for Thomas Cook for 13 14:39
years I was cabin crew I absolutely 14:42
loved her up until the last day I had 14:46
butterflies going to 14:50
work is that the crew in the room yeah 14:52
okay I'm going to leave you with them 14:56
take care now thank you you're welcome 14:57
by they went into 15:01
Administration and I burst into tears 15:04
and I remember walking straight into a 15:07
job center in my 15:08
uniform I knew it was 15:11
[Music] 15:14
over when I first walked into the 15:16
control 15:18
room I was made to feel so welcome I was 15:19
never made to feel like I'm an outsider 15:23
[Music] 15:26
ambulance is patient breathing yeah he's 15:37
on Space mate okay is he awake at the 15:39
[Music] 15:43
moment be cold night yep same here it 15:48
was cold day 15:53
today 641 15:57
6 one go 16:00
ahead yeah we've been Auto dispatched to 16:03
this cat one you know in a bed 16:05
over no mat don't know anything about 16:08
[Laughter] 16:12
[Music] 16:15
it I'll out you b stand 16:17
by yeah thanks I was just laughing my 16:20
head 16:23
off stand by one 16:25
just makes me laugh one thanks very much 16:30
at the back of the marks and Spen in 25 16:33
year old male not conscious ineffective 16:36
breathing he's taking 16:38
spice perfect thank you for that 16:41
[Music] 16:45
over I grew up there Africa I came here 16:47
when I was 11 we were strange getting 16:51
off the airplane to a 16:53
cold Britain where I've never seen seen 16:55
anything like this and then there's 16:59
people speaking a different 17:00
language it was frightening for a little 17:03
kid I didn't like it I wanted to go back 17:05
that 17:08
[Music] 17:08
day that's probably him on the floor 17:16
there hello 17:21
you want to sit in this chair sit down 17:29
in that chair for us 17:31
mate the ambulance mate go on sit down 17:32
walk I'll got 17:38
this come on 17:41
mate Step Up lean towards me 17:43
fella listen to me what's your 17:49
name what what 17:52
Clinton Jim we need you on the bed mate 17:56
come on stop stand up on the three one 17:58
two three up you 18:00
get there you are that's a 18:04
better you're cold 18:08
mate how long you been lying on the 18:10
floor this jacket's soaking as well mate 18:15
we'll get we'll take this off and we'll 18:18
get a blanket on you what have you 18:19
taken Jim concentrate mate have you 18:24
taken something 18:27
he not telling no Senator very limited 18:35
information in it no signs of any 18:37
heading anything no no no Bree and no 18:38
nothing wake up mate that's it Where'd 18:47
you live do you have a home 18:50
address I've got in Somalia they there 18:55
was war going on between 18:58
tribal my mom she made that decision now 19:02
is the time to move before it all kicks 19:04
off you know where we going Jim we're 19:09
going to the 19:11
hospital I'm going to need your details 19:13
they're going to need it as 19:15
well just so they can look after you 19:17
till you feel a bit 19:19
better snoring away are 19:22
we in my head I felt like am my friends 19:27
going to be there if I come back is this 19:31
going to get bad Jim but our Hospital 19:33
mate no no stay where you are what's 19:38
your sir name don't fall asleep yet 19:42
[Music] 19:52
641 641 go ahead yeah just information 20:01
on our last patient um obviously I think 20:05
he was homeless but it's just very sad 20:08
to see the situation he was in and end 20:12
up on the floor by himself in the middle 20:14
of town well de yeah I wouldn't like to 20:16
be out in town tonight even if it was 20:19
open I've just there had a look and it 20:21
says it feels like it's - 7 out so God 20:23
knows how cold he was 20:25
absolutely he's in a place of safety and 20:28
they were making him a CER just before 20:31
we 20:32
left my friends lost their life to the 20:35
war being gone 20:38
down I would love to brought them with 20:40
me here I felt like I'm the looking one 20:43
I got 20:46
out I could have been in that 20:47
War I could have lost my life 20:51
[Music] 20:54
ambulance services of patient breathing 21:03
I'm just try to gu now he said me videos 21:06
and pictures of his R and it looks 21:09
really 21:11
bad 3 hours into the shift 50 jobs are 21:12
waiting to be allocated a crew and 21:16
Valentine's Day is on the 21:19
horizon tell me exactly what's happened 21:21
so I just driven past and there's a man 21:24
lying on the floor we're worri 21:26
having a seizure quite 21:29
R just a group of about of them yeah 21:32
they're all SC in the 21:36
street do you think you should get yeah 21:40
I think you should get help okay 21:43
right right okay we'll get that help AR 21:47
okay yeah 21:50
thanks find 21:54
[Music] 21:55
some oh 21:57
from 60 old it's 22:00
okay monsters is all over can't you have 22:06
just go out and get pissed oh 22:08
definitely sounds like a plan to date 22:10
definitely it's a 22:13
date and the pops got an ambo 22:15
[Music] 22:18
home what would your last meal be I'd 22:21
like to see lasagna but your M makes you 22:24
too much I'd have to have just a few 22:26
different things couldn't just have one 22:28
thing you don't go for a salad 22:29
no it's a waste of energy moving your 22:33
[Music] 22:40
[Music] 22:46
mouth 641 thanks I've got a c three for 22:50
you when you're 22:53
ready go for it excellent this is an 85 22:54
year- old and I'll send you all details 22:58
now there's a couple of OBS there for 22:59
you as 23:01
well the patient's wife has advised the 23:02
caller that the patient was recently in 23:05
hospital temper is 23:07
37.2 and the nurses had trouble 23:10
catalyzing 23:12
[Music] 23:15
it good morning my dear what's your name 23:19
Mar hi 23:24
Marge you have to be where got to 23:26
okay so what's going on he's had a bit 23:29
of a pain he's been walking around over 23:31
in his crch he's been quite s and 23:33
there's been some bleeding District nurs 23:35
district nurses come I'm quite concerned 23:37
about this now okay how' you feeling 23:40
yourself 23:42
George do you feel laded at all or 23:44
anything like that 23:47
no you got lady looking after you too 23:48
much yeah good tell you 23:51
got we had a big wedding anniversary two 23:54
years ago 60 years 60 congratulations w 23:57
we haven't about being out and had to 24:01
drink because the co sorry we got to 24:02
take him away on Valentine's Day doesn't 24:05
get 24:07
the I don't think I think he's got a 24:08
genuine reason to forget yeah we look 24:10
after George and hopefully we get sent 24:12
home hopefully okay okay you leave down 24:15
put your Coes 24:18
on yourself up Tre and it is it is cold 24:19
out very cold tonight do you want a hand 24:23
George 24:26
pain good L's got it pain underneath the 24:29
child more blood as well and a bit more 24:37
blood as well I bet J yeah you okay 24:40
walking with us George Follow me 24:43
sir that's it you see us 24:50
out SI on there for me George 24:55
please 25:00
Perfect let's get this belt on 25:02
yet follow me this way George yeah this 25:14
way that's it 25:17
[Music] 25:27
ambulance services patient breathing uh 25:37
yes she's in labor she's in labor okay I 25:39
know you're tired and your fed up but at 25:43
least he's he's going to make an 25:46
appearance on his right day isn't he hey 25:47
you're going to come and see us for 25:51
Valentine's 25:52
Day I hopefully she gets a Valentine's 25:54
baby 25:56
if it's any like last Valentine's I got 25:59
a man who slipped on a toilet brush and 26:02
two people having sex in the shower and 26:05
they got like vacuum together oh 26:07
brilliant and they couldn't get out so 26:08
they found an 26:10
ambulance they should be fun I 26:11
know a little card off the kids like for 26:14
the mommy Valentine didn't even know 26:17
they existed like oh she made me them 26:19
made me te and nearly killed me because 26:22
me chicken was pink 26:24
inside I the the rap which I've been 26:26
saying I've been thinking about all day 26:30
and like that gave you the the gift of 26:31
diarrhea for Valentine's Day oh well you 26:34
know then it's in your mind I thought 26:37
I'm going to wake up at 1:00 vomiting 26:39
nonstop here the thought was there 26:41
wasn't 26:43
he just didn't really want food 26:45
poisoning for 26:47
[Music] 26:48
where 64 26:56
641 I've got a job for you when you're 26:59
ready it is to take our lovely man 27:01
George back home to his wife if you 27:04
don't 27:05
mind oh that's brilliant his wife was 27:08
concerned she wanted them back so 27:11
hopefully we'll give it a nice 27:14
Valentine's present hold 27:15
there or he just said oh we'll go and 27:18
give it the Valentine's gift back she is 27:20
going to be ma office isn't she 27:23
[Music] 27:26
come on 27:28
George as the patient is considered 27:29
vulnerable emergency transport is 27:32
arranged to take him home you excited to 27:34
be going 27:36
[Music] 27:37
home grab all of this yellow bar here 27:39
yellow bar here George that's it how' 27:42
you feel now feel better yeah good 27:45
results then and your wife's away you're 27:50
coming home she's waiting for us okay 27:53
yeah 27:56
[Music] 27:58
what about margerie are you looking 28:01
forward to seeing your wife 28:02
yeah I worked in a place here yeah and 28:05
she worked in the same 28:09
street oh well she was in office there 28:11
okay and I was in in a wagon yeah and I 28:15
was taking stuff to the Ducks to the 28:17
ships okay and is that how you met yeah 28:20
and here we are 60 years afterwards 28:23
wow amazing 28:26
I think we 28:31
[Music] 28:32
here that's okay George grab hold of me 28:35
again [ __ ] black don't want you to 28:38
fall that's it the light is 28:41
on good morning Marie look what I've got 28:46
for you do you want them backs 28:49
you only want the dishes 28:58
[Music] 28:59
do it been good you've been 29:02
excellent Dred you up prop yeah he said 29:06
to me how did I meet you I said you w 29:10
past the place I used to work here I 29:13
used to Wi was in better condition oh 29:15
yeah oh is that hell she got here George 29:17
should do that again what was it the 29:21
little wiggle look at 29:22
that yeah not half 29:25
60 years look at it though amazing 29:32
honestly our way through like you know 29:34
ups and downs but you're 29:36
still you're still both smiling it's 29:38
absolutely marvelous honestly just keep 29:41
going have a good night thank you very 29:43
have a good sleep there's your 29:46
Valentine's gift George is back with you 29:47
we took him away and we brought 29:50
him much it's all part in the service 29:55
take take care George and you take care 29:57
miie have a good night 30:00
[Music] 30:03
darling 62 years on still together 30:12
laughing it gives hope to everyone that 30:16
you can carry on for 62 years and still 30:20
be salty in love 30:22
[Music] 30:27
morning morning how are you very 30:44
well how would you feel coming to help 30:47
us when you an army Cadet I'd be very 30:50
privileged would you would you be 30:52
nervous though probably still be nervous 30:54
but like you've had the good training 30:56
yeah good training before I started I 30:58
didn't know what NHS stood for what does 31:01
it stand for 31:03
I National Health 31:06
Service I to write it 31:10
down new recruit Sanjay serves with the 31:14
Army's Royal logistic Corp and is today 31:18
teaming up with 31:21
[Music] 31:22
dom how long have you been in the Army 31:24
for sanj um just touching yeah five 31:26
years okay yeah I bought up in the 31:29
military family so yeah my dad was in 31:31
the gers okay yeah and uh my granddad 31:33
was in the gas right so basically um she 31:36
got a lot to live up too then yeah 31:39
and Alpha 31:43
634 634 thank you good morning to you 31:45
both yeah we've got a special guest on 31:48
with us today sanj oh brilliant well 31:49
welcome to him hope you give him a nice 31:52
day and I'll certainly do my best this 31:54
side thanks a lot much appreciated 31:56
[Music] 32:00
Ambulance Service tell me exactly what's 32:06
happened morning one of legs pour with 32:08
blood and the both of the legs and feet 32:10
and like a 32:13
really 634 thank you straight away for 32:16
you please it's a7y old female it's come 32:18
via the care who is on scene patient is 32:22
bleeding from the legs ready to go yeah 32:25
I'm good to go mate let's see what the 32:29
Day 32:31
brings lower priority jobs account for 32:32
19% of emergency 32:36
calls the Army's presence will help free 32:39
up other paramedics to attend higher 32:42
priority 32:44
cases 32:46
hello ambulance my name is Dominic and 32:48
this is Sanjay Sanjay is actually from 32:51
the Army he's not from the ambulance 32:54
service so we've got soldiers in with us 32:56
helping us oh come on how old are you 32:59
I'm I'm I'm 33:03
32 now go on and how old are you I'm 33:05
26 33:11
it's he's only a baby isn't 33:14
he what's it like the and the ambulance 33:18
I get to see beautiful people like you 33:21
you know yeah 33:23
what's been happening today what what in 33:28
this morning and her legs have changed 33:32
color like drastically the bleeding and 33:33
she just sat in bed and was like where's 33:35
the blood come from but if you move this 33:36
it's like it's still Underneath more 33:38
okay and we just wor is because of the 33:40
color watch your stuff wa my love ERS 33:42
ulcers do you mind if I check your blood 33:46
sugars is that all right what you 33:48
want no you can't remember I'm the older 33:52
one I know that's why I just thought 33:54
as soon as said that I went oh not him 33:58
he's the old 34:01
one there a little wife on you 34:05
so okay I'm the young one yeah this 34:10
thing is going to be near your head 34:14
forhead I'm just going to take a 34:15
temperature okay yeah okay just to bear 34:16
with 34:19
me 34.9 okay yeah which which isn't 34:20
that's not 34:24
right take your temperature again okay 34:25
yes the younger 34:27
again just a b with 34:29
me yeah 36.1 that's great thanks mate 34:35
much 34:39
appreciate all your abs are normal for 34:41
you okay so what I'll do now is I'll 34:43
just get on the phone to the to the 34:46
nurses and see see what uh see what they 34:47
can 34:50
do all right lovely 34:51
she was a nice lady wasn't she yeah she 35:03
was quite funny yeah she certainly liked 35:05
you yeah 25 Young she' have done 35:08
anything for you she'd have gone to 35:11
hospital yeah that was good right one 35:12
down however many more to go go 35:16
[Music] 35:27
it's been run over twice the front 35:29
wheels have gone over him and the back 35:31
wheels have gone over him so the whole 35:33
car's gone over front and back 35:35
wheels ambulance servic is the patient 35:38
breathing yes I just cut underneath me 35:40
penis what on the on your zip on the zip 35:43
or it was on a piece of screen 35:47
okay embarrassing to tell 35:52
you C is nether regions on his piece of 35:56
string but looks of it his neighbors 35:59
going to go what happens what happen 36:01
he's after to lie I go chest pain yeah 36:02
yo you're not going to say I've cut me 36:05
penis on a piece of string are 36:07
you ambing service is a patient 36:13
breathing he can't bend his right arm 36:15
right leg also started taking suddenly 36:18
he's vomiting now is he having a yeah 36:22
yeah 36:27
what have you got law 9y old come 36:29
through his canot been right arm and 36:31
vomiting and then patient's fitting he's 36:32
on 36:35
641 we here 36:37
last Jack and deak arrived to the 36:40
patient in Just 4 36:43
minutes hello love we meet again so has 36:45
he been okay since then no not iy oh 36:48
he's got focal epilepsy now okay he's 36:52
crying suddenly and he's telling he 36:55
can't bend his arm when we came before 36:57
he had a full seizure didn't he a full 37:00
Sonic clonic where his whole body was 37:01
shaking yeah now right side how do your 37:03
arms feel now good good all right we 37:06
we'll do a couple of checks on you hello 37:10
B can I stick this in your mate just to 37:12
get your temperature 361 361 I just need 37:15
one more little thing my friend little 37:20
bit of blood from your finger it's going 37:22
to be a sharp scratch okay like last 37:24
time you won't hear okay my friend sat 37:26
98 made pulse 37:30
102 all right fantastic we'll we'll 37:32
we'll take him up to the hospital for 37:35
you if that's all right yeah yeah 37:36
brilliant take your time nice and slow 37:38
mate gra hold of this 37:45
rail come on nice and slow one step at a 37:48
time you in your house 37:50
that's 37:58
[Music] 37:59
it take it easy grab all of me that's it 38:01
hope you 38:06
go all righte have a sit down here for 38:07
me 38:10
[Music] 38:12
mate it was hard trying to adjust to 38:20
life in Liverpool 38:24
I got 38:27
comfortable everyone was lovely and 38:29
warm I'm settled and I'm happy where I 38:32
am I'm proud to be a 38:36
scof but at the same time I know my 38:39
culture I know who I am I know where I'm 38:41
from I was born into Islam I take it 38:47
with me everywhere I go 38:50
[Music] 38:56
all all 39:01
[Music] 39:07
I'll tell you something 39:43
Sanjay I tried to get in the army when I 39:44
was uh 17 17 yeah but I failed the 39:47
hearing test heing test okay at the time 39:52
it was it was hard because that's all I 39:56
ever wanted to do yeah it was my dad 39:58
once I failed to get in the army yeah it 40:01
was him that he picked me up yeah dusted 40:03
me off mhm and he basically said listen 40:07
you know you've got to sort yourself out 40:11
and in the end it was it was him that 40:13
put me on this path mhm to working in 40:15
the ambulance 40:18
[Music] 40:18
service 634 thank you I've got another 40:24
lovely lady pan if you're ready for 40:27
details please yeah that that's 40:29
fantastic yeah we we're ready to 40:32
go oh brilliant thank you it's a 40:34
category 3 however it's come via 111 40:36
suitable for yourselves it's a 74 year 40:39
old female she's complaining of lower 40:42
back pain yeah we'll we'll go along and 40:44
uh see what's going on uh on uh the 40:47
lovely sanil no doubt H we were 40:50
over well I'll look forward to that say 40:54
many 40:57
thanks hi okay my name's Dominic this is 40:59
a this is sanj so what's been happening 41:03
today Olive I fell I had a bad pool in a 41:05
shower room yeah and on Sunday evening 41:10
mhm hurt me 41:14
back here the bottom in the back where 41:16
about let's have a look your lower back 41:21
lower back it's tender the say it's 41:24
quite tender your your Mobility is 41:27
definitely worse it's worse than it was 41:30
yeah but and now it's all together it's 41:33
yeah know 41:37
it's it's gone all together though I see 41:38
yeah all right would you say it's the 41:42
worst pain you've ever felt in your life 41:43
probably is it yeah so it's right up 41:46
there then isn't it yeah probably all 41:48
right yeah you know as we're talking now 41:51
I can sort of see that you're in pain so 41:54
so it must be a considerable amount of 41:57
pain that you're in yeah so and with 41:59
your reduction in 42:02
Mobility I just think it might be worth 42:03
us nipping down to the hospital just to 42:07
get a scan to get an x-ray yeah what you 42:09
think yeah if that if you think that's 42:13
the best Ready Steady 42:15
[Music] 42:20
lift just a second 42:23
[Music] 42:27
don't worry don't 42:30
[Music] 42:31
wor next time you have a fall don't 42:32
leave it so long before you call us out 42:35
no hey shouldn't have 42:38
done feel as though tomorrow it's going 42:40
to feel better in tomorrow will be a 42:43
better day 42:45
[Music] 42:47
yeah I got my first job in the NHS and 42:54
before I'd finished me training me T got 42:57
sick I found an 43:03
ambulance and that's the first time I've 43:05
ever found an ambulance and the last 43:07
time they took him into vachi hospital 43:11
and he 43:14
died what I went through when I when I 43:22
seen me dad on on the hospital bed and 43:25
they were performing 43:28
CPR I carry that with me all the time 43:30
especially when I'm in 43:33
work and I 43:37
wonder would he be proud of what I'm 43:39
doing now 43:42
[Music] 43:45
seeing a little green outfit did you 43:57
make that yeah so I took a shade I cut 43:59
all the little patches off it so we did 44:02
on so she's got like the NHS bad she's 44:04
got that she's got the ambulance on the 44:06
back she got little sirens on her bike 44:08
and then look where gave me a little 44:10
blank lard she got a little lard or does 44:12
she feel like you yeah so she always 44:14
says ambulance Mommy I want to be like 44:16
ambulance mommy God and when I go to 44:19
work Dave says what does mommy go to 44:21
work to do and she goes to save lives 44:23
and help the people 44:25
oh I know is someone still doing the 44:27
chest 44:30
compressions just let me know if he 44:31
starts to get worse okay you doing 44:33
really well so a patient spatting your 44:35
eye what about your left 44:38
ear okay tell me exactly what's 44:42
happened your hands come out of place 44:45
Imran is on the line to a patient who 44:48
frequently Rings 44:51
999 what's the address of the emergency 44:52
please I used to dread the the beep in 44:56
my ear to answer a call I used to 44:59
absolutely dread 45:03
it how about be spelling that I don't 45:05
know I really haven't got a clue I don't 45:08
know okay but you need to tell me where 45:10
you are well put someone on the phone no 45:11
listen to me I want you to calm down I'm 45:14
going to help you but let me just find 45:17
this address hold the line for me 45:19
okay you're always scared of saying the 45:21
wrong thing and that was going to result 45:25
in someone 45:28
dying no I won't no I won't who are you 45:34
speaking to anyway anyway I get 45:38
everyone sorry who are you speaking to 45:42
hello 45:48
hello you need to remain calm at all 45:51
times regardless of if someone is 45:54
screaming on the phone at you you have 45:56
to remember they're in pain or they 45:58
could see someone else in pain who they 46:01
love hi it's the ambulance service if 46:04
you can call us back on 999 if you 46:06
require an ambulance thank 46:10
you tell me exactly what's happened uh 46:16
you had Corona virus type symptoms all 46:20
we he's doing labored breathing from his 46:22
stomach area I just want to get him 46:25
checked out to get an ambulance crew to 46:27
Seas him it's a terrible terrible thing 46:29
this 46:31
Co 1 46:34
month mon thank you I've just passed you 46:36
a category one call it's for a 74 year 46:39
old male he is conscious but with 46:43
ineffective breathing he is waiting a 46:45
covid test result same sat currently 46:48
between 87 and 46:51
88 going to be positive with that's like 46:54
that isn't it sound 46:57
yeah Alpha 171 Kate and Dan yel are 7 47:01
minutes away from their 47:06
[Music] 47:08
patient what's been going on today uh 47:13
well last fortnite I haven't been able 47:17
to 47:20
Rel and uh with no energy okay and every 47:21
time I do something to read I just one 47:26
the 47:29
Dr no diagnosis of like COPD asthma 47:30
anything like that I'm just going to 47:34
have a little listen to your chest Canen 47:36
are you okay 47:38
yeah we okay to pop a little oxygen 47:41
masks on your face there my love is that 47:43
all 47:45
right go my 47:48
love are you one of those people that 47:51
always wears shorts even when it's 47:53
snowing outside yeah 47:54
so KY you know because your auction 48:01
levels are a little bit on the low side 48:04
and we'd recommend that we take you into 48:07
hospital I 48:09
know it's just that you you requiring a 48:11
little bit of oxygen at the moment to 48:14
help you 48:16
breathe come out no you will come out of 48:18
course you 48:21
will I I understand the f of going in 48:24
but at the moment you need the treatment 48:28
that only really can be done at hospital 48:30
thank 48:33
you you don't take everyone Hospital 48:36
doesn't need to go those days have 48:38
gone I know you're scared but you're 48:45
going in cuz if not you're going to be 48:47
on one of these for the rest of your 48:49
life cuz it'll get worse so treatment 48:50
now while it works 48:54
is that 48:59
okay yeah should we get you a nice 49:01
little backpack so you can take your 49:04
stuff with you little bump over the 49:06
step all right Ken we're going to pop 49:13
you on here all right sweet out make 49:16
sure you do with these two ladies ask 49:18
you oh yeah cuz there'll be trouble if 49:20
you 49:22
don't hey won't they 49:23
are these all your 49:34
fans hey popular aren't 49:35
you I am and modist as 49:39
[Music] 49:42
well Ken can I pop a seat belt on you is 49:44
that all right my love a seat belt so 49:47
you don't run away I know you're 49:49
reluctant to go in 49:51
[Music] 49:57
fingers crossed it'll be out in a couple 50:23
of days just hate Co hate Co needs to go 50:25
now does yeah it really does had enough 50:29
of 50:32
[Music] 50:32
it I think this lockd Down's been the 50:37
worst this one over the first one I 50:40
think the first one people were full of 50:42
Hope and now it's just it's everyone's 50:44
Fed Up everyone's fed off of it the Just 50:48
Tires 50:51
yeah I'm going to go to irland as soon 50:53
as it's lifted do it as soon as it's 50:56
safe I'm going to irland I want to see 50:58
me auntie me Uncle oh I would 50:59
M My my what a wonderful 51:07
[Music] 51:10
day yeah that's my wife I think she you 51:16
okay yeah what's your nameing my husband 51:21
you want him back home now you can have 51:24
him back in 6:00 okay bye talk to you 51:26
later then love you all right bye-bye 51:28
love 51:29
[Music] 51:38
you Dom and San have been on scene for 6 51:40
minutes treating a patient with 51:44
suspected 51:46
covid it's a nasty coffe you've got in 51:49
it yeah I woke up yesterday and I felt 51:52
so ill I didn't think I was going to get 51:54
a chance to 51:57
bre right okay if you don't mind I'll do 51:59
your OBS iner um and obviously just just 52:02
for sanj's own experience is right if he 52:05
has a chat with you while I do while I 52:08
do all your OBS and 52:10
that in the Marines wow G in as a dogler 52:13
you you must be proud then I am yeah I'm 52:19
glad they've not turned out like scals 52:22
on the street corner I didn't think was 52:23
L make to be honest cuz he so Authority 52:26
mhm so I'm really proud of him like he's 52:29
made he seems to grown up a lot yeah 52:31
that's what it does so many young Lads 52:34
so many young people from different area 52:37
come together and work together as a 52:39
team and that's where you build up your 52:41
team trust loyalty you know respect for 52:44
others you know courage and that's 52:47
totally change Chang changes 52:49
[Music] 52:51
you Lo 52:54
okay now obviously with um Co it is 52:59
primarily like a dry 53:03
nonproductive all right cough yeah so 53:05
with you're saying you're coughing lots 53:07
of green stuff off yes it will it will 53:08
Point as more towards like a chest 53:11
infection infection yeah just with your 53:14
OBS being as stable as they are um I 53:16
don't think we need to rush it off down 53:19
to hospital speak to one of your one of 53:20
your GPS and then we'll see if we can 53:23
see what the GP recommends you know just 53:26
see what we can do you know to try and 53:28
keep it our own life cool yeah is that 53:30
okay yeah that's great no worries than 53:33
no worries see you now bye 53:35
[Music] 53:38
yeah oh 634 thank you hope you're well 53:42
I'm just after an update on your last 53:45
job if that's all right s yeah we've had 53:46
a great day we've had a great day me and 53:49
me and Sanjay um we both we both learn 53:50
from each other uh that's what it's all 53:54
about is isn't it every day is a school 53:56
day and I can't fault it had a great day 53:58
oh you making me well up every day is a 54:02
school day I think I say that at least 54:04
once a day uh so all good and thanks 54:06
very much and good night to you both I 54:09
think it is now 54:10
over you know I I will have a like great 54:13
story to tell like my M and my later on 54:16
you know it's just a memory now your 54:20
family yeah my family I'm everything it 54:21
is you'll have always helped out when we 54:23
needed help nothing's going to change 54:26
that me 54:28
yeah he my 54:34
[Music] 54:37
voice here my 54:41
dream let us make a 54:48
world so this is my memory book someone 54:51
asked me could could they have help 54:54
putting the bins 54:56
out uh someone got bitten by a 54:59
rat I feel where I had a family at the 55:06
airline I have a family at the ambulance 55:09
service 55:14
right I'll see you later 55:15
bye I shall never forget this job it'll 55:19
be with me for life 55:23
but whenever I do look up and I see an 55:27
aircraft going 55:29
past I get 55:31
[Music] 55:34
butterflies been a been a wonderful 55:42
day there's not many of us Muslim black 55:48
in Northwest ambl service so I want to 55:52
show them that the kid that came here 55:55
when he was 11 that couldn't speak a 55:57
weir English all right Kev how are you 55:59
mate he's trying to go up the ladder as 56:03
far as he can and be a role 56:05
[Music] 56:09
model the ambulance fa of us we're we're 56:18
all just a bunch of 56:21
[Music] 56:23
Misfits you're a better driver than uh 56:25
than half of us most of 56:27
us you can come back 56:30
sanj when you've got a job where you can 56:34
go to work and not feel as though you're 56:36
going to work then you know you've crack 56:38
it you cracked 56:44
[Music] 56:46
life in which we believe 56:53
[Music] 56:59
am 57:05
[Music] 57:06
[Laughter] 57:07
I am my 57:10
Cho hear 57:19
my voice 57:22
PE 57:26
[Music] 57:31
[Music] 57:51
me 57:56
[Music] 58:00

– English Lyrics

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[English]
[Music]
I is she
breathing every minute of every day the
ambulance service answers our cries for
help very sick keep pushing keep pushing
she as our NHS faced a National
Emergency like no other I've got to
[Music]
in a year when over 11 million people
dialed 999 for an ambulance 1.4 million
calls were to the Northwest Ambulance
Service I think this lockd Down's been
the worst we're watching people die in
front of us and there's nothing we can
do about
it God knows where any of these patients
that are coming in now are going to
go as the people of Mery side
experienced the worst of times there's
no way I can leave you at home like this
decision of life and death brought out
the best of
us I want to thank everyone before the
other
that proud to be a SC
there there 23 confirmed Co one
shielding suspected Co is 53 and with 20
28 I lat is a total of 114 since
Wednesday our key task now our key ask
is to try and get through February which
will undoubtedly be an extremely
demanding month 3 2 1 Sanjay is a
private in the Army and one of 120
military personnel receiving training in
basic life support kit handling and
driving ambulances it really is
infectious and really really importantly
when you arrive wherever you're arriving
there's a patient at the end of it who's
remarkably frightened and
worried that didn't hurt did it no good
man I've had moments where I'm not quite
sure you know what we're going to do to
keep serving the public but then I come
and have moments like this where I think
we're going to do this p p p p pull p p
after 3 days of intensive training
Sanjay and his fellow recruits will join
paramedics fighting the virus on the
front line they'll be really proud to
work alongside you and they'll be a
little bit nervous as well this is not
their day
job ambulance servic is the patient
breathing yeah yeah my son suddenly
getting
fit they're having a fit are they fit
fit fit PR PR are you
okay he is biing my hand don't put
anything into his mouth all right he's
going to bite his tongue that's why I'm
scared Alpha 641 good evening you've
just been diverted to a cat one in waver
tree you're right on top of this
job Alpha 641 Jack and deak are just 2
minutes away from this category one
call so is nine
yeah bit young is it yeah it still could
be febal or something like
that hello
mate my name is De I'm here to help you
can you open your eyes for me
mate what was he doing before he started
shaken it's sleeping okay did his eyes
roll at all here like
this like how long was he shaking for uh
1 minute about 1 minute okay he's not
normally like this I'm guessing this
is okay I think we're going to have to
go to hospital obviously because he's
had this episode he doesn't suffer with
epilepsy or anything we don't know
what's going on so it's going to be a
trip to Old the hay well done good boy
that's it
mate PRI now needs to be assessed by a
pediatric specialist at Alder Hospital 2
miles
away you walking off now haven't
you C A little smile give me high five
good lad good lad
[Music]
you remember this happening at all mate
no you feel like
confused
yeah what's up mate normally somebody
a there you
go come on that's it get it out mate
don't be come on look at that I caught
it in time didn't I yeah I read it
[Music]
okay mate swing your
legs hopefully the doctors will see them
and they'll get some sort of plant in
place for them so it doesn't happen
again fingers crossed eh yep but guess
what I caught the kid SI did you go that
g GRE color he he went that funny color
and he's about to blow I was thinking my
and I went bang soon as it I straight
onto the ball you got accommodation
coming your way hey game honestly some
people have
it Ambulance Service me daughter and son
they' both gotona virus okay um they've
gone really bad today
it's Friday night and call handlers are
dealing with a new emergency call every
20
seconds he's struggling to breathe his
chest is rling and he's got a
temperature across all control rooms
there are currently 73 members of Staff
who are absent from work due to covid
any difficulty breing are short
of agency workers have been recruited to
boost Staffing levels
ambulance service is a patient breathing
yeah I've been stabbed in a leg
mate still bleeding you I need a I'm not
sure I'm not medically trained to advise
you no what's your job what's your T I
arrange ambulances like called
yeah Imran received 2 weeks training
before becoming a call Handler during
the first wave of the
pandemic the pic go away let's hope it
does we could only will
you will
Noe I don't what do you think's going to
happen I think Extinction event do you
think yeah
do all right yeah I leave you you take
care of your
you're right
soia it's the most calest person who's
been
[Music]
stubbed Alpha 171 Kate and Danielle are
booking on for the night
shift got us a bar of chocolate oh we've
already started already started kind
have got us a bar got us half a bar of
chocolate yeah not quite a full bar
un service is the patient breathing I
Brea it's okay listen to me just keep
yourself calm okay please please please
unfortunately we are very very busy so
we are going to get here as quick as we
can on lights inside
okay well cutting your foot off is just
going to make here bleed
more 171 thank you I've just sent you
through a category 2 call please I just
approach with caution on this one he's
no threatening to cross his own foot off
threatening that he found in the house
it's going to be the emd's
F Kate and Danielle are immediately
dispatched to the call in progress they
are 7 minutes
away please please the ambulance is
coming to you as fast as it can on
lights and
[Music]
S like the look at this
[Music]
oh
dear what's your name sweetheart my name
is John John should we have a little
seat in there I can't go in there want
to get B
everywhere let's just sit on this toilet
because you're bleed quite a lot okay
please please look can I just take here
there you go I don't want to in blood
you need to sit down before you collapse
okay so forget about the blood come on
let's just sit you
down get a load of Cony sheets and we'll
just we'll try and lay them down I'm
sorry show I know but John see we've got
we're in a position here where you need
to sit down before you if I sit down go
dizy we're here to help you and you're
not doing as as we ask are
[Music]
you John how about we throw this blanket
on the floor and you can walk across
cross there we can take this with us and
throw it in the bin how would that help
thank you that's it come in here you
want me to put one of these on the
toilet I know what's going on I'm going
everywhere don't be worry there you go
sit there I if you scratched your foot
have you it was a no scratch
I last week and I've scratched it and
I've open the old right okay I can't
even bend look I'm shaking look
sweetheart it's all right we'll look
after you John don't you worry just keep
your arm nice and straight for me
sweetheart so dizzy John try and stay
nice and calm just keep your arms still
for
me let me explain I'm a panick I know I
know 98 sat heart rate is 62 all right
so BP is okay you're still a bit dizzy
and laded at the minute John me pounding
I think your heart's pounding more
because panicky aren't
you all I want to do is get to the
hospital see a doctor I need to see one
B come on John we look after
[Music]
you kick your feet forward for me out
Bend this leg back John and the other
leg thank you very much all right John
no more shouting okay
okay you feel a bit calmer now you're in
here
John okay John K talk to you now I'm
going to get in the
front St MOS St Moss St not she's too
[Music]
young driver oh okay you'll have to wait
me out to 10 when we go to the hospital
[Music]
[Applause]
Alpha 171 oh 171 thank you I'm just
after a quick update and on my job if
you've got time oh yeah Rie we'
certainly got time um wow what can I say
I think we're both feeling a little bit
frazzled um but he did Apologize eyes
and said he was a bit panicky so we let
him off in the end of
it good for you many thanks for all your
[Music]
help ambulance service is a patient
breathing uh not very well it's
inconsistent breathing I want to do a
quick breathing assessment on her okay I
want you to say the word now every
single time she takes a breath in
starting
immediately okay that's not effective
it's saying she's not breathing we need
to start chest
compressions pump the chest hard and
fast at least twice per second and 2 in
deep we're going to do this until help
can take over so start counting out loud
so I can time you at a rate of 1 2 3 4 1
2 3 4 One 2 3 three 4 yep one two three
4 One 2 three
4 One Two Three
4 one two three
four is that her
yes is she said she started breathing
yes I would have never imagined myself
here I worked for Thomas Cook for 13
years I was cabin crew I absolutely
loved her up until the last day I had
butterflies going to
work is that the crew in the room yeah
okay I'm going to leave you with them
take care now thank you you're welcome
by they went into
Administration and I burst into tears
and I remember walking straight into a
job center in my
uniform I knew it was
[Music]
over when I first walked into the
control
room I was made to feel so welcome I was
never made to feel like I'm an outsider
[Music]
ambulance is patient breathing yeah he's
on Space mate okay is he awake at the
[Music]
moment be cold night yep same here it
was cold day
today 641
6 one go
ahead yeah we've been Auto dispatched to
this cat one you know in a bed
over no mat don't know anything about
[Laughter]
[Music]
it I'll out you b stand
by yeah thanks I was just laughing my
head
off stand by one
just makes me laugh one thanks very much
at the back of the marks and Spen in 25
year old male not conscious ineffective
breathing he's taking
spice perfect thank you for that
[Music]
over I grew up there Africa I came here
when I was 11 we were strange getting
off the airplane to a
cold Britain where I've never seen seen
anything like this and then there's
people speaking a different
language it was frightening for a little
kid I didn't like it I wanted to go back
that
[Music]
day that's probably him on the floor
there hello
you want to sit in this chair sit down
in that chair for us
mate the ambulance mate go on sit down
walk I'll got
this come on
mate Step Up lean towards me
fella listen to me what's your
name what what
Clinton Jim we need you on the bed mate
come on stop stand up on the three one
two three up you
get there you are that's a
better you're cold
mate how long you been lying on the
floor this jacket's soaking as well mate
we'll get we'll take this off and we'll
get a blanket on you what have you
taken Jim concentrate mate have you
taken something
he not telling no Senator very limited
information in it no signs of any
heading anything no no no Bree and no
nothing wake up mate that's it Where'd
you live do you have a home
address I've got in Somalia they there
was war going on between
tribal my mom she made that decision now
is the time to move before it all kicks
off you know where we going Jim we're
going to the
hospital I'm going to need your details
they're going to need it as
well just so they can look after you
till you feel a bit
better snoring away are
we in my head I felt like am my friends
going to be there if I come back is this
going to get bad Jim but our Hospital
mate no no stay where you are what's
your sir name don't fall asleep yet
[Music]
641 641 go ahead yeah just information
on our last patient um obviously I think
he was homeless but it's just very sad
to see the situation he was in and end
up on the floor by himself in the middle
of town well de yeah I wouldn't like to
be out in town tonight even if it was
open I've just there had a look and it
says it feels like it's - 7 out so God
knows how cold he was
absolutely he's in a place of safety and
they were making him a CER just before
we
left my friends lost their life to the
war being gone
down I would love to brought them with
me here I felt like I'm the looking one
I got
out I could have been in that
War I could have lost my life
[Music]
ambulance services of patient breathing
I'm just try to gu now he said me videos
and pictures of his R and it looks
really
bad 3 hours into the shift 50 jobs are
waiting to be allocated a crew and
Valentine's Day is on the
horizon tell me exactly what's happened
so I just driven past and there's a man
lying on the floor we're worri
having a seizure quite
R just a group of about of them yeah
they're all SC in the
street do you think you should get yeah
I think you should get help okay
right right okay we'll get that help AR
okay yeah
thanks find
[Music]
some oh
from 60 old it's
okay monsters is all over can't you have
just go out and get pissed oh
definitely sounds like a plan to date
definitely it's a
date and the pops got an ambo
[Music]
home what would your last meal be I'd
like to see lasagna but your M makes you
too much I'd have to have just a few
different things couldn't just have one
thing you don't go for a salad
no it's a waste of energy moving your
[Music]
[Music]
mouth 641 thanks I've got a c three for
you when you're
ready go for it excellent this is an 85
year- old and I'll send you all details
now there's a couple of OBS there for
you as
well the patient's wife has advised the
caller that the patient was recently in
hospital temper is
37.2 and the nurses had trouble
catalyzing
[Music]
it good morning my dear what's your name
Mar hi
Marge you have to be where got to
okay so what's going on he's had a bit
of a pain he's been walking around over
in his crch he's been quite s and
there's been some bleeding District nurs
district nurses come I'm quite concerned
about this now okay how' you feeling
yourself
George do you feel laded at all or
anything like that
no you got lady looking after you too
much yeah good tell you
got we had a big wedding anniversary two
years ago 60 years 60 congratulations w
we haven't about being out and had to
drink because the co sorry we got to
take him away on Valentine's Day doesn't
get
the I don't think I think he's got a
genuine reason to forget yeah we look
after George and hopefully we get sent
home hopefully okay okay you leave down
put your Coes
on yourself up Tre and it is it is cold
out very cold tonight do you want a hand
George
pain good L's got it pain underneath the
child more blood as well and a bit more
blood as well I bet J yeah you okay
walking with us George Follow me
sir that's it you see us
out SI on there for me George
please
Perfect let's get this belt on
yet follow me this way George yeah this
way that's it
[Music]
ambulance services patient breathing uh
yes she's in labor she's in labor okay I
know you're tired and your fed up but at
least he's he's going to make an
appearance on his right day isn't he hey
you're going to come and see us for
Valentine's
Day I hopefully she gets a Valentine's
baby
if it's any like last Valentine's I got
a man who slipped on a toilet brush and
two people having sex in the shower and
they got like vacuum together oh
brilliant and they couldn't get out so
they found an
ambulance they should be fun I
know a little card off the kids like for
the mommy Valentine didn't even know
they existed like oh she made me them
made me te and nearly killed me because
me chicken was pink
inside I the the rap which I've been
saying I've been thinking about all day
and like that gave you the the gift of
diarrhea for Valentine's Day oh well you
know then it's in your mind I thought
I'm going to wake up at 1:00 vomiting
nonstop here the thought was there
wasn't
he just didn't really want food
poisoning for
[Music]
where 64
641 I've got a job for you when you're
ready it is to take our lovely man
George back home to his wife if you
don't
mind oh that's brilliant his wife was
concerned she wanted them back so
hopefully we'll give it a nice
Valentine's present hold
there or he just said oh we'll go and
give it the Valentine's gift back she is
going to be ma office isn't she
[Music]
come on
George as the patient is considered
vulnerable emergency transport is
arranged to take him home you excited to
be going
[Music]
home grab all of this yellow bar here
yellow bar here George that's it how'
you feel now feel better yeah good
results then and your wife's away you're
coming home she's waiting for us okay
yeah
[Music]
what about margerie are you looking
forward to seeing your wife
yeah I worked in a place here yeah and
she worked in the same
street oh well she was in office there
okay and I was in in a wagon yeah and I
was taking stuff to the Ducks to the
ships okay and is that how you met yeah
and here we are 60 years afterwards
wow amazing
I think we
[Music]
here that's okay George grab hold of me
again [ __ ] black don't want you to
fall that's it the light is
on good morning Marie look what I've got
for you do you want them backs
you only want the dishes
[Music]
do it been good you've been
excellent Dred you up prop yeah he said
to me how did I meet you I said you w
past the place I used to work here I
used to Wi was in better condition oh
yeah oh is that hell she got here George
should do that again what was it the
little wiggle look at
that yeah not half
60 years look at it though amazing
honestly our way through like you know
ups and downs but you're
still you're still both smiling it's
absolutely marvelous honestly just keep
going have a good night thank you very
have a good sleep there's your
Valentine's gift George is back with you
we took him away and we brought
him much it's all part in the service
take take care George and you take care
miie have a good night
[Music]
darling 62 years on still together
laughing it gives hope to everyone that
you can carry on for 62 years and still
be salty in love
[Music]
morning morning how are you very
well how would you feel coming to help
us when you an army Cadet I'd be very
privileged would you would you be
nervous though probably still be nervous
but like you've had the good training
yeah good training before I started I
didn't know what NHS stood for what does
it stand for
I National Health
Service I to write it
down new recruit Sanjay serves with the
Army's Royal logistic Corp and is today
teaming up with
[Music]
dom how long have you been in the Army
for sanj um just touching yeah five
years okay yeah I bought up in the
military family so yeah my dad was in
the gers okay yeah and uh my granddad
was in the gas right so basically um she
got a lot to live up too then yeah
and Alpha
634 634 thank you good morning to you
both yeah we've got a special guest on
with us today sanj oh brilliant well
welcome to him hope you give him a nice
day and I'll certainly do my best this
side thanks a lot much appreciated
[Music]
Ambulance Service tell me exactly what's
happened morning one of legs pour with
blood and the both of the legs and feet
and like a
really 634 thank you straight away for
you please it's a7y old female it's come
via the care who is on scene patient is
bleeding from the legs ready to go yeah
I'm good to go mate let's see what the
Day
brings lower priority jobs account for
19% of emergency
calls the Army's presence will help free
up other paramedics to attend higher
priority
cases
hello ambulance my name is Dominic and
this is Sanjay Sanjay is actually from
the Army he's not from the ambulance
service so we've got soldiers in with us
helping us oh come on how old are you
I'm I'm I'm
32 now go on and how old are you I'm
26
it's he's only a baby isn't
he what's it like the and the ambulance
I get to see beautiful people like you
you know yeah
what's been happening today what what in
this morning and her legs have changed
color like drastically the bleeding and
she just sat in bed and was like where's
the blood come from but if you move this
it's like it's still Underneath more
okay and we just wor is because of the
color watch your stuff wa my love ERS
ulcers do you mind if I check your blood
sugars is that all right what you
want no you can't remember I'm the older
one I know that's why I just thought
as soon as said that I went oh not him
he's the old
one there a little wife on you
so okay I'm the young one yeah this
thing is going to be near your head
forhead I'm just going to take a
temperature okay yeah okay just to bear
with
me 34.9 okay yeah which which isn't
that's not
right take your temperature again okay
yes the younger
again just a b with
me yeah 36.1 that's great thanks mate
much
appreciate all your abs are normal for
you okay so what I'll do now is I'll
just get on the phone to the to the
nurses and see see what uh see what they
can
do all right lovely
she was a nice lady wasn't she yeah she
was quite funny yeah she certainly liked
you yeah 25 Young she' have done
anything for you she'd have gone to
hospital yeah that was good right one
down however many more to go go
[Music]
it's been run over twice the front
wheels have gone over him and the back
wheels have gone over him so the whole
car's gone over front and back
wheels ambulance servic is the patient
breathing yes I just cut underneath me
penis what on the on your zip on the zip
or it was on a piece of screen
okay embarrassing to tell
you C is nether regions on his piece of
string but looks of it his neighbors
going to go what happens what happen
he's after to lie I go chest pain yeah
yo you're not going to say I've cut me
penis on a piece of string are
you ambing service is a patient
breathing he can't bend his right arm
right leg also started taking suddenly
he's vomiting now is he having a yeah
yeah
what have you got law 9y old come
through his canot been right arm and
vomiting and then patient's fitting he's
on
641 we here
last Jack and deak arrived to the
patient in Just 4
minutes hello love we meet again so has
he been okay since then no not iy oh
he's got focal epilepsy now okay he's
crying suddenly and he's telling he
can't bend his arm when we came before
he had a full seizure didn't he a full
Sonic clonic where his whole body was
shaking yeah now right side how do your
arms feel now good good all right we
we'll do a couple of checks on you hello
B can I stick this in your mate just to
get your temperature 361 361 I just need
one more little thing my friend little
bit of blood from your finger it's going
to be a sharp scratch okay like last
time you won't hear okay my friend sat
98 made pulse
102 all right fantastic we'll we'll
we'll take him up to the hospital for
you if that's all right yeah yeah
brilliant take your time nice and slow
mate gra hold of this
rail come on nice and slow one step at a
time you in your house
that's
[Music]
it take it easy grab all of me that's it
hope you
go all righte have a sit down here for
me
[Music]
mate it was hard trying to adjust to
life in Liverpool
I got
comfortable everyone was lovely and
warm I'm settled and I'm happy where I
am I'm proud to be a
scof but at the same time I know my
culture I know who I am I know where I'm
from I was born into Islam I take it
with me everywhere I go
[Music]
all all
[Music]
I'll tell you something
Sanjay I tried to get in the army when I
was uh 17 17 yeah but I failed the
hearing test heing test okay at the time
it was it was hard because that's all I
ever wanted to do yeah it was my dad
once I failed to get in the army yeah it
was him that he picked me up yeah dusted
me off mhm and he basically said listen
you know you've got to sort yourself out
and in the end it was it was him that
put me on this path mhm to working in
the ambulance
[Music]
service 634 thank you I've got another
lovely lady pan if you're ready for
details please yeah that that's
fantastic yeah we we're ready to
go oh brilliant thank you it's a
category 3 however it's come via 111
suitable for yourselves it's a 74 year
old female she's complaining of lower
back pain yeah we'll we'll go along and
uh see what's going on uh on uh the
lovely sanil no doubt H we were
over well I'll look forward to that say
many
thanks hi okay my name's Dominic this is
a this is sanj so what's been happening
today Olive I fell I had a bad pool in a
shower room yeah and on Sunday evening
mhm hurt me
back here the bottom in the back where
about let's have a look your lower back
lower back it's tender the say it's
quite tender your your Mobility is
definitely worse it's worse than it was
yeah but and now it's all together it's
yeah know
it's it's gone all together though I see
yeah all right would you say it's the
worst pain you've ever felt in your life
probably is it yeah so it's right up
there then isn't it yeah probably all
right yeah you know as we're talking now
I can sort of see that you're in pain so
so it must be a considerable amount of
pain that you're in yeah so and with
your reduction in
Mobility I just think it might be worth
us nipping down to the hospital just to
get a scan to get an x-ray yeah what you
think yeah if that if you think that's
the best Ready Steady
[Music]
lift just a second
[Music]
don't worry don't
[Music]
wor next time you have a fall don't
leave it so long before you call us out
no hey shouldn't have
done feel as though tomorrow it's going
to feel better in tomorrow will be a
better day
[Music]
yeah I got my first job in the NHS and
before I'd finished me training me T got
sick I found an
ambulance and that's the first time I've
ever found an ambulance and the last
time they took him into vachi hospital
and he
died what I went through when I when I
seen me dad on on the hospital bed and
they were performing
CPR I carry that with me all the time
especially when I'm in
work and I
wonder would he be proud of what I'm
doing now
[Music]
seeing a little green outfit did you
make that yeah so I took a shade I cut
all the little patches off it so we did
on so she's got like the NHS bad she's
got that she's got the ambulance on the
back she got little sirens on her bike
and then look where gave me a little
blank lard she got a little lard or does
she feel like you yeah so she always
says ambulance Mommy I want to be like
ambulance mommy God and when I go to
work Dave says what does mommy go to
work to do and she goes to save lives
and help the people
oh I know is someone still doing the
chest
compressions just let me know if he
starts to get worse okay you doing
really well so a patient spatting your
eye what about your left
ear okay tell me exactly what's
happened your hands come out of place
Imran is on the line to a patient who
frequently Rings
999 what's the address of the emergency
please I used to dread the the beep in
my ear to answer a call I used to
absolutely dread
it how about be spelling that I don't
know I really haven't got a clue I don't
know okay but you need to tell me where
you are well put someone on the phone no
listen to me I want you to calm down I'm
going to help you but let me just find
this address hold the line for me
okay you're always scared of saying the
wrong thing and that was going to result
in someone
dying no I won't no I won't who are you
speaking to anyway anyway I get
everyone sorry who are you speaking to
hello
hello you need to remain calm at all
times regardless of if someone is
screaming on the phone at you you have
to remember they're in pain or they
could see someone else in pain who they
love hi it's the ambulance service if
you can call us back on 999 if you
require an ambulance thank
you tell me exactly what's happened uh
you had Corona virus type symptoms all
we he's doing labored breathing from his
stomach area I just want to get him
checked out to get an ambulance crew to
Seas him it's a terrible terrible thing
this
Co 1
month mon thank you I've just passed you
a category one call it's for a 74 year
old male he is conscious but with
ineffective breathing he is waiting a
covid test result same sat currently
between 87 and
88 going to be positive with that's like
that isn't it sound
yeah Alpha 171 Kate and Dan yel are 7
minutes away from their
[Music]
patient what's been going on today uh
well last fortnite I haven't been able
to
Rel and uh with no energy okay and every
time I do something to read I just one
the
Dr no diagnosis of like COPD asthma
anything like that I'm just going to
have a little listen to your chest Canen
are you okay
yeah we okay to pop a little oxygen
masks on your face there my love is that
all
right go my
love are you one of those people that
always wears shorts even when it's
snowing outside yeah
so KY you know because your auction
levels are a little bit on the low side
and we'd recommend that we take you into
hospital I
know it's just that you you requiring a
little bit of oxygen at the moment to
help you
breathe come out no you will come out of
course you
will I I understand the f of going in
but at the moment you need the treatment
that only really can be done at hospital
thank
you you don't take everyone Hospital
doesn't need to go those days have
gone I know you're scared but you're
going in cuz if not you're going to be
on one of these for the rest of your
life cuz it'll get worse so treatment
now while it works
is that
okay yeah should we get you a nice
little backpack so you can take your
stuff with you little bump over the
step all right Ken we're going to pop
you on here all right sweet out make
sure you do with these two ladies ask
you oh yeah cuz there'll be trouble if
you
don't hey won't they
are these all your
fans hey popular aren't
you I am and modist as
[Music]
well Ken can I pop a seat belt on you is
that all right my love a seat belt so
you don't run away I know you're
reluctant to go in
[Music]
fingers crossed it'll be out in a couple
of days just hate Co hate Co needs to go
now does yeah it really does had enough
of
[Music]
it I think this lockd Down's been the
worst this one over the first one I
think the first one people were full of
Hope and now it's just it's everyone's
Fed Up everyone's fed off of it the Just
Tires
yeah I'm going to go to irland as soon
as it's lifted do it as soon as it's
safe I'm going to irland I want to see
me auntie me Uncle oh I would
M My my what a wonderful
[Music]
day yeah that's my wife I think she you
okay yeah what's your nameing my husband
you want him back home now you can have
him back in 6:00 okay bye talk to you
later then love you all right bye-bye
love
[Music]
you Dom and San have been on scene for 6
minutes treating a patient with
suspected
covid it's a nasty coffe you've got in
it yeah I woke up yesterday and I felt
so ill I didn't think I was going to get
a chance to
bre right okay if you don't mind I'll do
your OBS iner um and obviously just just
for sanj's own experience is right if he
has a chat with you while I do while I
do all your OBS and
that in the Marines wow G in as a dogler
you you must be proud then I am yeah I'm
glad they've not turned out like scals
on the street corner I didn't think was
L make to be honest cuz he so Authority
mhm so I'm really proud of him like he's
made he seems to grown up a lot yeah
that's what it does so many young Lads
so many young people from different area
come together and work together as a
team and that's where you build up your
team trust loyalty you know respect for
others you know courage and that's
totally change Chang changes
[Music]
you Lo
okay now obviously with um Co it is
primarily like a dry
nonproductive all right cough yeah so
with you're saying you're coughing lots
of green stuff off yes it will it will
Point as more towards like a chest
infection infection yeah just with your
OBS being as stable as they are um I
don't think we need to rush it off down
to hospital speak to one of your one of
your GPS and then we'll see if we can
see what the GP recommends you know just
see what we can do you know to try and
keep it our own life cool yeah is that
okay yeah that's great no worries than
no worries see you now bye
[Music]
yeah oh 634 thank you hope you're well
I'm just after an update on your last
job if that's all right s yeah we've had
a great day we've had a great day me and
me and Sanjay um we both we both learn
from each other uh that's what it's all
about is isn't it every day is a school
day and I can't fault it had a great day
oh you making me well up every day is a
school day I think I say that at least
once a day uh so all good and thanks
very much and good night to you both I
think it is now
over you know I I will have a like great
story to tell like my M and my later on
you know it's just a memory now your
family yeah my family I'm everything it
is you'll have always helped out when we
needed help nothing's going to change
that me
yeah he my
[Music]
voice here my
dream let us make a
world so this is my memory book someone
asked me could could they have help
putting the bins
out uh someone got bitten by a
rat I feel where I had a family at the
airline I have a family at the ambulance
service
right I'll see you later
bye I shall never forget this job it'll
be with me for life
but whenever I do look up and I see an
aircraft going
past I get
[Music]
butterflies been a been a wonderful
day there's not many of us Muslim black
in Northwest ambl service so I want to
show them that the kid that came here
when he was 11 that couldn't speak a
weir English all right Kev how are you
mate he's trying to go up the ladder as
far as he can and be a role
[Music]
model the ambulance fa of us we're we're
all just a bunch of
[Music]
Misfits you're a better driver than uh
than half of us most of
us you can come back
sanj when you've got a job where you can
go to work and not feel as though you're
going to work then you know you've crack
it you cracked
[Music]
life in which we believe
[Music]
am
[Music]
[Laughter]
I am my
Cho hear
my voice
PE
[Music]
[Music]
me
[Music]

Key Vocabulary

Start Practicing
Vocabulary Meanings

breathing

/ˈbriːðɪŋ/

A1
  • verb
  • - the act of inhaling and exhaling air

ambulance

/ˈæmbjələns/

A1
  • noun
  • - a vehicle equipped for transporting sick or injured people

service

/ˈsɜːrvɪs/

A1
  • noun
  • - a system or organization set up to provide a specific function

emergency

/ɪˈmɜːrʤənsi/

A2
  • noun
  • - a serious, unexpected, and often dangerous situation requiring immediate action

pushing

/ˈpʊʃɪŋ/

A1
  • verb
  • - to apply force to move something

National

/ˈnæʃənl/

A1
  • adjective
  • - relating to a nation as a whole

patient

/ˈpeɪʃənt/

A1
  • noun
  • - a person receiving medical care

training

/ˈtreɪnɪŋ/

A1
  • noun
  • - the process of learning skills for a specific job or activity

infectious

/ɪnˈfɛkʃəs/

B1
  • adjective
  • - capable of spreading infection

frightened

/ˈfraɪtənd/

A2
  • adjective
  • - feeling fear or anxiety

worried

/ˈwʌrid/

A2
  • adjective
  • - feeling anxiety or concern about something

seizure

/ˈsiːʒər/

B1
  • noun
  • - a sudden attack, especially one caused by epilepsy

epilepsy

/ˈɛpəlepsi/

B2
  • noun
  • - a neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions

specialist

/ˈspɛʃəlɪst/

B1
  • noun
  • - an expert in a particular field or subject

assess

/əˈsɛs/

B1
  • verb
  • - to evaluate or estimate the nature, ability, or quality of something

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Key Grammar Structures

  • I think this lockdown's been the worst.

    ➔ Present perfect (has + past participle)

    ➔ The word "been" is the past participle of "be" used in the present perfect to describe a state that started in the past and continues now.

  • We've had a great day.

    ➔ Present perfect (have + past participle)

    ➔ The auxiliary "have" plus the past participle "had" creates the present perfect, showing an experience that affects the present.

  • If you don't mind, I'll do your OBS.

    ➔ First conditional (if + present simple, will + verb)

    ➔ The word "don't" (do not) is a negative present simple used in the if‑clause to ask for permission politely.

  • She said she started breathing.

    ➔ Reported speech with past simple after "said"

    ➔ The verb "started" is kept in the past simple because the reporting verb "said" puts the whole clause in the past.

  • We'll get you into the hospital.

    ➔ Future with "will" + infinitive

    ➔ The auxiliary "will" indicates a decision made at the moment of speaking; it is followed by the base form "get".

  • He can't bend his right arm.

    ➔ Modal verb "can" in negative form (can't) + base verb

    "Can't" contracts "cannot"; it shows inability to perform the action "bend".

  • They were watching people die in front of us.

    ➔ Past continuous (was/were + verb‑ing)

    ➔ The verb "were watching" uses "were" + present participle "watching" to describe an ongoing action in the past.

  • I used to dread the beep in my ear to answer a call.

    ➔ "Used to" + base verb for past habits

    "Used to" indicates a repeated action or state that no longer happens; here it shows the speaker’s former feeling toward the beep.

  • When I was 11 we were strangers.

    ➔ Past simple for past state, "when" clause for time reference

    "When" introduces a specific point in time (age 11) and the past simple "was" and "were" describe the situation at that moment.

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