– English Lyrics

Lyrics & Translation

[English]

tonight on Tabitha's Salon Takeover

Debbie Farrell owns a touch of elegant

Salon in tuxbury Massachusetts I feel

like when I leave this industry it's

going to be a really sad day my business

is the Titanic I just hit the iceberg

and I'm trying to plug the hole after a

staff walk out Debbie's Salon is hanging

on by a thread you know when they walk

out like that that hurts it's a

mutiny Debbie's the problem of the salon

she's just a stress ball I am dying for

this day to be over Debbie has a sending

way about her that can just make you

feel like a child I feel like after 35

years I know more than most people

clients don't want to come back to the

salon because the way she acts if this

is what you wanted your hair to look

like this would have been a good picture

to bring to her I want my money back and

she W refund me the money I think this

is a bad day to do this she didn't even

want to take the time really I mean she

was brushing us off if she doesn't

change it's really it's too bad because

I'm not going to stay if she can't turn

things around could lose everything

Tabitha I'm tapped out I'm burnt

completely fried toasted I need your

help secret to turning a struggling

Salon into a thriving business is one

week with me I'm Tabitha I'm going to

change everything I will clean up the

management oh my God shake up the star

it does have to change and transform

every part of the salon I wish I could

shred your excuses I'm tough I'm

talented I'm taking over

[Music]

Touch of elegant salon and this is

Debbie speaking how can I help you

Debbie this is Tabitha oh my goodness I

would like you to get your keys come

outside to the back of the building and

please don't tell your staff okay

ohg I've had surveillance cameras in

touch of elegant Salon all day and now

I'm going to show Debbie the owner what

I've seen Debbie hi I'm going to start

crying I'm Tabitha why are you crying I

don't know

been a tough year right well you asked

my help I did and I'm here wow I'm

shocked I'm full of surprises so why

don't you come with me okay come on all

[Music]

right you told me you had a tough year

tell me what's going on with your

business um in February a bunch of

hairdressers went into my computer and

stole all the clients out of the

computer and walked out because of what

the hairdressers did I had about $5 to

$20,000 in Revenue a month gone Debbie

that's a lot I took a home equity loan

of credit out and I have been dipping

into that to support my salon it's sad

for me that in my industry 5 22y old

girls can make your business a house of

cards so the walkout was obviously five

of your stylist and there's been four

more since then so nine Al together this

year do you just feel that you've become

unraveled because of having nine people

walk out I just want my girls to respect

the fact that I'm pounding the pavement

to get people in there I want boatloads

and bus loads of people to come in and

sit in my girl's chairs and they don't

appreciate it I had cameras in your

business all day because I wanted to see

what a typical day in your salon was

like okay so is this your entrance this

is not our entrance but that's on the

front of the building though isn't it

right we put our entrance at the back

because there's more parking back there

so you have your entrance at the back of

the building but there's also a door at

the front of the building you know that

client stood there and you could tell

that she was lost right is that the

experience that you're hoping people

have not the experience I want people to

have all right well let's keep going

that's one of your stylists Kim G and

she has flipflops on they're not allowed

to wear flat flip-flops to work I don't

mind flipflops yes yes having an open

shoe like a flip-flop is a health and

safy issue it's frustrating when you

have a rule and I have to continually

tell them stop stop stop and it

continues on well Debbie it's your

business right and I have to say it does

actually appear that you're wearing

flip-flops

today I can't believe Debbie breaks her

own rules and I'm starting to think

Debbie is a big problem in this Salon

let's keep watching okay I got a coupon

and which kind of where did you get the

coupon do you mind me asking it was a

girlfriend that gave it to me something

that I did see all day was how many

coupons you have so with the discount

your total comes to 25 well right now a

lot of my marketing is um for each

individual stylist they create a list

for me of people that they know and I

write a letter and the invitation would

include a gift certificate towards their

hair I mean I still go stuffing coupons

into envelopes all day well I do have a

lot of promotions running right now well

how many have running um probably 20 20

20 that's insane to me when you tell me

I've got 20 promotions running it just

says desperate cheap and desperate well

I've gotten cheap and desperate in the

last few months since

February let's look at this she wants

her her money back a refund well I mean

there's nothing wrong with her hair it's

not like there was a mistake made it's

like white and then it turns to Yellow

it's it's almost looks gray well I would

like the opportunity to recreate that

for her she would rather just be

refunded well I can't do that today I

mean it's hard for us to guess where you

want to be in your color

combinations you know you're giving free

services by doing coupons but you won't

give her a refund for something that she

truly was unhappy with she was truly

miserable and when the girl left you

didn't stop I wasn't really prepared for

you know just giving my money back if

every single person that wasn't exactly

perfect wanted their money back I would

probably be broke I mean what do you

think her impression of that was I'm not

sure Debbie thinks the most important

thing is to give a coupon out and get a

butt in a chair but that client won't

stay if the work stinks let's take a

look at this so Debbie here's the client

you lured in with a coupon and she's

waiting for a haircut here's the thing

do you know how long you left that

client waiting she waited a very long

time almost 2

hours almost 2 hours I've got to get out

of here I'm sorry oh I'm sorry do you

know what happened after she left I I

don't well let's keep

watching hi Joe is everything okay with

you who's that Johanna you know what I

really have to go you owe us $20 though

no I don't owe you anything yes for the

service I've been here for 2 hours and I

haven't had anything nobody serviced you

oh goodbye just leave me alone oh my God

that is

insane that's pretty bad goes beyond

pretty bad it really is one of the most

extraordinary things I've ever seen a

woman is sitting in a chair waiting for

2 hours then the receptionist runs into

the parking lot and chases the woman

down for a service she didn't even have

it's pretty bad

you know what Debbie I've seen enough

give me a keys I'm taking

over for real yep for real I think

watching what went on in her Salon today

overwhelmed Debbie she practically

collapsed on the

sidewalk tell me why you're so

upset tell me what's going on I hope I

hope I hope that you can get my staff to

see what I just

saw I kep them to think about

how we can see ourselves through the

client's eyes because that's what's the

most important thing I know that

sometimes I wish I was kind of a

sociopath cuz it would help me cuz I do

get emotional let's go tell you

stuff for real yeah for real for real oh

my God you keep asking me for real yeah

for real I just think this is just like

I have your case I'm not a mirage I'm

not going to

vaporize and uh let's go and tell your

staff that I'm here

hello

everyone gather

around come on when Tabitha first walked

in I was shocked my biggest fear I guess

I had is that Tabitha was going to put

me on blast and really rip me a new one

I'm Tabitha and I'm taking over

oh you all look absolutely petrified as

you should be I have cancelled all your

appointments for the week and at the end

of the week some of you may be working

here and some of you may not so Debbie

now I need you to take me on a

[Music]

tour I do actually see some nice design

I'm not seeing dirt everywhere I'm not

seeing hair all over the floor the

problem in Touch of Elegance isn't that

it's dirty or run down it's that it

hasn't been organized properly to make

any sense what's this whole little thing

looks like a coupon stuffing a table

it's a marketing table yeah okay so I'm

a client and I walk past and I just see

people sitting there stuffing envelopes

as I walk in the back/ front door yeah

mhm let's take a look at the back/ front

door this is the reception area yeah yes

okay and gee what a surprise another

coupon table Debbie's obviously in

serious financial trouble but the

coupons and discounting just cheapen the

reputation of the salon Christina how

many promotion codes are in the computer

at the moment maybe 40

40 you told me 20 20 yeah and now I'm

hearing 40 how the hell do you girls

keep all of those promotions

straight don't I definitely think the

coupons are discounting the work and

time and effort that I put in I've

worked a 6-hour day and made only $10 I

really can say that I've got my work cut

out for me in this week this isn't

high-end and it does have to change to

be able to save her

[Music]

business I got an earful from Debbie

about how frustrated she is with her

staff good morning good morning so I

wanted to sit down with them and get

their point of view you know Debbie told

me yesterday that nine people left 11 11

so there was a massive walk out there's

been many there have been many massive

walkouts this has been going on for

Generations we're just the new ones her

reputation in the town is terrible

people don't want to stay because the

way she acts why are people walking out

the unhealthy atmosphere the craziness

the inconsistencies the mood swings what

are you telling me that Debbie's crazy

and people just get sick of it and leave

pretty much pretty much mhm

everyone who owns a salon in this town

has worked for her at one point and left

and decided to go do it differently I

stay at the salon because I see the

potential the salon has if Debbie were

to just change we could be a very busy

high-end Salon what's Debbie like as a

boss she's just under a lot of stress

and it just comes out she can't keep it

inside anymore she can't bottle it in so

if you go to approach Debbie she's

unapproachable or she ignores you and

let you stand there and feel like an

idiot feel like a child does she treat

you like children

yes last week she told me I was the baby

and I don't look professional like

everyone else and she's going to buy me

clothes but I have to leave them in the

salon and get dressed at

work sorry it's very hard to do my job

when Debbie's picking on me especially

when it's done in front of clients it's

nice to have young blood as long as you

have the work to back it up I mean do

you have education in here no one's

allowed to take any classes no one's

allowed to take any classes or she's not

approving to pay for them Debbie should

be putting her resources into educating

her staff not these crazy marketing

techniques what do you guys think of the

marketing tell me about these letters

that get sent out I'm new okay and so of

course Debbie's telling me all these

great things about these letters and I'm

believing it cuz I don't know any better

okay so she gets out this letter and it

like big bold letters on the top says I

am confused why aren't you coming in to

see me I kind of feel a little harassed

just listening to it exactly they became

stalkerish all of a sudden they went

from being promotions to being stalking

hey guys I'm shocked that you didn't

pick up the phone and call my salon what

do I have to do to get you to change

your mind they're just so insane anyone

that reads them can do nothing but laugh

I mean we just laugh at them it sounds

to me like Debb's desperate to get

people in the door well yeah as you

could see with all the coupons I'm sure

yeah let's talk about those coupons look

I I we do hair for free sometimes can we

change them please they' just got out of

control too much what does Debbie say

when you you know tell her that you

don't like the coupons or the special

she says they

work and that's it so I just don't argue

with her I'm I'm tired of arguing Debbie

doesn't like me to say anything about

anything she' just rather me say yes

ma'am no ma'am

and that's it my head is swimming so

thank you for being honest with me my

hope is that your work is really

[Music]

good it's clear that Debb's focus in

this Salon has been on coupons and

discounting not leadership and education

so I brought in some models so I could

assess the stylist's

work now would you like do you want to

do a partial foil or a full foil um

what's the difference

the P the paral is just the top and the

sides and go down a little bit further

let me jump in okay you seem very timed

okay you do you seem super timed she's

not going to bite you okay so keep

going when was the last time you had

your haircut oh months and months ago I

have a client that's brought me in a

picture of a very dramatic haircut you

need to look at her like like a

hairdresser okay how comfortable are you

if I pull your hair back like this so

that we're exposing all your neck and

your jawer are you comfortable with that

fine okay you can keep going and then

get started all these stylists are young

and inexperienced and Debbie has brow

beating them instead of giving them the

confidence they need as

hairdressers tell me why you're cutting

it with texturizing

scissors oh um to take some of the

weight cuz it was like very heavy in the

ends if you cut hair vertically mhm it's

the lightest form of hair cutting

because a vertical haircut will always

remove the most weight from hair okay

does that make

sense yeah kind

of I'm kind of going for a dramatic look

more dramatic look I kind of want it to

look kind of like Punky I want it to be

kind of crazy chunky very chunky okay

well um I think because you don't really

have a lot of color to your skin right

now you not it looks like you haven't

really been sunning very much which is

fine a lot of people are staying away

and using a blot of sunblock but deie I

you know what I'm really sorry I

actually don't think she's pale at all I

think her Skin's quite beautiful I mean

to look at a client and go well you're

very pale that to me is not what you say

to a client she's pretty much set it up

for you I want something modern I want

something Punky I want something

different keep going thank

you what was your backr before you

worked here I worked at another Salon in

Whitefield um so I part-time managed

help manage the salon and I've been in

customer service I was 14 okay so you

you know how and I went to business

school salon's work you went to business

school M and what happens if you tell

Debbie that you know I don't like this

letter or I don't think this is a great

idea why don't we try this if I give a

suggestion there's any excuse why she

can't do it and it just baffles me I've

never seen it before me either

it's one heck of a stain think your

client has that did you put any Barrier

cream or anything on beforehand we

actually did not use any so you don't

use any barrier cream in the Sal no

never heard of such a thing every Salon

should have a barrier cream and some

color remover it is totally inexplicable

to me why a hair salon would not have

color remover and color Block in stock

okay this is

atrocious do clients typically walk out

with stains like this

yeah yeah yeah I have never seen a group

of hairdresses as sloppy as Debbie's

stylus are again with the stains it was

absolutely appalling a couple of people

had issues with stains and everyone said

that you don't have any color color

block or stone remover we have we use we

have a color block that we

use um

no one seems to have heard of it because

no one I kept asking and no one's ever

heard of the color book so oh okay um

it's a product called

fixation so it's a styling wax it's not

really a color BL it's a styling wax

right it works really well it actually

works really really well and and what

happens now because we've got a stain so

how do we get that off right well I'm

going to take a little bit of a

clarifying um shampoo and just see if I

can remove a little more of that so I'm

sorry Stephanie I'm going to take that

care of that for you okay I want to

shoot myself talking to Debbie is like

ramming my head into one of the brick

walls in her Salon she just doesn't get

it you can see here your foil bled here

right here

look blood again you need to work on

those blade

[Music]

marks Did you cross check your haircut

yes what about this side I texturize

that side a little more than the other

you created a dent in there which makes

this look round and then this sticks out

yeah clearly these stylists don't know

what they're doing and they need a

formal education program in this

[Music]

place you hate it don't you kind

of I wanted it to be like Jagged and

like piey I don't like the red in my

natural color just I don't see really

any of my natural color I ended up not

making her happy and I was I was

flabbergasted by that I mean I do

clients every day all day long clients

leave here you know extremely happy

you've got a client sitting here that's

clearly miserable because all you've

done is go in and literally hacked the

out of a

hair and not created any different

lengths in here I can't blame Debbie's

model for being upset about a hair it

wasn't what she asked for and it looked

like a pack of of fruit striped

[Music]

gum I just feel like ugly right

now coming up I really don't know if you

can change I really don't give me a

break I've had

[Music]

enough I'm taking Debbie to the tuxbury

country club where we're going to meet

with Brenda the head of functions Hi how

are you Brenda hi I needed to show

Debbie that the way she's marketing her

business is really low rent so you know

Brenda I wanted to sit down and talk

with you because Debbie you're literally

across the street right you know it's a

great opportunity to cross-promote your

businesses weddings is you know a big

priority you know we have weddings

Friday Saturday and Sunday sometimes too

on Saturday so you know brides are here

a lot do you have any kind of promotions

that you do or coupons or any kind of

fers that you send out or any kind of

discounts I don't believe in coupons I

don't believe in you know I think it

cheapens us it's important for Debbie to

hear this because I would love for you

to have a relationship but you need to

tell Debbie why that hasn't happened

well um she came to a bridal show but

one of the things that totally turned me

off was the fact that you were selling

at my show we did we did a raffle we

wanted to give the people that came an

opportunity to but you charged them for

it exactly you charged them for it it

was tacky you know I've spent the last

few years pushing this marketing style

and I think it's working for me I

appreciate your honesty I don't mean to

hurt your feelings no no but I want you

to be successful and I want you back we

have a bridal show coming up next week

you're willing Brenda to give Debbie

another chance absolutely thank you no

Raffles yeah no

Raffles okay it's about selling yourself

and selling the salon because it is

actually about the hair thank you for

your time I really appreciate it

appreciate it think Debbie and I are

going to go downstairs now I've tried to

address the marketing problem in this

Salon it's time to address an even

bigger problem the way Debbie treats her

staff there's a problem with

communication in this Salon you have to

have really clear concise communication

to be able to make sure that you guys

know what is expected from you and so

Debbie feels like you know she's being

listened to let's talk about some of the

marketing ideas and and just share with

Debbie what you were sharing with me

yesterday about your thoughts on the

letters that go out and the discounting

that we

do but a lot of us were're doing a lot

of free services on clients that aren't

coming back can you see why that would

be frustrating to your staff I don't

want to be defensive but I would like to

ask them all how many of you have I

helped build up your clientele because

of the letters and marketing that I've

done and I'd like to get some credit for

that but I think the point is they feel

like I'm doing all this work and I'm not

making any money from it she never said

that to me before though I'm hearing

this for the first time I had a staff

meeting and I asked you guys to tell me

how you feel I'm not comfortable

approaching you you scare the living

hell out of me because I don't know if

you're in a good mood I don't know if

you're stressed out I don't know who's

uncomfortable to approach Debbie show

off hands who's uncomfortable to

approach her depends on the day and the

type of mood she's in we all come to

work every day we all try our hardest we

all like appreciate what you've done for

us but sometimes it just feels like we

get on how many times have I told you

that you amazing is everybody forgetting

how many times I tell you you're amazing

tell us but when you and I had a meeting

you said you feel like you have a second

grade classroom I did I made that

comment I said it's like a second grade

class where nobody's paying attention

nobody's focused getting your attention

hello when you're sitting there and you

know how what an amazing business owner

you are and you know what an amazing

person you've been for these people and

they have nothing good to say only bad

dad it infuriates me let's turn the

tables here I can only take so much when

I tell somebody not to be late and

they're still late when I tell people I

don't want all you girls in a break room

at the same time that's where my stress

comes from I could take a lot of your

responsibilities off your shoulders but

you will not let me I keep thinking I

overwhelm you you're I'm not overwhelmed

at all you're not not at

all look here's the thing I know they

can handle it mhm I know that I've said

to Deb give me more responsibility and

I'll lessen your load she won't let go

there's no one in charge of anything no

one enforces rules if you don't want

flipflops and someone comes in with

flip-flops send them home bye go change

your shoes you're out of dress code go

home go home what are you laugh why are

you laughing I've had that rule I've had

that rule for 20 years and I can't get

anybody to follow it you you're wearing

them

we look at you what you do is what we do

if you're in a bad mood we're going to

be in a bad mood the way you dress is

how we're going to dress it's about

having consistency so the rules are the

rules or like a a handbook or a manual

or kind of rules should be a policy

manual and a training manual that it's

written down I stopped giving them out

because people wouldn't wouldn't read it

I have to tell you it you're just so

passive aggressive Debbie it's like

you're blaming them for you not having a

rule book Debbie missed the whole point

of this exercise with her staff she

tried to blame her staff for everything

I think she needs to provide a little

more of a healthy atmosphere for the I

agree it came to aead in February and I

have not recovered in February when

everybody did what they did we could

have get up and we could have walked

away we're still here we're not leaving

like we all need to get along better we

all need to talk to each other more I

think the intervention was a good idea

do I think it's going to stick I don't

know I feel like you're taking out your

fr ation on these people who stayed

instead of the people that left they

want to help you and they want to help

you save the business but they can't

come in and do a great job when they're

miserable to come to work right mhm I

feel like my girls let me get thrown

under the bus it was completely and

utterly disrespectful to

[Music]

me I'm not sure how much of what the

staff said got through to Debbie but I

wanted to go back to the salon and kick

off the renovation we've spent the past

few days talking about marketing and the

wrong way that it's being done and look

this is crazy second notice you must

claim your prize or I'll give it to

someone else third notice I'm confused

we've already talked about that one I

was Bloody confused when I read it it's

condescending to a client Deb these

letters are just embarrassing and when

clients read them they laugh and they

say you're joking right today we're

going to get rid of this stuff okay all

of this crap is going to

go

so oh you so it's shredding time exactly

look at the looks on their faces it's

like holiday time people assume there's

something wrong with a business that is

constantly sending out coupons the only

people that want to go to that business

are people looking for a discount and

those are not the clients that will keep

a high-end Salon and Spa in business I

want you to do the first one you you we

use this for scrap

though there you

go here you go take these I don't like

those either bye-bye $50 gift

certificates no more birthday cards no

as I look at that pile of paper you know

it reminds me of what my brain feels

like and I think I'm still kind of in

shock some of those clients do and end

up being existing clients and staying

with us I wish I could shred your

excuses honestly you're standing here

shredding these letters and you're still

questioning and arguing and and

resisting with me I'm really trying to

help I mean I don't think it was all bad

I've had these girls come to me and say

can you send a letter for me come on you

guys help me out here you guys come on

give me a break had

enough I don't mind being critiqued but

it just pissed me off I really felt like

it's been Debbie bashing the whole

entire time but I don't think it was all

bad I'm not going to beat myself up a

disgusting no one wants you to beat

yourself up I don't want you to beat

yourself up well uh you know after today

you know Debbie clearly felt attacked by

her stuff she's still painting herself

as a victim but if things don't change

her business will not survive who wants

to put one in girls me I know you do I

know you're dying grab one grab one I'll

give you your hair for free for a year

shred that one shredding all those

coupons today it felt amazing I feel

like I could go shopping cuz I'm going

to make more money I feel like I

actually could buy myself

something you look traumatized Debbie

I'm just listening and watching I don't

want you to listen and watch I want you

to be active in it I could tell Debbie

still stands by some of those letters I

don't think Debbie really took it all in

today I really don't know if you can

change but I'm hoping you

ketchup I just want to point out to

everyone that this is the front of the

salon come on in the front door girls oh

my God

oh my God oh my God oh my

God as you can see the front desk has

been moved to the front door so now when

clients walk in the front they're

greeted by the reception staff I love

the desk being there I think that's

where it should have been you can walk

in and you can see the salon from there

rather than hiding behind the corner you

can see that I put decorative accents on

the wall just again to kind of tie in

the feel of Elegance Touch of Elegance

really didn't have a Touch of Elegance

and I've really tried to make it more of

an upscale salon and I have also stopped

you with color block and color

remover I think the renovations are

beautiful we're really blessed to have

Tabitha come and help us work towards a

better

future this is a color processing

station all the marketing material is

gone this is for clients to sit and

process and relax make sense yeah and

the back of the salon that used to be

the front of the salon this is now the

manicure area wow oh my gosh as you can

see I have framed your shredded Flyers

oh my go that is a riot because I think

they're better served as art and as a

reminder of what not to do than used as

marketing material wow you like that

we're all excited about it we are like

ecstatic we are really determined to

make this Salon great and make ourself

great as hairdressers today is about

professional ISM and consistency so what

I did was Create A Touch of Elegance

policy manual it's simple it's

straightforward and Debbie then you can

hold them accountable if they're not

doing

something I know that there was a rule

about no flip-flops and that is in here

and I can see that all of you today have

on closed shoes and

Debbie you've broken your own rule the

only way the rules work is when you lead

by examp exle for your staff I was

disappointed Debbie didn't follow dress

code today when we were while was just

like what the hell is she taking this

seriously cuz we're all taking it

seriously all right I want a great day

today have a really good

day how you doing how are you how are

you fine it's uh very hard to teach an

old dog new trips let me tell you I have

experienced a little of that this this

week thankfully you're open to learning

so when you draw your client I can show

you a little bit if you want me to

because it you can go in a little deeper

to blur the line

down it looks good look there's no

bleeding it looks like you did a really

good job thank you a lot no one's had

stains today so far I'm loving I'm

loving life the work in this Salon has

already improved with the little bit of

help I've given these girls if they get

some real education they could be good

stylists I typically start in the back

just because that's where the bulk of

the hair is you're going to hold it down

lower okay okay because you don't really

want to take as much length off the

other way that you can do it is to go in

this way and you remove the bulk but I

haven't taken any length off I wish we

could have a little more time with

Tabitha obviously she's taught us so

much in just a few

days when I was watching my staff with

Tabitha really bothered me you know I've

always been up for education but they

really don't like watching me and

listening to me they're doing their own

thing you know you were really

frustrated when we sat down and talked

to Debbie because you said give me more

like give me more responsibility I'm I'm

capable I'm

confident I can take this salon and whip

it into shape in probably a week like I

have no problem sending people home cuz

they're not in dress code you know

how are you feeling about the changes I

love it you love it I do do you think

that it's going to stick with

Debbie I don't know still hard to tell

right

now how do you think Debbie is

overwhelmed I think she's excited but a

little overwhelmed yeah yeah yeah do you

think she gets it um we'll see the staff

seem really excited for re opening day

but really nervous that Debbie wasn't

going to change and that's a problem

did you use the color block we did what

the one I bought or this one that one

this one

yeah this is really styling wax though

not hair block um I asked Stephanie to

get me the color block and that's what

she brought me so I'm sorry I asked I

thought you the little one that F I

didn't want to micro manage so I let her

just okay I gave her a direction she

help me next time thanks right you throw

Stephanie on the bus you didn't do

anything wrong it was just a question

yeah I felt it was

fine it's really frustrating that

Debbie is a quit and the problem is

she's terrorizing all her staff and

driving her clients

away how do you think your staff went

today

it's hard cuz I was busy so I didn't

really get to walk around too much and

see what they were doing but I know your

stuff want critique right there should

be better work but they need the

education to get them to that point to

do better work and that is one of my

final recommendations to you that you

have a real education program in here I

don't want you to think that we haven't

done anything because we have I have a

structured class once a month for them

someone told me that they have been here

for a few months and and they have never

had a class since they've been here I

don't know if they missed it I need you

to listen to me yeah I'm listening

you're not really listening to me you're

making excuses and you're giving

me this has been a very one-sided story

that's been told here in the last week

I'm not telling a one-sided story I'm

telling a story that I've had from your

staff did the staff tell you that I sent

them to California last November and

spent $115,000 of my own money did they

tell you that and half of those girls

don't even work for me anymore and you

know what I get the bill every month and

I just pay it give me a break

do they need more education yes do I

have to stop being disappointed because

of a mutiny and taking it out my anger

out on them of

course I'm not denying the things that I

fall short on here but I'm also going to

take a stand for myself you know not one

of those girls once supported me they

just all threw me under the bus this is

I'm tough on them and if I hurt

their feelings every now and then so be

yeah Debbie what I'm trying to show

you is how to change having a sit down

with your staff was about them being

honest and telling you and you being

able to hear it not so it hurt you but

so that you could clear the air and

start fresh with their

support I understand how wonderful those

girls are out there every single one of

them what was brought to light for me

was the fact that I was in a pretty

tough place last February I have a lot

of work to do to get myself back to

waking up every morning with a really

positive attitude about everything every

single one of them out there wants to

support you something that you have to

remember because they are the ones that

stayed and they are the ones that stood

by you and they are the ones that

believe

if you get it it will get better

yeah I'm taking it serious and I know

all of you are but it's just hopefully

every is taking it serious too we'll see

if the old behaviors leak back out

hopefully she changes and we can all

stay here but if not I see a lot of us

leaving I hope Debbie definitely changes

and takes a look at everything that

we've told her it's the last STW for all

of us and it has to change because if it

doesn't I don't see a future for many of

us

[Music]

yeah you know I think you guys did a

great job

today I saw how happy you were to walk

in this morning and how motivated you

were so thank you thank you and Debbie

and I were just sitting down talking

about my final recommendations Melissa

you told me you wanted more

responsibility you wanted to be be able

to take more on and you wanted to help

grow this business in the right way so

Melissa is going to be on my management

team y I'm happy with her having me be

Salon manager I can't wait to utilize my

talents Debbie's also promised me no

more coupons thank you thank you we've

already established what coupons are

good for confetti it has to be all about

the work in here and I recommended to

Debbie that there has to be education in

here so to kick off your new education

program I'm giving everyone in this

Salon a 3-day class at the suon

Academy oh my goodness it was amazing I

think those classes are something we

really need and we really want them cuz

we want to learn more we don't want to

be stuck in the little box Debbie's

promised me that she's really going to

change and pay attention a lot of

changes coming we all have to support

each other and if any of us falter we

should be there to help each other and

go forward with those changes that we

all want so

much I think Tabitha is an amazing

insightful person and we're a stronger

team now than ever before because we're

all on the same page and we all agree

that this is what we want all right so I

have one last surprise for you oh my

gosh

har make sure you do the right thing

because you never know when I may be

back good luck everyone thank you I have

found Debbie to be a brick wall all week

but today at the end of the day I

finally got through to her and I hope

that Debbie and her team can work

together to make this Salon and Spa a

success it's been 6 weeks since I was a

touch of elegant salon and Debbie was

really hard to get through to so I'm

really curious to see how Debbie and her

staff are doing

today hi are you good how are you good

how do clients like the renovations in

the salon um good good they like it a

lot actually I mean it was very nice for

me to walk in the front door this

morning I had ABS Clarity where I was

going hello debie how are you good I'm

good yeah yeah I'm great we got our

policy and procedure manuals finished

our code of conduct manuals finished we

have

um an educational program for the Year

Melissa and I worked on all of it every

weekend we have a wedding party booked

because of the bridal show from the

bridal show that's amazing every weekend

how are all the coupons and discounts

going what coupons you're looking at me

like I have 12 heads now no we don't

have any coupons sounds like things are

going really well it's been amazing it

was a it was it couldn't have been

better what happened to us I drank the

tabith Kool-Aid I'm looking at things

completely different I was a mess and I

thought I was amazing and I couldn't

figure out why everything was wrong and

I was doing everything right that's

funny cuz it was not so not

true you feel like Debbie's kind of

trying trying to yes she is trying she's

trusting me more that's good and she's

more on our team sounds like a different

place it feels like a different place

yeah definitely has changed overall from

the de to the service providers to

everybody crosschecking and double

cheing and so now it's about the quality

of the work not the volume of people

right good I'm glad to hear it yeah

can't believe how much Everything's

changed in here it's great I know well

when I was here 6 weeks ago I thought

Debbie was incapable of changing but

Debbie is really trying to incorporate

all of my recommendations and if she

keeps going she really could have a

successful salon on the next Tabitha

Salon Takeover we're looking to be set

apart from the beauty shop we're trying

to get the fruit snack that's high end I

have an area right here why are you in

my area they argue about their own

personal with stuff that don't even have

to do with the salon Frank isn't getting

any clearly you want to save your

marriage your business or both I just

don't like bringing my clients to drama

blow my brains out yes sweetheart don't

call me sweetheart my name is Tabitha

thank you very much it's like crazy bill

I dare you I not go to for more

info and footage Go to bravotv.com

[Music]

[Applause]

Key Vocabulary

Vocabulary	Meanings
salon /səˈlɒn/ A1	noun - a place where people get hair styling and beauty treatments
staff /stæf/ A2	noun - employees of a business, especially those who work in the same place
client /ˈklaɪənt/ A2	noun - a person who receives a service, especially from a professional
coupon /ˈkuːpɒn/ B1	noun - a voucher that gives a discount or special offer
discount /ˈdɪskaʊnt/ B1	noun - a reduction in price
management /ˈmænɪdʒmənt/ B2	noun - the act or skill of controlling and organizing a business
marketing /ˈmɑːrkɪtɪŋ/ B2	noun - activities involved in promoting and selling products or services
revenue /ˈrevənjuː/ C1	noun - income generated from business activities
mutiny /ˈmjuːtəni/ C1	noun - a rebellion against authority, especially by a group of employees
walkout /ˈwɔːkˌaʊt/ B2	noun - a mass departure of workers as a protest
education /ˌedjʊˈkeɪʃən/ B1	noun - the process of teaching or learning, especially in a formal setting
policy /ˈpɒlɪsi/ B2	noun - a set of official rules or guidelines
manual /ˈmænjuəl/ B2	noun - a handbook that gives instructions or information
professional /prəˈfeʃənl/ B2	adjective - relating to a job that requires special education or training
stressful /ˈstreſfəl/ B2	adjective - causing mental or emotional strain
overwhelmed /ˌoʊvərˈwɛlmd/ C1	adjective - feeling unable to cope with a situation
restructure /ˌriːˈstrʌktʃə(r)/ C1	verb - to change the organization or arrangement of something
appointment /əˈpɔɪntmənt/ A2	noun - a scheduled meeting, especially with a professional
refund /ˈriːfʌnd/ B1	verb - to give back money that has been paid
haircut /ˈheə.kʌt/ A2	noun - the act of cutting a person's hair or the resulting style

Key Grammar Structures

• I feel like when I leave this industry it's going to be a really sad day.

  ➔ Future with 'going to'

  ➔ The phrase "it's going to be" is used to express a future action or state.

• After a staff walk out, Debbie's Salon is hanging on by a thread.

  ➔ Present continuous for ongoing action

  ➔ "Is hanging on" is in the present continuous tense, indicating an action happening now.

• If she can't turn things around, she could lose everything.

  ➔ Conditional sentence (Type 1)

  ➔ The sentence uses "if" to express a possible condition and its result.

• I've had surveillance cameras in Touch of Elegant Salon all day.

  ➔ Present perfect for past action with present relevance

  ➔ "Have had" is used to describe an action that started in the past and is relevant now.

• I took a home equity loan of credit out and I have been dipping into that to support my salon.

  ➔ Present perfect continuous for ongoing past action

  ➔ "Have been dipping" indicates an action that started in the past and continues to the present.

• She can't keep it inside anymore; she can't bottle it in.

  ➔ Modal verb for ability

  ➔ "Can't" is used to express inability or lack of capacity.

• I stopped giving them out because people wouldn't read it.

  ➔ Past simple for completed action

  ➔ "Stopped" is in the past simple tense, indicating a completed action.

• I'm not sure how much of what the staff said got through to Debbie.

  ➔ Relative clause with 'what'

  ➔ The relative clause "what the staff said" provides more information about the subject.

• If things don't change, her business will not survive.

  ➔ Conditional sentence (Type 1)

  ➔ The sentence uses "if" to express a possible condition and its result.