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thank you very 00:00
much oh hello I don't think we've met 00:07
Sam Erics Victor Tang pleased to meet 00:10
you and what company are you from Mr 00:13
tank oceanwide I'm the sales 00:16
representative for this region ah yes I 00:18
know your company uh your business is 00:21
expanding very rapidly at the moment yes 00:24
we're doing quite well and yourself who 00:26
do you work for actually I work for 00:28
myself I'm the CEO of a small export and 00:30
packaging company we specialize in 00:33
Seafood it's a growing Market yes but a 00:35
very competitive one Mr Tang please call 00:39
me Victor Sam Victor let me introduce 00:42
you to someone Lynn this is Victor Tang 00:45
he's the regional rep for oceanwide this 00:48
is Lyn Chan my sales manager how do you 00:50
do Mr Tang I'm very well thank you nice 00:53
to meet you Miss Chen and you can I get 00:55
you another drink thank 00:59
you well it's been good to meet you Sam 01:03
and very interesting to hear about your 01:05
business look we are having a small 01:07
dinner for some of our clients and 01:09
friends after this why don't you join us 01:11
that's very kind of you I'll just check 01:14
with my associate whether they have 01:16
other arrangements for us well your 01:17
associate is most welcome to join us too 01:19
thank you excuse me 01:21
Walter this is Sam Eric from Eric's 01:26
Imports he has very kindly invited us to 01:29
a dinner yes would you like to join us 01:31
unfortunately I have another engagement 01:34
but thank you for the invitation well 01:36
perhaps you could join us after that for 01:38
a 01:39
drink sounds great I'd be happy to where 01:40
shall we meet how about the Lounge Bar 01:44
here at about 10 I'll see you then 01:47
excuse me Lyn Victor's joining us for 01:50
dinner oh wonderful I hope you don't 01:54
mind of course not you're most welcome 01:57
well um should we make a move would you 02:00
mind if I just say goodbye to a few 02:02
people no problem we'll see you outside 02:04
in a few minutes 02:07
okay another drink sir no thank 02:09
you excuse me is anyone sitting here no 02:14
please have a seat that's better my feet 02:19
are killing 02:23
me have you been here long no but I just 02:24
flew in this morning and I haven't had a 02:27
chance to sit down since then oh where 02:29
have you come from from 02:32
Manila is this your first visit to 02:35
Australia no I have been once before but 02:37
it was a long time ago and have you been 02:40
to Sydney before no it's an amazing 02:43
City yes it has its points but you're 02:47
lucky to live in Manila it's a 02:50
fascinating City what about yourself do 02:52
you live in Sydney no I live in 02:55
Melbourne I'm just here for the the 02:58
conference I'm going to Melbourne later 03:00
what's the weather like there not too 03:02
good in winter but at the moment it 03:05
should be 03:07
okay so how's your hotel it's good very 03:09
convenient just near the harbor have you 03:14
seen the opera house yet yes we flew 03:17
right over 03:20
it excuse me there's someone I must talk 03:22
to it's been very nice to meet you I'm 03:25
Walter by the way you too I'm Sue 03:28
perhaps we'll meet later I hope 03:31
so has everybody got a copy of the 03:37
agenda thank you would you mind taking 03:39
minutes John oh not at all good well 03:42
then let's get 03:46
started first of all thank you everyone 03:48
for attending at short 03:51
notice as you know the objective of this 03:52
meeting of the capital Works committee 03:55
is to discuss a proposal for some urgent 03:57
building work at our Southside plant um 04:00
as we've got to reach a decision which 04:03
may involve spending we'll run it as a 04:05
formal meeting now you've read The 04:07
Proposal so without further Ado I'd like 04:10
to open it up for discussion or perhaps 04:13
if we can start with you T what's your 04:15
view well I'm not convinced that the 04:18
work is as urgent as this report 04:21
suggests so to sum up I think we are all 04:23
aware that some urgent work does need to 04:27
be done done and we will need to work on 04:29
a longer term plan for a major 04:31
refit well if there's no more discussion 04:34
we'll put it to a vote we are 04:38
recommending that tenders be called for 04:40
the Urgent work needed all those in 04:42
favor all those 04:46
against then that's agreed any other 04:48
business then we'll close the meeting 04:52
thank you everyone the next meeting will 04:54
be in 2 weeks at the same time 04:57
well I'm not convinced that the work is 05:02
as urgent as this report suggests so 05:04
perhaps we should come on the building 05:06
is practically falling down sorry Lynn I 05:08
don't think tan had finished we'll get 05:11
to you in a minute sorry as I was saying 05:13
perhaps we should get a second opinion 05:17
before we spend any money H thank you 05:19
tan what's your opinion 05:22
Walter well as far as I'm concerned it's 05:24
a question of safety so I think we 05:27
should go ahead 05:29
are you suggesting that someone could 05:30
get hurt in my opinion yes if you ask me 05:31
there is a serious risk of an accident 05:35
and it's not a recent problem are you 05:37
implying we should have done something 05:40
earlier much earlier it's a real concern 05:41
he 05:45
here in that case I agree we should do 05:46
something now I think so 05:50
too thank you Walter well if there's no 05:52
excuse me Madam chairperson yes Barbara 05:56
what what about the problem with parking 05:59
there were no places again this morning 06:01
maybe if you got to work on time all 06:03
comments through the chair if you don't 06:05
mind Walter parking isn't on the agenda 06:07
for this meeting perhaps you could 06:10
suggest it for our next meeting 06:12
Barbara well if there's no more 06:14
discussion we'll put it to a vote here 06:16
here okay great now we're looking at the 06:20
options for handling our online orders 06:24
they're going through the roof and 06:27
frankly the lead time for delivery is 06:29
blowing out we need to improve our 06:31
performance in this area any suggestions 06:34
well as I see it we have three options 06:38
the obvious one is to employ more people 06:41
to do the job another alternative is to 06:42
automate the system more cut down on the 06:46
physical handling and the third option 06:48
we could 06:51
Outsource what are the pros and cons 06:52
well looking at increasing staff versus 06:55
automation we have to consider the cost 06:57
automating has a higher Capital cost 07:01
than putting on more staff on the other 07:03
hand employing more people is more 07:05
expensive over a long term if we keep 07:08
growing it'll cost more in the long run 07:10
How likely is it that will see continued 07:13
growth I'd say it's a 07:16
certainty oh I'd say a high probability 07:18
nothing certain in business so what 07:21
about the third option 07:23
Outsourcing it does take the problem off 07:26
our hands but but we lose contact with 07:28
our customers what about the bottom line 07:30
Outsourcing is the cheapest option and 07:33
the easiest in the short term but if we 07:35
want to keep the operation inhouse the 07:38
best option is automating our 07:40
system the only downside is we're taking 07:43
a risk that our business will keep 07:46
growing which we hope it will we 07:47
certainly 07:50
do today we're looking at our new widget 07:51
plant being built at Southside I've 07:54
asked Barbara to report on progress 07:57
and bring us up to date and up to speed 07:59
Barbara thanks Denise I'll just outline 08:03
the process we've been through Identify 08:06
some problems and give you an estimate 08:09
on completion time and the outcome 08:11
financially is it good news or bad news 08:14
bear with me now if you recall after a 08:17
feasibility study we put the project out 08:21
to Tender 18 months ago and selected 08:23
easy build as our project 08:25
manager work commenced about 15 months 08:27
ago and it's been progressing to 08:30
schedule until recently what's the 08:32
problem unfortunately there are 08:36
three firstly there's been a delay in 08:39
materials specifically steel because of 08:42
industrial issues at the 08:44
suppliers secondly we've lost days due 08:46
to the weather and finally there's been 08:49
a resulting cost 08:52
blowout so what are we going to do well 08:54
they've managed to get another supplier 08:57
now I suggested moving the completion 08:58
date back that way there's no penalty 09:01
and they agreed to redeploy their 09:04
workers until building can start 09:05
again smart thinking we've been waiting 09:08
for the rain to stop but we can't 09:11
control the weather and the cost at this 09:13
stage just a small overedge but I'll be 09:17
watching it very closely over the next 09:19
few months with no more delays we're 09:21
expecting to complete the project just 09:24
one month behind 09:26
schedule good work 09:27
Barbara now I'd like to refer to the 09:33
first graph as you can see this is a bar 09:35
graph measuring net sales over the first 09:38
10 months of the 09:41
year you'll notice that sales Rose 09:43
steadily in the first few months then 09:45
there was a marked increase in 09:48
April they picked in May at around 3.2 09:50
million and leveled off then there was a 09:53
dramatic drop in the following month 09:56
followed by a significant increase in 09:58
August and this trend has continued up 10:01
until the present what was the reason 10:04
for the sudden drop in July this was 10:06
mainly due to a drop off in air 10:08
conditioner sales so it's a seasonal 10:10
effect could it be a consequence of the 10:12
negative effect of the interest rate 10:16
rise 10:18
possibly now if I could draw your 10:21
attention to this next 10:23
diagram this is a line graph of sales 10:25
the the Blue Line represents air 10:29
conditioner sales the red line shows 10:31
heaters as you'll note air conditioner 10:34
sales dropped steadily from January to 10:37
July bottoming out then while heater 10:39
sales experienced a sharp increase from 10:43
March to June then dropped markedly from 10:46
June to July then declined through to 10:49
September with a pronounced drop in 10:52
October does this explain the 10:55
fluctuation in total sales large 10:57
if we look at this Pi 11:00
diagram you can see that air 11:02
conditioners and heaters together 11:04
represent more than half of our total 11:06
sales but they vary seasonally while 11:09
other appliances are fairly steady 11:12
through the year well we can't sell air 11:14
conditioners when it's cold what's the 11:17
solution export to Europe and America 11:19
easiest said than 11:22
done today I'm going to look at the 11:24
results of our customer survey first 11:27
I'll go through the survey questions 11:30
then summarize the results and finally 11:33
I'll outline the conclusions after that 11:36
there'll be time for questions and 11:39
discussion so let's start with the 11:41
survey 11:43
questions turning to the results as you 11:46
can see from the diagram most people 11:49
decided what to buy when they saw the 11:52
product at the 11:54
showroom about 13 made their decision 11:56
based on what the salesperson said the 11:59
others knew what they wanted to buy 12:02
already most of those made their 12:04
decision on the recommendation of a 12:07
friend only a few said they relied on 12:09
Advertising let's move on to the 12:15
conclusions the first one is that it's 12:18
very important that sales people on the 12:21
floor know about our 12:23
products another is that after sales 12:25
service is critical people who 12:29
experience good after sales service are 12:32
more likely to recommend a brand and 12:34
finally 12:38
advertising it's expensive so we need to 12:39
make sure we're getting results thank 12:42
you so I'd like to end with a summary of 12:45
what I've looked at today and some 12:48
recommendations the figures show that 12:52
sales are strongly seasonal and that 12:54
customers depend on good information on 12:56
the room 12:58
floor so I'd like to recommend we 13:00
concentrate on discounting in the off 13:02
seasons and spend more time on briefing 13:04
our sales 13:06
representatives that's all I have for 13:09
now are there any 13:10
questions you mentioned that the sales 13:12
figures may also reflect economic 13:15
Trends can you expand on that well we 13:18
are always going to depend on the 13:22
economy as I understand it we can look 13:24
forward to an improvement this year does 13:27
that answer your question are you saying 13:29
we're in for a period of growth well I'm 13:32
afraid that's a bit outside my area of 13:35
expertise but that's what the papers are 13:37
suggesting if you believe it h you 13:40
suggested that we might be spending too 13:43
much on Advertising can you clarify that 13:45
it's hard to quantify without better 13:49
data sorry could you repeat that we 13:51
don't have the figures to really know 13:56
how effective our advert in is in my 13:57
experience you can't do without 14:01
advertising time for one last 14:05
question I have one yes John is it time 14:08
for 14:11
coffee okay we'll wrap up now thank you 14:12
for your input everyone thank 14:16
you Wilson Wilson can I help you yes 14:19
this is Lyn Chan from Acme appliances 14:23
I'd like to speak to Mr Wilson if he's 14:26
available please would that be Mr Wilson 14:28
senior or Mr Wilson Jr Mr Wilson senior 14:30
I'll just see if he's available hold the 14:34
line 14:36
please it's a Lynch Chan from 14:39
mme I'm sorry Mr Wilson's in a meeting 14:44
at the moment may I take a message yes 14:47
could you ask him to phone me please my 14:50
number is 14:53
231 14:55
5654 I'm sorry I didn't catch your name 14:57
linchan Acme appliances let me check the 15:00
number 15:03
23156 54 that's right I'll pass that 15:05
message on thank you thanks 15:10
bye Acme appliances Lyn Chan speaking 15:20
this is Tom Wilson returning your call 15:24
ah yes Mr Wilson thanks for calling back 15:27
I wanted to set up a meeting with you to 15:30
discuss your requirements for next year 15:31
yes certainly how about uh Thursday at 15:34
2:30 that would be fine okay I look 15:37
forward to seeing you then Thursday 2:30 15:41
see you then goodbye 15:44
goodbye hello Lin Chan sales manager for 15:48
National sugar and my associate John 15:52
Martin very pleased to meet you I'm 15:54
Victor tang and this is my legal advisor 15:56
pen I hope you had a pleasant flight 15:59
over yes we did thanks are you staying 16:00
for a few days unfortunately we need to 16:03
get back to Manila tomorrow well we 16:05
better get down to 16:07
business Mr Tang to start off with I 16:13
just want to say we believe we can offer 16:16
you a very good deal and come up with a 16:18
win-win result well from our point of 16:20
view we see it as an exploratory tour 16:23
testing the water you might say we don't 16:26
intend to reach any agreements at this 16:28
meeting in any case we would need to run 16:30
it past our board first you haven't 16:32
heard our terms yet you may find them 16:34
hard to 16:36
resist of course we understand you need 16:38
time to consider any offer my first 16:41
priority is to keep the negotiations 16:43
open what's your proposal Miss Chan 16:46
we're prepared to offer a very 16:49
attractive price for a minimum sale in 16:51
exchange for a 2-year contract John will 16:53
clarify the terms 16:56
so that's our offer we believe it's a 17:01
fair one with advantages for both sides 17:03
yes well we're prepared to consider your 17:06
offer Miss chant if you can accept some 17:08
conditions and subject to consideration 17:10
by the board what are the 17:13
conditions well firstly the price you're 17:15
proposing would that be variable 17:18
depending on currency 17:20
fluctuations the issue is that we're in 17:22
an unstable environment at the moment 17:24
the exchange rate could affect us 17:27
negatively 17:28
us too true but the problem is that 17:29
we're tied to the US dollar we could 17:32
consider hedging against currency in 17:34
both directions that would be 17:36
acceptable another problem we may have 17:39
is that of Supply our customers often 17:41
need Supply at short notice if we do get 17:44
large orders we need to guaranteed 17:46
delivery so we need the stockpile the 17:48
difficulty there is the capital outlay 17:51
how would you feel about a partial 17:53
offset against our sales you mean a loan 17:55
I suppose so would you be agreeable to a 17:59
deferred payment we can provide security 18:02
of course I think that would be 18:04
acceptable unfortunately I would need to 18:07
get board approval for it of course then 18:10
I think we might have a deal in 18:14
principle time to 18:16
celebrate our keynote speaker is a man 18:21
who I'm sure is very well known to all 18:24
of you he's professor of fruty 18:26
at dubo University and has written many 18:29
books on the subject of tropical fruit 18:32
so without further Ado I'd like to 18:35
introduce our keynote speaker Dr Sam 18:37
Erics thank you 18:45
Denise The Honorable Judith Bryant 18:47
Minister for trade Professor Eric Vogel 18:49
professor of Economics at wager 18:52
University distinguished guests ladies 18:54
and gentlemen to today's topic why 18:56
bananas are bent is a very significant 19:00
one in terms both of international trade 19:03
and culture in thinking about the topic 19:05
I felt it would be appropriate to 19:08
address briefly the history of bananas 19:10
and banana farming the many qualities of 19:13
bananas both positive and negative and 19:16
of course examine the uses of the banana 19:18
but first let me tell you a story about 19:22
a 19:25
banana ladies and gentlemen 19:26
I hope I've been able to clear up a few 19:29
misconceptions and leave you with some 19:31
new ideas about how we might view 19:34
bananas in the 19:36
future we've seen in looking at their 19:38
history that bananas have a significant 19:40
role in many cultures I've also noted 19:43
their positive nutritional qualities and 19:46
in addressing the main question why 19:50
bananas are bent we've learned that the 19:52
reasons are many and 19:54
complex Madam chair 19:57
thank you for the opportunity to address 19:59
the conference today and thank you 20:01
ladies and gentlemen for your kind 20:03
[Applause] 20:05
attention well it has been a great 20:08
pleasure to meet you Sam and Lynn yes 20:10
we've enjoyed meeting you too Victor yes 20:13
it's been great what a pity you have to 20:15
go home well all good things must come 20:17
to an end but I'm sure we'll meet again 20:20
yes I hope so and good luck with your 20:23
business I'm sure it will go well and I 20:26
wish you every success too well I think 20:29
we should drink a toast to the end of 20:32
the conference and to ourselves Here's 20:34
to Us Cheers Cheers 20:36
Cheers we should keep in touch yes have 20:42
I given you my card ah 20:46
no thanks very much here's 20:50
mine do you have a card ly yes 20:54
thank 20:58
you I'll send you an email and if you're 20:59
ever in Singapore you must look me up we 21:02
certainly will and you have my number 21:05
when you're next in Sydney give me a 21:07
call we'll have a drink may I take 21:09
these well I'd better get going or miss 21:13
my flight have a good flight home bon 21:16
voyage goodbye until next time 21:19
goodbye let's compare a and a to 21:24
together uh some of my students they 21:28
find it's quite tricky to distinguish 21:31
between the cell now and now okay let's 21:34
sty this is air to make the air cell 21:38
very easy uh like this your your lips 21:43
are slightly 21:47
open like this and at the same time put 21:49
your jaw and your tongue down okay e e 21:53
okay e um some people spread their lips 21:59
into both sides like this e no sorry 22:04
it's not correct okay just put your draw 22:09
and your tongue down e e so this is Wet 22:12
Wet This one 22:19
pen 22:23
pen this lead lead 22:24
some of my students they pronounce like 22:29
wet or that or what this is pan or p uh 22:31
uh Le or lead or uh L sorry they are not 22:40
correct okay put your CH and your tongue 22:47
down e e very 22:51
quick wet wet pen pen this 22:54
one e let let 23:01
now this one a e uh they are somehow the 23:07
same because they have the same vowel a 23:12
right but this is the Deep thong deep 23:16
thong two single vowels together so they 23:19
come from a and then end in e okay begin 23:22
with e e and and with e e 23:28
a a okay e e okay now match them 23:34
together 23:39
a 23:42
a okay somehow the same with a a very 23:43
soft okay a now again a e a this one e 23:48
just your and then tongue down e 23:55
e and this one a little bit open e and 23:58
then close 24:03
a a understand 24:05
so e e 24:09
a 24:13
a this is 24:16
wait 24:19
wait this one 24:21
pain pain this is a a a and then a we 24:25
have n so 24:31
a a so we have 24:34
pain pain this 24:38
one 24:42
L 24:44
light now compare them 24:46
together red 24:50
wet 24:54
wait wait 24:55
pen 24:59
pen 25:01
pain 25:03
pain 25:05
let 25:07
let light light okay or can you hear the 25:09
differences between them yes right now 25:15
one more time 25:18
quicker wet wet wait wait wet wait 25:20
pen pen pain pain pen 25:28
pain let let light light let 25:34
light now let's come to a and air 25:42
somehow the same too right 25:48
now e just move your tongue in your JW 25:51
down e e this one 25:55
come from a to uh remember uh rounded 25:59
uh uh air air again huh this is e e stop 26:06
here e and this one 26:15
e 26:19
e quicker air air so again e air air can 26:21
you see the difference yes right now e 26:30
we have shet 26:35
shet 26:39
very 26:40
very 26:43
fairy 26:44
fairy for E air 26:46
air 26:52
shared 26:54
shared m very 26:57
very 27:01
fairy fairy 27:02

– English Lyrics

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[English]
thank you very
much oh hello I don't think we've met
Sam Erics Victor Tang pleased to meet
you and what company are you from Mr
tank oceanwide I'm the sales
representative for this region ah yes I
know your company uh your business is
expanding very rapidly at the moment yes
we're doing quite well and yourself who
do you work for actually I work for
myself I'm the CEO of a small export and
packaging company we specialize in
Seafood it's a growing Market yes but a
very competitive one Mr Tang please call
me Victor Sam Victor let me introduce
you to someone Lynn this is Victor Tang
he's the regional rep for oceanwide this
is Lyn Chan my sales manager how do you
do Mr Tang I'm very well thank you nice
to meet you Miss Chen and you can I get
you another drink thank
you well it's been good to meet you Sam
and very interesting to hear about your
business look we are having a small
dinner for some of our clients and
friends after this why don't you join us
that's very kind of you I'll just check
with my associate whether they have
other arrangements for us well your
associate is most welcome to join us too
thank you excuse me
Walter this is Sam Eric from Eric's
Imports he has very kindly invited us to
a dinner yes would you like to join us
unfortunately I have another engagement
but thank you for the invitation well
perhaps you could join us after that for
a
drink sounds great I'd be happy to where
shall we meet how about the Lounge Bar
here at about 10 I'll see you then
excuse me Lyn Victor's joining us for
dinner oh wonderful I hope you don't
mind of course not you're most welcome
well um should we make a move would you
mind if I just say goodbye to a few
people no problem we'll see you outside
in a few minutes
okay another drink sir no thank
you excuse me is anyone sitting here no
please have a seat that's better my feet
are killing
me have you been here long no but I just
flew in this morning and I haven't had a
chance to sit down since then oh where
have you come from from
Manila is this your first visit to
Australia no I have been once before but
it was a long time ago and have you been
to Sydney before no it's an amazing
City yes it has its points but you're
lucky to live in Manila it's a
fascinating City what about yourself do
you live in Sydney no I live in
Melbourne I'm just here for the the
conference I'm going to Melbourne later
what's the weather like there not too
good in winter but at the moment it
should be
okay so how's your hotel it's good very
convenient just near the harbor have you
seen the opera house yet yes we flew
right over
it excuse me there's someone I must talk
to it's been very nice to meet you I'm
Walter by the way you too I'm Sue
perhaps we'll meet later I hope
so has everybody got a copy of the
agenda thank you would you mind taking
minutes John oh not at all good well
then let's get
started first of all thank you everyone
for attending at short
notice as you know the objective of this
meeting of the capital Works committee
is to discuss a proposal for some urgent
building work at our Southside plant um
as we've got to reach a decision which
may involve spending we'll run it as a
formal meeting now you've read The
Proposal so without further Ado I'd like
to open it up for discussion or perhaps
if we can start with you T what's your
view well I'm not convinced that the
work is as urgent as this report
suggests so to sum up I think we are all
aware that some urgent work does need to
be done done and we will need to work on
a longer term plan for a major
refit well if there's no more discussion
we'll put it to a vote we are
recommending that tenders be called for
the Urgent work needed all those in
favor all those
against then that's agreed any other
business then we'll close the meeting
thank you everyone the next meeting will
be in 2 weeks at the same time
well I'm not convinced that the work is
as urgent as this report suggests so
perhaps we should come on the building
is practically falling down sorry Lynn I
don't think tan had finished we'll get
to you in a minute sorry as I was saying
perhaps we should get a second opinion
before we spend any money H thank you
tan what's your opinion
Walter well as far as I'm concerned it's
a question of safety so I think we
should go ahead
are you suggesting that someone could
get hurt in my opinion yes if you ask me
there is a serious risk of an accident
and it's not a recent problem are you
implying we should have done something
earlier much earlier it's a real concern
he
here in that case I agree we should do
something now I think so
too thank you Walter well if there's no
excuse me Madam chairperson yes Barbara
what what about the problem with parking
there were no places again this morning
maybe if you got to work on time all
comments through the chair if you don't
mind Walter parking isn't on the agenda
for this meeting perhaps you could
suggest it for our next meeting
Barbara well if there's no more
discussion we'll put it to a vote here
here okay great now we're looking at the
options for handling our online orders
they're going through the roof and
frankly the lead time for delivery is
blowing out we need to improve our
performance in this area any suggestions
well as I see it we have three options
the obvious one is to employ more people
to do the job another alternative is to
automate the system more cut down on the
physical handling and the third option
we could
Outsource what are the pros and cons
well looking at increasing staff versus
automation we have to consider the cost
automating has a higher Capital cost
than putting on more staff on the other
hand employing more people is more
expensive over a long term if we keep
growing it'll cost more in the long run
How likely is it that will see continued
growth I'd say it's a
certainty oh I'd say a high probability
nothing certain in business so what
about the third option
Outsourcing it does take the problem off
our hands but but we lose contact with
our customers what about the bottom line
Outsourcing is the cheapest option and
the easiest in the short term but if we
want to keep the operation inhouse the
best option is automating our
system the only downside is we're taking
a risk that our business will keep
growing which we hope it will we
certainly
do today we're looking at our new widget
plant being built at Southside I've
asked Barbara to report on progress
and bring us up to date and up to speed
Barbara thanks Denise I'll just outline
the process we've been through Identify
some problems and give you an estimate
on completion time and the outcome
financially is it good news or bad news
bear with me now if you recall after a
feasibility study we put the project out
to Tender 18 months ago and selected
easy build as our project
manager work commenced about 15 months
ago and it's been progressing to
schedule until recently what's the
problem unfortunately there are
three firstly there's been a delay in
materials specifically steel because of
industrial issues at the
suppliers secondly we've lost days due
to the weather and finally there's been
a resulting cost
blowout so what are we going to do well
they've managed to get another supplier
now I suggested moving the completion
date back that way there's no penalty
and they agreed to redeploy their
workers until building can start
again smart thinking we've been waiting
for the rain to stop but we can't
control the weather and the cost at this
stage just a small overedge but I'll be
watching it very closely over the next
few months with no more delays we're
expecting to complete the project just
one month behind
schedule good work
Barbara now I'd like to refer to the
first graph as you can see this is a bar
graph measuring net sales over the first
10 months of the
year you'll notice that sales Rose
steadily in the first few months then
there was a marked increase in
April they picked in May at around 3.2
million and leveled off then there was a
dramatic drop in the following month
followed by a significant increase in
August and this trend has continued up
until the present what was the reason
for the sudden drop in July this was
mainly due to a drop off in air
conditioner sales so it's a seasonal
effect could it be a consequence of the
negative effect of the interest rate
rise
possibly now if I could draw your
attention to this next
diagram this is a line graph of sales
the the Blue Line represents air
conditioner sales the red line shows
heaters as you'll note air conditioner
sales dropped steadily from January to
July bottoming out then while heater
sales experienced a sharp increase from
March to June then dropped markedly from
June to July then declined through to
September with a pronounced drop in
October does this explain the
fluctuation in total sales large
if we look at this Pi
diagram you can see that air
conditioners and heaters together
represent more than half of our total
sales but they vary seasonally while
other appliances are fairly steady
through the year well we can't sell air
conditioners when it's cold what's the
solution export to Europe and America
easiest said than
done today I'm going to look at the
results of our customer survey first
I'll go through the survey questions
then summarize the results and finally
I'll outline the conclusions after that
there'll be time for questions and
discussion so let's start with the
survey
questions turning to the results as you
can see from the diagram most people
decided what to buy when they saw the
product at the
showroom about 13 made their decision
based on what the salesperson said the
others knew what they wanted to buy
already most of those made their
decision on the recommendation of a
friend only a few said they relied on
Advertising let's move on to the
conclusions the first one is that it's
very important that sales people on the
floor know about our
products another is that after sales
service is critical people who
experience good after sales service are
more likely to recommend a brand and
finally
advertising it's expensive so we need to
make sure we're getting results thank
you so I'd like to end with a summary of
what I've looked at today and some
recommendations the figures show that
sales are strongly seasonal and that
customers depend on good information on
the room
floor so I'd like to recommend we
concentrate on discounting in the off
seasons and spend more time on briefing
our sales
representatives that's all I have for
now are there any
questions you mentioned that the sales
figures may also reflect economic
Trends can you expand on that well we
are always going to depend on the
economy as I understand it we can look
forward to an improvement this year does
that answer your question are you saying
we're in for a period of growth well I'm
afraid that's a bit outside my area of
expertise but that's what the papers are
suggesting if you believe it h you
suggested that we might be spending too
much on Advertising can you clarify that
it's hard to quantify without better
data sorry could you repeat that we
don't have the figures to really know
how effective our advert in is in my
experience you can't do without
advertising time for one last
question I have one yes John is it time
for
coffee okay we'll wrap up now thank you
for your input everyone thank
you Wilson Wilson can I help you yes
this is Lyn Chan from Acme appliances
I'd like to speak to Mr Wilson if he's
available please would that be Mr Wilson
senior or Mr Wilson Jr Mr Wilson senior
I'll just see if he's available hold the
line
please it's a Lynch Chan from
mme I'm sorry Mr Wilson's in a meeting
at the moment may I take a message yes
could you ask him to phone me please my
number is
231
5654 I'm sorry I didn't catch your name
linchan Acme appliances let me check the
number
23156 54 that's right I'll pass that
message on thank you thanks
bye Acme appliances Lyn Chan speaking
this is Tom Wilson returning your call
ah yes Mr Wilson thanks for calling back
I wanted to set up a meeting with you to
discuss your requirements for next year
yes certainly how about uh Thursday at
2:30 that would be fine okay I look
forward to seeing you then Thursday 2:30
see you then goodbye
goodbye hello Lin Chan sales manager for
National sugar and my associate John
Martin very pleased to meet you I'm
Victor tang and this is my legal advisor
pen I hope you had a pleasant flight
over yes we did thanks are you staying
for a few days unfortunately we need to
get back to Manila tomorrow well we
better get down to
business Mr Tang to start off with I
just want to say we believe we can offer
you a very good deal and come up with a
win-win result well from our point of
view we see it as an exploratory tour
testing the water you might say we don't
intend to reach any agreements at this
meeting in any case we would need to run
it past our board first you haven't
heard our terms yet you may find them
hard to
resist of course we understand you need
time to consider any offer my first
priority is to keep the negotiations
open what's your proposal Miss Chan
we're prepared to offer a very
attractive price for a minimum sale in
exchange for a 2-year contract John will
clarify the terms
so that's our offer we believe it's a
fair one with advantages for both sides
yes well we're prepared to consider your
offer Miss chant if you can accept some
conditions and subject to consideration
by the board what are the
conditions well firstly the price you're
proposing would that be variable
depending on currency
fluctuations the issue is that we're in
an unstable environment at the moment
the exchange rate could affect us
negatively
us too true but the problem is that
we're tied to the US dollar we could
consider hedging against currency in
both directions that would be
acceptable another problem we may have
is that of Supply our customers often
need Supply at short notice if we do get
large orders we need to guaranteed
delivery so we need the stockpile the
difficulty there is the capital outlay
how would you feel about a partial
offset against our sales you mean a loan
I suppose so would you be agreeable to a
deferred payment we can provide security
of course I think that would be
acceptable unfortunately I would need to
get board approval for it of course then
I think we might have a deal in
principle time to
celebrate our keynote speaker is a man
who I'm sure is very well known to all
of you he's professor of fruty
at dubo University and has written many
books on the subject of tropical fruit
so without further Ado I'd like to
introduce our keynote speaker Dr Sam
Erics thank you
Denise The Honorable Judith Bryant
Minister for trade Professor Eric Vogel
professor of Economics at wager
University distinguished guests ladies
and gentlemen to today's topic why
bananas are bent is a very significant
one in terms both of international trade
and culture in thinking about the topic
I felt it would be appropriate to
address briefly the history of bananas
and banana farming the many qualities of
bananas both positive and negative and
of course examine the uses of the banana
but first let me tell you a story about
a
banana ladies and gentlemen
I hope I've been able to clear up a few
misconceptions and leave you with some
new ideas about how we might view
bananas in the
future we've seen in looking at their
history that bananas have a significant
role in many cultures I've also noted
their positive nutritional qualities and
in addressing the main question why
bananas are bent we've learned that the
reasons are many and
complex Madam chair
thank you for the opportunity to address
the conference today and thank you
ladies and gentlemen for your kind
[Applause]
attention well it has been a great
pleasure to meet you Sam and Lynn yes
we've enjoyed meeting you too Victor yes
it's been great what a pity you have to
go home well all good things must come
to an end but I'm sure we'll meet again
yes I hope so and good luck with your
business I'm sure it will go well and I
wish you every success too well I think
we should drink a toast to the end of
the conference and to ourselves Here's
to Us Cheers Cheers
Cheers we should keep in touch yes have
I given you my card ah
no thanks very much here's
mine do you have a card ly yes
thank
you I'll send you an email and if you're
ever in Singapore you must look me up we
certainly will and you have my number
when you're next in Sydney give me a
call we'll have a drink may I take
these well I'd better get going or miss
my flight have a good flight home bon
voyage goodbye until next time
goodbye let's compare a and a to
together uh some of my students they
find it's quite tricky to distinguish
between the cell now and now okay let's
sty this is air to make the air cell
very easy uh like this your your lips
are slightly
open like this and at the same time put
your jaw and your tongue down okay e e
okay e um some people spread their lips
into both sides like this e no sorry
it's not correct okay just put your draw
and your tongue down e e so this is Wet
Wet This one
pen
pen this lead lead
some of my students they pronounce like
wet or that or what this is pan or p uh
uh Le or lead or uh L sorry they are not
correct okay put your CH and your tongue
down e e very
quick wet wet pen pen this
one e let let
now this one a e uh they are somehow the
same because they have the same vowel a
right but this is the Deep thong deep
thong two single vowels together so they
come from a and then end in e okay begin
with e e and and with e e
a a okay e e okay now match them
together
a
a okay somehow the same with a a very
soft okay a now again a e a this one e
just your and then tongue down e
e and this one a little bit open e and
then close
a a understand
so e e
a
a this is
wait
wait this one
pain pain this is a a a and then a we
have n so
a a so we have
pain pain this
one
L
light now compare them
together red
wet
wait wait
pen
pen
pain
pain
let
let light light okay or can you hear the
differences between them yes right now
one more time
quicker wet wet wait wait wet wait
pen pen pain pain pen
pain let let light light let
light now let's come to a and air
somehow the same too right
now e just move your tongue in your JW
down e e this one
come from a to uh remember uh rounded
uh uh air air again huh this is e e stop
here e and this one
e
e quicker air air so again e air air can
you see the difference yes right now e
we have shet
shet
very
very
fairy
fairy for E air
air
shared
shared m very
very
fairy fairy

Key Vocabulary

Start Practicing
Vocabulary Meanings

meet

/miːt/

A1
  • verb
  • - to come together with someone

company

/ˈkʌmpəni/

A1
  • noun
  • - a business organization

represent

/ˌrɛprɪˈzɛnt/

A2
  • verb
  • - to speak or act for someone or something

business

/ˈbɪznɪs/

A1
  • noun
  • - commercial activity

work

/wɜːrk/

A1
  • verb
  • - to do a job or activity
  • noun
  • - activity requiring effort

sales

/seɪlz/

A2
  • noun
  • - the activity of selling goods

meeting

/ˈmiːtɪŋ/

A1
  • noun
  • - an assembly of people for discussion

discuss

/dɪˈskʌs/

A2
  • verb
  • - to talk about something in detail

proposal

/prəˈpoʊzl/

B1
  • noun
  • - a plan or suggestion

urgent

/ˈɜːrdʒənt/

B1
  • adjective
  • - requiring immediate action

decide

/dɪˈsaɪd/

A1
  • verb
  • - to make a choice

suggest

/səˈdʒɛst/

A2
  • verb
  • - to propose an idea

problem

/ˈprɑːbləm/

A1
  • noun
  • - a difficulty or situation

agree

/əˈɡriː/

A1
  • verb
  • - to have the same opinion

offer

/ˈɔːfər/

A2
  • verb
  • - to present something for acceptance
  • noun
  • - a proposal made

consider

/kənˈsɪdər/

A2
  • verb
  • - to think about carefully

negotiate

/nɪˈɡoʊʃieɪt/

B1
  • verb
  • - to discuss terms to reach an agreement

conference

/ˈkɑːnfərəns/

B2
  • noun
  • - a formal meeting for discussion

significant

/sɪɡˈnɪfɪkənt/

B2
  • adjective
  • - important or meaningful

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Key Grammar Structures

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