[English]
thank you very
much oh hello I don't think we've met
Sam Erics Victor Tang pleased to meet
you and what company are you from Mr
tank oceanwide I'm the sales
representative for this region ah yes I
know your company uh your business is
expanding very rapidly at the moment yes
we're doing quite well and yourself who
do you work for actually I work for
myself I'm the CEO of a small export and
packaging company we specialize in
Seafood it's a growing Market yes but a
very competitive one Mr Tang please call
me Victor Sam Victor let me introduce
you to someone Lynn this is Victor Tang
he's the regional rep for oceanwide this
is Lyn Chan my sales manager how do you
do Mr Tang I'm very well thank you nice
to meet you Miss Chen and you can I get
you another drink thank
you well it's been good to meet you Sam
and very interesting to hear about your
business look we are having a small
dinner for some of our clients and
friends after this why don't you join us
that's very kind of you I'll just check
with my associate whether they have
other arrangements for us well your
associate is most welcome to join us too
thank you excuse me
Walter this is Sam Eric from Eric's
Imports he has very kindly invited us to
a dinner yes would you like to join us
unfortunately I have another engagement
but thank you for the invitation well
perhaps you could join us after that for
a
drink sounds great I'd be happy to where
shall we meet how about the Lounge Bar
here at about 10 I'll see you then
excuse me Lyn Victor's joining us for
dinner oh wonderful I hope you don't
mind of course not you're most welcome
well um should we make a move would you
mind if I just say goodbye to a few
people no problem we'll see you outside
in a few minutes
okay another drink sir no thank
you excuse me is anyone sitting here no
please have a seat that's better my feet
are killing
me have you been here long no but I just
flew in this morning and I haven't had a
chance to sit down since then oh where
have you come from from
Manila is this your first visit to
Australia no I have been once before but
it was a long time ago and have you been
to Sydney before no it's an amazing
City yes it has its points but you're
lucky to live in Manila it's a
fascinating City what about yourself do
you live in Sydney no I live in
Melbourne I'm just here for the the
conference I'm going to Melbourne later
what's the weather like there not too
good in winter but at the moment it
should be
okay so how's your hotel it's good very
convenient just near the harbor have you
seen the opera house yet yes we flew
right over
it excuse me there's someone I must talk
to it's been very nice to meet you I'm
Walter by the way you too I'm Sue
perhaps we'll meet later I hope
so has everybody got a copy of the
agenda thank you would you mind taking
minutes John oh not at all good well
then let's get
started first of all thank you everyone
for attending at short
notice as you know the objective of this
meeting of the capital Works committee
is to discuss a proposal for some urgent
building work at our Southside plant um
as we've got to reach a decision which
may involve spending we'll run it as a
formal meeting now you've read The
Proposal so without further Ado I'd like
to open it up for discussion or perhaps
if we can start with you T what's your
view well I'm not convinced that the
work is as urgent as this report
suggests so to sum up I think we are all
aware that some urgent work does need to
be done done and we will need to work on
a longer term plan for a major
refit well if there's no more discussion
we'll put it to a vote we are
recommending that tenders be called for
the Urgent work needed all those in
favor all those
against then that's agreed any other
business then we'll close the meeting
thank you everyone the next meeting will
be in 2 weeks at the same time
well I'm not convinced that the work is
as urgent as this report suggests so
perhaps we should come on the building
is practically falling down sorry Lynn I
don't think tan had finished we'll get
to you in a minute sorry as I was saying
perhaps we should get a second opinion
before we spend any money H thank you
tan what's your opinion
Walter well as far as I'm concerned it's
a question of safety so I think we
should go ahead
are you suggesting that someone could
get hurt in my opinion yes if you ask me
there is a serious risk of an accident
and it's not a recent problem are you
implying we should have done something
earlier much earlier it's a real concern
he
here in that case I agree we should do
something now I think so
too thank you Walter well if there's no
excuse me Madam chairperson yes Barbara
what what about the problem with parking
there were no places again this morning
maybe if you got to work on time all
comments through the chair if you don't
mind Walter parking isn't on the agenda
for this meeting perhaps you could
suggest it for our next meeting
Barbara well if there's no more
discussion we'll put it to a vote here
here okay great now we're looking at the
options for handling our online orders
they're going through the roof and
frankly the lead time for delivery is
blowing out we need to improve our
performance in this area any suggestions
well as I see it we have three options
the obvious one is to employ more people
to do the job another alternative is to
automate the system more cut down on the
physical handling and the third option
we could
Outsource what are the pros and cons
well looking at increasing staff versus
automation we have to consider the cost
automating has a higher Capital cost
than putting on more staff on the other
hand employing more people is more
expensive over a long term if we keep
growing it'll cost more in the long run
How likely is it that will see continued
growth I'd say it's a
certainty oh I'd say a high probability
nothing certain in business so what
about the third option
Outsourcing it does take the problem off
our hands but but we lose contact with
our customers what about the bottom line
Outsourcing is the cheapest option and
the easiest in the short term but if we
want to keep the operation inhouse the
best option is automating our
system the only downside is we're taking
a risk that our business will keep
growing which we hope it will we
certainly
do today we're looking at our new widget
plant being built at Southside I've
asked Barbara to report on progress
and bring us up to date and up to speed
Barbara thanks Denise I'll just outline
the process we've been through Identify
some problems and give you an estimate
on completion time and the outcome
financially is it good news or bad news
bear with me now if you recall after a
feasibility study we put the project out
to Tender 18 months ago and selected
easy build as our project
manager work commenced about 15 months
ago and it's been progressing to
schedule until recently what's the
problem unfortunately there are
three firstly there's been a delay in
materials specifically steel because of
industrial issues at the
suppliers secondly we've lost days due
to the weather and finally there's been
a resulting cost
blowout so what are we going to do well
they've managed to get another supplier
now I suggested moving the completion
date back that way there's no penalty
and they agreed to redeploy their
workers until building can start
again smart thinking we've been waiting
for the rain to stop but we can't
control the weather and the cost at this
stage just a small overedge but I'll be
watching it very closely over the next
few months with no more delays we're
expecting to complete the project just
one month behind
schedule good work
Barbara now I'd like to refer to the
first graph as you can see this is a bar
graph measuring net sales over the first
10 months of the
year you'll notice that sales Rose
steadily in the first few months then
there was a marked increase in
April they picked in May at around 3.2
million and leveled off then there was a
dramatic drop in the following month
followed by a significant increase in
August and this trend has continued up
until the present what was the reason
for the sudden drop in July this was
mainly due to a drop off in air
conditioner sales so it's a seasonal
effect could it be a consequence of the
negative effect of the interest rate
rise
possibly now if I could draw your
attention to this next
diagram this is a line graph of sales
the the Blue Line represents air
conditioner sales the red line shows
heaters as you'll note air conditioner
sales dropped steadily from January to
July bottoming out then while heater
sales experienced a sharp increase from
March to June then dropped markedly from
June to July then declined through to
September with a pronounced drop in
October does this explain the
fluctuation in total sales large
if we look at this Pi
diagram you can see that air
conditioners and heaters together
represent more than half of our total
sales but they vary seasonally while
other appliances are fairly steady
through the year well we can't sell air
conditioners when it's cold what's the
solution export to Europe and America
easiest said than
done today I'm going to look at the
results of our customer survey first
I'll go through the survey questions
then summarize the results and finally
I'll outline the conclusions after that
there'll be time for questions and
discussion so let's start with the
survey
questions turning to the results as you
can see from the diagram most people
decided what to buy when they saw the
product at the
showroom about 13 made their decision
based on what the salesperson said the
others knew what they wanted to buy
already most of those made their
decision on the recommendation of a
friend only a few said they relied on
Advertising let's move on to the
conclusions the first one is that it's
very important that sales people on the
floor know about our
products another is that after sales
service is critical people who
experience good after sales service are
more likely to recommend a brand and
finally
advertising it's expensive so we need to
make sure we're getting results thank
you so I'd like to end with a summary of
what I've looked at today and some
recommendations the figures show that
sales are strongly seasonal and that
customers depend on good information on
the room
floor so I'd like to recommend we
concentrate on discounting in the off
seasons and spend more time on briefing
our sales
representatives that's all I have for
now are there any
questions you mentioned that the sales
figures may also reflect economic
Trends can you expand on that well we
are always going to depend on the
economy as I understand it we can look
forward to an improvement this year does
that answer your question are you saying
we're in for a period of growth well I'm
afraid that's a bit outside my area of
expertise but that's what the papers are
suggesting if you believe it h you
suggested that we might be spending too
much on Advertising can you clarify that
it's hard to quantify without better
data sorry could you repeat that we
don't have the figures to really know
how effective our advert in is in my
experience you can't do without
advertising time for one last
question I have one yes John is it time
for
coffee okay we'll wrap up now thank you
for your input everyone thank
you Wilson Wilson can I help you yes
this is Lyn Chan from Acme appliances
I'd like to speak to Mr Wilson if he's
available please would that be Mr Wilson
senior or Mr Wilson Jr Mr Wilson senior
I'll just see if he's available hold the
line
please it's a Lynch Chan from
mme I'm sorry Mr Wilson's in a meeting
at the moment may I take a message yes
could you ask him to phone me please my
number is
231
5654 I'm sorry I didn't catch your name
linchan Acme appliances let me check the
number
23156 54 that's right I'll pass that
message on thank you thanks
bye Acme appliances Lyn Chan speaking
this is Tom Wilson returning your call
ah yes Mr Wilson thanks for calling back
I wanted to set up a meeting with you to
discuss your requirements for next year
yes certainly how about uh Thursday at
2:30 that would be fine okay I look
forward to seeing you then Thursday 2:30
see you then goodbye
goodbye hello Lin Chan sales manager for
National sugar and my associate John
Martin very pleased to meet you I'm
Victor tang and this is my legal advisor
pen I hope you had a pleasant flight
over yes we did thanks are you staying
for a few days unfortunately we need to
get back to Manila tomorrow well we
better get down to
business Mr Tang to start off with I
just want to say we believe we can offer
you a very good deal and come up with a
win-win result well from our point of
view we see it as an exploratory tour
testing the water you might say we don't
intend to reach any agreements at this
meeting in any case we would need to run
it past our board first you haven't
heard our terms yet you may find them
hard to
resist of course we understand you need
time to consider any offer my first
priority is to keep the negotiations
open what's your proposal Miss Chan
we're prepared to offer a very
attractive price for a minimum sale in
exchange for a 2-year contract John will
clarify the terms
so that's our offer we believe it's a
fair one with advantages for both sides
yes well we're prepared to consider your
offer Miss chant if you can accept some
conditions and subject to consideration
by the board what are the
conditions well firstly the price you're
proposing would that be variable
depending on currency
fluctuations the issue is that we're in
an unstable environment at the moment
the exchange rate could affect us
negatively
us too true but the problem is that
we're tied to the US dollar we could
consider hedging against currency in
both directions that would be
acceptable another problem we may have
is that of Supply our customers often
need Supply at short notice if we do get
large orders we need to guaranteed
delivery so we need the stockpile the
difficulty there is the capital outlay
how would you feel about a partial
offset against our sales you mean a loan
I suppose so would you be agreeable to a
deferred payment we can provide security
of course I think that would be
acceptable unfortunately I would need to
get board approval for it of course then
I think we might have a deal in
principle time to
celebrate our keynote speaker is a man
who I'm sure is very well known to all
of you he's professor of fruty
at dubo University and has written many
books on the subject of tropical fruit
so without further Ado I'd like to
introduce our keynote speaker Dr Sam
Erics thank you
Denise The Honorable Judith Bryant
Minister for trade Professor Eric Vogel
professor of Economics at wager
University distinguished guests ladies
and gentlemen to today's topic why
bananas are bent is a very significant
one in terms both of international trade
and culture in thinking about the topic
I felt it would be appropriate to
address briefly the history of bananas
and banana farming the many qualities of
bananas both positive and negative and
of course examine the uses of the banana
but first let me tell you a story about
a
banana ladies and gentlemen
I hope I've been able to clear up a few
misconceptions and leave you with some
new ideas about how we might view
bananas in the
future we've seen in looking at their
history that bananas have a significant
role in many cultures I've also noted
their positive nutritional qualities and
in addressing the main question why
bananas are bent we've learned that the
reasons are many and
complex Madam chair
thank you for the opportunity to address
the conference today and thank you
ladies and gentlemen for your kind
[Applause]
attention well it has been a great
pleasure to meet you Sam and Lynn yes
we've enjoyed meeting you too Victor yes
it's been great what a pity you have to
go home well all good things must come
to an end but I'm sure we'll meet again
yes I hope so and good luck with your
business I'm sure it will go well and I
wish you every success too well I think
we should drink a toast to the end of
the conference and to ourselves Here's
to Us Cheers Cheers
Cheers we should keep in touch yes have
I given you my card ah
no thanks very much here's
mine do you have a card ly yes
thank
you I'll send you an email and if you're
ever in Singapore you must look me up we
certainly will and you have my number
when you're next in Sydney give me a
call we'll have a drink may I take
these well I'd better get going or miss
my flight have a good flight home bon
voyage goodbye until next time
goodbye let's compare a and a to
together uh some of my students they
find it's quite tricky to distinguish
between the cell now and now okay let's
sty this is air to make the air cell
very easy uh like this your your lips
are slightly
open like this and at the same time put
your jaw and your tongue down okay e e
okay e um some people spread their lips
into both sides like this e no sorry
it's not correct okay just put your draw
and your tongue down e e so this is Wet
Wet This one
pen
pen this lead lead
some of my students they pronounce like
wet or that or what this is pan or p uh
uh Le or lead or uh L sorry they are not
correct okay put your CH and your tongue
down e e very
quick wet wet pen pen this
one e let let
now this one a e uh they are somehow the
same because they have the same vowel a
right but this is the Deep thong deep
thong two single vowels together so they
come from a and then end in e okay begin
with e e and and with e e
a a okay e e okay now match them
together
a
a okay somehow the same with a a very
soft okay a now again a e a this one e
just your and then tongue down e
e and this one a little bit open e and
then close
a a understand
so e e
a
a this is
wait
wait this one
pain pain this is a a a and then a we
have n so
a a so we have
pain pain this
one
L
light now compare them
together red
wet
wait wait
pen
pen
pain
pain
let
let light light okay or can you hear the
differences between them yes right now
one more time
quicker wet wet wait wait wet wait
pen pen pain pain pen
pain let let light light let
light now let's come to a and air
somehow the same too right
now e just move your tongue in your JW
down e e this one
come from a to uh remember uh rounded
uh uh air air again huh this is e e stop
here e and this one
e
e quicker air air so again e air air can
you see the difference yes right now e
we have shet
shet
very
very
fairy
fairy for E air
air
shared
shared m very
very
fairy fairy