– English Lyrics

Lyrics & Translation

[English]

I'm leaving early today. Have a look at these slides, I've marked down a few notes.

Could you, please, implement them and print out handouts for tomorrow's progress meeting?

25 copies should do it.

Wait, wait! Could you email me the original file you used for this?

Sorry, gotta rush. Oh, you know that video I showed you earlier?

Add that to the printouts as well. Thanks!

Add video to printouts?..

Welcome to the automated IT support centre.

Our menu has recently changed. Please, listen to all the options before selecting.

We are sorry for the inconvenience.

For e-mail related issues, please press 1.

For printing related issues, please press 2.

For server related issues, please press 3.

For database related issues, please press 4.

For intranet related issues, please press 29.

For website related issues, please press 30.

You can now choose an option from our menu.

In your own words, please describe the issue you are experiencing with printing.

I’m unable to --

You can start speaking now.

I'm unable to connect --

I'm unable to connect to the 5th floor printer. I think it might --

Are you looking to request access to the 5th floor printer?

No, I have access to it, it just appears to be offline.

Answering yes or no, are you looking to request access to the 5th floor printer?

No.

In order to request access to the 5th floor printer, please send an e-mail to IT support quoting your employee number and system ID.

All your enquiries are very important to us, so we will get back to you in 48 hours.

I. Already. Have access to it. It just --

We're very happy that we have solved your problem.

We strive to satisfy our customers, so your feedback is very important.

You haven't solved my problem!

Would you mind answering a few short questions?

On a scale of 1 to 10, how satisfied are you with the services you have received?

You have answered 10. Thank you.

Would you recommend --

YES!!!

Welcome to the IT support centre --

You hear that? I did it!

Access this!

Excuse me? Who's this?

Can I help you?

Is that you Anderson?

Wrong number!

For wireless network related issues, please press 8.

If you have received an email that asks you to look at the attachment, but there is no attachment, please press 13.

If you cannot find a file on your crowded desktop, please press 17.

If technology is just not doing what you want it to do, please press 22.

If you're having trouble with that thing, you know, which you need, the one that you've always used, please press 26.

We have added your e-mail address to our mailing list.

Every now and then we send out newsletters with our latest offers, as well as offers from carefully selected 3rd parties.

This doesn't happen too often. We promise.

Key Vocabulary

Vocabulary	Meanings
leaving /ˈliːvɪŋ/ A1	verb - to go away from a place
implement /ˈɪmplɪmənt/ B1	verb - to put a plan or system into action
print /prɪnt/ A1	verb - to produce text or images on paper using a machine
progress /ˈprəʊɡres/ A2	noun - forward or onward movement toward a destination
meeting /ˈmiːtɪŋ/ A1	noun - an assembly of people for a particular purpose
email /ˈiːmeɪl/ A1	noun - messages sent electronically via computer
original /əˈrɪdʒɪnəl/ A2	adjective - not copied or derived from something else
video /ˈvɪdɪəʊ/ A1	noun - a recording of moving visual images
automated /ˈɔːtəmeɪtɪd/ B1	adjective - operated by machines with little or no human control
inconvenience /ˌɪnkənˈviːniəns/ B1	noun - a disturbance or problem that causes difficulties
related /rɪˈleɪtɪd/ A2	adjective - connected or associated with something
connect /kəˈnekt/ A2	verb - to join or link together
access /ˈækses/ A2	noun - the ability or right to approach or enter a place
feedback /ˈfiːdbæk/ B1	noun - information about reactions to a product or service
satisfied /ˈsætɪsfaɪd/ A2	adjective - contented or pleased with something
newsletter /ˈnjuːzˌlɛtər/ B1	noun - a bulletin issued periodically to inform members of an organization

Key Grammar Structures

• I'm leaving early today.

  ➔ Present continuous tense

  ➔ The phrase "I'm leaving" uses the present continuous tense to indicate an action happening now or in the near future.

• Could you, please, implement them and print out handouts for tomorrow's progress meeting?

  ➔ Modal verb (polite request)

  ➔ The use of "Could you" is a polite way to make a request, typical of formal or professional settings.

• 25 copies should do it.

  ➔ Should + infinitive (suggestion)

  ➔ "Should do it" expresses a suggestion or recommendation, indicating what is likely sufficient.

• Wait, wait! Could you email me the original file you used for this?

  ➔ Imperative mood (command)

  ➔ The repeated "Wait" is in the imperative mood, used to give a direct command or instruction.

• You can now choose an option from our menu.

  ➔ Modal verb (permission)

  ➔ "Can" is used here to grant permission, allowing the user to make a choice.

• Are you looking to request access to the 5th floor printer?

  ➔ Present continuous with 'to' infinitive

  ➔ The phrase "Are you looking to request" combines the present continuous with an infinitive to describe an intention or plan.

• We're very happy that we have solved your problem.

  ➔ Present perfect tense

  ➔ "Have solved" uses the present perfect tense to indicate an action completed in the past with results relevant to the present.

• On a scale of 1 to 10, how satisfied are you with the services you have received?

  ➔ Present perfect tense in question

  ➔ "Have received" in the present perfect is used in a question to inquire about past actions with present relevance.