Have you ever had that one or two or even unlimited
00:00
amount of rude customers who just deliberately trying to
00:03
ruin your life on the job?
00:06
I know I have, I mean heck rude people are just
00:07
unavoidable in life Period
00:10
I remember back in college, I worked part time at two different places
00:12
One was at a gas station where I worked as a cashier
00:15
And the other was at a Japanese restaurant where I worked as a waiter
00:18
Now working part time jobs wasn't something I wanted to do forever
00:21
But at the time, I was a broke college kid trying to pay for his tuition
00:24
It's not like I had much of a choice
00:28
As much as it pain me to watch most of my friends
00:30
go to college and easily get the nices dorms,
00:32
and clothes, and cars because they all had a little friend named
00:35
I was perfectly fine working a couple of part-time jobs just to get me through school
00:38
I mean, I've technically been working part-time job
00:42
since I was in 7th Grade, when my mom
00:44
got me a job at her friend's sushi restaurant where I worked as a dishwasher
00:46
But then eventually worked my way up to waiter
00:50
Although I did end up quitting that job because
00:52
my mom thought it was a good idea for me to not only
00:54
work there but also get private math tutor in front of the boss everyday
00:56
An hour before my shift!
00:59
And being an ex-army veteran, let's just say I didn't end up learning that much
01:01
WHAT IS THE SQUARE ROOT OF 7 BILLION AND 23!?
01:05
WRONG!!! You are worthless!
01:10
Drop and give me 20!!!
01:12
*drops and hands over 20 dollars*
01:13
Anyway, that was how I pretty much made all of my money in middle school and nearly high school
01:14
But it was college when I really had to start dealing with some super rude people who
01:19
I swear to have everything that only had a Vendetta against me
01:23
I seriously must of have ran over their cat in another life
01:26
or eaten their pop-tarts, 'Cause some of this people would just straight out for blood
01:28
Yeah alright, there's your change. Have a nice day!
01:31
What did you just say to me?
01:34
I... said have a nice day?
01:37
You just did it again!
01:38
Don't you know this is a free country?
01:40
Don't tell me what to do
01:42
Who do you think you are?
01:43
There's uhh.. There's my nametag
01:48
Well Terry, you just earned yourself a complaint
01:51
Let me speak to your manager
01:54
What can I do for you sir?
02:00
You're not the manager..
02:01
I'm the acting manager when no one else is around
02:03
Well when do they get back in?
02:05
They're gone for the day, so not until tomorrow morning
02:07
Would you like me to provide you with a corporate number that you can call?
02:10
But just a heads up, I've called them before to ask on how to perform a clean up on aisle 2
02:12
*whispers* Ya're might be on hold for awhilee
02:17
I honestly don't know why I get to deserve some of the harrassment I received on the job
02:22
But to be fair, I think some of the people I dealt with
02:25
were just having a bad day and
02:28
needed someone to take it out on
02:30
But that doesn't mean you or anyone deserves
02:31
to be treated unfairly
02:33
If I can tell that the customer was more less having a bad day
02:34
I try my best to defuse the situation
02:38
Which of course was standard procedure for the job
02:40
No, I'm serious. We even had a rule written on the counter that said
02:42
That we had to smile when we to customers on the phone because it helped make us sound more friendly
02:45
Hello, thanks for calling Gotgo
02:51
*manager clears throat*
02:52
*smiles* What can I do for you today?
02:55
By the way, did I tell you guys I'm getting new merch?
02:58
It's been forever since I updated my merch store
03:02
So I think it's best to just do a complete revamp
03:05
Meaning, all if not most of the items that you see here
03:07
Are for the most part probably going away :(
03:10
So if you guys want to get any of the old school merch
03:12
before it's all completely gone
03:14
Then feel free to check out the first link in the description
03:16
But back to rude customers and defusing tense situations
03:18
I don't care if she's your cousin
03:23
You don't take your cousin to the beach in a Speedo!
03:24
I don't care if it's a one piece instead of a bikini!
03:30
You still wore a Speedo!!!
03:33
Welcome to GotGo, Miss Marse. How may I help you?
03:35
Just a minute Marty, I'll deal with you later
03:37
Just my usual chocolate bar, Terry
03:39
Oh for the love of Hershey, where's my wallet
03:44
I must of left it at home..This day just keeps getting worse..
03:47
I just wanted my chocolate bar and my breath..
03:51
In times like this, you can clearly see the customer's having a bad day
03:54
And rather than making it worse by denying her, her precious chocolate
03:57
How about you just take the candy bar today and pay for it tomorrow?
04:01
I know you're a regular
04:03
You'd do that for me?
04:06
Of course! It's the least I can do for a loyal customer
04:08
I don't know what to say
04:12
You just made my terrible day much better
04:13
Not a problem, happy to help!
04:16
Well, see you tomorrow then
04:18
I STILL CAN'T BELIEVE YOU WORE A SPEEDO TO THE BEACH WITH YOUR COUSIN!
04:21
What is wrong with you, Marty!?
04:25
Now of course, not all of he problems took place at the counter
04:26
Some of them happened out at the pumps
04:30
It's actually a fire hazard to be smoking at the gas station
04:34
I'm gonna have to ask you to put that out
04:37
Kid, do you really think I'm dumb enough to drop this cigarette into my gas tank?
04:39
Well, probably not but even the fumes from the gasoline flowing to your gas tank right now
04:44
are capable of igniting, just from being near from that cigarette
04:49
And on top of that, if a single bit of ash that still has a bit of flame to it where it would fall on the ground
04:52
anywhere near these gas puddles, that could also lead the entire place to going up
04:56
So please, if you would-- Listen kid,
05:00
I'm almost done, alright? I ain't wasting my
05:02
smoke on a count that you're tying to be the employee of the month at a gas station
05:05
Why don't you go mop the bathroom floor or something and actually be useful?
05:09
Hey, I never said it was easy but
05:20
rude customers is something everyone has to deal with
05:22
Let me know on how you guys deal with them
05:26
in the comments below
05:27
And if you enjoyed this video, be sure to leave a like
05:28
and hit that subscribe button
05:30
Also, I do have a Twitter, and an Instagram account
05:31
They're both @terrysongtv
05:34
You should definitely follow me there
05:36
And until next time, we will see you guys in the next video
05:37