显示双语:

Have you ever had that one or two or even unlimited 00:00
amount of rude customers who just deliberately trying to 00:03
ruin your life on the job? 00:06
I know I have, I mean heck rude people are just 00:07
unavoidable in life Period 00:10
I remember back in college, I worked part time at two different places 00:12
One was at a gas station where I worked as a cashier 00:15
And the other was at a Japanese restaurant where I worked as a waiter 00:18
Now working part time jobs wasn't something I wanted to do forever 00:21
But at the time, I was a broke college kid trying to pay for his tuition 00:24
It's not like I had much of a choice 00:28
As much as it pain me to watch most of my friends 00:30
go to college and easily get the nices dorms, 00:32
and clothes, and cars because they all had a little friend named 00:35
DADDY'S WALLET. 00:37
I was perfectly fine working a couple of part-time jobs just to get me through school 00:38
I mean, I've technically been working part-time job 00:42
since I was in 7th Grade, when my mom 00:44
got me a job at her friend's sushi restaurant where I worked as a dishwasher 00:46
But then eventually worked my way up to waiter 00:50
Although I did end up quitting that job because 00:52
my mom thought it was a good idea for me to not only 00:54
work there but also get private math tutor in front of the boss everyday 00:56
An hour before my shift! 00:59
And being an ex-army veteran, let's just say I didn't end up learning that much 01:01
WHAT IS THE SQUARE ROOT OF 7 BILLION AND 23!? 01:05
25? 01:09
WRONG!!! You are worthless! 01:10
Drop and give me 20!!! 01:12
*drops and hands over 20 dollars* 01:13
Anyway, that was how I pretty much made all of my money in middle school and nearly high school 01:14
But it was college when I really had to start dealing with some super rude people who 01:19
I swear to have everything that only had a Vendetta against me 01:23
I seriously must of have ran over their cat in another life 01:26
or eaten their pop-tarts, 'Cause some of this people would just straight out for blood 01:28
Yeah alright, there's your change. Have a nice day! 01:31
What did you just say to me? 01:34
I... said have a nice day? 01:37
You just did it again! 01:38
Don't you know this is a free country? 01:40
Don't tell me what to do 01:42
Who do you think you are? 01:43
Uhh...I'm.. Terry 01:46
There's uhh.. There's my nametag 01:48
Well Terry, you just earned yourself a complaint 01:51
Let me speak to your manager 01:54
Sure thing! 01:56
What can I do for you sir? 02:00
You're not the manager.. 02:01
I'm the acting manager when no one else is around 02:03
Well when do they get back in? 02:05
They're gone for the day, so not until tomorrow morning 02:07
Would you like me to provide you with a corporate number that you can call? 02:10
But just a heads up, I've called them before to ask on how to perform a clean up on aisle 2 02:12
And trust me. 02:16
*whispers* Ya're might be on hold for awhilee 02:17
I honestly don't know why I get to deserve some of the harrassment I received on the job 02:22
But to be fair, I think some of the people I dealt with 02:25
were just having a bad day and 02:28
needed someone to take it out on 02:30
But that doesn't mean you or anyone deserves 02:31
to be treated unfairly 02:33
If I can tell that the customer was more less having a bad day 02:34
I try my best to defuse the situation 02:38
Which of course was standard procedure for the job 02:40
No, I'm serious. We even had a rule written on the counter that said 02:42
That we had to smile when we to customers on the phone because it helped make us sound more friendly 02:45
*phone ringing* 02:50
Hello, thanks for calling Gotgo 02:51
*manager clears throat* 02:52
*sighs* 02:55
*smiles* What can I do for you today? 02:55
By the way, did I tell you guys I'm getting new merch? 02:58
That's right! NEW! 03:01
It's been forever since I updated my merch store 03:02
So I think it's best to just do a complete revamp 03:05
Meaning, all if not most of the items that you see here 03:07
Are for the most part probably going away :( 03:10
So if you guys want to get any of the old school merch 03:12
before it's all completely gone 03:14
Then feel free to check out the first link in the description 03:16
But back to rude customers and defusing tense situations 03:18
I don't care if she's your cousin 03:23
You don't take your cousin to the beach in a Speedo! 03:24
Oh, is that right? 03:28
I don't care if it's a one piece instead of a bikini! 03:30
You still wore a Speedo!!! 03:33
Welcome to GotGo, Miss Marse. How may I help you? 03:35
Just a minute Marty, I'll deal with you later 03:37
Just my usual chocolate bar, Terry 03:39
And make it snappy 03:41
that'll be $1.25 03:43
Oh for the love of Hershey, where's my wallet 03:44
I must of left it at home..This day just keeps getting worse.. 03:47
I just wanted my chocolate bar and my breath.. 03:51
In times like this, you can clearly see the customer's having a bad day 03:54
And rather than making it worse by denying her, her precious chocolate 03:57
How about you just take the candy bar today and pay for it tomorrow? 04:01
I know you're a regular 04:03
What? Really?? 04:05
You'd do that for me? 04:06
Of course! It's the least I can do for a loyal customer 04:08
Well, Shucks 04:11
I don't know what to say 04:12
You just made my terrible day much better 04:13
Not a problem, happy to help! 04:16
Well, see you tomorrow then 04:18
Now where was I? 04:20
I STILL CAN'T BELIEVE YOU WORE A SPEEDO TO THE BEACH WITH YOUR COUSIN! 04:21
What is wrong with you, Marty!? 04:25
Now of course, not all of he problems took place at the counter 04:26
Some of them happened out at the pumps 04:30
Excuse me, sir 04:33
It's actually a fire hazard to be smoking at the gas station 04:34
I'm gonna have to ask you to put that out 04:37
What this? 04:39
Kid, do you really think I'm dumb enough to drop this cigarette into my gas tank? 04:39
Well, probably not but even the fumes from the gasoline flowing to your gas tank right now 04:44
are capable of igniting, just from being near from that cigarette 04:49
And on top of that, if a single bit of ash that still has a bit of flame to it where it would fall on the ground 04:52
anywhere near these gas puddles, that could also lead the entire place to going up 04:56
So please, if you would-- Listen kid, 05:00
I'm almost done, alright? I ain't wasting my 05:02
smoke on a count that you're tying to be the employee of the month at a gas station 05:05
Why don't you go mop the bathroom floor or something and actually be useful? 05:09
Alllrightt thennn 05:13
Hey, I never said it was easy but 05:20
rude customers is something everyone has to deal with 05:22
in their own ways 05:25
Let me know on how you guys deal with them 05:26
in the comments below 05:27
And if you enjoyed this video, be sure to leave a like 05:28
and hit that subscribe button 05:30
Also, I do have a Twitter, and an Instagram account 05:31
They're both @terrysongtv 05:34
You should definitely follow me there 05:36
And until next time, we will see you guys in the next video 05:37
Gooood Night! 05:41

– 英语/中文 双语歌词

📚 别只跟着唱 "" — 进 App 练听力、学词汇,变身高手!
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[中文]
你有没有遇到过一两个,甚至是不计其数的故意刁难你的顾客,让你工作的时候崩溃?
我知道我遇到过,说实话,生活中难免会遇到粗鲁的人。
这就是生活的常态。
我记得大学的时候,我曾在两家不同的地方兼职
一家是在加油站当收银员
另一家是在一家日本餐厅当服务员
虽然兼职工作不是我一直想做的事情
但当时我是一个身无分文的大学生,需要支付学费
我其实没有太多选择
看着我的大多数朋友
轻松地住进漂亮的宿舍,
买漂亮的衣服和汽车,因为他们都有一个朋友叫做
“老爸的钱包”。
我靠着打几份兼职来完成学业就挺好的
事实上,我从初中七年级开始就在打工
I was perfectly fine working a couple of part-time jobs just to get me through school
当时我妈妈
帮我在她朋友的寿司店找到了一份洗碗工的工作
后来我慢慢升到了服务员
不过我最终还是辞掉了那份工作,因为
我妈妈觉得我应该既在那里工作,
又在老板面前每天接受私人数学辅导
在上班前一个小时!
作为一名退伍军人,我学到的东西并不多
70亿零23的平方根是多少!?
25?
错!!!你一无是处!
趴下做20个!!!
*趴下并递上20美元*
总之,这就是我中学和高中时期几乎赚到所有钱的方式
Anyway, that was how I pretty much made all of my money in middle school and nearly high school
但真正让我开始面对一些超级粗鲁的人是在大学
我发誓他们对我充满了仇恨
我一定是上辈子撞过他们的猫
或者偷吃了他们的派,因为这些人简直是来寻仇的
好的,您的找零。祝您愉快!
你刚才对我说了什么?
我…说了祝您愉快?
你又说了!
你不知道这里是自由国家吗?
别告诉我该做什么
你以为你是谁?
呃…我是…Terry
这是…这是我的名牌
好吧Terry,你成功地激怒了一位顾客
我想找你的经理谈谈
好的!
有什么可以帮您的吗,先生?
你不是经理…
其他人不在的时候,我就是代理经理
他们什么时候回来?
他们今天不回来了,要到明天早上
我可以给您一个公司电话,您可以打电话过去
不过提醒您一下,我以前打过电话问他们如何清理二号通道
相信我。
*小声说*你可能会等很久
我真的不知道为什么我工作时会受到这样的骚扰
但公平地说,我认为我遇到的一些人
只是心情不好,
需要找个人发泄
但这并不意味着你或任何人应该
受到不公平的对待
如果我能看出顾客只是心情不好
我会尽力平息局势
这当然是工作中的标准流程
不,我是认真的。我们甚至在柜台上写了一条规定
那就是接电话时必须微笑,因为这能让我们听起来更友善
*电话铃响*
您好,感谢您致电Gotgo
*经理清清嗓子*
*叹气*
*微笑*今天有什么可以帮您的吗?
对了,我告诉你们了吗,我要出新周边了?
没错!全新!
我已经很久没有更新我的周边商店了
所以最好彻底翻新一下
这意味着,这里的大部分,如果不是全部的商品
都可能要下架了 :(
所以如果你想买到以前的周边
在它们全部消失之前
请查看描述中的第一个链接
但回到粗鲁的顾客和化解紧张局势
我不在乎她是你的表妹
你不能带着表妹穿着泳裤去海滩!
哦,是吗?
我不在乎是连体泳衣而不是比基尼!
你还是穿了泳裤!!!
欢迎来到GotGo,Marse小姐。有什么可以帮您的吗?
等一下,Marty,我稍后再处理你
就来我常买的巧克力棒,Terry
快点
一共1.25美元
天啊,我的钱包呢
我一定是把它落在家里了…今天真是倒霉透顶…
我只想买我的巧克力棒和清醒一下…
在这样的时刻,你很明显能看出顾客心情不好
而不是火上浇油,拒绝给她心爱的巧克力
为什么不今天把巧克力棒送给她,明天再付钱呢?
我知道你经常来
什么?真的吗?
你会这样做吗?
当然!我能为一位忠实顾客做的最少的事情
哎呀,真是
我不知道该说什么好
你让我的糟糕一天好多了
没问题,很高兴能帮到你!
好吧,明天见
现在我在哪儿了?
我真不敢相信你竟然穿着泳裤和你的表妹去海滩!
Marty,你到底怎么了!?
当然,并不是所有的问题都发生在柜台前
有些发生在加油泵旁
打扰一下,先生
在加油站吸烟实际上是火灾隐患
我必须请您熄灭它
这是什么?
孩子,你真的以为我蠢到把香烟掉进油箱里吗?
好吧,可能不会,但即使是汽油流向油箱时产生的烟雾
也可能被香烟点燃
而且,如果香烟灰中还有一点火星掉在地上
任何靠近油渍的地方,都可能导致整个地方着火
所以,如果您可以-- 听着,孩子,
我快抽完了,好吗?我不想把我的烟浪费在你试图成为加油站员工之星的事情上
你为什么不去找个拖把擦一下卫生间地板,然后真正有用起来呢?
Why don't you go mop the bathroom floor or something and actually be useful?
好吧,那么
嘿,我从没说过这很容易,但
粗鲁的顾客是每个人都必须以自己的方式面对的事情
告诉我你们是如何处理他们的
Let me know on how you guys deal with them
在下面的评论中
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它们都是@terrysongtv
你一定要关注我
下次再见,我们将在下一期视频中与大家见面
晚安!
[英语] Show

重点词汇

即将推出!

我们正在更新此部分,敬请期待!

重点语法结构

  • Have you ever had that one or two or even unlimited amount of rude customers who just deliberately trying to ruin your life on the job?

    ➔ 在问题中使用“ever”询问经验,以及在不可数名词(客户)中使用“amount”。

    ➔ 这句话使用疑问句结构来吸引听众,并询问他们是否遇到过粗鲁的顾客。“unlimited **amount** of customers”这个短语在语法上是正确的,但“number”可能听起来更自然。

  • I seriously must of have ran over their cat in another life or eaten their pop-tarts, 'Cause some of this people would just straight out for blood

    ➔ 使用“must have”表达对过去的推测。口语缩写“Cause”代替“because”。

    ➔ “**must have ran**”这个短语很常见,但语法上不正确。正确的形式是“**must have run**”。“**Cause**”的使用是非正式的,是口语中的常见用法。这句话表达了一种幽默而夸张的推测。

  • Well Terry, you just earned yourself a complaint

    ➔ 使用名字(“Terry”)进行直接称呼,以及以值得得到负面事物的意思使用“earned”。

    ➔ 这句话直接称呼名为“**Terry**”的人。动词“**earned**”被讽刺地使用,暗示Terry因其行为而*应得*投诉。

  • They're gone for the day, so not until tomorrow morning

    ➔ 省略(省略重复信息)- 暗示“他们不会回来”。将“so”用作表示结果的连词。

    ➔ 这句话简洁明了,依赖于**省略**。完整的句子会是“他们今天离开了,**所以**要到明天早上才会回来。”“**so**”表示因果关系。

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