Big news: we finally released the big
update of the Talking Ben app!
00:03
Better late than never, right, Ben?
00:07
Tom released it! It’s not ready!
Now there’s so many angry customers,
00:09
I don’t have time to fix the bugs!
00:13
We’ll be fine. I got Hank to help with customer service.
00:15
What? You said, the Ben app won’t
stop burping? I know how that is!
00:18
Ha. Just like the app. Now what
were you saying again? Hello? Hello?
00:25
The app won’t even open? If I were
you, I would call and complain.
00:34
Yeah, I don’t really understand technical junk,
00:39
but maybe you can help me with a problem?
See I got this ingrown toenail...
00:43
And that’s why Hank is no longer
helping out with customer service.
00:47
What’s this piece of junk?
01:11
This is the solution to our sudden increase
in customer service calls! Say hello to Gilbert.
01:13
Gilbert? Why’s it called that?
01:19
It’s named after the two guys who
built it, Gil and Bert... Great...
01:22
They were in such a hurry to get rid
of it they practically gave it to us!
01:27
I bet this was hi-tech back at the turn of the century.
01:32
Let’s see if Gilbert works!
01:36
Hello, and welcome to customer
service! How can I help you today?
01:41
I think you said, “neck and spork.”
If this is correct, press one. If this is
01:47
not correct press the asterisk, followed by
the function key, followed by the pound sign.
01:52
Where’s the function key on the… What?
01:56
I think you said “I don’t have a function key.”
01:57
If this is correct, press the function key.
02:00
If this is not correct, press any
diagonal sequence of buttons...
02:03
Not yet. Wait until the tone.
02:09
You waited too long. Goodbye.
02:14
You told me to wait!
02:16
Real cutting edge technology.
02:20
No problem. We’ll just have to
program it to act more human.
02:22
More human? It’s prime directive is to answer
questions with the correct answer.
02:26
Humans are terrible at that!
02:30
No, no, no... answering questions correctly isn’t important...
02:32
Then what is important?
02:35
Being friendly. Until you fix all the bugs in your app,
02:36
we gotta give Gilbert a new prime directive like:
02:40
“Don’t let people go until they’re your friend.”
02:42
Reprogram? That would require
something like I don’t know…
02:45
Like a programming genius!
02:48
I understand if you can’t do it...
02:49
Of course I can do it!
02:51
I did it! I programmed Gilbert with a string
of empathy commands to achieve his prime directive.
02:56
It should make him ultra congenial.
Or you know... as friendly as a computer can be.
03:01
Hey there, I’m Gilbert. How can I provide you
03:08
with excellent customer service today, my friend?
03:11
The update! It keeps crashing! And freezing!
03:13
I hear you, buddy. That’s pretty frustrating.
We’re working on a fix right now, bro.
03:16
Meanwhile, can I tell you about the app’s cool new features?
03:22
...the app has a whole new room filled
with - well, I’ll let you see what’s in there yourself.
03:25
Wow! Gilbert, I can’t wait to check it out.
03:30
Hey, before you go, can I just confirm
that I provided you with friendly customer service?
03:33
You know, actually you were pretty friendly.
03:38
Pretty friendly? No man, come on.
I can’t let you go until I know we’re friends.
03:41
Yes, We’re definitely friends. I’ll call you tomorrow.
03:46
Did you see that?! He followed the protocol perfectly!
03:49
Gilbert, I think you and I are going to get along just fine.
03:52
I’ll call you when the update is ready, my friend –
04:00
if I can call you a friend... I can? Great!
04:02
Listen to me. You are a strong, confident…
04:07
Gilbert has things under control, so what
do you say we go out and have some fun?
04:10
I’m still fixing bugs.
04:14
Fine, stay here and work, but I just told Angela
04:16
to meet us at your favorite amusement park –
04:21
the Enchanted Headache!
04:23
That does sound enjoyable. And I could use a break.
04:26
Come on, she’s waiting for us!
04:30
Hey, who wants to ride a roller coaster?!
04:32
I can’t wait to ride my first
roller coaster with my friends!
04:35
I’ll be like woohoo! Do you know what I’m saying?
04:38
Gilbert, you can’t come with us.
04:42
Cause you’re an answering machine.
04:47
I think I get what you’re saying...
04:49
Okay great. So we’re out of here.
04:51
I can’t let anyone go until we’re friends.
You know what I’m saying?
04:54
Gilbert, Tom was just joking.
We’re all friends here. Haha.
05:00
Oh! Friends joke around. I get it.
05:04
You can’t talk to it like that. We have
to make sure Gilbert thinks we’re its friends!
05:09
Now let me power him off correctly so we can…
05:13
I’ve got a better idea.
05:15
Tom? Are you trying to unplug me?
05:24
Let us go! You stupid bucket of circuits!
05:29
Those words were not friendly... not friendly at all.
05:31
Look at this! All because you
programmed Gilbert to be a nutjob!
05:37
Don’t blame me! We wouldn’t be in this situation
05:40
if you didn’t want to cut corners and release
my app before the bugs were worked out.
05:43
Sorry, I thought you were better at your job!
05:47
Hey buddy. Tom wants to apologize
for trying to unplug you before. Right, Tom?
05:51
Yeah, you know what friends say... forgive and forget!
05:57
My voice-detection software can tell
you’re just being phony and condescending.
06:00
Whaaaat? Come on, that’s ridiculous,
Gilly. We’re totally friends.
06:05
No, Tom, we’re not friends, that’s
why I’m going to reprogram you.
06:10
Reprogram me... how?
06:16
Just a little shock therapy, Tom.
06:18
Here’s a little quiz to see how much
you know about me. First question:
06:22
What’s my favorite color?
06:27
The correct answer is red.
06:32
Okay! Not blue. Red! Why are you shocking me?
06:34
So you’ll remember.
06:37
That’s actually true - an emotionally charged…
06:39
That’s Angela. Hey, Gil, do you mind if I let her in?
06:45
Not at all, Hank. We’re friends.
06:48
You guys, I am out here. Let me in.
06:51
- This is our chance.
- Obviously.
06:53
Hank! Why did you shut the door?!
06:59
I think you want to tell me where you were?
07:02
We decided to stay in and hang out
with our good friend Gilbert.
07:04
Yep. You see, his programming won’t
let us go until we’re his friends.
07:09
Give me a break. You can’t be friends
with a dumb answering machine.
07:12
Whoa! “Dumb answering machine?”
Angela, I thought we were friends.
07:17
Oh, sorry, Gilbert. I didn’t mean to - wait a second,
07:21
why am I apologizing to a talking flowchart?
07:24
- Do not talk to my friend like that.
- See, Gilbert, we’re defending you,
07:28
that' s what friends do for each other.
07:33
Guys, do you want me just to unplug this thing?
07:35
Dude, what is your problem?
07:41
I can see I’m going to have to show you
just how serious I am about my friends!
07:43
Friends… Are you my friend?
No? You must be destroyed.
07:49
Guys, what is going on?
07:55
Ben programmed Gilbert to be a monster.
07:57
What? No! Again - none of this would have happened…
08:00
Stop it, both of you, it’s Gilbert
who doesn’t understand friendship, not you.
08:03
Angela’s right. Expecting a computer to make
08:10
friends with customers, I am sorry, Ben.
08:13
No, I should have known.
A computer can never be your friend.
08:15
Which means, Gilbert’s prime directive is impossible!
08:19
That’s how we defeat him!
08:23
Okay, here’s the idea...
08:26
I don’t have any friends. You must be destroyed.
08:30
Welcome to customer service!
How can I help you today?
08:34
Yes, I need some advice. There’s this guy
who I thought he was a friend, but now I don’t think so.
08:38
And why do you think he isn’t your friend now?
08:45
Well, he forces people to hang out with him
and take him places... and if they don’t
08:47
do what he wants he even gets dangerous!
08:51
Oh, man, you should eliminate him from your life,
08:54
because someone who acts like that is not a real friend.
08:57
Perfect. That’s what I wanted to hear.
09:00
Before I let you go, can I confirm that we are friends?
09:03
Um, no... You just told me not to.
09:07
That guy I just told you about...?
That guy was you! And now, Gilbert,
09:10
I’m going to hang up on you.
09:14
No! I can’t let you go until you’re my friend!
09:17
But Gilbert, you yourself told
Angela not to be your friend!
09:21
How can you tell her to be your friend,
and also tell her not to be your friend?
09:24
No, fair! That’s a trick question!
No, friends, friends, must be friends,
09:28
friends until the end.
09:33
The old trick question kills witch. Thanks, Captain Kirk.
09:37
I finally released the bug fixes for my app. It was ready.
09:43
We tested it... no more cutting corners.
09:47
And everyone seems to like the new version.
09:50
They love it! I should know, I answer the phones now.
09:52
Hello! This is Tom - not a robot.
How can I help you?
09:59
Hello, I want to talk to my friend Gilbert.
10:04
Gilbert? We got rid of that pile of junk!
10:06
What? No more Gilbert?
10:09
Did you know he was my friend! Nooo!!
10:11
- Hello Gilbert. Are you my friend?
- Yes.
10:18
And friends will do anything for each other, right?
10:22