– English Lyrics

Lyrics & Translation

[English]

Welcome to this English speaking master class.  Today you're going to practice speaking in English  

for 4 hours. This is an interactive class and  you're going to practice speaking with me.  

You'll expand your vocabulary with common words  and phrases I use every day and you can too.  

And you'll learn correct grammar and natural  pronunciation along the way. Welcome back to  

JForrest English. Of course, I'm Jennifer. Now,  let's get started. First, in this master class,  

you're going to learn vocabulary you can use  when you're grocery shopping. So, let's first  

start with preparing. You need to prepare to go  grocery shopping. And how can you do that? Well,  

you might say to someone in your home, "I'm  picking up groceries after work." I'm picking  

up groceries after work. I'll say this slowly and  you can repeat after me. I'm picking up groceries  

after work. I'm picking up groceries after work.  So notice here we're using the phrasal verb pick  

up. I'm picking up groceries. In this sense,  it means you're getting groceries. So you could  

equally say, I'm getting groceries after work.  So you can get groceries. And then very casually,  

what natives often use is the phrasal verb pick  up because you're you're taking the groceries  

from one location to another. So that's pick up  and it's in the present continuous because it's  

taking place now. And notice groceries, this is  our noun and there's an s on it, so it's plural.  

I'm picking up groceries after work. So when was  the last time you got groceries? That's to get  

groceries conjugated in the past simple or the  last time you picked up groceries in the past  

simple. Put that in the comments. Now, you might  say this to your spouse, your roommate. Do you  

have time? Do you have time to get groceries after  work? Notice that fast connected speech. Do you  

have Do you have Do you have Do you have time?  Do you have time? Do you have Do you have time?  

Do you have Do you have time to get groceries  after work? Do you have time to get groceries  

after work? So, you need groceries. Of course,  that's the umbrella term to represent food,  

beverages, eggs, milk, butter, vegetables, meat,  cheese, fish, grain. All of those are groceries,  

of course. So, you're asking if someone can do  this. Do you have time to get groceries after  

work? Okay. So Molina asked, "Can I say I have to  do groceries?" No, I have to get groceries today  

because my fridge is completely empty. I have to  get groceries. If you use do, you do shopping. So  

I have to do the grocery shopping. So I have to do  shopping. But do what type of shopping? Grocery.  

No s because it's an adjective. I have to do  grocery shopping after work. But it would be  

more common to say, I have to get groceries today.  I have to get groceries today. Okay. How about  

this one? Can you check if we need butter? So,  if you're preparing a list, a grocery list, well,  

then you might ask someone in your house. Maybe  you're at work and you're preparing the list. So,  

you don't know if there's butter in the fridge.  Can you check if we need butter? Can you check if  

we need butter? Can you check if we need butter?  Can you check if we need butter? Can you check if  

we need butter? Can you check if we need butter?  So, here the verb is to check. In this case, the  

person is going to go into the fridge or go into  the cupboards and look if there is butter. They're  

going to verify, yes, we have butter. No, we don't  have butter. Can you check if we need butter? So,  

the person will reply and say, "We need butter.  Add butter to the list. Get butter." Or, "No,  

we don't need butter. You don't have to get  butter. You don't have to pick up butter.

How about this time? This one I'm making the list.  Notice here the collocation is make. Make in the  

sense of prepare or create. So butter, milk, eggs.  Of course, you can do it on your phone as well. It  

doesn't have to be a piece of paper. You would  still make the list. And the list is the grocery  

list. the grocery list. So, the items that you  need, I'm making the list. Do we need butter? So,  

again, you're asking the person, you can use,  can you check if we need butter? You can use  

this exact sentence or just simply, "Do we need  butter? Do we need butter?" And you can replace  

butter with whatever you want. Just be careful  because a lot of food items are uncountable. So,  

you wouldn't say butters with an s because butter  is uncountable. But let's say it's carrot. Well,  

that you would need the s. Do we  need carrots? Do we need carrots? So,  

be careful with your singular and plural. A lot  of food items are uncountable. Ah, Azam said,  

"Yep, we're out of butter. Yep, we're out  of out of butter. We're out of butter."  

So that's how you would say it like a native.  We are the contraction. We are W were were  

very unstressed. Were were out of out of we're  out of We're out of We're out of We're out of  

We're out of and then butter. Those two T's  will become a soft D. Dur dur dur butter.

We're out of butter. We're out of butter.  We're out of butter. Okay. Exactly,  

Alexander. Do we need to put butter on the list?  Exactly. The grocery list. Excellent job. Exactly.  

We're out of butter. We're out of butter. Yeah.  The shopping list, the grocery list. Exactly.

How about this? So, you're doing your list.  This is what I say most days. Most days that  

I make my grocery list, we're basically  out of everything. I don't know about you,  

but I basically get the same groceries every week.  And I only go grocery shopping once or twice a  

week. So I have to get basically everything.  Everything represents the food that is part  

of my regular diet. So if my husband asks me,  "What do we need? What groceries do we need?  

What do we need?" I'll just say everything.  We need everything. We're basically out of  

out of. That's what we just reviewed. Out  of We're basically out of everything. Out  

of Out of everything. We're basically out of  everything. We're basically out of everything.  

We're basically out of everything. We're basically  out of everything. So, put our normal items on the  

list. And out of the meaning is that you have  none left. So, if I say if I say this pen is  

out of ink, this pen is out of ink. It means  I can't write because there is no ink left.

How about this? Can you pick up some strawberries  for the weekend? Can you pick up some strawberries  

for the weekend? So, here is an example of a food  item that is plural because you don't go to the  

grocery store and get one strawberry, right? So  a lot of items, food items are uncountable. A lot  

of them are also always plural because you don't  buy one strawberry, one blueberry, one grape. So  

a lot of items are plural. Can you pick up? Pick  up. We already talked about this. Listen to that  

pronunciation. Can you pick up? Pick up. So notice  how the sounds divide. We have two sounds. Pick  

up. Pick up. Can you pick up? Can you pick up? Can  you pick up some strawberries for the weekend? For  

the weekend. Can you pick up some strawberries  for the weekend? So pick up just means get. Can  

you get some strawberries? You could say, "Can you  buy?" But we don't commonly use the verb buy. We  

usually just say get or pick up. But you could say  buy because you are purchasing the strawberries.  

Can you pick up some strawberries for the weekend?  Now, you may add for the and then or for and then  

whatever the specific meal is. for dinner tonight,  for lunch tomorrow, for our picnic on Sunday. So  

you can specify because maybe it's not normal to  get strawberries. So the person might be like,  

why do we need strawberries? So you can add that.  Uh, this is a good example of one lettuce that  

is uncountable. So, here's a good question for  everyone. And I have taught this in a lesson. So,  

if you practice and review my lessons and  you've watched this one, hopefully you know  

the answer. You can say, "Can you pick up  two lettuce?" You need to use a quantifier,  

a unit of measurement. Does anyone know what that  unit of measurement is? For example, pieces of  

advice. Here are two pieces of advice for you. So,  pieces is the unit of measurement. So, who knows  

what the unit of measurement for lettuce is? All  right, we'll see if someone gets the answer. Ah,  

Mir. Exactly. Heads of lettuce. Can you pick  up two heads of lettuce? Heads of lettuce. So,  

if if you want to be specific because if you  just say, "Can you pick up lettuce? Can you  

pick up some lettuce?" Well, how much?  So the lettuce that comes in one group,  

we refer to that as a head. A head. Can you pick  up two heads of lettuce? Two heads of lettuce.  

Yeah. It's the balls. The balls of lettuce.  We just call them heads. Exactly. Exactly.

How about this? We're low on protein bars. Do you  want more? So, if you're going through the fridge,  

you're going through the cupboards.  Now, maybe your your son, your brother,  

your roommate eats protein bars. So, you're asking  them, "Do you want more? Do you want more? Do you  

want me to pick up to get more protein bars? Do  you want more? We're low." What does that mean?  

We're low on We're low on We're low on your  protein bars. So, you could just say we're  

low on protein bars. Adding your It just makes  it sound like that one person is the only person  

in the household who eats protein bars. Do you  want more? We're low on your protein bars. We're  

low on your protein bars. Do you want more? Do  you want more? We're low on your protein bars.  

Do you want more? Yeah. Almost almost out.  That's a good one. Uh or a a small amount. A  

small amount. A small amount. Yeah, this is a good  Alexander. We're about to run out of protein bars.  

So, if you got a box of 20 protein bars and now  in that box there are only two protein bars,  

it means you're almost at zero. So, you can  describe it as we're about to run out. We're  

almost at zero or we're low. So, the quantity  is small. Either one works. You could also say,  

"Yeah, we're running low on protein bars." Yeah,  low on does not mean out of. Because if you say,  

"We're out of we're out of protein bars. We're out  of your protein bars," it means zero. Out of means  

zero. Low means a small quantity of. And we're  running out of also means a small quantity of.

All right.

Yeah, you could all We no longer have  protein bars. You would say we're out  

of We're out of protein bars. We're  out of protein bars. Do you want more?

Okay, so that's preparing. Now you have  your grocery list, your shopping list. So,  

you're on your way to your favorite store. This  is not my favorite store. I do not like going to  

this store mainly because of this on the screen.  Parking. So, let's talk about parking. This is  

specific to a very busy grocery store or if you  go to a grocery store in a very busy part of town.  

Now before we do, I have this free speaking  guide for you. You can download it from my  

website absolutely free. I share six tips on how  to speak English fluently and confidently. So just  

enter your name and email and this will be emailed  you to you. So make sure you get it. And also I  

want to make sure you're enjoying this lesson.  You're learning new phrases, new vocabulary,  

new pronunciation, new grammar. Put yes. Yes.  Yes, yes, yes, yes. Like this lesson. Subscribe  

so you're notified every time I post a new  one. And let's keep going. And we will focus  

on parking. Parking. How about this one? The  store is always crazy after work. The store is  

always crazy after work. The store is always crazy  after work. The store is always crazy after work.  

What does this mean? If you say to someone, "Oh,  Costco. That store is always crazy after work."  

Or whatever name of busy grocery store you can  think of. For me, it's Costco. The store is always  

crazy after work. Thank you so much, Ariel,  for your generosity. I appreciate that. So,  

the store is always crazy. In this context,  crazy just means busy. So, you can replace  

the word crazy with busy. The store is always busy  after work. And we mean very busy. Very busy. So,  

if someone asks you, "How was your day?" Oh,  crazy. Crazy. It sounds like your day was very  

busy or there was a lot of chaos, a lot of of new  things, changes, tasks. The store is always crazy  

after work. How about this one? It's impossible  to find a spot. It's impossible to find a spot.  

So here remember this is the context of parking.  So in to order to understand what the words mean  

because vocabulary can have different meaning  depending on context. You always have to ask  

yourself what the context is. So in this case  the context is parking. It's impossible to find  

a spot. It is impossible. So you're just talking  about the situation. It's impossible to find a  

spot. So notice that linking there to find a find  a It's impossible. Impossible. So p. That's the  

stress syllable. It's impossible to find a spot.  To find a spot. It's impossible to find a spot.  

So, what do you say this about? Where you go  grocery shopping? Maybe even where you work,  

when you go downtown, when you go to a  concert. What would you say this about?

How about this one? I've been driving around  for 10 minutes and I still can't find a spot.  

Now, if you're in a parking lot and  you are in the process of parking,  

you don't have to say a parking spot because  it's obvious. Native speakers, we don't give  

information if it's obvious. If there's no context  at all, then you can say a parking spot. I paid  

I just found a great parking spot and it was  really cheap as well. So if there's no context,  

you can say parking spot. If the context is  obvious, there's no need to do it. And you  

can just say a spot. A spot. And this is the  location where you're available to park. I've  

been driving around. What's the verb tense here?  I've been driving around for 10 minutes. Is the  

present perfect continuous? Because the action  started in the past and it continues until now.  

We use for the word for duration of time. We use  since a starting point in time. I've been driving  

around for 10 minutes and I still can't find  a spot. Okay. Yes. A spot represents a place  

to park. Exactly. Exactly. Yeah. Parking is  challenging here. Exactly. You can say that.

How about this? So, if you're shopping with  someone, there's someone else in the car with  

you and you're driving, you're looking around, and  you ask the person, "Do you see any spots? Do you  

see any spots? Do you see any spots? Do you see  any?" Notice that connection with a Y. See any?  

Do you see any spots? Do you see any spots? Do  you see any spots? Do you see any spots? And  

then hopefully the person says, "Yes, there's one.  There's a spot." Or, "No, I can't find any spots."

How about this one? or hopefully they say,  "I think there's a spot at the end of this  

row." I think there's a spot at the end of  this row. They're saying I think to express  

some uncertainty because if you just say there's  a spot at the end of this row, it sounds certain.  

I don't know about you, but I have done this  many times where I thought there was a spot. So,  

I quickly go down the row, but then it's just  a smaller car and then once I get closer,  

there's a car there, but I couldn't see it because  there was a larger car blocking the view. So,  

it looked like an empty spot, but it wasn't. So,  you can add on I think. I think to express some  

uncertainty. I think there's a there's a I think  there's a spot at the end of this row. Okay. So,  

when you are in a parking lot, there are going to  be rows and you usually snake around. So notice  

that you snake around. You go up one row, you  come down one row, you go up one row, you come  

down one row, just like a snake. So you snake  around trying to find a spot. And what you're  

driving on is called a row in a parking lot. In  a parking lot specifically, we call those rows.  

at the end of this row. At the end of this row,  I think there's a spot at the end of this row.

Or you can say to your friend, "That car's backing  out. Quick, grab it. That car is backing out."  

What does that mean? Phrasal verbs have different  meanings depending on context, remember? So,  

you always have to think about context. This is  the context of parking. That car is backing out.  

That car is backing out. So, this apostrophe s  represents the verb to be. Is the auxiliary verb  

for the present continuous. The phrasal verb is to  back out. You back out of a spot, which is this.

That is to back out. So when you exit your parking  spot. Okay. So to exit, you back out. Back out.  

That car is backing out. Quick, grab it. Grab it.  So what does that mean? Grab it. In this context,  

it means get that spot. Take the spot. Grab the  spot. So, you can use grab as an informal way  

of saying get or take. Quick, grab it. Grab it.  It being the spot, the parking spot. Okay. Yeah,  

exactly. The car is leaving. The car is  leaving. That car is leaving. And you  

could absolutely say that that car is leaving.  Quick, grab it. It being the parking spot. Okay.

So that's a good one for sure. And yes, Ariel,  you can absolutely say that car is. You just  

need the verb to be because pulling out,  pulling is in the present continuous. So  

you need that auxiliary verb. That car is  pulling out. So exactly the same thing,  

exiting, leaving the parking spot.  You can use pull out or back out.

Yeah. Grab it. Grab it.  Grab it. That's a good one.

Okay. How about this? Oh, this spot's  a little too tight. That car's over the  

line. H. Have you ever said this?  Have you ever been the car that's  

over the line? What does that  mean in the context of parking?

this spot's a little too tight. So, if you're  describing a parking spot as tight, it means  

that it's small. So, you don't feel like you have  enough room to safely or easily get into the spot.  

And then remember, you also have to open your car  door and leave the spot. and then the other person  

has to open their car door and get into their car.  So if you don't feel like there's enough room, you  

can say this spot's a little too tight. A little  too tight. You could also say too small. Simply  

small. Native speakers often use tight. Tight.  This spot's a little too tight. And what's the  

reason why? Maybe you just have a very large car  and two very large cars are parked on either side.  

That could definitely be why. But in this sense,  that car, so the one beside you, that car is that  

car's over the line. What does that mean? So in  a parking lot, you have rows, right? Rows. And  

then within each row, there are multiple spaces  where you park your car. Now, there are two lines,  

usually white or yellow, that tell you to enter  and that is your spot, right? But then if this  

is the line and then there's a car, the tire  is on the line or even a little over the line,  

that's what this means. So, the car beside you is  taking up some of your spot. Yeah. You could also  

say that car is too close. So, too close to the  line or too close to my parking spot for sure. All  

right. So, this spot's a little too tight. That  car is over the line. That car is over the line.

So, you finally found a parking spot and then  you leave your car and it's time to go shopping.

Helina, instead of complaining about parking,  buy a smaller car. That's some good advice for  

you. Buy a smaller car. Actually, I just bought  a Tesla, so I don't have to worry about parking  

because Tesla parks for me. And Tesla can park  anywhere. It doesn't matter if the spot is tiny,  

Tesla can get in it. So, you can buy a smaller car  or buy a Tesla. Okay, let's keep going. Manuel,  

please close the mirrors when you are  in the spot. When you are in the spot.  

What kind of car doesn't do that automatically?  The cars automatically close the mirrors. I don't  

think maybe 10 years ago you had to do that. Not  uh not today. Okay. Yeah, you can say there are  

too many cars. Too many cars. Exactly. You can  say that there are too many cars. So you can say  

the parking lot is crazy. The parking lot is  packed. Packed is another great word as well.

Uh we generally don't say parking place, it's  a spot. You can say is there a place to park?  

But what you're asking about is there a spot.  Okay? So you can use place but place is not a  

replacement to the word spot. Spot. So is there  a parking spot? Are there any places to park?

Yeah. Packed. So you can say the store  is packed. The parking lot is packed.

Okay. So let's move on to shopping. Shopping.

So, you're in the grocery store now. Maybe you  can say to the person, "Excuse me, where can  

I find protein bars?" Excuse me. So, this is how  you get the person's attention. So, you don't say,  

"Pardon me in in North American English." uh  it sounds too formal. You just say excuse me,  

excuse me. And you don't say anything before  that. You don't say hello or anything. You just  

say excuse me, excuse me. And then the person  will look at you. And as long as you have their  

attention, then you just ask your question. Okay.  Excuse me, where can I find protein bars? So,  

where can I find whatever item you want? So,  instead of saying where are the protein bars,  

you can absolutely say that in English, there's  many different ways to say the exact same thing.  

If you say, "Where are the protein bars?" That's  great. "Where can I find the protein bars?"  

That's great as well. Okay, so this is one  option. Ah, Helina answered, "Protein bars  

are usually near the cashier." Yeah. Yeah, that's  true. That's where all the chocolate bars and the  

impulse items are. Exactly. Muhammad, I'm going  to shopping. How can we correct this? because it's  

not correct now. But there are different ways  we could correct this. Does anyone know? So,  

I'm not I'm going to shopping. What do we know?  What do we need here? Okay. You can say I'm going

shopping without to. Exactly. Exactly.  Nice correction. I'm going shopping.  

I'm going shopping. Or you can  go to a location. So you can say,  

I'm going to the store. I'm going to the  grocery store. So you could say that as  

well. I'm going to the store. I'm going to the  grocery store. I'm going to the grocery store.  

Do you need anything? I'm going shopping. I'm  going grocery shopping. So, if you just say,  

"I'm going shopping." And the person has no  other context. They will not assume you're  

getting groceries. They will think maybe  you're just going to the mall for clothes.  

They won't know. They'll ask you, "Oh, what  are you getting?" Oh, just groceries. So,  

I'm going grocery shopping. I'm going grocery  shopping. You can say that as well. Okay.

Yeah, Manuel. Exactly. It's universal. It's an  easy one for you. All right. I'm going to the  

grocery store. You can't say I'm going to grocery.  Definitely not. I'm going to the grocery store.  

I'm going grocery shopping. I'm going shopping.  Yeah, I'm going shopping. Exactly. You can go  

to the market. Exactly. Because the market is  a location. You go to a location. You go plus  

activity. I'm going shopping. Shopping is an  activity. I'm going shopping. I'm going to a  

location. I'm going to the market. I'm shopping  downtown. Exactly. Nicely done. Okay. So,  

the question, excuse me, where can I find  protein bars? And then the person replies,  

the protein bars are in aisle five by the cereal.  So, remember in a parking lot we talked about  

rows. Okay? So you have a a a space which is the  parking lot and then you have rows and within the  

rows there are many spots where you can park.  In a grocery store they don't use the word  

row. They use the word aisle. And notice the  pronunciation. Don't look at the spelling because  

the spelling and pronunciation are different. So  close your eyes and listen to the pronunciation.  

Isle isle. So I isle. Is a isisle. So in  a grocery store it's called an aisle. In a  

parking lot it's called a row. The protein bars  are in aisle five. So located in in aisle five.  

Now, hopefully there's a number for these aisles.  Now, they're giving you more information because  

maybe the the aisle is very long. So, cereal,  that could be something that's easy to find. So,  

you just find the cereal and then you look close  to the cereal and you should see the protein bars.  

So, buy the cereal. By represents close, close  to by the cereal. located near the cereal. Okay.

Yes, exactly. On a plane, when you enter the  plane, when you board and you find your seat,  

you walk up the aisle. The aisle. And they  usually say, "Please clear the aisles quickly  

so other passengers can board." because  there's always that one person standing in  

the aisle and then other people can't get by.  All right. Yeah, it sounds exactly the same,  

but context would make it obvious that they're  not talking about I will. The protein bars are  

in aisle five. I'm in a grocery store. I  understand that we're talking about the  

location of something. So, there's nothing  about the context to suggest it's I will.  

Nothing about context. But if you had  zero context and I just opened my mouth  

and said I'll you you wouldn't know what I'm  saying because context makes it obvious. Uh  

we wouldn't use an ordinal number. You would use  isle and then just the number five. Isisle five.

It's row. Row. Row. R O W. Row.  That's for a parking lot. R O W. Yeah,  

exactly. Manuel. Raw means it is not cooked. And  row is a line. Think of it uh on Excel, you have  

rows and you have columns on an Excel. And  that's the row. The row. I'm so glad you love  

those videos, Elena. And this is definitely C1C2  what you're learning here because this is the way  

natives speak in the real world. Yeah. Isle is  difficult for sure. I think what Manuel said,  

if you just think of it like the word isle,  I will is really the same pronunciation. So  

just imagine you're saying I will as  a contraction. Isle. I isle. I isle.

Okay.

How about this again? Excuse me. There's no other  way to get someone's attention. Just excuse me.  

Excuse me. And now, ah, here's the question. Do  you carry do you carry good life protein bars? So,  

remember context. You're in a grocery store  store and you get the attention of a cashier  

or someone who works at the grocery store and  you ask them, "Do you you does not represent the  

person that you're talking to. It represents  the store that you're in. Do you carry?" So  

in this context carry means is this a product the  store regularly sells. Okay. So is this a product  

the store regularly sells? Do you carry good life  protein bars? So now it's not just protein bars,  

it's a specific brand. So it's like asking, do  you carry CocaCola? Uh, that's the specific brand,  

right? Do you carry? Do you carry? Do  you carry? You could absolutely say,  

"Do you have Do you have Do you have Good Life  protein bars?" Carry is very commonly used in  

a grocery store to understand if this store  regularly has this product. Because if you  

buy these every week, you want to know that  you can go to this store and you can buy this  

brand of protein bars every week from this store.  Excuse me. Do you carry Good Life protein bars?

Is Carrie only for brands? That's a good  question. Do you carry grapes? Hm. I would  

probably say I don't know if there's a rule  that says yes, you must only use it with brands,  

but just from what I would use, I would say  yes. Because if it were just a general product,

do you carry protein bars? Do you have protein?  Um, that's a good question. I would say you can  

use it if it's an item that you're not sure if the  store has. So let's say you enter a grocery store,  

okay? You know a grocery store has milk. So  you're not going to say, "Do you carry milk?"  

But let's say you go into a small convenience  store or let's say you go into a bakery somewhere  

that doesn't normally have milk. In that context,  I would say, do you carry milk? So, in this case,  

I don't need a specific brand. I just want  to know if you regularly have this item. So,  

thank you for your question because as I think  about it, yes, you can use carry for any item,  

but we generally only use it if we're not sure if  it's a regular item the store has. Good question.  

And if you're if you want to be safe, you can  absolutely just use have. Do you have do you have  

Good Life protein bars? Do you have milk? You can  absolutely say that. Uh, yes. Good Life is a brand  

that I made up. I don't know if this exists. I've  don't eat protein bars for some reason. It's just  

the first thing I thought of. Okay. Not provide.  Provide is not the right answer. So, stores don't  

provide milk to you. They sell milk to you.  So, you would use do you carry? Do you have

Okay. Yeah, absolutely. You can  just say, "Do you have protein  

bars?" Just be familiar that definitely uh  native speakers will use carry for sure.

Okay. How about this one? So, the person replies.  Okay. So, you ask someone and they reply and say,  

"Let me check. I'll be right back. Let me check.  Let me check." Notice that pronunciation. Let me  

check. Let me check. Let me Let me check. Let  me check. They might say something for h I'm  

not too sure. I don't know. Let me check. Let  me check. Check means verify. We saw this when  

one of the questions or one of the phrases was,  "Can you check if we have butter?" or "Can you  

check if we need butter?" Something like that. So  check means verify. So they're going to go either  

look on their computer system or ask someone.  I'll be right back. I'll be right back. I'll be  

right back. I'll be right back. Let me check. I'll  be right back. Let me check. I'll be right back.

All right. Yeah, you can use let me see.  Let me see. I'll be right back. You can  

say that as well. Exactly. Let me let me  let me check. Let me check. Let me check.

Okay. How about this? So, the person goes and  checks. They check their computer system and then  

they come right back. Hopefully, you didn't  wait long. And they say, "Sorry, we stopped  

carrying that brand last month. We now carry Shark  protein bars." Again, I made up this name. Shark  

is a brand name in this situation. Okay. Sorry.  So, they're just expressing their sympathy or  

expressing their their apologies because they  don't have this item. It's just a polite thing  

to do. Sorry, we stopped. And then your verb in  ing. We stopped carrying that brand last month.  

Remember the brand was Good Life Protein Bars.  Again, not a real brand. Maybe it is. I don't  

know. We stopped carrying that brand last month.  So what does this mean? We stopped carrying that  

brand last month. It means they used to we used to  carry that brand. So if they said we used to carry  

that brand, you know they no longer do because  used to do something is when it was a routine  

action in the past but no longer now. Okay? So you  could say that as well. We stopped carrying that  

brand last month. We now carry Shark protein  bars. So they're giving you an alternative.  

They're letting you know what they routinely  have available. We now carry Shark protein bars.

Okay. Yeah, exactly. So, from now on,  

it's no longer available because we  stopped carrying it. Exactly. Well done.

All right.

Okay, awesome job.

So, now you finally found some protein bars.  Maybe you're going to give these Shark protein  

bars a shot, which means you're going to try them  and see if you like them. And if they taste good,  

you'll keep buying them. So, you can give them  a shot. Give Shark protein bars a shot. So,  

you got your protein bars, your milk, your eggs,  your butter, your strawberries for the weekend,  

and now it's time to check out. To check out.  Okay. So, of course, you know, checking out  

is when you you purchase your items, you pay  for your items, and then you leave the store.  

So, the these are some phrases that I commonly  hear when I'm checking out because when I check  

out, I don't really say a lot as as the the  customer. I don't say a lot. I just receive  

directions, receive instructions, and then  I answer a few questions that they ask me.  

So here are the questions or the statements that  I commonly hear. Okay. So if I'm standing in line,  

let's say over here, and then this person's  usually will wave as well and say, I can help  

the next person. And then they're trying to  make eye contact so you know to come over. I  

can help the next person. I can help the next  person. I can help the next person. So, this  

is what I hear the person working at the store  say to get my attention. So, I bring my items  

to her. Okay. I can help the next person. I hear  that a lot. Um, I wouldn't I don't hear assist.  

It's just help. I can help the next person.  I would say 99% of the time it would be help.

Okay. Yeah. Eye contact. I can  help the next person. And then  

you try to make eye contact. You  try to get your eyes to meet.

Uh when you check out yourself, it's  selfch checkout. Selfch checkout.

Okay. Or maybe I go up to this person because  oh, there's nobody in line. There's nobody in  

line. So these if there's other people, they  would be called line. So I would say, oh,  

this line is really long. Let me go to this  one because there's nobody in line. But then  

maybe she says, "Sorry, this lane is closed."  But you can go to number five. Now, isn't this

the a new expression because we saw row  in a parking lot, isle in a grocery store,  

isle on a plane, but lane. So we call these  lanes. Lane. Lane. Okay. But then the people  

are in line. So you can say there's a long line  at lane five. There's a long line at lane five.  

Yeah. Q. Q. But in North America, we don't use Q.  We say line. Line. We understand what it means,  

but we just don't really use it. we say line.  So yeah, in British English they say Q. In  

North America we say line. No, Q is not lane. The  lane is just the area where you check out. Okay,  

line represents the number of people waiting for  a lane. For a lane. So this is lane one, lane two,  

lane three. And there are five people in line at  lane five. So it's there's a long line at lane  

five. So I'm going to go to lane one because  there is only one person in line. Okay. Yeah,  

lane is the place to pay. Okay. But then this  person says, "Sorry, this lane is closed, which  

means she's not helping anyone, but you can go to  number five." So, she's telling me to go to number  

five. And then maybe the person says, "I can help  you. I can help you. I can help you at lane five.  

I can help you at lane five." Okay. Sorry, this  lane is closed, but you can go to number five.

Now, maybe you try to get in the selfch checkout.  That's where you scan your own items. You are the  

cashier. I actually love doing selfch checkckout.  It's fun, but only with a small number of items.  

But maybe they say the selfch checkout is broken.  Is broken. So if it's broken, it means it's not  

functioning. It's not operational. You can't  use it. The selfch checkout is broken. The  

selfch checkout is broken. Okay? So you can't  use it. You have to go to one of the lanes.  

one of the lanes or you get in lane one because  you see there is only one person in line at lane  

one and then she looks in your cart and she sees  all these items. It's piled high and she says,  

"Sorry, this is the express lane. The max is 10  items." So, she's telling you that you have too  

many items. You can't check out here. This is  the express lane. I always go to the express  

lane even if I have a few more items. Just a few.  Not too many. Maybe like 10 or 13 or 12 or 13 if  

the max is 10. But my husband always gets mad.  He always counts the items and he will he will  

not go if it's more than 10 items. I always go  sorry this is the express lane. The max which  

represents maximum maximum. The max is 10 items.  The max is 10 items. Okay. So you can check out  

here. Yeah. You can say this lane is okay. It  depends. This lane is closed. That is not the  

same as out of order. You can say that selfch  checkckout is out of order which means broken,  

out of order, out of service. That means it  is not functional. Okay? But closed simply  

means it is it's the opposite of open, but  it's because there's hours of operation.  

that one person stopped working at 4:00 or she's  going on a 30 minute break to have lunch. Okay,  

so it's not because it is broken. It's  because the hours of operation are done. Okay.

Okay. Oh, I'm so glad that you're  loving this class. It's fun. It's  

fun learning these real phrases. These  are phrases I use every day. Exactly  

the way a native speaker would say them.  Exactly the way I would say them. Okay.

Now, so remember I said when I'm checking  out, I don't say a lot. I usually just  

follow directions. Oh, I can't go here.  Oh, she wants me to go over there. I can't  

go here. I follow directions. I follow  instructions. and I answer questions. So,  

one of the questions I always answer the  first thing they say when you put your items,  

do you need any bags? Do you need any bags? Do you  need any bags? Do you need any bags? Do you need  

any bags? Do you need any bags? Do you need any  bags? Okay. Now, in North America, 90% of places  

charge you for bags. So they will charge 5 cents,  10 cents per bag. And sometimes um they don't even  

have paper bags. You have to buy a reusable bag  that may be like a dollar or more. But I always  

bring my own bags. I have for many, many years,  even before they started charging for bags. Okay.

All right. So, you'll just answer this with a yes  or no. You won't talk a lot during a checkout.  

Now, sometimes they always ask, "Do you want  the meat in a separate bag?" I don't know why,  

but do you want the meat in a separate bag? This  is a question I get asked a lot. Do you want the  

meat in a separate bag? Now, keep in mind in  in North America, meat is a more general term.  

If you buy like chicken or pork, they'll probably  still just say meat. Fish, they would not call  

meat. They would say fish. So they would say,  "Do you want the fish? Do you want the meat in a  

separate bag?" Yeah. And separate means different.  So if your your strawberries, your protein bars  

are going in this bag, a separate means a new bag.  a different bag. So, in this bag, there is only  

meat. Okay, so it's just a common question I'm  asked. Do you want the meat in a separate bag?

And here's another question. So, at the end, they  finish scanning all the questions and they might  

ask you something about points or rewards or if  you're a member or if you have a loyalty card. So,  

they might say, "Do you collect points? Do you  collect points?" And then they're asking if you  

have a membership card, and most likely it's on  your phone anyway. So, you can think of your scene  

card or a rewards card. Do you collect points? Do  you collect points? And then you just say yes and  

then you show them your card and then they'll  scan it. Do you collect points? Or they might,  

this is an alternative. So they'll either  say, do you collect points or do you have  

a rewards card? Now instead of the word rewards,  they'll probably use the name of their card. So,  

do you have a scene card? Do you have a I  don't know a lot of different card names. Okay,  

so let's say there's just a different  one. Do you have a triangle card? And  

triangle is the name of the card. And it's  probably something like if you spend $100,  

you get $1 worth of points and then you can use  those points. Okay. Do you have a rewards card?

Now they often ask me would you like to redeem  your points? In this case redeem is a replacement  

to use. So if you redeem your points it means  I have 50 I have 500 points and I want to use  

my 500 points to pay for groceries which is like  $3, let's say. So, I save $3 on groceries. So,  

if I redeem my points, I use 500 points to  pay for groceries. And I save $3 or something  

like that. Would you like to redeem your points?  They may use the the verb use. Would you like to  

use your points? But redeem is very common. Would  you like to redeem your points? Would you like to  

redeem your points? Yeah. or would you like to use  your points? Exactly. And then I don't know why,  

but they often ask, "How would you like to  pay?" I don't know why they need to know this,  

but I guess they need to push a button first.  How would you like to pay? How would you like  

to pay? How would you like to pay? And then  you just say debit, credit, cash. Those are  

your three options. Amazing job. You have already  learned a lot. Now, let's move on to when you're  

at a market. So, you could get to the market  and then you go up and someone says to you,  

"Would you like a sample of our homemade goat  cheese?" Notice that, "Would you like a sample?"  

So, a sample is a small taste or a small test  of whatever they're selling for free. So,  

you can get a sample of a perfume. And of  course, you're not tasting the perfume,  

but with food, a sample is a small bite or a  small sip if it were a drink. A sample. Now,  

they can provide samples in grocery stores and  other places as well. And sometimes when you  

order an item, they might include some samples of  other products to get you to try that product and  

then potentially buy it in the future. So,  let's review the pronunciation. I'll say it  

slowly and then you can repeat after me. Would  you like a sample of our homemade goat cheese?  

Now I'll say it quickly. Would you like a sample  of our homemade goat cheese? Would you like a  

sample? Would you? Would you? So notice that J  sound. Would you Would you like a like a Would  

you like a Would you like a sample? So sample is a  noun. It's something. Yeah. In this in this case,  

hello to Brazil, Maria. Nice to have you here.  And in this case, yes, you could say, would  

you like a piece of our homemade goat cheese? You  absolutely can use that. Now, that only applies to  

this picture. Whereas other samples, it may not be  a piece, but in this context, absolutely, you can  

say that. Would you like a sample of our homemade  homemade goat cheese? So, homemade is an adjective  

and it means, of course, they made it themselves.  Okay, how about this one? So, you're looking at  

the products in the market and then someone says  to you, "This honey is made right here in town."  

This honey is made right here in town. So, they're  letting you know it's local. Local this honey. So  

you can replace the word honey with whatever  product you want. Even the goat cheese in our  

past example. This honey, this honey. This honey  is honey is. So hold out that is. And then add is  

this honey is made right here. Right here in town.  Right here in town. So in town just represents  

the specific location you're in. So repeat after  me. This honey is made right here in town. Yeah,  

you could say this honey is produced. If you use  produce instead of made, you have to have the  

ed form because it's to be produced because it's  the passive voice. It's not the active voice. So,  

this honey is produced right here in town. You  could say that. Okay, let's try our next one. Oh,  

so you go up to one of these stalls and then  you can ask them a question. So, you might ask  

for a specific type of something or you can ask  about the ingredients. So, in this case, you ask  

the vendor. The vendor is the person selling the  products. You could say vendor. You could also say  

seller, the person selling the products. Vendor.  Seller. Do you have any sugar-free jam? So,  

very easy question form. Do you have any jam?  Do you have any jam? But what type of jam? So,  

you're adding sugarfree as an adjective. Do you  have any sugar-free jam? Do you have any? Do you  

have any? So, hold of that vv sound on have and  take it to your next word. Have any. Have any. Do  

you have any? Do you have any? Repeat after me.  Do you have any? Do you have any sugar-free jam?  

And then they'll say, yes, we do. and show you  the options or say no we don't sorry no we don't  

and again maybe show you the options as well  okay Tamara asked can a producer be a vendor  

yeah absolutely so a producer is the person who  produces the product a vendor is the person who  

sells the product so you can absolutely produce a  product and then also sell that product. So yes,  

a producer can be a vendor and generally at  markets that is one of the main reasons why people  

like them because you're buying directly from the  producer. You're buying from the person who made  

the product, who produced it. That's not always  the case, but that is is one of the benefits of  

going to a market. Okay. So, maybe this lady who  could be a vendor and who could also be a producer  

offers you a sample of her jam, her strawberry  jam. Okay? And then you taste it. You taste it.  

And then the you say to this lady, "The strawberry  jam tastes just like my grandmother's." Just like  

my grandmother's. That could be probably one of  the best compliments you could give someone. Now,  

of course, we have this idea that our grandmothers  make the best food and the best products.  

You could replace grandmother with mother's  or aunts or some other person as well. It  

tastes just like my grandmother's. Now, notice  there's an apostrophe s after grandmother. So,  

when you say it in the plural or when you say it  in spoken English, it will sound like you're just  

saying the plural. Grandmother's. Grandmother's.  Now, there's an apostrophe s because it's my  

grandmother's jam. my grandmother's strawberry  jam. But because that's obvious based on the  

context, you don't need to include the word jam  or strawberry jam. But you absolutely need the  

apostrophe s because you can't say taste just  like my grandmother. That would be weird. It's  

like saying you tasted your grandmother and  the jam tastes like your grandmother. No,  

that doesn't make any sense. That's weird. So you  absolutely need that apostrophe s. Otherwise it  

will sound weird like I said. Okay. Now let's  focus on the pronunciation. The strawberry jam.  

The strawberry jam. The strawberry. Strawberry  jam tastes. Don't forget that s. Sometimes  

students don't pronounce the s, but that makes  it sound like a grammar mistake because it needs  

that s to show it third person singular. The  strawberry jam tastes just tastes just like  

my grandmother's grandmother's grandmother's with  an s at the end. The strawberry j jam tastes just  

like my grandmother's. Now, of course, you can say  something. Wow, the strawberry jam is delicious.  

Is amazing. You can absolutely just say something  like that. This is just a very nice compliment.

Okay, Koma said, "The strawberry jam tastes  as tasty as my grandmother's." Yes, you can  

absolutely use as tasty as. So, as adjective  as. Now in English we don't like using the  

same word even if it is not exactly the same.  I personally wouldn't say tastes as tasty as. I  

would say wow this strawberry jam is as tasty as  my grandmother's. I would use the verb to be if  

you were using tasty as an adjective to avoid that  double taste as tasty. Taste as tasty. It sounds  

repetitive and native speakers, we generally  don't like doing that. Okay. All right. Yeah,  

I like this, Natalia. Nothing can beat it. Nothing  can beat my grandmother's strawberry jam. Nothing  

can beat my grandmother's strawberry jam. And I  use this example because I bought some raspberry  

jam at a farmers market on the weekend. I  don't know why I didn't use raspberry jam,  

but I bought some raspberry jam and I I tasted it  and it was delicious. But I said, "Oh, it's good,  

but it's not as good as my grandmother's."  Because nothing will be right. You have that  

memory of your grandmother's food and nothing can  beat it. Nothing can beat it. Absolutely. Okay.

How about this one? So you ask one of the vendors,  do you have this spread in a smaller side? So  

spread just represents something some sort of  product that you spread on bread or on toast.  

It could be a jam. It could be a sauce. It could  be a preserve. There are many different things.  

It could be it could be like a garlic ioli. It  could be many different things. So spread is  

just a general term to refer to any product that  you spread. So assuming one of these products is  

a spread. Okay? So the verb is to spread. So when  you have butter or jam and you go like this over  

your bread, you're spreading the butter. And  you want to do that evenly. You're spreading  

the butter or spreading the jam. So you see this  container, this jar, but it's quite large. So you  

want to ask for it in a smaller size. In a smaller  size. Or if you see a small one, you could ask  

for a larger size. Do you have this spread in a  smaller size? Do you have this jam, this honey,  

this butter, whatever else it is? Do you have this  spread in a smaller size? In a smaller size. So,  

in a size and then smaller or larger. You could  do the same thing if you're buying a shirt. Do  

you have this shirt in a smaller size? Do you have  these shoes in a larger size? So, you can use that  

as well. Do you have this spread in a smaller  size? In a. So notice that pronunciation of  

in. Repeat after me. In a in a in a. Do you have  this spread in a smaller size? Do you have this  

spread? Do you? So notice how fast that do is. Do  you do you do you do you do you have this? Do you  

have this? Repeat after me. Do you have this?  Do you have this spread in a smaller size? And  

then they'll say yes or no. They'll show you the  options. They'll show you what they have. Yeah,  

Kim. Kim, you can absolutely say, "Do you have  this shirt in green? You don't like it in blue  

or red? Do you have this shirt in green?" Now,  with clothes, you can you can be specific. Do  

you have this shirt in a small, in a small?  In a large? in a size eight, in a size 12,  

whatever your size is. Do you have these shoes  in a size eight or whatever it is in a size?  

And then you have the number of the size in  a size eight, in a size 42, whatever it is.

Loku said, "Excuse me, could you show me the  smaller size?" Yeah, you could absolutely say  

that. Excuse me is a nice way to get the person's  attention, especially since this man is not  

looking toward the the public, toward the buyer.  So, if you say, "Excuse me," he's going to hear  

you and turn around so you get his attention. So,  that's a very nice thing to add. Excuse me. Now,  

if you say, "Could you show me the smaller size?"  You're assuming he has a smaller size. And that's  

absolutely fine to do that. Okay. Yeah. And you  can ask them, "Is this spread homemade?" Excellent  

question. Is this spread homemade? Is this  spread homemade? Very nice question. Absolutely.

So you can't add with yes, I have. You can use  the auxiliary verb do. Okay? Do you have? So the  

answer would be yes, I do. Yes, I do. And with do,  you don't have to add an object after it. So yes,  

I do. Now if you use have you have to  provide the object. Yes, I have one. Yes,  

I have a smaller size. Yes, I have this spread in  a smaller size would be the fullest form which a  

native speaker would most likely not use. So  if you want to use the short form, it's yes,  

I do. Yes, I do. because it's do you have?  Yes, I do. Yes, I do. Okay. All right. Awesome.

Let's try another one. Oh, so someone asked, so  someone Helina asks, "Is this spread homemade?"  

Is this spread homemade? Excellent question,  Helina. Or you could ask the person, "Did you  

make these candles yourself?" "Did you make these  candles yourself?" So the sign actually says,  

"Jen's homemade candles." I found these images on  Google images. I don't know who this person is.  

Jen's homemade candles. So maybe you don't know  the person behind the the counter. Is that Jen? is  

that the Jen who made these candles? So, you could  ask, "Did you make these candles yourself?" Now,  

are these candles homemade? In this case,  you wouldn't ask that question because it  

says homemade candles. So, you've already you  already know the answer. But just because it  

says homemade, you don't know if the person  you're talking to is the person who made the  

candles. So that's where this question comes  in. Did you make these candles yourself? Now,  

you don't have to add yourself. You could just  say, did you make these candles? But it's very  

common to use yourself if you want to emphasize  that it was the person's effort. So, if you're  

serving someone a cake and they're like, "Wow,  this cake is really delicious." You could say,  

"I made it myself." I made it myself. So, you  can just say, "I made it. I made it." But it's  

more common for a native speaker to add on the  reflexive pronoun. So, if it's she, she made it  

herself. My daughter made it herself. My husband  made it himself. Okay. So, it has to be reflexive.

All right.

Thank you very much for your generosity,  Pyro Japan. I appreciate that. Thank you  

so much. I'm so glad you're  enjoying the lesson. Okay.

You don't need to add by yourself. Did you make  these candles by yourself? So, grammatically  

that's correct, but it changes the meaning  slightly. Um, by yourself means without the  

assistance of anyone else. Okay? So in a classroom  setting they might say you have to complete this  

assignment by yourself. So without the assistance  of your fellow classmates uh for example. So it's  

not exactly the same question. It doesn't have  the same meaning about creating something. We  

generally just say, "Did you make these candles,  this cake, this jewelry, whatever it is yourself?"

Okay, good question, though. All right.  Yeah, exactly. Is the candle homemade? So,  

you could pick one up. Is the candle  homemade? And then Ma answered, "Yes,  

I made these candles myself." Very  nice. That's exactly the right answer.

All right.

Let's keep going. Yes. Did you um do you make  these candles yourself? Yeah. Okay. So, you could  

say that, Mulasa. So notice my question is in the  past simple because I'm referring to the candles  

on the table that I can see and it's a completed  past action because the candles are already made,  

right? But if you ask, do you make these candles  yourself? That is absolutely correct and it makes  

sense because you're not you're just asking about  a routine behavior because these are not the only  

candles that Jen is ever going to make in her  life. She's going to make candles tomorrow and  

the next day and next month and next year because  that's her job, it seems. So, you can absolutely  

use the present simple to uh to talk about  the routine nature of this activity. Yeah,  

great job. Okay, let's keep going. And Haley said,  "How did you make these candles yourself?" Yeah,  

how did you make these candles? And in  this case, you don't even need yourself in  

this cake in in this sentence. Just, oh,  how did you make these candles? Can you  

explain the process? How did you make these  candles? Yeah, you can absolutely say that.

Okay,

let's keep going. How about these one? This one.  So, you get to this stall and you're admiring  

one of these baskets and then the seller, the  vendor, the producer comes up and says to you,  

"All of these baskets are woven by hand."  All of these baskets are woven by hand.  

Okay. So, here woven comes from the verb to weave.  Weave uh that that's just a a a verb to represent  

how you make this specific item. So, you sew.  Okay? So, sew is one verb. You can crochet,  

you can knit. Those are different verbs  for different types of activities. So to  

weave is a form of creating products to weave.  Now here it's to be woven. To be woven because  

you're not talking about the person doing the  action, you're talking about the the action  

being completed. So all of these baskets are  woven. Notice that pronunciation. Woven. Woven.  

So woven v-v woven woven woven by hand. So by hand  means that a machine was not used. Okay. So you  

can I can say I made this shirt but I made this  shirt by hand sounds like I did not use a sewing  

machine. I sewed it by hand. Okay. So, that's why  they're using by hand to let you know a machine  

was not used. So, when you see this bag, you're  like, "Wow." You admire it even more because of  

the amount of effort that went into producing  it. Yeah, these baskets are pieces of art.  

What a beautiful thing to say. And that would  definitely be a compliment to the the seller,  

to the producer. And then you could ask, "Wow,  did you make these baskets yourself? Did you make  

these baskets yourself?" Because all of these  baskets are woven by hand. You don't know who  

did the action, who created this basket. So you  can ask, "Wow, did you?" And then they might say,  

"Oh, no, no, I didn't make them." And then they'll  they'll of course tell you who did make them. Oh,  

Francisco, I'm so glad you're joining for your  first live class. This is the same time I go  

live every week. So hopefully you can join again  in the future. All right. Yeah. And this is why  

people go to markets to enjoy the the the works  of art produced by people by hand. Very nice.

Yeah, you can absolutely say,  

"Did you make these candles on your  own?" On your own. You can say that.

I didn't make these candles. So, this candle  singular or these candles. I didn't make these  

candles but my brother. It's incomplete. What do  we need to say? But my brother, who knows? But  

my brother did. Did. You have to include that  auxiliary verb. I didn't make these candles,  

but my brother did. Now, if you don't want to use  did, you could say, but my brother made them. So,  

you can't just say, "But my brother made." That's  incomplete because you make something. But my  

brother made them. But my brother did. Okay. So,  those are your two options. I know these baskets  

are beautiful. I hope I see them soon at a market  because I'd love a basket like this. They are just  

so beautiful. Exactly. I didn't make them. I just  sell them. But I'm happy to answer any questions  

that you have. Oh, do you have this kind of  basket in a smaller size? What a great question,  

Azam. Yes, in a smaller size, in a larger size, in  purple. So, you might ask about a solid color. Do  

you have this kind of basket in purple, in green,  in blue, whatever your preference is. Very nice.

Uh, yes. No, my sister did. Exactly. Exactly.  No, my sister did. Yes. Well, thank you, Egypt.  

I love Egypt. I Egypt is one of those places in my  mind that I just absolutely want to see one day.

Okay, let's keep going.

How about this one? This jewelry is really  beautiful. Do you have a website? Okay, so you're  

talking to the person. Maybe you've already asked  her if she makes the jewelry herself, if it's  

handmade, and then you want to know, do you have  a website? Maybe you don't want to buy anything  

today, but you want to buy something in the  future, or you want to share it with your friends,  

send it to your mother, your sister, whoever else.  This jewelry is beautiful. Now notice it's this  

jewelry. That's because jewelry is uncountable.  So we don't have it in the plural form. If you  

want to use the plural form, you can talk about  individual pieces. So earrings can be plural,  

rings can be plural, necklaces, bracelets, all  of the items can be plural. So you can say, "Wow,  

these necklaces are beautiful. These these but if  you're using jewelry, which is the term to refer  

to everything, it's always singular. So that's why  we have this. This jewelry is really beautiful. Do  

you have a website? Do you have a website? Do you  have a website? And then she'll explain where you  

can buy her items on her website or wherever  else. Yes, exactly. You want to see all the  

items available on the website. Exactly. Exactly.  Yeah, you can say pieces of jewelry. Absolutely,  

Francisco. So, if you want to make jewelry  plural, you don't make the word jewelry,  

you add a quantifier, a unit of measurement.  So, how do you measure jewelry, you use the  

word piece. So, this piece of jewelry is one item.  So, one ring, one set of earrings because earrings  

come in a pair. So you would say set of earrings,  okay? Or pair of earrings. You could say that as  

well. So the word piece is what is plural. These  pieces these the plural these pieces of jewelry.  

So jewelry is still singular and you use of.  Now your verb is are because your verb is being  

conjugated with pieces. These pieces of jewelry  are beautiful. Now, if you're looking at jewelry,  

you don't even have to say jewelry. You could  just say, "Wow, these pieces are beautiful.  

These pieces are beautiful." And then it's just  obvious that you're talking about jewelry because  

you're looking at it right there. Jewelry  and rural are the hardest words to pronounce.  

I agree with you there. Uh, squirrel. Maybe  you can add squirrel to your list. It's kind  

of like rural. Um, even I don't like saying rural.  It's just like a very harsh sound in your mouth.

Okay. Yes, absolutely. You can ask about  the price. How much is this jewelry? Now,  

just remember that jewelry is an umbrella term,  which means it represents every item. And most  

likely there are different prices for different  items. It's not like every item on the table is  

$20. Although that's possible. That is  possible. So you might be more specific and say,  

"How much is this necklace or this ring or this  item?" You can use the word item. Or this piece,  

this piece of jewelry. So you may be more specific  because you would be asking about everything,  

but you're assuming there's only one  price, which likely isn't the case. Okay.

All right, everyone.

Ivan, excellent question. Now, the a doesn't  belong to jewelry. The a belongs to peace. So,  

I have I want to buy a piece of jewelry  because you can't say I want to buy a jewelry.  

You cannot say that. So you would say,  I'm just putting it in the chat. I want  

to buy a piece of jewelry. But the  article a belongs to peace. It does  

not belong to jewelry. So you would  not say I want to buy a jewelry. No,  

that's grammatically incorrect. I want to buy some  jewelry. I want to buy a ring. A pair of earrings,  

for example. Okay. How much is this ring?  Exactly. Exactly. How much is this ring?

Exactly. It's uncountable. Very nice.  Yes. Jewelry is uncountable because it's  

a term that refers to all the pieces,  but the term jewelry is uncountable.

All right, great questions everyone. Let's keep  going. Oh, my favorite part of a market is the  

baked goods. So, that's an umbrella term as well,  baked goods. Baked goods refers to things you  

find in a bakery. Bread, muffins, cookies,  croissants. Oh, that's my weak spot. Okay,  

so baked goods. This is an example. A muffin is an  example. So maybe this person, you're walking by  

and you say, "Ooh, that muffin looks delicious."  And then she says, "These muffins were baked fresh  

this morning." So, she's trying to tempt you to  buy one of the muffins. She's a good saleserson.  

These muffins, because there's more than one, so  it's plural. These muffins were baked fresh. So,  

to be baked, and then fresh means that you can  say these muffins were baked this morning. Okay,  

adding the word fresh just emphasizes  that they were made from scratch. So,  

it wasn't a frozen muffin. It wasn't pre-made and  then warmed up this morning. It was it turned from  

the dough to the solid form this morning.  So, we use this a lot with coffee as well.  

You could say, "This coffee was made fresh at  8:00 a.m. and that was a short while ago." So,  

you know, the coffee is fresh. So,  that's a a common thing to say.

Can you make muffins on my birthday?  Well, I don't know how to make anything,  

so you don't want me to make muffins, but  I can buy you some muffins. That I'm good  

at that. I'm good at buying muffins. So,  sure, I'll buy you some muffins on your  

birthday. Okay. And maybe they're giving  some samples. So, they have one muffin and  

then they just chop it up or tear it up into  smaller pieces and then you have a little  

toothpick or something and then you can try  a sample of this delicious muffin. All right.

Yes, exactly. I love fresh baked muffins. Very  nice. Very nice. What kind of flavors do you  

have? Exactly. It looks like there's  a lot of different flavors. Very nice.

Oh, thank you so much, Coma. That's so sweet of  you. And I really appreciate you showing up. I  

recognize your name. You always participate and I  love that. Thank you so much. Sure, I'll buy you a  

lot of muffins. I know a spot that makes amazing  croissants, and I would love to buy everyone one  

of their croissants. Okay, how about this? So,  on one of these signs, I don't know if you can  

read this, it's pretty small, but the first one  is chocolate chip muffins. So there's a double O.  

It's chocolate. Chocolate chip muffins. They wrote  chocolate twice. But notice they just wrote C H  

O C. Period. That's the short form for chocolate  because chocolate's a long word and it won't fit  

on this little card. So they shortened it to just  chocolate. But when I see it, I'm still going to  

say the full word. So I wouldn't say chalk chalk  chip muffin. Even though I see it's ch H O C. I'm  

going to pronounce it as chocolate chip muffins.  So, they're emphasizing how much chocolate is in  

there. Oh, and thank you so much, Francisco.  Okay, so chocolate chip muffins. Then we have  

corn muffins. H, have you ever had a corn muffin?  And then banana nut muffin and a brown muffin.  

So, which one would you choose? There are four  options. And you can just put your number one,  

two, three, four. Or you can say the name. Now, I  don't really like sweet things. I like more savory  

things. So, I would go for the corn muffin because  I think it would be more savory, which savory is  

not sweet. It's more salty. salty or things like  that. Buttery, salty. That would be savory. But  

maybe I don't like nuts or I'm allergic to nuts.  So I can ask are the corn muffins. Now I'm using  

the plural muffins because I'm talking about  the category muffins. So are the corn muffins  

nutree? Nutree. So is something or are with a  plural something and then nutree, sugar free,  

glutenree, lactoseree, dairy free, whatever you  don't want in that muffin. Okay, Jorge wants the  

banana nut muffin. Sylvia wants the chocolate  chocolate chip. Banana mut banana nut. That  

sounds pretty good for sure. Mahm wants the corn  muffin banana nut. Awesome. Yeah, exactly. You  

might say because I'm allergic because then they  know, oh, this is serious. So, I have to make sure  

there are no nuts. Chocolate chocolate chip.  All right, everyone. Yeah, I think so. I don't  

know what a corn muffin is, but I would say it's  made from corn flour. You're not going to have  

probably chunks of corn in it. I would say it's  made from corn flour. Okay, awesome. Everyone,

you've had corn muffins before? I've had cornbread  which is very common in the southern US like  

Texas, Kentucky, Alabama. Cornbread is very  common and it's delicious. Okay, so that could  

be a great question. Now you see these beautiful  pies. Now, you either want to buy a whole pie,  

but you only want to eat one piece, or you want to  buy more than one pie and save them for later. So,  

you could ask a person, "How well do these pies  freeze?" "How well do these pies freeze?" Now,  

notice I'm not asking, "Do these pies freeze?" If  you say how well, you're assuming that the verb  

can take place. So if I say how well can you play  tennis, I'm assuming you can play tennis, but I  

don't know the the degree. Are you a beginner,  intermediate, advanced? So if I say how well,  

I'm asking about your level. Now, in this case,  how well do these pies freeze? I want to know  

after I take them out of the freezer. So, freeze  is because I want to preserve them in the freezer  

for a longer period of time. Maybe one month,  maybe one week, two weeks. So, a longer period of  

time. Now, the person might say, "Oh, they freeze  really well. They can stay in your freezer up to  

three months, for example. Or they might say,  actually, they don't freeze very well because  

there's so much butter in them, so the crust may  become soggy, for example. So, they may give you a  

reason why you shouldn't freeze them. So, how well  do these pies freeze? And you can use this for any  

item that you buy at the market. cookies, muffins,  even some spread, soup, things like that. Okay,

so you would say, "Excellent job, Helina."  And for an activity that you actually do,  

I'm playing tennis right now, if you didn't  know. For an activity that you do, you can say,  

"I'm great at playing tennis." But for this case,  I wouldn't say the pies are great at freezing  

because it sounds like the pies are doing the  action, like they have some role in the action,  

but that's not the case. So, you would say  they freeze really well. Or you could use a  

different adjective, but I would use they and  then I would use the verb freeze. They freeze  

really well. Okay, good question. Or I'm glad you  mentioned that. Ah, I was waiting for someone to  

ask about this soggy. So, imagine you have a piece  of bread and you accidentally spill some water on  

it. Okay? And you pick up that piece of bread and  it's covered in water. What's the texture of the  

bread? Soggy. That's the texture of the bread.  So, it's when something goes from a more solid  

state to a like a a more liquid state. So, pie  when you eat it fresh, the crust is flaky and  

maybe even a little crusty in a positive way.  But when you freeze it, it retains moisture.  

So water will enter the pie when you put it in  the freezer. So just like you spilling that piece  

of or you spilling your water on that piece of  bread, you can imagine the same thing happening to  

your pie. So you don't want your pie to be soggy.  That's not a positive adjective to describe food.

Okay. Yeah, exactly. It It retains moisture. Mhm.  S O G G Y. S soggy. It's like I'm in a spelling  

competition. Ah, exactly. So, you could buy it  now and then you save it for a special occasion.  

like Thanksgiving. I may make them now  and freeze them and freeze them. Not have  

them freeze and freeze them and freeze  them. Exactly. Nicely done. All right.

Okay. How about this? Oh, wow. I've never had beet  pie before. What's it like? What's it like? Did  

you notice the names of these pies? The middle one  is beet. I have personally never seen a beet pie  

before. Have you? So, I can't read all of these.  On the far left, we have blueberry. And then we  

have something pecan. I don't know what the first  word is. I can't read this one. Something cream,  

beet, carrot, coconut. I don't think I've ever  heard of carrot and coconut being together.  

And sweet corn custard. Another corn. Sweet corn  custard. This must be from the southern US. Okay.  

Yeah, exactly. So if you say what's it like, it  means what does it taste like? What does it taste  

like? So what's it like? What's beet pie like?  And then the person will describe it and say,  

well, it's quite sweet. And I don't know how to  describe beet pie because I've never had beet pie,  

but beets are very sweet. So you might say  it's quite sweet. I don't know. I don't  

know how to describe beet pie. That's  all I got. It's quite sweet. Okay. Yes,  

beet is a vegetable. It's a delicious vegetable.  I love beets. I've never had it in a pie though.

Okay. So, that you can ask this with  anything. What's it like? What's it  

like? You can say the carrot coconut pie sounds  interesting. What's it like? What's it like?  

So, what does it taste like? And  then they'll describe it. They'll  

say they'll use adjectives to describe  food and they'll just describe it.

Yeah. We just call it beat. So,  we call them beats. Beats. Beats.

You would say, "What does it taste like?" Not,  

"How does it taste?" How does it taste? What  does it taste like? What does it taste like?

Number two is lemon, berry, peach. Wow,  

you could read that. Awesome. Awesome job.  Thank you. Oh, that's peach. I said pecan.  

Ah, lemon berry peach. Good job. You have good  eyes. I need to go for an eye exam apparently.

Okay,

let's keep going.

So, you want to buy some bread and then you  ask them, "Can you slice the bread for me?"  

Can you slice the bread for me? Now, if you  have the bread in your hands or you just said,  

"I'll have the sour dough and it's obvious,  then you can use it." You can always use it as  

the replacement when it's obvious. Can you slice  the bread for me? Can you slice it? Slice it. So,  

notice if you use it and you have slice, you  would link them together. Slice it. Slice it.  

Can you slice it for me? Can you slice it for me?  So if they have a whole loaf, a loaf of bread,  

loaf is the quantifier, the unit of measurement.  Loaf of bread. Now it can be sliced or unsliced.  

And sliced is when you have the individual  pieces. Unsliced you have to take off a piece.  

I always ask for it sliced because I  freeze it. I freeze it. I freeze the  

bread because I don't eat a lot of bread  and it will go bad if I don't freeze it.

Okay, how about this? So, you're at this bread  vendor and they you say, "Oh, I'll have a loaf  

of sourdough." You could just say, "I'll have the  sourdough, the sourdough bread." Now, you can use  

the quantifier and say, "A loaf." A represents  one. I'll have a loaf of sourdough. Sourdough is  

a type of bread. It's the artisan bread that's  the most common to find at farmers markets,  

at least in my local area. It could be totally  different where you are. And then they say,  

"Oh, sorry. We're sold out of sourdough." This  happens a lot. My favorite bakery always sells  

out of sourdough. So, we are sold out of which  means they sold all the sourdough. They have  

zero loaves left. Okay. Oh, sorry. We're sold  out of sourdough. We're sold out of sourdough.  

Sourdough. But we have rye left. Gh. Nobody wants  rye bread. Rye is a type of bread that isn't as  

popular as sourdough. So, of course, they have  rye bread because it's not the best. Okay. So,  

they might say that even when you're  buying your favorite muffins. Oh,  

sorry. We sold out of the corn muffins,  but we have beet beet muffins left. And  

left means remaining. It means they still  have beet muffins or corn muffins, whatever.

Yeah. Uh oh. Sourdough. It's just a type of bread.  You'll have to Google it. I don't really know  

how to describe it, but it's a type of bread.  If someone else wants to try to explain what  

sourdough is, feel free. Okay, I like this.  I will try the rye one then. I like that. I  

like how you added then at the end. That's a  very natural thing to do. Uh definitely sounds  

like a native. Rye is a type of bread. It's made  from rye, which is a grain. So you have wheat,  

which is a grain, and then you have rye,  which is a type of grain. Rye bread is good.  

Um, it's it's a little denser. It's more  flavorful. It has more of a distinct flavor. Um,  

but rye bread is good. Okay. Yeah. Yes. Sour  dough. It does. It has a sour taste to it. A  

mild sour taste to it. Yeah. Excellent. Thank you  for explaining that. So sourdough is made from  

uh they ferment part of the dough before they  they make the entire loaf. So you get a little  

bit of a sour taste, but it's not like drinking  vinegar or anything like that. Nothing like that.

Yeah. Cornbread is so delicious. I agree.  

Exactly. Rye is a type of grain. Yeah.  Okay. So, this might happen where they say,  

"We're sold out of We're sold out of We're sold  out of Yes. Natural fermentation." Look at you.

Okay. So, another part of markets is the food, the  prepared food. So, not just taking jam to eat at  

home or a loaf of bread to eat at home. It's  buying prepared food and eating it there. So,  

you see this food truck, that's what this is  called, a food truck. And they sell like fast  

food, but it's usually uh more artisan. They might  make certain products themselves, for example.  

So, there's this big line of people in line  to buy whatever this food truck sells. So,  

you get to the back of the line, the back of the  line, and then you say, "This line is crazy. The  

food must be good. The food must be good. This  line is crazy." So, describing it as crazy here,  

it represents that it's long. is longer than all  the other food trucks, for example. It's longer  

than you expect. So, this line is crazy. This line  is crazy. The food must be good. Must be good. So,  

notice must is our modal. And then you have  your base verb. This line is crazy. The food  

must be good. The food must be good. All  right. Yeah, you could use a different  

adjective. It must be delicious. It must be so  delicious. You can absolutely use that as well.

Um, this line is packed or this food  trucks line is packed. So, food needs  

to come before line because you're using it as  an adjective. Yeah. The food must be delicious.

Yeah, their specialty is awesome. I love that.  I love that. Their specialty is awesome. So,  

their specialty, maybe they're famous for grilled  cheese sandwiches made with homemade sourdough and  

homemade cheese. Maybe that's their specialty. So,  their specialty is what they're known for. Okay.

Now, uh, you finally get your food and you say,  "That pa was definitely worth the wait." So,  

whatever they sell at the this food truck, so  maybe it was that sourdough grilled cheese with  

fresh goat cheese or in this case, it was a  pa. That pea was definitely worth the wait.  

Worth the wait. So it means the time spent was  positive because the benefit or the final result  

was positive and more than the amount of time you  waited. That pedo was definitely worth the wait.  

That pedo was definitely worth the wait. Okay,  so to be worth and then something the weight.  

You could say that pa was definitely worth it, you  could use it as well. And then if you wanted to  

use a verb, you would have to use the ing form. So  you would say that pa was definitely worth waiting  

for. Waiting for. So if you want to use wait as  a verb, you need the ing. That pa was definitely  

worth waiting for. It was delicious. It was  mouthwatering. It was the best pa I've ever had.  

You are doing so great. We've talked a lot about  food. So, let's change topics and you'll learn  

important medical vocabulary you can use every  day. Let's start with at the doctor's office.  

Here's an appointment or here's a phrase you can  say when you walk in the door, you go up to the  

reception, you can say, I have an appointment at  300 p.m. with Dr. Chararma. I'll say it again. I  

have an appointment at 300 p.m. with Dr. Sharma.  Now, notice for vocabulary in a medical context,  

we use the word appointment. You wouldn't say  meeting. If you say, "I have a meeting at 3 PM  

with Dr. Sharma," it sounds like you're there  for a business purpose. Maybe you'll talk about  

extan expanding the medical facilities. Maybe  you'll try to sell the doctor certain medical  

equipment or sell the doctor your marketing  services. So, it is not for you to be a patient.  

So appointment is the word when you are seeing  the doctor for treatment and the verb is have.  

I have an appointment. Notice that pronunciation  an appointment. So an the article needs to combine  

with appointment. An appointment. So notice  it sounds like the name Anna. Anna. Anna. But  

then you have to continue on. An appointment. An  appointment. Repeat after me. An appointment. An  

appointment. At. Now, when I combine appointment  with my next word, I'm not going to pronounce  

that T because it forces me to take a pause. I  have an appointment at 300 p.m. with Dr. Sharma.  

Now, grammatically, you can change the order  and you can say, "I have an appointment with  

Dr. Sharma at 300 p.m." So, you can change those  two parts. So, here is something you can say. Now,  

I'll say it fast and you can repeat after me. I  have an appointment at 300 PM with Dr. Chararma.  

So share in the comments who is your next  appointment with. We use this vocabulary.  

If you're getting your hair done, your nails  done, you're getting a massage, you have a  

medical appointment, those are the situations  where you can use the word appointment. So who  

is your next appointment with? All right. And  hello to all my amazing students watching live.  

Hello, Horatio. Jacob, Kings English Universe.  Sounds interesting. Stella from Brazil. Paslov,  

hello. Hello. All the way to Czech Republic.  Haki. And yes, I speak and therefore teach  

American English. Oh, is this your doctor's  name? This was my childhood doctor's name. So,  

when I thought of a doctor, this is the first name  I thought of because this was my childhood doctor.  

Okay. All right. Anna has an appointment with  her hairdresser next week. Very nice. I'm so  

glad you are finding it helpful and welcome.  Welcome. I love having new students join. Hello,  

Rose from Haiti. Okay, how about this one?  Who is saying this? You're in the context of  

going to the doctor's and you say you have an  appointment and then someone replies and says  

this. Who says this to you? Please have a seat  in the waiting room. I'll say it again. Please  

have a seat in the waiting room. What verb  tense is this? Think about that as well.  

Put that in the comments. Hello. Oh, hello all  the way from Orlando. I'm so glad you love it.

Okay, this is an interesting one. I have an  appointment with my tattoo. So, a tattoo is  

the actual design on your skin, but the person who  does the design generally we call them artists.  

So, your tattoo artist, I'm not sure. There could  be some other language. I don't have any tattoos,  

but I'm pretty sure it's tattoo artist. Okay.  So, I have an appointment. You don't have  

an appointment with the design. You have an  appointment with the person who's considered  

an artist, a tattoo artist. Okay. But great  job practicing. And if this were last week,  

you would change your verb tense, of course,  and say, "I had an appointment with my tattoo  

artist last week to discuss my new design or  whatever it might be." And yes, of course, this  

is the imperative imperative. And yes, absolutely,  Merrick. The receptionist, the name of the person  

who would say this, receptionist would say this as  an instruction to you. Please have a seat in the  

waiting room. Now, the receptionist could just  say, "Have a seat in the waiting room." Adding  

please sounds more friendly. Please have a seat  in the waiting room. You could also add please  

at the end. Have a seat in the waiting room,  please. Okay, let's talk about the pronunciation,  

please. Have a So, notice you hear that VV on the  A. Have a Repeat that. Have a Have a Have a Have  

a seat. Have a seat. Have a seat. Seat in the in  the waiting room. Now, what's the waiting room?  

Obviously, the room where you wait. So, that's  what they they call that where you're like,  

"Where is the doctor? My appointment was 20  minutes ago." That's the waiting room. And yes,  

I forgot to mention dentist. Actually, I have an  appointment with my dentist next week. So, thank  

you for reminding me, Rouselyn. Yeah, exactly.  I have a job interview on Thursday at 11 a.m.  

First of all, good luck to you. I'm sure you'll do  great. And great job. I have a job interview. So,  

in this context, you wouldn't say appointment. And  you wouldn't even say meeting. If someone asked  

you, oh, do you have a meeting? You would say, no,  I have a job interview. So, it's an interview. So,  

excellent sentence structure. Yeah. For my pet.  Exactly. So, an appointment with the vet. For your  

pet. Excellent. Excellent. Very nicely done. Oh,  Paslac said, "I have a headache today, so perhaps  

I should go to the doctor." Go to the doctor.  Exactly. I would say the doctor. Now the doctor  

is a specific doctor. For me it's Dr. Sharma. So  for you the doctor is the one you normally go to.  

If you say a doctor it means any doctor. Whoever  is available and it doesn't matter who that person  

is. All right. Please have a seat in the waiting  room. Please have a seat in the waiting room.  

Please have a seat in the waiting room. Notice how  there's generally a natural pause. Please have a  

seat in the waiting room because it divides. So,  you can absolutely add pauses to your speech to  

divide ideas. Okay, let's keep going. Oh, this  one. So, this could be a continuation of this  

one. Please have a seat in the waiting room. The  doctor will see you shortly. The doctor will see  

you shortly. Now, grammatically, you know why  it's the doctor because I just explained we use  

the for a specific doctor. If the receptionist  said, "Dr. Sharma will see you shortly." So,  

the receptionist could absolutely use the name  of the doctor, then you wouldn't say the Dr.  

Sharma of course because we don't use the with  proper nouns and saying Dr. Sharma that is now  

a proper noun so no article the doctor Dr. Sharma.  Now if the receptionist said a doctor will see you  

shortly, that's possible. Maybe in this hospital  or this this facility, this clinic who there are  

many doctors available and just whoever is  finished first will see you. So you're not  

assigned a specific doctor for for making things  run faster. Just whoever is available goes into  

the room first. So that could be a doctor will see  you shortly because you don't know which doctor.  

So it is possible that they would say that as  well. Okay. The doctor will see you in no time.  

Yes, absolutely. Keep in mind if the receptionist  said this to me, I expect the doctor to be there  

very quickly. So saying something will happen in  no time makes it sound like the doctor is is going  

to be there very quickly. Okay, we'll see you  shortly. It sounds like in a short period of time,  

but it doesn't sound as fast as in no time.  Soonly is not a word. So you can say the  

doctor will see you soon. The doctor will see you  soon, which I think is the equivalent to shortly.  

The doctor will see you soon. The doctor  will see you shortly. Soonly is not a word.

Okay. Awesome everyone. Ah, this is interesting.  The doctor will see you in a while. In a  

while. Now, this I'd be like, "What? Why?"  Because it sounds like it's a long time. So,  

it's interesting. We have these different  time expressions that students might think,  

"Oh, I can just use any one of these." because  you might learn them all in a YouTube lesson as  

alternative time expressions, but they actually  communicate a very specific meaning. Like I said,  

in no time, that sounds very soon. Shortly or  soon sounds like an average amount of waiting  

and in a while it sounds like the doctor is  delayed. I might as well start working on  

something else because I'm going to be here for  a while. So they communicate different things.

Oh, this is really interesting. So in the medical  sense, we don't use the terminology of customer.  

A customer is used in a business context to  represent the relationship between a buyer and  

a seller. Now even though in most countries  you do have to pay for medical treatment,  

you are a buyer and the hospital is a seller. We  still we don't use that terminology of customer in  

the medical context. They use the terminology  does anyone know? Patient. Patient. Yes,  

Kadif. Yes. So at the dentist, at the eye  doctor, optometrist, at whatever doctor,  

whatever doctor it is, does not matter. They  will say patient. So if you call and say, "Oh,  

I'd like to make an appointment." They might  say, "Oh, are you a patient here? Are you a  

patient?" Exactly. Awesome job, everyone.  Now, with your hair, you're not a patient  

because it's not medical. So, you would just be  a customer or uh they also use the terminology  

client. Client sounds like you have a more  intimate relationship because if you go to  

the same person for your hair every eight weeks  and you've been doing that for years, you have  

more of a relationship with that person. Customer  sounds more transactional and client sounds more  

like a relationship. Really interesting  how these words have a meaning in them.

Okay. Okay, everyone. Let's keep going. Hopefully  hopefully the receptionist says in no time. In no  

time. That would be my personal favorite because I  know it's happening soon. Very soon, I should add.  

Okay, how about this one? So, the receptionist  might say to you, "Is your information on file  

up to date?" Is your information on file up to  date? Is your information on file up to date?  

is urination. First of all, this your can  become more of an unstressed your is urin.

So you can use this r to connect to the vowel  sound is urination. Repeat after me. Is your  

information on file? information non. So you can  add this n to on. Is your information nonfile?

Up to this to will become unstressed because it's  a preposition. Up to up to up to date up to date.  

Now here because date ends the sentence and you  naturally take a pause anyway, you can pronounce  

that T. Up to date. Up to date. Now you have  a file. So a file is a document with all your  

personal information such as your address, your  insurance, your phone number, your next ofkin.  

So if there's an emergency, they call your next  ofkin. That would be the family that you add to  

the file, for example. uh and and any of your  patient information. So, treatments you've had,  

medications that you've been prescribed, things  like that. So, we call that that's your file.  

Your file. Okay. So, the preposition is on file.  On file and up to date means the most recent and  

the most current. So, if you moved in the last  six months, then your information is not the  

most recent or the most current because it's  your old address. Or if you've changed jobs,  

it's not up to date. If you have a new insurance  provider, it's not up to date. If you have a new  

child, it's not up to date. Right. You  need to provide all of that information.

Okay. Yeah. updated is uh the  the most comparable updated.

So the I'm seeing a lot of different word  choices that that aren't really synonymous  

to be examples. So uh to be honest, you  wouldn't say is your personal data still  

actual. You wouldn't say that. You would  say is your personal data up to date?  

Uh, that's what you would say. Maybe still  correct, but I would say still up to date.  

Up to date. That's the language  that they would use. Up to date.

Okay. Yeah, exactly. It's simply is it correct or  not? Like I said, if you changed your address and  

they have an old address, then it's not correct.  Yes, Relin. That's a great way of thinking of it.

All right, awesome job everyone. Let's talk about  describing your symptoms. Now, first of all,  

when what? Think about the last symptom you had  and you if you feel comfortable, you can make it  

up. If you don't want to share personal details,  I understand. So feel free to make it up if you  

want or think of someone else a symptom that  they've had and describe a symptom. This is  

just to practice vocabulary. It's not because I  want to know about your medical symptoms. Okay,  

so how about this one? Oh, well, first of all,  this isn't a symptom, but now you've finally made  

it out of the waiting room and you're sitting  in the doctor's office. finally and the doctor  

says to you, "What brings you in today?" "What  brings you in today?" There are many different  

things the doctor would could say, but this is  a very common one. What brings you in today? So,  

this is another way of saying why are you  here? But a doctor would not say that because  

that sounds that sounds too direct. It almost  sounds like rude. Why are you here? So nobody  

would say that. So you this same expression.  A hair stylist could say this to you. Well,  

what brings you in today? Oh, I just want to get  a trim. So that's why I'm here to get a trim. a  

small amount of hair cut off. So in this context,  what brings you in today? Then you would describe  

your symptoms. Okay. What brings you? So notice  this as we can link it. Brings you. So it will  

sound like a voiced sound. Brings you. Brings you.  Brings you in. You in. So you might hear a little  

bit of a W sound to help glide the U in you win.  You win. You w win. So it might sound like win.  

You win. You win. You win today. What brings  you in today? What brings you in today? Yeah,  

exactly. What's the reason for coming  or for being here? Exactly. Exactly.

Okay. Alexander, what problem?

Okay. What problem has made you So, this  is just too much of a direct translation.  

You wouldn't say too advertised to me. Uh  maybe a doctor would say so so what problem  

brings you in today? Now the doctor might  make it plural. What problems bring you in  

today? What problems are you experiencing?  There are other ways but this wouldn't be  

one of them. But good try. Good try. Okay. So  again just naturally what brings you in today?  

What brings you in today? What brings you in  today? Very natural expression. Keep this in  

your vocabulary because a lot you don't need to  use this just in a medical context. Like I said,  

for your hair, for your nails, for appointments  with service providers, even if you bring your  

car into a garage, which is what we say for  a mechanic, you bring your car to a mechanic  

into a garage and they can say, "Oh, what brings  you in today?" Oh, my engine is making this weird  

noise or my tires are deflated. What? Whatever it  might be. Okay. Yeah. And here's a reason why. Oh,  

I have a backachche. Oh, I have a backachche.  Oh, I like this one. What seems to be the  

problem? What seems to be the problem? That's  a good one. I like that. Uh, and this could  

be used in in a mechanic situation. And you're  talking to the mechanic. Oh, it seems to be the  

problem with your car. That's a good one. That's  natural. Good job. I have a sore throat. Yes,  

exactly. I have I have a sore throat. Exactly.  Exactly. I have a headache. I have a headache.

Okay. This ruin if you use what then you need  to add with. What can I help you with? Okay.  

Otherwise, you would use how. How can I help  you? How can I help you? How can I help you?  

What can I help you with? What can I do for you?  That would be another one as well. All right.  

I'm suffering. This is a good one. You can simply  say I have or you can use the verb suffer in this  

case the present continuous because it's taking  place now. I'm suffering from severe back pain.  

Yeah. Because severe obviously makes it sound more  serious. So doctors uh and medical professionals,  

they often ask you on a scale of 1 to 10, how  severe is your pain? So one is the lowest and  

10 is the highest. So severe back pain sounds like  maybe an 8, nine, 10 on a scale of 1 to 10. Okay.  

I have a toothache. Exactly. Exactly. I have a  toothache. Very nice. Very nice. Okay. What did  

I say? Ah, I have watery eyes. I like that one.  I have watery eyes. Nice. Okay. I've had a high  

fever for 4 days. I've been taking Tylenol, but  it hasn't gone down. This is a longer one because  

it it'd be more realistic if a doctor asked you.  You probably just wouldn't say, "I have a fever."  

you probably give them more information, right?  So, I wanted this to sound like something I  

would naturally say to a doctor. I wouldn't just  say, "I have a fever." I would give that doctor  

information. I've had a high fever. So, high,  remember, on a scale of 1 to 10, maybe high  

is a seven, eight, I've had a high fever for four  days. So notice we need for with a period of time,  

a duration of time. There's a start and an end.  Sense is used with a starting point in time. So  

since would be since Friday, since Saturday, since  last Monday. It's a starting point in time. And  

this is in the present perfect. I've had I've had.  Yes, I could say I have a high fever. That's for  

right now. But I've had is the present perfect  because I'm focusing on the fact it started in  

the past and continues until now. I've had a high  fever for 4 days. Now, I'm going to give my doctor  

a little more information because if you have a  fever, generally you don't go to the doctor. You  

just take Tylenol, which is the the medicine that  the brand name of the medicine that's ubiquitous  

in North America. I don't know what the equivalent  would be for you. I don't know if Tylenol exists,  

but it's what's the medical ingredient? Acetime, I  think, is the medical ingredient. It reduces your  

fever, basically. I've been taking Tylenol. So  notice this is in the present perfect continuous  

because we don't put the verb have to describe  a state of being. We don't put that in the  

continuous form. But the verb take, you can put  in the continuous form. I've been taking Tylenol  

because I started taking Tylenol 4 days ago and  I'm still taking Tylenol now. But it, the fever,  

it hasn't gone down. This is the present perfect  in the negative to describe something that hasn't  

happened yet. It's an unfinished time reference,  which is why this is in the present perfect  

because it's still possible for the fever  to go down. Ah, yes, I'm burning up. So,  

let's say you're you're a younger kid, okay? Maybe  you're 10 years old or 12 years old, and you go to  

your your parents and you say, "Oh, I don't feel  very well." The first thing they'll probably do  

is feel your forehead. And then if you feel hot,  like you have a fever, they'll say, "Wow, you're  

burning up. You're burning up." Which sounds  like you have a fever. Okay, you have a fever.  

It's great great expression pazlac very natural  it's very much used okay but if the fever hasn't  

gone down so to go down of course um a high I  don't know what a high fever would be maybe 104 I  

I don't know 104 105 106 and then maybe that's too  high I'm not sure and then to go down obviously  

your temperature decreases the number goes down  to 101 100 99 98 I don't even know what a normal  

temperature is to be honest I think it's in the  high 90s right maybe 97 98 someone let me know  

what is our normal temperature of the human body  so 105 is too high thank you Samira would that be  

like an extreme fever I'm not sure okay clearly  I'm not a medical doctor. So that's this is a  

great thing you can say to a doctor or you can  just say to your friends, your boss. This could  

be the reason why you need to you need to take  the day off. So you will not go to work today.  

You take the day off and you tell your boss, "Oh,  I've had a high fever for four days. I've been  

taking Tylenol, but it hasn't gone down. I need  to stay home today. 98. Oh, yeah. 98 degrees.  

That's the name of a band. Or it was a band. Was  it 98 degrees? I think so. Something like that. 95  

98 98 Fahrenheit. Okay. 98 degrees. There you go.  That's baseline. Baseline. The normal temperature.  

Thank you, everyone. And yes, that's a great song.  Temperature. I agree. It's a good song. All right,  

next. Next one. How about this? Again, I'm using  the present perfect just because when you go to a  

doctor or you're describing symptoms, generally  you need to give more information. So, yes,  

you can say what you have. I have a cough. But  you want to be more prescriptive. You want to give  

more information. I've had a persistent cough.  What is a persistent cough? Who knows what's  

the use of persistent? And again, the present  perfect. I've had I've So notice that VV I've had.  

I've had I've had a had a had a I've had a I've  had a I've had a persistent cough. Now remember  

I said since is for the starting point in time  since the beginning of last month. So this tells  

the doctor that oh okay this is serious because  it has been there for a long period of time.  

And it's getting worse. So again, giving more  information to the doctor to to justify why  

you're there. Nobody wakes up with a cough and  goes to the doctor, right? You don't go to the  

doctor on the first day. Generally, it's because  the symptoms are there for a while. You've tried  

some over theounter medicine. Over-the-counter  means you don't need a prescription for it. So,  

I can just walk into the pharmacy. In North  America, you can get this at the grocery store  

as well, and just buy Tylenol or buy cough  medicine. I don't need a prescription. So,  

that's over theounter. Okay. And yes, persistent.  We have some great synonyms. Unstoppable. Yeah,  

exactly. Continuous. Continuous. Consistent.  Yeah. Continuous. Continuous is a great one.  

Continuous. Yeah. And won't stop. Like uh Haki  said as well, unstoppable. It sounds like I've  

taken medicine. I've I've drunk a lot of tea  with honey. I've slept a lot. It's been days.  

It's been weeks. And it's still here. So, it  won't go away. It won't go away. All right.

And it's getting worse. It is getting worse  because it's happening now. That's why that's  

in the present continuous. Now, to get  worse, that is the verb. To get worse.  

So get is that transition from from one state to  another state. Okay. So it's maybe right now it's  

bad and then very bad. So it's transitioning. So  that's get worse. It's getting worse. My fever is  

getting worse. My back pain is getting worse. Now  you can do the opposite. Is getting better. Oh,  

my backachche is getting better. My fever  is getting better. I'm getting better. So,  

you can use both of those as well. All  right. And hopefully you use getting better.

Let's keep going. How about this? Remember, you're  describing your symptoms to a doctor or medical  

professional. Yesterday, my vision suddenly became  blurry in one eye. I'll say it fast. Yesterday,  

my vision suddenly became blurry in one eye.  Now, let's talk about some pronunciation here.  

Yesterday, my vision. So, nothing going on there.  Yesterday my vision there's no linking suddenly  

became no linking suddenly became blurry no  linking. So now blurry in one night. So you  

may have noticed linking generally takes place  when one word starts with a vowel sound but it  

also depends on what the last word ends with. So  here we have a vowel y to another vowel i. blurry  

blurin. So I can just use that y that y sound  yin. So instead of in it sounds like yin yin  

yin blurry blurry in one in one. Now remember this  looks like a vowel but what's the pronunciation?

One. It's a w. It's the same as we won  the game, which is spelled W N. So the  

linking and pronunciation changes  don't take place based on spelling,  

they take base placed on pronunciation one in one.  

That's why there isn't a linking between this  N and here because the sound is W in one.

And so the N is actually on N one. So I add  this N sound because the E is silent for  

pronunciation. So I add the N to I. Exactly.  Thank you for spelling that because this is  

how it sounds. It ends on the N one. Nigh. So  this I sounds like nigh. Nigh. Yeah. Thank you,  

Haki. In one nai. Maybe I would  just I would keep that O for one.

One n. But everything else that looks  very phonetic to me. Okay, great job.  

Okay. So, my vision. So, you have your senses,  right? Sense of smell, sense of sight. That's your  

sense. But then your ability to see, we call that  vision. Vision. So you can say I have 2020 vision  

which is the I believe the the highest vision  available for humans the best vision. So you  

you don't wear glasses if you have 2020 vision,  right? So that would be vision. So vision. My  

vision suddenly became blurry. So if your vision  is blurry, just imagine the resolution on this  

screen is like 380 or something. Just really  low resolution. There's lots of lines through  

it. You can't see my face clearly. That would be  blurry. Blurry. So you can use this to describe  

uh a photo. You can say, "Oh no, the photo  I took is blurry." is blurry. So you can't  

see everything clearly. Okay. So blurry in  one eye. So either this eye or this eye,  

but not both. So this isn't the most specific. It  would probably be better if I said in my left eye.  

In my right eye. So that would be more specific  because then the doctor's just going to say,  

"Well, which eye? Which eye? Your left eye, your  left eye, or your right eye?" Right? So I could  

have been more precise with this. All right. And  suddenly it means like right now I'm I'm working  

and I can see perfectly and then I can't see.  So it wasn't gradual where every day it seems  

to be getting a little worse, a little worse. It  was like this. So that's suddenly in an instant.  

Suddenly suddenly okay. Yeah. Exactly. You can use  blurry with low quality of an image video as well.

Yes. And blurry is what you can use  with your eyes. So your your vision.

All right. Okay. So this is something you  could say to your doctor. I'll say it one  

more time fast. Yesterday my vision  suddenly became blurry in one eye.

Okay. Yeah. For sure. You can say instead  of in two eyes, I would just say in my eyes  

because if you use eyes plural, I only have  two eyes, right? So there's no need to say  

in two eyes. No need. You would say just in  my eyes or I just wouldn't say that. I would  

just say my vision suddenly became blurry.  So I would just be general and not specify.  

Or alternatively, I would say in both  in both of my eyes. In both of my eyes,  

in my eyes or just simply my vision  without specifying the one eye.

Okay, let's keep going. How about this? So,  this is something you would say to a doctor.  

Now remember there are doctor is a general term.  There are specialists. Specialists. So what what  

is the name of the medical specialist that deals  with eyes? So a medical doctor but for your eyes.  

Who knows the name of this? So you can put it in  the comments. And what about a medical doctor that  

you might go to because of your skin? All right,  because here, let me let me read this. There's a  

strange rash spreading across my arms and chest.  Ooh, okay. So, arms. Ah, notice arms is plural,  

so it means both. I don't have to say my two arms  because I only have two, right? So I would just  

say my arms and chest. So it would be from here  here. Now what is a rash? A rash is when you have  

red red on your skin. It could be bumps on your  skin, red bumps, things like that. That would  

be a rash. And strange. By saying strange,  it means that you don't know why it's there.

Maybe maybe you get rashes because  some people get rashes if their skin  

is sensitive to to laundry detergent,  to strong smells, for example. So,  

you may know why you have a rash. or you were  hiking and you you touched a lot of leaves. So,  

you may know why you have a rash because you  were hiking in the woods and you touched a lot of  

leaves which can be poisonous to the human skin.  But if you say strange, it sounds like you don't  

know why it's there. Okay. So, the doctor for  this is an optometrist. Optometrist. Optometrist.

Did

I see a lot of weird spellings of this  optometrist? Optometrist. Okay. And then  

the doctor for this one for your skin is  dermatologist. The skin is called derma. I  

believe it's derma. It could be dur or something  like that, but derma in I guess Latin. So that's  

where the word origin comes from. I believe I that  sounds correct to me, but don't quote me on that.  

I could be wrong. Dermatologist. Dermatologist.  So dealing with your skin. All right.

Okay. Yeah. Germa. Yay. Hey, I got it  right. Derma, thank you everyone. Yeah,  

so maybe every fall or every spring you get  a rash. So for because of allergies. So you  

wouldn't say it's a strange rash because you get  it every year. So it just sounds like you don't  

understand the origin. You don't know why  you don't usually get rashes, for example.  

That's why you would add strange in here. And now  if it's spreading, it means it's getting worse.  

Okay? So maybe it started here and then now it's  here and then a few days later it's here. A few  

more days it's here. And then I see another area  here. So that's what spreading means. Spreading.

Okay, I'll say this fast. There's a There's a  rash. There's a strange rash spreading across  

my arms and chest. There's z. So, you'll  hear a voiced sound. There's zah. So,  

it sounds like zah. There's zah.  Strange rash spreading. Now,  

transitioning from an which  is like this sh. That's the sh

to an s is difficult in English for a native  speakers. Okay. So certain sound combinations  

create natural tongue twisters. For me  personally sh to s is a natural tongue  

twister. I have difficulty with it. So  whenever words are difficult to pronounce,  

you can add just a a purpose pause. So a pause  on purpose. Rash spreading. So I'm going to fully  

pronounce rash and then I will say spreading.  Rash spreading. Rash spreading. Rash spreading.  

Because otherwise the sounds might get mumbled  together. But my goal is to make that pause as  

quick as possible. Okay, rash spreading. So  I can practice it far away. Rash spreading,  

but I want to get it as small as I can. There's a  strange rash spreading across. Spreading across.  

So when I'm in that G position, spreading my  tongue's curled up. N. So when I say the A,  

I'm just going to release my tongue  from the G. Spreading spreading.

So you can probably see my  tongue there. Practice that

across. Spreading across. Spreading across  my arms and so we have a s here with an a.  

Arms and arms and chest. Now this and can just  be pronounced as an M. So when you say coffee,  

coffee and tea, coffee and  chocolate, coffee and milk,  

coffee and sugar, whatever it is,  instead of saying coffee and tea,  

you can just say coffee and coffee and arms and  arms and chest. Arms and chest. Arms and chest.

Okay.

Spreading. If it helps you to think  of it as continuous, then feel free  

to do that. It means it's getting worse.  It's moving from one area to another. So,  

it's getting bigger or it's also expanding in the  in the space it takes. That would be spreading.

Yeah, great job writing that out. Spreading  across. Spreading across. Exactly. Very nice.  

A rash and itchy. No, they do not have the same  meaning. So, a rash describes the area that is red  

and potentially has bumps. Bumps. Someone said  like pimples. So that's a good way of thinking  

of it. So you would just look at it and say,  "That's a rash. That's a rash." Okay. Itchy is  

when you go like this. Oh, itchy. My rash is so  itchy. So itchy is that feeling, that sensation  

that you need to scratch. So right now, I'm  scratching my arm because my arm is itchy. Okay.  

Now, some rashes are itchy, but I don't  think it's a requirement. I think you can  

have a rash that is not itchy, but it's  very common for rashes to also be itchy,  

but no, they're not the same  thing. Okay, great question.

Let's keep going. Let's talk about  medication and treatment. This doctor,  

it it almost looks like he's like like gasping  at your chart, which is not what you want your  

doctor to do at all. You don't want to see this  face when uh when you're talking to your doctor.  

But maybe he's just contemplating. I don't  know. To me, it's like he's gasping at it,  

which I don't like. How about this? The doctor  will say to you, "I'll write you a prescription.  

I'll write you a prescription." So, if you  have a rash or if you have a very high fever,  

maybe you need a prescription for a certain  medication with stronger ingredients. Remember I  

said over theounter. If you can get a medication  over the counter, it means that you do not need  

a prescription. But generally there are there's  only limited medical ingredients and the strength  

of those ingredients that you can get without a  prescription. So, if you need something stronger  

or certain types of medications require a  prescription, right? I don't know what it's  

like in your country, but I imagine it's the  same thing. Over-the-ounter. Over-the-counter.  

Over-the-counter means you do not need a  prescription. So, that's a really good one. Let  

me write this. You can get this over the counter,  which means you don't need a prescription.

Okay, so I'll just show you can get this over the  counter. So maybe there's a cream that the doctor  

wants you to take for your rash, right? And then  he says to you, you can get this over the counter,  

which means you can go to the pharmacy or you  can go to the grocery store in North America  

and you can just buy it along with your eggs,  your bread, your milk. You can just buy it. You  

do not need a prescription. Okay, that's over the  counter. Over the counter. Over the counter. So,  

it's the opposite of a prescription. Now,  if you cannot get it over the counter,  

the doctor will say to you, I'll write you  a prescription. So, they use the terminology  

write you because they actually write it out on a  piece of paper and then they either give you that  

piece of paper and then you give that piece of  paper to the pharmacist. The pharmacist. Okay.  

or the doctor will give that piece of paper to the  receptionist and the receptionist will will send  

it to the pharmacist electronically. Right? Either  one of those will happen. So that's why the doctor  

says, "I'll write you a prescription." Now, it's  possible they might say, "I'll give you I'll give  

you a prescription." But it's very common to use  the verb write. I'll write you a prescription.  

Now, let's change topics again, and you'll learn  important vocabulary you can use while staying at  

a hotel. So, let's review check-in. Check-in.  Of course, this is when you come to the hotel,  

you register, and you get your key. You check in.  You can say, "Hi there. Hi there. Just checking  

in. The reservation is under forest." So, this is  what I would say when I approach the check-in desk  

to get the person's attention. Hi there. Adding  there is a friendly way when you don't know the  

person's name. So, you can simply say hi. That's  fine. But saying there sounds more friendly. It's  

what natives do when we don't know the person's  name. Hi there. Hi there. Just checking in. So  

notice here I'm not using the subject or the verb.  Native speakers commonly drop the subject and verb  

in spoken English, especially when it's obvious  and in casual situations. I'm just checking in.  

I'm checking in. So here the verb is to check in.  Check in. And then it's conjugated in the present  

continuous. Just checking in. The reservation is  under. So notice that preposition. The reservation  

is under. And then you can just use your last  name under forest. If you want, you can use your  

first name, last name, Jennifer Forest. That's  fine. Or you can just use your last name under  

forest. And this is the same. The reservation is  under forest. That's the same language you can  

use when you have a hotel reservation as well. How  about this one? Let me just pull that up. Oh. So,  

what's the phrasal verb here? And what is the  meaning of this? Do you know? Well, remember we're  

at a hotel. I introduce myself. Hi there. Just  checking in. And then this person, the person who  

works at the hotel after I said this says, "Let  me just pull that up." So what does that represent  

in the sentence based on what I just said? Just  checking in. The reservation is under forest. Let  

me just pull that up. What does that represent?  That represents the reservation. The reservation.  

Let me just pull your reservation up. Or it could  be let me just pull your information up. But that  

represents reservation. And if you pull something  up, it means you make it visible on your screen.  

So right now you don't see the presentation. So if  I say, "Oh, let me just pull up my presentation."  

I made it visible on a screen. So we only use this  for information that's available on a device and  

you basically just open it on your device and then  it becomes visible. Let me just pull that up. So,  

you'll hear this a lot at the doctor, dentist,  hair salon, anywhere you have a reservation where  

it's electronically managed, but at the beginning  of a presentation at work, you might say,  

"Let me just pull my presentation up. Let me just  pull my presentation up." So, you can use this in  

the workplace a lot. Okay? And Muhammad gave us  the definition to retrieve or locate a specific  

piece of information. I would add on to that and  say to make it visible as well, but you know,  

if I I can just locate the file on my computer.  I know it's in this folder, but I need to click  

on it and actually make it visible. So, just  make sure you add that to your definition. Oh,  

and thank you so much for jumping in with  your like. I love that. I appreciate it. Okay,  

let's keep going. Let me just pull that up. Let  me just pull that up. Let me just pull that up.  

How about this one? So, the person pulls up the  information, which means makes it visible on the  

screen, and then she says, "I have you in a deluxe  room with a king bed for two nights." So, usually  

they'll just confirm your reservation. So, the res  reservation is I booked I booked that's the verb  

to book a hotel room. I booked a deluxe room,  king bed, and I'm staying for two nights. So,  

that's the important information that the person  is confirming. And notice this language. I have  

you in a I have you in a I have you in a So that's  just a very natural way. I have you in a I have  

you in a notice that pronunciation. I have you in  a I have you in a deluxe room with a king bed for  

two nights. So four will become very unstressed  for for two nights. For two nights. I have you in  

a deluxe room with a king bed for two nights. So,  of course, king is the adjective to modify bed.  

It's the size of the bed. It's the biggest bed.  Let's keep going. Now, the person says, "Confirms  

the information." So, I would say, "Yep." So,  usually they do that because they want you to  

confirm it's correct. Yep, that's right. And then  they can say, "I'll need a credit card and your  

passport for the reservation." I'll need a credit  card and your passport for the reservation. I'll  

need a I'll need a You could also say I need  a That's fine. I need a I need a credit card.  

I need a credit card and your passport for the  reservation. Putting it in the future simple is  

just something very casual, something that native  speakers would often do. I'll need a I'll need a  

credit card and your passport for the reservation.  So, this is to complete the information. I need  

to provide this to the person at the hotel.  Here's my credit card. Here's my passport.

Okay,

let's keep going. How about this? And  then I provide that information. So,  

my reservation is complete. And then she gives  me my room key. Your room is 604. Your room is  

604. Your room is 604. She could also say,  "You're in to be in a room. You're in room  

604." That's also possible. You are in room  604. But here it's your room is your room is  

your room is 604. The elevator is at the end of  the hall to the left. To the left. So I I know I  

need to go to the end of the hall. So the hall  is the corridor. So to the end of the hall and  

then I need to turn left. End of the hall to the  left. That's where the elevator is. Okay. Awesome

job everyone. I see everyone  practicing. Woohoo. Great job.

Oh, how about this? Has this happened to  you? You get to the hotel, you check in,  

but your room isn't ready yet. So the person might  say instead of giving you your room key they may  

say this your room is just being cleaned. So your  room is being cleaned. So to be cleaned because  

the room is receiving the action. The room is not  doing the action. So your room is being cleaned.  

And then the verb is in the present continuous.  So the verb is be and then it's in the present  

continuous. They're adding on just. In this case,  it's more of a word filler. Native speakers,  

we use the word just a lot. It sounds  more friendly and it sounds casual,  

conversational. So just is added a lot in native  speech and often it doesn't have meaning. It's  

more of a word filler. Your room is just being  cleaned. It will be ready at 3. It will be ready  

at 3. It'll be ready at 3. So if you formed  a contraction, it will be ready. It'll it'll  

it'll be ready. It'll be ready. And then we use  at and then a specific time. At three. Would you  

like to store your bag in the meantime? Would  you like to store your bag in the meantime?  

So, in the meantime represents the time from now,  maybe it's 2:15 until 3. That's in the meantime.  

So, would you like, that's a more formal way  of asking a question instead of do you want to,  

would you like, would you like to? And then  the verb is store. So to store something means  

to keep it secure in a specific location. Now  here they're saying they are saying your bag.  

Bag is a general term. You could also use your  suitcase, your luggage as well. So bag, suitcase,  

luggage. All three could be used. It may just be  dependent on the style of the the bag the person  

has. Would you like to store your bag, store your  luggage, store your suitcase? In the meantime. In  

the meantime. Now, you can say meanwhile here.  Meanwhile, here you would say in the meantime.

Okay. Okay. So, that's something  that's commonly said. Usually,  

if you're there before check-in. So, if check-in  is 3:00, that is when the room is ready. But,  

it's common to get to a hotel before check-in,  especially depending on if you're flying in  

or taking the train. So, maybe I got there  early and that's why the room isn't ready.

Okay. Now, let's move on and talk about  amenities. Amenities. In the context of a hotel,  

what are amenities? Do you know? Amenities  represent the services or things that the  

hotel has available. So, just from  looking at this picture, I see, well,  

there's a pool. That's one of the amenities. So,  when you're looking at a hotel and you're deciding  

which hotel to to choose, you be like, "Oh, this  one has a pool. This one has an outdoor pool." So,  

that could be one of the reasons why  you book this hotel because of one of  

the amenities. And one of the amenities is the  fact that there's an outdoor pool. Okay. So,  

what kind of amenities are important to you  when you book a hotel? When you choose a hotel,  

are there certain amenities that you always want?  No. Amenities are not furniture because when you  

book a hotel, it's assumed that your hotel has  furniture. So, amenities are not furniture.  

They're additional things that the hotel  offers you beyond a bed, a toilet, a shower.  

Those are things everyone gets in a hotel. So,  they're additional things that not every hotel  

has. Okay. Exactly. Mir pool, sauna, fitness  studio. Those could be the types of amenities.

Yes. Indoor pool. Exactly.

Yeah. Anhal wants a pool for sure. Yeah. A yoga  class could absolutely be an amenity. Absolutely.  

So classes that the hotel offers and yeah you  can you can think of them as facilities but  

not only facilities because an amenity could  also be breakfast and that's not a facility  

per se. Yeah. Additional things. That's a good  explanation. Types of service. Yep. Exactly.  

Exactly. Yes. Free wifi for sure. I would say  free wifi. Yeah. Classes for kids. Yeah. Maybe  

the they have a salon. A salon for sure. Very  good. Gym. Outdoor pool for sure. Awesome. Great  

job everyone. These are all perfect styles of  amenities. Okay. So, one of the students mentioned  

Wi-Fi. So, generally hotels provide free Wi-Fi and  they advertise that as one of the reasons why you  

should book at our hotel. We have free highspeed  Wi-Fi included in the price of your stay. So, that  

would be an amenity. An amenity. It's a service  they provide to you and you don't have to pay  

anything additional for it. So the Wi-Fi password  is on your room key. So often you're given your  

room key and it might be in a little envelope and  then they'll write the Wi-Fi details right on the  

room key for you. So the person at check-in might  say this, the Wi-Fi password is on your room key.  

The Wi-Fi password is on your room key. because  of course that's one of the first questions  

you'll ask. So they want to make it easy for you  to find. The Wi-Fi password is on your room key.

Okay. How about this one? Complimentary breakfast  is served from 7 to 9:30. Complimentary breakfast.  

So what does complimentary mean?  If the hotel check-in at reception,  

they say to you, "Complimentary breakfast is  served from 7 to 9:30." What does that mean?

Yeah, complimentary is at a hotel is  the word they use instead of free. So,  

they could absolutely say free breakfast,  but they don't. They say it's complimentary.  

And let's say they have some coffee or some  bottles of water on a table. You might ask,  

"Is this complimentary?" You're asking, "Can I  take a water for free or do I need to pay?" So,  

is this complimentary? Is another way of  saying, "Is this free?" Is this free? Okay,  

but they use the word complimentary. They use  this on flights as well. You might get some  

complimentary drinks or snacks. Complimentary  movies. You don't have to pay for the movie.  

Things like that. So complimentary is a word  used with hotels, flights, and I can't think  

of other places, but those are common. Trains  as well, I guess. Yes. Free, free, free. So  

you want that. So complimentary breakfast.  Excuse me, I have something in my throat.

is served. So, they're using the verb served as  the adjective form because it's to be served. To  

be served, breakfast is not doing the action.  So, breakfast is served. And then we have our  

f our times from seven. Now, if I were to  vocalize this dash, and I already said it,  

but if I were to vocalize this dash, what word  would I say for this dash? What do what word is  

this? This dash is a word. Okay, so someone put  that in the in the chat. And instead of search,  

I could say is available. Is available.  So those would be the two word choices.  

Is served is available. Yeah. So from to from  is the beginning point to is the end point.  

So from 7 to 9:30 from 7 to 9:30 from 7 to  9:30. Okay. Now I didn't add. from 7 a.m. to  

9:30 a.m. because context makes it obvious. It's  breakfast. Breakfast is served in the morning. So,  

you don't need to say A.M. because it's  obvious. So, they may say it, but they  

may not because it's obvious based on context.  Complimentary breakfast is served from 7 to 9:30.

How about this? There is coffee, tea, and  water. available in the lobby. There's coffee,  

tea, and water available in the lobby. So,  sometimes when you're in a larger hotel,  

they have a separate lobby area with some  chairs and tables, and you might see a station,  

a a coffee station, and they have tea bags  and a curig or an automatic coffee maker,  

and they're letting you know this is free. If they  let you know it's available, then you can assume  

it's for free. Yeah, they're complimentary. They  may add complimentary coffee, tea, and water are  

available in the lobby. So, they may add the  word complimentary, but they don't need to.

Yeah, exactly. It's obvious. You don't  need to write A.M. if you say breakfast.  

Exactly. Okay. How about this one? So, an  amenity that many people love is a pool. So,  

we saw in the picture an outdoor pool,  but there can also be an indoor pool. So,  

that's what you would say if the pool is  outside. You would say an outdoor pool. You  

wouldn't say an outside pool. You would say an  outdoor pool, an indoor pool, an outdoor pool,  

an indoor pool. Okay? And the adjective comes  before the noun. Otherwise, you could say the pool  

is outdoors. The pool is outside. So, you could  say outside or outdoors with an s. Ah, yeah. So,  

there's a rooftop. You would add the word top.  There's a rooftop pool. There's a rooftop pool.  

So that would be the adjective rooftop. One word.  There's a rooftop pool. Or there's a pool on the  

roof. On the roof. So you need the preposition  on on the roof. There's a rooftop pool. Okay. So  

the pool is on the second floor. Notice with our  ordinal number second, you need the the second  

floor and is open from 10:00 a.m. to 1000 p.m.  to 10 to 10. So remember this dash is vocalized  

as 2. So from from 10:00 a.m. to 10 to to 10 to  10 to 10 to 10 p.m. So from 10 to 10 the pool is  

open is open. So you need to be open. To be open,  which means you are allowed to use that facility.

How about this? The gym is on the 18th floor.  The gym. So this is another amenity. You don't  

have to pay money to use it. It's available as  part of your stay at the hotel. And this is one  

of the reasons why you might choose this hotel  because they have a gym. They might also say  

the fitness center or the fitness facility. They  might use a different word. Sometimes they want to  

make it sound fancier than it is. The fitness  center. Oh wow. There's a whole center. So it  

sounds a little more impressive saying that. And  they may want to make it sound more impressive,  

but they may also just say the gym. The gym is  on. So on a floor, so located on the gym is on  

the 18th floor. So again, the 18th floor and is  open from 6:00 a.m. to 1000 p.m. So from 6:00  

a.m. to 10 p.m. Here I wrote out two. I didn't use  the dash. There's no reason why. Is open. is open.

How about this one? There's an ice machine to  the left of the elevators on every floor. So,  

I don't know if this is a very special  amenity, but they may tell you, "Oh,  

we have ice available. There's an ice  machine." There's an ice machine to the  

left of the elevators. So you go to your  elevator and then you go left to the left  

of the elevators on every floor. So remember  we saw on the 18th floor on every floor. So  

there's a ice machine on the second floor,  third floor, fourth floor, fifth floor,  

etc. Every floor to the left of the elevators. I  don't know why people love getting ice at hotels.

Yeah, they might call the recreation  center as well. Fitness center,  

fitness studio, recreation center.  Lots of different names that the  

hotel may use to try to make it  sound more elaborate or fancy.

How about this? Look at this word and then  listen to my pronunciation. Our concierge.  

Concierge. So this is a word we borrow from the  French language. Our concierge is happy to provide  

any recommendations or answer any questions. So  one of the services that they may provide you is  

someone a person called the concierge. So this  is a job title. Concierge is a job title. It's  

someone who is available to give you directions,  give you information about the city, give you  

information about the hotel, give you information  about transportation, give you information about  

restaurants, food, attractions, all of that is  a concierge. But now we just ask our phones.  

We don't really go to the concierge that much,  but it used to be a very valuable service that was  

provided. Okay. Our concierge is happy to provide  any recommendations or answer any questions.

How about this? They might let you know about  room service. So, this would be an amenity.  

So, an amenity is the fact that you can  have food delivered to your room. So,  

that's called room service. Room service.  So, that's the the name of the amenity,  

room service. Room service is available. Room  service is available from 6:00 a.m. to midnight.  

So, midnight is 12 a.m., but often we'll use the  words noon to represent 12:00 p.m. Midday. We'll  

say noon, and we'll say midnight to represent  12 a.m. because you instantly understand noon  

and midnight more so than 12:00 a.m., 12:00  p.m., which even native speakers still mix up  

AM and PM with 12. It's funny. So room  service is available from 6:00 a.m. to  

midnight. From 6:00 a.m. to midnight. Midnight  to order. So to order room service to order,  

dial one. To order, dial one. So you pick  up your phone. There's always a phone in  

the hotel room with pre-programmed numbers.  So you can pick up the phone and you just  

dial one and then someone will say room  service. and then you place your order.

Okay. So, since we're talking about the  concierge, let's move on. So, Samira said,  

"The concierge help us book a taxi to  the airport." Exactly. So, that's what  

the concierge was available to do. Things like  book things for you and provide information.  

Okay. Yeah. And she might say, "I'm at your  service." I'm at your service for sure.

Uh, yeah. So, midnight

order from 6:00 a.m. to midnight. So, I generally  don't push out that T. Midnight night. So,  

I put my tongue in the position midnight, but then  I just don't go t because then it produces a t. If  

it's at the very end of a sentence, you could push  it out because you have to take a pause anyway.  

So, midnight. Midnight. I may be more likely to  push out that T, but probably you're not going to  

hear it very much. So, midnight night. Midnight.  Great question. Exactly. Mute t at the end. And  

these aren't things native speakers notice.  It's not like I consciously think about it.  

It just they're natural pronunciation changes that  take place. We don't notice them. If you asked a  

native speaker if they're using a stop tea, they  would say, "What are you talking about?" They  

have no idea. It's just how we naturally speak.  Okay. So, back to our concierge. Concierge. So,  

when was the last time you used a concierge and  what did you ask your concierge? H maybe you say  

this. So, you can go up to the concierge. You  can use that phrase that I taught you at the  

very beginning. Hi there. Hi there. I don't  know her name, but to sound more friendly,  

I'm going to say there. I could just say, "Hi,  hi. Hi. How are you?" I could do that as well.  

Or I can just say, "Hi there. Hi there." Which  sounds more friendly than just saying, "Hi." Hi  

there. Hi there. I'm looking for a cafe. I can  work from this afternoon. So, this is my what  

I want a recommendation on. A cafe. I can work  from this afternoon. So, you can work from a cafe,  

which means I'm going to do work at the cafe.  Now, I can give some additional information  

about the cafe. Great coffee, nice vibe, nice  vibe, not Starbucks. So, adding non Starbucks,  

this lets the person know, I don't want to  go to a chain. I want more of a local cafe,  

an independent cafe. So that's what this means by  adding not Starbucks. So great coffee, nice vibe.  

What does that mean? Nice vibe. Nice vibe. So this  is exactly what I would say to the concierge. This  

is the type of language I would use and this  is the level of formality I would use as well.  

Okay. So, vibe represents the atmosphere. So, when  you walk into the atmosphere, I want it to be just  

a nice atmosphere. A nice vibe. Vibe. Atmosphere.  Exactly. So, by saying not Starbucks, I don't want  

a mass market coffee. I don't want a chain. I  don't want some global conglomerate. I want an  

independent cafe. I want to experience what a cafe  is like in in this new city because I'm a tourist  

here. I don't want to go to Starbucks, which is  the same everywhere you go. So that's what that  

could represent. Yeah. Maybe like a traditional  coffee shop. Exactly. Comfortable, nice vibe,  

cozy atmosphere. Exactly. Positive. Exactly. All  right. So, great coffee, nice vibe, not Starbucks.  

Now, if you are looking for somewhere you can work  from, it depends what type of work you're doing  

because maybe you would want to say like quiet  because if you're working from there, maybe you  

need the cafe to be a little more quiet perhaps.  So, maybe you would add different adjectives  

depending on what type of work you need to do.  Yeah. So, you might add quiet to that for sure.  

And notice, I'm not saying, "Can you recommend or  can you provide?" I'm just letting the person know  

what I'm looking for and then they're going to  just provide a recommendation because that's the  

role of a concierge. So, you don't necessarily  have to use that standard. Can you recommend?  

What would you recommend? What would you advise?  Because that's the whole purpose of a concierge.  

It's obvious that you want their recommendation.  So basically, you just go up and you tell them  

what you want. Okay. So maybe again, are there any  good Thai places within a 15minute walk? Okay. So  

are there any? Now in good, you can replace that  with whatever adjective you want. good is pretty  

basic. And then Tai. So Thai is the adjective form  to represent the food from Thailand, of course.  

But if you're looking for a different cuisine,  a different um cuisine from a certain country,  

you would replace Thai with whatever you want.  Now, notice I'm just saying places. I could say,  

"Are there any good Thai restaurants?" But you  can just use the word place because it's just  

obvious that it's a restaurant. So you can use the  word place and I'm saying places to make it plural  

because I'm talking about the whole category. Now  within it means that 15 minutes is the maximum  

I want to walk because I said walk but it can be  shorter. So it could be three minutes, it could be  

seven minutes, it could be 11 minutes, but I don't  want to walk for 20 minutes. And 15 minute, this  

is the adjective. It describes the walk. So that's  why there's no s on it because it's an adjective.

Well, I mean, the person would understand you if  you said venue, but it's not the word a native  

speaker would use to replace restaurant. So, I  personally wouldn't say venue, although I would  

understand what you mean, but it's not the correct  word choice. So, I would say restaurant or place.

Yeah, exactly. So within 15 minutes means  no longer than 15 minutes. Exactly. Exactly.  

Awesome. At most 15 minutes away. Yes. An awesome  job. Now adding the s here because it's no longer  

an adjective. Okay. So what would you ask instead  of tie places? What would you ask? What would you  

replace the word tie with? So, what are some  other adjectives? Any good Italian places,  

Chinese places, American places? What would you  replace it with? Yeah, Peruvian. Peruvian places  

for sure. That's a good one. Are there any good  Peruvian places within a 15minute walk? Okay,

now you might ask the concierge, "Do you know do  you know a good spot? Do you know a good spot for  

live music tonight?" H Do you know a good spot for  live music tonight? Now, interestingly, where's my  

student who asked about a venue? Often they refer  to places that have live music concerts as venues.  

So if you said, "Do you know a good venue for live  music?" You could say that, Roberto, uh, it is  

commonly used with music, but it's not commonly  used as a place to eat. So that's a it's an  

interesting thing about the English language. Do  you know a good spot? Do you know a good venue? Do  

you know a good location? Do you know a good place  for live music? So live. Right now, this lesson is  

live. You might not be watching it live because  maybe you're watching it later. You're watching  

the replay, but right now my students here, Leila,  hello, is watching live. So she's watching in real  

time. So music, it's the musicians playing in  real time. So live music because you might go  

somewhere and they're just playing music in the  background. They're playing it on a stereo system,  

but this is musicians live music. Okay. Oh, Ka has  a soft spot for live music. I love that. A soft  

spot. It means that Koma really enjoys live music.  He can't resist it when there is an opportunity.

All right. Well, you're right. You're  with us now, so you're not missing it.  

But maybe put it in your calendar. I  go live at the same time every week,  

so it started 40 minutes ago. I don't  know what that is in your local time,  

but it's 8 a.m. Eastern time every Tuesday.  So, you can put it in your calendar.

How about this? Where's a non-touristy spot where  locals have breakfast? So, where's a spot? Here,  

I'm using again that word spot, but I'm  using it as a replacement for restaurant.  

So notice here I use spot for a music venue, a  place where they play music. But here I'm using  

the word spot for a restaurant. So the word spot,  place, location, they're quite generic. So where's  

a spot? Where locals have breakfast. Locals of  course are the people native to that area. So  

if I'm a tourist in Texas, the locals would be  people who live in Texas. So where do people who  

live here have breakfast? And now notice I added  non-touristy. That probably wasn't necessary  

because locals generally don't eat at touristy  spots, but I'm just adding it to make sure the  

concierge knows. I don't want anything on rated  number one on Trip Advisor or in the Lonely Planet  

guide that's full of tourists. So, nonourristy.  So touristy is the place where tourists go. So  

touristy is an adjective. Non-ouristy means not  a lot of tourists go to this place. Where's a  

non-ouristy spot where locals have breakfast? And  then the concierge will give me recommendations.

How about this? We want to have a drink before  dinner. So again, I'm talking to the concierge.  

So I'm just telling the con concierge what I want  or what I'm looking for. And it's the concier's  

job to provide advice, recommendations, help.  We want to have a drink before dinner. So notice  

this natural pronunciation. We wanna have We wanna  have We wanna have a We wanna have a We wanna have  

a We want to have a drink before dinner. Maybe a  rooftop. Remember we talked about this? Someone  

asked about a roof pool and I said, "It's not a  roof. It's a rooftop." A rooftop. Maybe a rooftop.  

So, this would be a rooftop bar or a rooftop  patio because I'm talking about a drink. So,  

a drink. You could go to a restaurant for a drink.  You could go to a cafe for a drink as well. You  

may also go to a bar if this is an alcoholic  drink. It just depends what type of drink. Now,  

in North America, if if you don't specify the  type of drink, they're going to assume you mean  

alcohol. We want to have a drink. The tour, the  concierge will assume it's alcohol, but you could  

add on what type of drink you want. We want to  have a drink before dinner. Maybe a rooftop. So,  

that represents rooftop, bar, patio, cafe. maybe  a rooftop or somewhere a place or somewhere with a  

view of the river. So, these are the two locations  for this drink that I'm looking for. Maybe a  

rooftop, maybe a view of the river. Thank you,  Coma. I hope you have enough for a nice coffee  

there. That is so sweet of you. And I definitely  do. Maybe I'll treat my husband. Maybe not. And  

no, I won't go to Starbucks. Thank you so much.  That's sweet. Okay, we want to have a nice drink  

or we want to have a drink before dinner. Maybe a  rooftop or somewhere with a view of the river. So,  

you can give your concierge some guidelines.  You can even do this. So, when I say concierge,  

you can put all of these into chatbt because you  talk to chatbt like a person or at least I do.  

I talk to chatbt conversationally. So, I would  give this exact prompt to Chat GPT. Although,  

I would have to tell ChatGpt the location I'm  in because obviously the concierge knows. Yeah,  

we want to have a drink before dinner on a patio.  Exactly. And excellent job getting the correct  

preposition. On a patio. On a patio. We want to  have a drink before dinner on a patio. Exactly.

Ah, yes. An infinity pool. Oh, sorry, that was  your other one. There's a concept about rooftop  

pools, which the view of the pool shore is called  infinity. Yeah, we call that an infinity pool.  

They're so beautiful. It's where the edge of the  pool just looks like it goes into the distance.  

You can't even see the edge. So that's why  it's infinity. You can see into infinity. An  

infinity pool. So that's what we call it, an  infinity pool. An infinity pool. Love that.

And Manuel said it's common in  Spain that the roof is used for  

activities or for chilling chilling  out till midnight. Exactly. Exactly.

Okay. or remember talking to your concierge. Do  they have scooters for rent in the old port area?  

Do they have scooters for rent in the old port  area? So, this is something that I've noticed as a  

tourist. I don't know if you've seen this anywhere  you've been a tourist, but even in my own city,  

they now have e scooters. E represents electric.  Electric. Electric scooters. E scooters. So,  

they have e- scooters and you just see them when  I'm downtown in my city. There are e- scooters  

everywhere and you they have a QR code on them and  you just scan the QR code and then you pay with  

your credit card on the app and then you can just  take the e scooter and go from spot to spot. So,  

this is something I'm seeing more and  more and so you might ask the concierge.  

I've also seen bikes in places. So, the  same concept, but they have bikes. I've  

seen ebikes more than regular bikes. So,  again, e electric, ebikes, e scooters. So,  

I didn't add e in front of it because it's just  assumed. Do they have do they have scooters? But  

you could say e scooters. Do they have scooters  for rent? For rent. For rent. That means you  

can rent them for rent in the old port area. So  the old port just represents a specific area of  

the city I'm in, but you could change that to  whatever you want, whatever area of the city.

Okay. Ah, yeah. The infinity pool for  paradise places. Yeah, for sure. For sure.

Oops, sorry. Okay, let's go on. We are talking to  the concierge. So, now let's move on to requests  

and problems. But this is back with your  hotel. So, no longer with a concierge. Now,  

we're back. You're in your hotel room. You're  doing a little bit of work before you go out and  

rent your scooter and be a tourist. You're  trying to get a little bit of work done,  

but then you either have a request or you have a  problem. So, let's see how you can deal with them.

So, again, remember I said you can add on  the word there. Hi there. Can you send some  

more towels up to 604, please? What's the  use of the word up in this sentence? Does  

anyone know what's the word use of the word up?  So, you're calling on the phone because you're  

in your hotel room. And remember, in the hotel  room, let's assume there's a phone and there's  

pre-programmed where you just dial one to get  to the front desk. You dial two to get to room  

service. You dial three to get to the concierge.  So, you dial one. Someone answers. You say,  

"Hi there. Can you send some more towels up  to 604, please? I'm staying in room 604."

Well, you don't have to specify clean because  they're not going to send up dirty towels. So,  

I mean, you could, but it would  be it would be superolous.

Oh, right. So, the word up, yes, Mir got it.  The word up is not required. You could just say,  

"Can you send some more towels to 604?" The only  word, the only reason why they used up is because  

the front desk 90% of the time, 99% of the time is  on the main floor and I'm on the sixth floor. So,  

it's I'm assuming that the person with the  towels is going to travel up and that's the  

only reason why the word up is there. To  me, it sounds very natural to include it,  

but you don't have to. You could absolutely  just say, "Can you send some more towels to  

604?" And of course, you can add on  please to send to sound more polite.

Okay. How about this? I always request this as a  tourist. I love getting a bathrobe from a hotel.  

They're always so soft and cozy. Do you have  any bathroes you can send up? So, one of the  

first things I do in a hotel is I open the closet  to see if there's a bathrobe. And if there's not,  

because sometimes they don't have them in every  room, but they do have bathroes if you request  

them. if you request them. So, I call and I ask,  "Do you have any bathroes you can send up?" But  

notice I'm asking it as a do you. But here, I'm  not asking it as a do you because yes, they have  

towels. A hotel has towels. That's assumed. But I  don't know if they have bathroes. So, I'm asking  

it as a do you do you have any bathroes? You can  send up. So again, I'm using the word up. If you  

didn't use the word up, it would sound incomplete.  Do you have any bathroes you can send? It sounds  

incomplete to me. You can send up or you can  send to 604 or whatever room I was to 604. Okay.

Yeah, exactly. Helina, bathroes  are available on request. And  

maybe there's even usually there's  a book in the hotel that gives you  

all the information about the hotel. So  maybe they even say that in in the book.

Yeah. Samira, can you send a bathrobe? So if you  use a a means one, so you don't have that s. Can  

you send a bathrobe to my room, please? Exactly.  Now, you can simply say that because and then they  

would say, "Oh, I'm sorry. We don't have bathrooms  at our hotel." So, you could do that as well.

Okay? Or you call, remember, you're  calling front desk and you might say,  

"Hi there. I forgot toothpaste. Do you have  any at the front desk?" So, I could also say,  

"Do you have any?" you can send up.  Do you have any you can send up? Now,  

I'm not using the word toothpaste again because  it's obvious. Do you have any toothpaste? Do  

you have any toothpaste at the front desk? But  it's obvious because I just said it, so I don't  

need to repeat it. Do you have any at the front  desk? Because again, I don't know. Maybe they do,  

maybe they don't. I in my experience, most  hotels that I stay at do have these things.  

You'd be surprised if you forget something.  The hotels often have a lot of these items if  

you forget it. So, I forgot toothpaste. Even  a toothbrush. I forgot my toothbrush. Do you  

have any at the front desk? And then if they say  yes, they'll just say yes. We'll send one up. So,  

that's often what they would say as well.  Yeah. Yes, we do. We'll send one up right away.

How about this one? So, now this is a problem.  So, you may have problems in your hotel room.  

Hopefully, minor problems like this one sounds  like a minor problem. So, again, you call,  

"Hi there. The air conditioner in my room is  making a weird noise. Can you send someone to  

look at it? Can you send someone to look at it?  So, of course, to look at it means to examine it  

to review what the problem is or determine what  the problem is and then also to fix it. So, you  

could say, "Can you send someone to fix it? Can  you send someone to repair it or just can you send  

someone to look at it and then it's implied that  they will first determine the problem and then  

also fix it. So you can use different words and  yeah G you could say a strange noise an unusual  

noise a loud noise a buzzing noise a clicking  noise. You can use many different adjectives,  

but yes, absolutely. Strange is a perfect  replacement to weird. To weird. The air  

conditioner in my room is making a weird noise.  Notice this pronunciation. Weird. Weird. Weird.  

Weird noise. Can you send someone to look at it?  Can you send someone to repair it? to fix it.

Or maybe you just have a simple question  and you just call quickly. Hi there. What  

time is checkout? What time is checkout?  So just a simple question. What time is  

checkout? Now here check out is not the verb.  It's a noun. It represents the the activity,  

the something, not the activity because verbs  are activities. The something it's a thing.  

So check out in this case is a thing. So check  out is both a noun and a verb. And as a verb,  

it's a phrasal verb because  you need the preposition out.

Now, the person tells you, "Oh, check  out is at 11:00." In my experience,  

checkout is often at 11:00 a.m. So, they  would say, "Oh, checkout's at 11:00." And  

then you might ask, "Is it possible? Is  it possible to check out at noon instead?"  

So, at noon, remember I said native speakers, we  often use noon and midnight because 12 a.m. is  

confusing for native speakers. So, we often use  noon midnight. At noon, at noon instead. Now,  

if you repeated 11, the answer to what time is  checkout, you would need to say instead of 11.  

Instead of 11. But because it's obvious, you don't  need to say that. So you can just say instead. Now  

in this case, check out here is the noun form.  And I explain that because in this sentence,  

check out is the verb. So here it's the action  to check out. This is the infinitive because  

is it possible? And then you need the infinitive  to check out. So to leave my hotel room at noon  

instead instead of 11:00. Now is it possible? You  could also just simply say can I can I check out  

at noon instead? Can I? But you could use this is  it possible. Is it possible? A little more formal.

Yes. At noon. Midday. Midday. Exactly. Yeah.  Could I in can I? Could I? Could I? Sounds a  

little more formal. Could I check out at  noon? Instead, you might add instead. You  

don't need to. Instead is optional. You could  absolutely just say, could I check out at noon?

Now, you might also ask after I check out.  Here, check out is a verb, not the noun.  

after I check out because the subject does  an action subject verb. After I check out,  

can I leave my bags with you until around  8:00 p.m.? So maybe my flight doesn't leave  

until midnight or later, 910. So I'm going to  tour around, be a tourist from noon until 8.  

And then I'm going to come back to the hotel,  get my bags, and then go to the airport or the  

train station from the hotel. And hotels often  will do this, of course. So, after I check out,  

can I leave my bags with you until around 8:00  p.m.? Now, often native speakers will do this.  

I'll say with you, meaning the person I'm talking  to. But of course, I mean, can I leave my bags  

with the hotel or at the hotel? But I'm just  using you. Now, you could say, "Can I store  

my bags?" You can say that as well, but it's very  common to just use leave. After I check out, can  

I leave my bags with you until around 8:00 p.m.?  So, around means I might be a little bit before  

I might be a little bit after. Amazing job in this  master class. Do you want to keep improving your  

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Key Vocabulary

Vocabulary	Meanings
grocery /ˈɡroʊsəri/ A2	noun - food and other items sold at a supermarket
shopping /ˈʃɒpɪŋ/ A1	noun - the activity of buying goods
pick up /pɪk ˈʌp/ B1	phrasal verb - to take something and lift it phrasal verb - to obtain or buy something
prepare /prɪˈpɛər/ B1	verb - to make ready beforehand
list /lɪst/ A1	noun - a series of written items verb - to write items in order
check /tʃɛk/ B1	verb - to examine or verify noun - a bill or receipt in a shop
butter /ˈbʌtər/ A1	noun - a yellowish dairy product used as a spread
vegetable /ˈvɛdʒtəbəl/ A1	noun - any plant or part of a plant eaten as food
concierge /ˈkɒnsiːərʒ/ C1	noun - a hotel employee who assists guests with bookings, recommendations, etc.
amenities /əˈmiːnɪtiz/ C1	noun - useful facilities or services provided for guests
complimentary /ˌkɒmplɪˈmɛnt(ə)ri/ C1	adjective - given free of charge; gratis
checkout /ˈtʃekaʊt/ B2	noun - the act of paying for goods or leaving a hotel room
reservation /ˌrɛzərˈveɪʃən/ B2	noun - an arrangement made in advance to hold a place or service
room /ruːm/ A1	noun - a separate space inside a building, especially a hotel or house
towel /ˈtaʊəl/ A1	noun - a piece of cloth used for drying or wiping
air conditioner /ˈɛər kənˈdɪʃənər/ B2	noun - a device that cools and dehumidifies indoor air
noise /nɔɪz/ A2	noun - unwanted sound, often loud or disturbing
prescription /prɪˈskrɪpʃən/ C1	noun - a doctor's written order for medication
appointment /əˈpɔɪntmənt/ B2	noun - a scheduled meeting, especially with a professional
symptom /ˈsɪmpˌtəm/ B2	noun - a sign or indication of a disease or condition

Key Grammar Structures

• I'm picking up groceries after work.

  ➔ Present Continuous Tense

  ➔ Used to describe an action happening at or around the time of speaking, focusing on the 'picking up' of groceries.

• Do you have time to get groceries after work?

  ➔ Modal Verb + Infinitive

  ➔ The modal verb 'have' is followed by the infinitive 'to get', indicating possibility or ability.

• Can you check if we need butter?

  ➔ Conditional Clause (if)

  ➔ The clause 'if we need butter' sets a condition to be checked.

• I'm making the list.

  ➔ Present Continuous Tense

  ➔ Used to describe an action happening at or around the time of speaking, focusing on the 'making' of the list.

• We're basically out of everything.

  ➔ Present Simple Tense (implied)

  ➔ Implies a current state or situation. The state of being 'out of' something is ongoing or generally true.

• Can you pick up some strawberries for the weekend?

  ➔ Modal Verb + Infinitive + Prepositional Phrase

  ➔ Using 'can' to request action and a prepositional phrase 'for the weekend' to specify the time.

• I've been driving around for 10 minutes and I still can't find a spot.

  ➔ Present Perfect Continuous + Conjunction (and) + Modal Verb + Infinitive

  ➔ Combines the present perfect continuous to describe an ongoing action with a result and a modal verb can't

• That car's backing out.

  ➔ Present Continuous Tense + Phrasal Verb

  ➔ Describing an action happening at the moment using the present continuous tense and the phrasal verb 'backing out'.