– English Lyrics

Lyrics & Translation

[English]

oh my goodness 200 300 400 400 billions

of people travel through airports every

year

675 with all those people comes a whole

lot of stuff so $8 number is 11 some of

that stuff ends up at this auction we do

it every fall and cleans up all the

items that people have abandon in the

airport lost in the airport automobiles

why not go for the shoe especially the

Red Box shoes 12 on that car 12 this

year we have a Mini Cooper which is one

of the nicer cars that we've seen the

Cadillac Escalade of the hor Steelers

player that one brought in a lot of

money two two but we're at the end of

the road all of this you got a nice buy

there

sir starts

here from Lost at the airport we

received a box of human remains to found

in Alabama a 40 karat Colombian in World

sometimes it's a good adventure and

sometimes not and sold at auction sold

at 7,000 this is the story of luggage

gone

[Music]

lost welcome to Seattle Tacoma

International Airport we want your

journey to be a safe one for all members

of your family wonder what happens to

your luggage after you check it

in we did today we're going to be

sending this GoPro down the Journey of

the bag and we're going to put this

protective case on here cuz we have no

idea exactly what this camera will be

encountering there we

go go ahead hello hi Sacramento the

final today great you are all set to go

awesome thank you than you

after your bag gets put on the initial

conveyor belt it goes through a series

of

conveyors sometimes several miles long

that will take the bag through an

automated security

screening if the x-ray technology

detects a Potential Threat in a bag it

sends the x-ray images to a TSA officer

who tries to resolve the threat if it's

still questionable TSA manually inspects

the bag less than 5% of bags are

physically inspected

when the bags leave security the

sortation systems will move the bags

over which then will go down a slide

down to the respective pier where an

agent will load the bag onto a

cart but these are more than just

bags they hold the clues to who we are

as

Travelers what we have in common and

What Makes Us

unique once the bags arrive out at the

aircraft they are uploaded onto the

aircraft and they're off to their

[Music]

destination or

not thanks for calling Seattle Airport

lost and found my name is Michelle how

can I help you oh my gosh oh

my oh interesting oh it's full of

stuff every day lost luggage Stacks up

an airports around the world I can't

judge a book by its cover and every item

has a different story hi how can I help

you I yeah I left something at T

yesterday what we do here is lots of

detective work Lots behind the scenes

there are people working around the

clock to reunite all the lost things

with their owners I'm looking for

Clues oh look at that this is what I

love about uh lost and found because you

can be your own

detective yeah they came from Hawaii I'm

always surprised by the type of items

that people leave

[Music]

behind got document

9816 we received a Costco envelope from

[Music]

TSA it looks like maybe like personal

postcards inside the envelope is

seasonal greeting cards that's a

Christmas card in a New Year the Seattle

International airport processes about

100 lost items every

day and this is from December 28th

1976 and during the holidays that

doubles this is

12459 these envelopes are seasonal

grading cards um seem to be very um

sentimental 200 every different item has

a different sense of emotion to it maybe

we could call Costco and give them that

order number and they'll be able to pull

it

up with about 430 commercial airports in

the US we're talking millions of lost

items each

year and that's not even including the

airlines play with Alaska Airlines a

proud member of the One World l in 2021

which was a year without that much

travel we handled 43,000 left on board

[Music]

items I would say I would have at least

once a day somebody coming towards me

and say I think I left it on board

one time I was working a flight and

another passenger comes over and says

hey I was on this plane it landed I

think I I left something of value in

there I said okay well what is it and he

says it's my

dentures so I went on board and it was

there on the floor and it was just the

dentur just right there so I grabbed a

couple of napkins to pick it up and he

also seemed very relieved to find them

they'll guesty planes and typically the

items are found by our

cleaners they will log the seat that

they found it in hopefully they'll have

the flight number that had just come in

they'll give that item either to the

customer service agent that met the

flight or if it's a late at night flight

they would bring it down to the baggage

service office if nobody claims those

items then they get sent here to Central

baggage services and then we try to make

a match the way I describe it is where

the lost and found for the whole Airline

anytime something's left on the plane

whether it's a pencil a wallet an iPad

everything gets sent here within 24

hours so we have a CPAP

machine at this stage we're kind of just

processing it sorting it from high value

low value then the next agent will

actually be able to do a little bit more

research we will start with high value

items um we do prioritize these items

I'll go ahead and start with this laptop

and loging in as found report the first

step that's taken is there any obvious

signs that we can reunite this item in

here we found a boarding pass we logg

that into a technology system that will

help us identify key words in a report

that the guest has hopefully made I do

have a loss report for the same flight

oh I have two so I will open each of

these up and see if I can get a matching

name which I did at that point we would

reach out to the guest I was calling to

let you know that I was able to match

your loss Report with an item that we

found in our warehouse awesome all

righty well thank you ma'am you are so

excited everyone was like I don't know

with no tag on it it's a 5050 chance and

I was like I just got that thing oh

right I did find your boarding pass so

that helped a lot thank you so much

ma'am okay thank you so much for

choosing Alaska you have a great

day I lost my bag we are always busy

here in in the lost and found office but

we get even busier during the

holidays this past holiday season we had

a suitcase of meat come into our office

the suitcase was filled from bottom to

top with nothing but deer meat goat meat

sausage many different items one

interesting item that we saw was uh a

guy who lost a box of rocks the guy came

through and he asked have you guys seen

any rubies no we haven't seen any rubies

he said well you probably wouldn't know

if they were rubies because they're raw

they look like rocks it was a box about

like this and when we brought him out he

goes yeah that's it that's

it we've all been there before I think

it's a a common thing we can all relate

to everybody's done it before I've done

it myself oh yeah um head headrest I've

lost several headrest too embarrass to

see how many a very nice lady said ma'am

is this yours I was so embarrassed said

yes it's mine thank you it was a gift

and then I had to run back and say it's

me I left my bag on board and they said

don't you work for an airline I said yes

to this day I still miss that ground

sweater Mark Jackson please return the

checkpoint for a left behind item lost

and found handles anything left behind

in security checkpoints in any general

airport

areas

all right let's go heading to checkpoint

GRE to start the day we're lost in

problem 70% of Seattle's lost items

comes from the TSA checkpoint all right

gentlemen excuse us

please first thing in the morning we

check our lost and found database and we

compile list from all five screening

checkpoints we got

9324 we go out to each individual

checkpoint and collect all their lost

and

found and last item

9015 excuse me gentlemen pre pandemic we

collected roughly 30,000 items on a

yearly basis so that one I need High

Travel seasons do produce a lot more

loss and found your summertime your

Spring Breaks especially holiday season

through three gotta no TSA meant a lot

less lost

items before TSA was established in 2001

passengers merely had to walk through a

metal

detector no removing belts or

shoes and as for back checks what back

checks with fewer items removed fewer

items were left

behind all right how you doing we're

going to meet you out at the back door

when the office opens up here at 8:00 in

the morning all right we come downstairs

with the bin or bins and we start

turning them over to the Port of Seattle

good morning hi good morning Michelle

how are you guys I'm good how you doing

you got got a lot of stuff for me today

that's right it's 3day work right come

on in the most common items that I've

seen left behind in the security

checkpoints are usually laptops gaming

consoles iPads 7478 I guess we're moving

to the laptop MH okay one of the most

unusual items that I've picked up

through the lost and found was actually

today it was a tortilla press

7582 cuz you never know when you want a

quadal right

yeah we have to check each one of the

item especially with the

clothing and

6847 okay so let's check the pockets

sorry there's something

there in a typical travel year nearly $1

million is Left Behind at TSA

checkpoints in cash JFK Airport takes

the cake with over

$98,000 with the bags as well we have to

go through it oh a lot of

books a if we get like a perishable

items inside those bags we have to take

them out it can only stay there for 24

hours you can imagine a bag with a

banana that sits there for a month it's

not going to be pretty a you know

sometimes you can't help but to feel

sorry for the mama who's traveling with

this

[Music]

baby going through all these items is a

process

okay all right we see you later see you

later guys and sometimes that process

bears oh my gosh unusual fruit there's

actually fish

[Music]

inside all right so this bag actually

came from TSA but there's no name on it

so let's see if we can find the name

okay lots of goodies

treats oh my

gosh there's actually fish

inside like real fish why

would this is why we have to

check

it's smelly smelly

fish and I don't know why they put that

in

so sorry we'll have to dump this right

away these items need to go out from the

bag and we have to dispose it

unfortunately because it's really

perishable items I'm interested to find

out what's inside this

[Music]

bag looks like rice that is um from the

bottom of the pot I don't know this

might be like

spices oh what's in I think this is

garlic

CH okay sorry they will all go

here aha

medication there is a medication here

which gives me a clue who it belongs to

yep there's a name so we can search for

the owner I'm assuming they were

supposed to to do sushi with that fish

but sorry have to go in

there and that's about it for this

bag when we receive lost and found bags

everything has to be registered from

inside

out hopefully the name on this

medication will lead us to the owner of

the

[Applause]

bag raw fish is just one of the many

strange lost items the Dublin

International Airport has seen a left

behind toilet life-sized mannequin and

headstone Pittsburgh International

Airport has its own laundry list of

unusual items when items are left

throughout the common areas of the

terminal they are then turned into to us

at the information

desk we store those items for 30 days

and try to make every attempt to reach

the owner some of the the strange items

that we have seen over the years a pair

of souvenir alligator heads a rice maker

a carpet steamer diving equipment false

teeth a 2500 page Vietnamese to English

dictionary that was very thick about

this thick all those bracelet if they

are then unclaimed we send them offsite

in preparation for the

[Music]

auction hey Tony oh hey detective Le

before the Seattle Airport even thinks

about an auction they let an actual

detective take a stab at finding owners

you got any good stuff for me this month

Yes actually I do uh our policy is to

hold on to items for 30 days three

tablets here okay um what we would call

high value items say a laptop or tablet

or cell phone um jewelry we will turn

those over to the

police many years ago with lost and

found because I have some experience

with computer forensics I felt that my

skills would help get some property back

to folks see next month see you next

month I just try to do an additional

check to try to get them get the

property back to the

[Music]

owners one of the easiest things is

checking them for stolen

status the lost and found just doesn't

have the ability to to do that so we

checked to see if these items have been

reported stolen

and see if there's a Sim in there it

looks like it might be a foreign Sim

over the years because of people's

concerns over security and and

everything it makes it a lot harder

sometimes to actually get property back

to folks and unfortunately I'm not able

to read it it's one of those Sims that I

just I'm not able to read so with this

particular phone I'm pretty much at a at

a dead end serial number is not reported

stolen um I'm not able to get any phone

number off the um off the sim card all

right

so it is kind of frustrating that you

know we'll have a a $2,000 laptop

sitting there here and it's not reported

stolen we don't have a name and we start

running out of options so this is one

that came in last month that I still

haven't uh had a chance to get to yet

and we've got a lot of different pieces

here here and between these we should be

able to

hopefully get a name that we can get a

phone number

[Music]

on sometimes losing your luggage is out

of your

control it looks like a lot of uh gmen

must have guys have a weight and balance

issue so they didn't send a lot of that

when you're out at the airport and your

bag doesn't come off the bagage claim we

know that that feeling is really hard

I'm going to call the gate to see if

they when a bag is not able to be

identified to a guest the airports will

continue to try and find the guest for

the first 5 days on the sixth day the

bag is then tagged to be sent here to

Central

baggage where we will begin a more

intensive search there's a a a tag with

a name there is some sense of ownership

on our part that we didn't necessarily

care for that item like we should have

I'm sorry that your baggage didn't get

to go with you we have it here and we

certainly want to get it back to you

it's in our nature to want to rectify

that situation this is a left on board

item as of right now we have yet to find

that owner a photo album that was given

from we believe a wife to a husband we

nicknamed The Gentleman on the front the

pointing guy because throughout the

whole entire book all he is doing is

pointing Every Witch Way at every item a

left behind item is a little bit

different than a checked item because we

don't necessarily know who that item

belonged to so we created a found report

hoping that the guest had submitted a

lost report as of right now there was no

trace results which means that nothing

in our system matched the two of them we

actually pulled out every single photo

hoping that there was something written

on the back of one of them no luck there

in one of the photos towards the

back there is a boat which is registered

within the state of

Washington and so I ended up up calling

the state of Washington to see if I

could get any vessel information but

doesn't this look like him what's next

for us is we're hoping to actually use

the power of social media in our favor

that looks like Lake Chalan and so we

just hope that everyone can help us try

and figure out who the pointing guy

is checked baggage on the other hand has

a better chance of making it home the

amount of times that we're unable to

reunite a check bag with a guest is very

small we're talking a fraction of a

percent across all Airlines the chance

of never getting your bag back is less

than half a

percent but with billions of people

traveling every year that half a percent

adds up we're talking over a million

bags

worldwide many of them end up

[Music]

here my name is uh DNE gri

my job here at unclean baggage as

Transportation specialist I go all over

the country Coast to Coast picking up

lost luggage from

Airlines I'm picking up luggage on a

weekly basis a lot of miles a lot of

hours uh I listen to a lot of podcast U

I listen to a lot of top radio probably

too much

sometimes sometimes just

music sometimes I'm Amazed by the number

of bags that we

get

every day I open

dozens it depends on the size it depends

on what's in the bag I usually open

dozen Poncho kitchen wear M lots of

cologne lots of

[Music]

shoes we're at inclan baggage and we're

a retail store in Scottsboro Alabama and

we work and partner directly with the

major airlines and we sell unclaimed

baggage

it's a nice shirt have some nice clean

socks clean these shoes look pretty good

that all I got started with my

dad who was a ham radio operator back in

the

1960s one day a gentleman got on the

radio and said I heard this big problem

with unclaimed bags we have so many of

them we don't know what to do with them

my dad uh he said I think I see an

opportunity there I may be able to help

you my dad borrowed $300 from one of my

grandfathers he borrowed my other

grandfather's 1965 Chevy C10 pickup

truck and he headed up towards

Washington DC and bought his first load

of unan bags from Trailway bus

lines and and then we segwayed into the

airline world air travel in the 70s

looked a little different than it does

today the new 747 jet boasted spiral

staircases and smoking was permitted the

alcohol was flowing and meals were

carved to

order sitting in coats was like going to

the movies in the early' 70s it would

have started with Eastern Airlines and

they lost a ton of bags that was our

first Airline and now we work with

pretty much all of them throughout the

industry in 50 years of going through

other people's stuff they've come across

some surprising

items one of the most noteworthy to me

is the 40 karat Colombian

emerald it was in the toe of a sock

rolled up in the corner of a

suitcase I don't think I'll ever forget

[Music]

it today Dwayne is the guy delivering

all this unclaimed baggage to Scottsboro

and that's where this process begins

Miss debah here's your next bag thank

you as they're opening the bag going

through their archaeological dig they're

deciding if we're going to sell it if we

need to recycle it or if we need to

donate it and this is a nice surprise

ceramic heater we open bags soort

everything out send them to the

Departments that where they

belong that's nice The Beetles yeah a

third of everything we get is recycled

nice pants check the

pockets more underwear everything looks

pretty fresh that's nice so obviously

people travel with undergarments we

never sell any used undergarments we're

going to recycle those with fabric waste

you will be amazed at how many people

travel with brand new and packaged

underwear we'll price those and put them

on our cell FL to sell it does feel like

I'm stepping into somebody else's life

like this might be a ukulele

and I

like seeing where people have

been make sure make sure it's in tune or

Out Of

Tune the bags usually tell a story and

you never know what you're going to find

and it's kind of an adventure kind of at

times sometimes it's a good adventure

and sometimes not so one of the most

hair raising things we found at

unclaimed baggage was a live rattlesnake

one of our openers as she was opening a

duffel

bag a live rattlesnake came slithering

out of it I think that they released it

out behind the building yeah to let him

live on live another

day in Pittsburgh some of the most

surprising unclaimed items are cars the

abandoned vehicles are always the most

popular items we're usually left with

between 10 and 20 cars a year

we contact the owners the police contact

the owners Department of Transportation

contacts the owners and if there's still

no response from those folks then it

comes to us for the auction $2500 on

Nissan 1,000 bid 122 1,000 get 122 get

12 $1,100 on the KNE side now 12 I think

some of the cars can be left behind if

people are on maybe extended vacations

1,000 2,000 3 4 4 4 5 5 6

if the car doesn't have a lot of value

they may not want to pay some of the

parking fees or the towing storage fees

that the airport would charge and they

just simply abandon the

car1 sold it 7,000 there are some left

behind items that hold more of a

sentimental value so got this bag a

couple of weeks

ago I'm going to do a secondary research

on

it got this Brown case here let's see

what's in this

case oh

[Music]

interesting got this Brown case here

what we're looking at now is a Ace

Hardware bag with a brown box

photos Metals military Metals Inside the

Box what we have are military Metals a

name tag and a lot of pictures we got a

naval Reserve organization Association

card and a selective Services card since

those are all in one person's name I'm

going to try and look him up so I've got

one person in Kansas they're

51 so that would not be them because of

the selector Services card it's going

back to to

55 and then I have another person but

they're

deceased we also have a photograph of a

baby which has a date of

1987 and it also has her name on there

let's try the young lady that was

actually on this picture we have her

listed here as

well I've been able to find several

people that appear to be associated with

this person I've placed several phone

calls yes hi Maryann my name is Tony so

hopefully one of these people know who

this is and we'll call

back looks like shirts back in Alabama a

third of all the luggage unclaimed

baggage receives is sold and it looks

clean but we'll launder

it we're very proud of our laundry

facility uh we are actually the largest

in the state of Alabama we process more

in one month than most of them do in an

entire

year it's just surprising what people

Tak in their luggage dishes uh

silverware water bottles is it's there

is a lot of

those I guess the one that stands up

most I washed car mats why somebody took

that on their vacation I don't

know Electronics get the full workup

too most we get in is usually headphones

stuff like that so it's really just

getting all germs everything cleaned off

after we clean them we test them to make

sure they're functioning and from there

they're going to data wipe

everything our pricers will then price

the merchandise whether it's apparel

shoes Jewelry accessories

Electronics the jewelry counter is where

you'll find some big ticket items this

this diamond engagement ring appraised

for a little over $10,000 and we have it

listed for a little over

$5,000 this is a emerald inam tennis

bracelet we have it listed at a little

over

$14,000 but there are some things you

can't put a price tag on in the 9s a

shipping container showed up with a

guidance system for fighter jets and

it's a the department of the US Navy

handle with Extreme Caution I am worth

my weight in

gold the actual gold is authenticated

appraised priced and put on the

floor these look like they are diamonds

but then I can also use my diamond

tester and it does test

Diamond this ruby ring is currently the

most expensive item in the

[Music]

store the most expensive item we've ever

sold in our store was a men's Platinum

prolex it's just a pretty cool

experience to come be a part of and see

what all people

lose okay Lot number one we have a whole

lot of ear ranks some of the lost

jewelry in Pittsburgh has people

scratching their heads we are always

surprised with how many wedding rings

are turned in to the lost and found

mainly men's wedding rings we're not

sure why a lot of them are claimed but

there are still a good amount that are

turned over to us at the auction we also

this year have a pair of stiletto heels

that are brand new um so I think that

will maybe draw in the

ladies I think that people are

interested in just seeing what items are

left

behind hi uh I lost the case of

harmonicas is there any chance that you

guys have it okay let me go see if I can

find it I grabbed it off the plane and

then I was coming here and I went

outside to wait for my ride and I just

like set it against the

wall I thought for sure that it was

gone

yeah thankfully some kind soul decided

to uh turn it in they were pretty

intrigued by what was

inside thank you so much

[Music]

apprciate yeah so

work if you lose an item at one of

paris's airports it will eventually end

up at the world's very first lost and

found office established by Napoleon in

1804 the Bureau of found objects has

received a human skull a Taxidermy

Lobster and a saber from

1892 this is one that came in last month

that I still but in Seattle some of the

Lost items end up with this guy

um the logo on here doesn't appear to go

with any sort of

school I'm looking for something that

may talk about like a particular school

then I can know a particular City where

that person lives when we go to get a

name a lot of times it helps if we have

middle initials information like that um

or a city will help as well what we

have

kidss Kindle Fire on that Kindle Fire

tablet the parent had set up two

profiles for the kids he just used

initials for the children we got a name

and a midle

initial did you lose something file a

lost item we might get lucky with this

name I have uh different databases that

I can use and if it's a unique enough

name I can try to track down the owner

that way we only got one let's give it a

call sometimes the time zone can help me

kind of pinpoint the region and increase

the chances that I'm actually getting

the correct person hi this is detective

donin with the pter Seattle Police

Department sometimes there's enough

breadcrumbs of items in a in a

particular bag that allows me to kind of

track them down yep yep Curious George

is here he's sitting on my desk yeah so

we got the uh the Kindle the um backpack

the colorful backpack the uh um Curious

George and we'll get him

home Curious George is lucky he'll make

it home but at unclaimed baggage

millions of items end up in other

people's homes some of those items

aren't what you'd expect it's amazing

what people travel with about 20 years

ago they had this automatic in and I I

mean oh uh I said is that for sale and

they said yes and I said I want it this

is uh a charm bracelet that I have been

uh collecting charm for several years

one of the most interesting things that

we've gotten consistently over the years

have been wedding gowns I can remember

at least two full suits of armor we've

had a number of kilts a number of bag

pipes we we actually had a a camera show

up that was was a camera for the space

shuttle had been on space shuttle

missions and and we got that back into

the hands of

NASA for the Seattle Airport lost and

found getting items back into the right

hands is the goal okay so we'll get the

label that's the possible owner because

it matches the medication we'll give

them a call Mrs K oh it's your mom oh

gotcha you know we found um vegetables

and fish in there I did find a a match

for the bag with the raw fish it looks

like they did file a loss report and

unfortunately yeah can't stay in the bag

so we have to throw them away okay the

bag is confirmed with the owner and they

will pick it up tomorrow all right we'll

see you tomorrow Mr

Kim at the end of the day there are

ultimately items that go

unclaimed many of them are donated to

various

organizations but some go to the dogs

our bomb can9 unit uses some of the

suitcases and clothing items and even

some of the the cosmetics and toiletry

items in these unclaimed bags because

they're able to then incorporate that

into their training for their bomb

dogs good morning again l ladies and

gentlemen we'd like to welcome you all

to the auction we're glad if the

electronics are still in good shape we

can send them off to auction and lost

and found from the airport accumulation

for the oneyear period we're here at

Pittsburgh International Airport's

annual auction we're getting ready to

auction off all of the loss and found

and items that were abandoned throughout

the last year here at the airport come

on now let's have a sale sale

time it's always interesting to see what

items get left here I'm looking for uh

Hardware either myself or for resale

when I saw these lots of laptops I'm

hoping to donate them to my Civil Air

Patrol unit Electronics they their ear

pods I would be on that truck but she'll

kill me if I drive it home so I I can't

do

that that Mini Cooper seems like a nice

car I'm going to bid on it and see what

happens the auction company will accept

the money order Cashers check certified

check this year there's a Mini Cooper

and pickup truck so personally I'm

interested to see you know what are the

cars going for those are always the big

ticket items here one of the cars we did

have was a former Pittsburgh Steelers

player he had since moved on to Chicago

his car was parked here in the lot and

he just never responded and didn't come

back and get his car so It ultimately

went to auction it was a Cadillac

Escalade at London's heow airport the

unclaimed baggage gets auctioned off

twice a month the difference here is

there's no peeking in the bags before

you bid going once anybody bit 15,000

going twice anybody bit 15,000 000 sold

it

$4,750 out of all the Left Behind items

the Mini Cooper brought in the most cash

but every single item was sold this is

like totally crazy like I had not

expected like any kind of this kind of

stuff but being a big fan of the NFL and

the Steelers I got a couple of our game

waren

jerseys nice and dirty meaning their

game

one I won six lots of jewelry how much

did I spend uh 2600 275 for pones that's

not bad $8,000 which was actually our

our limit why not go for the shoes

especially the red bottom shoes I think

it's still setting in that I actually

won them most years at the airport

Authority auction raises more than

$150,000 the money that's raised goes to

the airport Authority Foundation which

supports military scholarships those

types of things yeah this is our first

time probably won't be the last though

oh yeah come back next year for sure go

home and play with our new toys

an auction is one way to get rid of

uncleaned baggage but at the unclaim

baggage center there's so much lost

stuff it's impossible to sell it

[Music]

all at unclaimed baggage you might think

you'd find a lot of well baggage but

that's not the

case many years ago we started donating

luggage to the Department of Human

Resources

and that actually came from a newspaper

article that had talked about foster

children and they were giving them

garbage bags and so I remember just

being taken by that

[Music]

article unclaimed baggage decided to

take matters into their own

hands we stopped all luggage going to

the floor anything that we sold and we

started holding these for about 2 weeks

and I can remember calling them and

saying we're on our way with their first

load and we filled the

sidewalks we decided no children in our

community was going to go with a black

bag ever again and then we started the

decorating we thought you know hey look

this is a gift so that's where we

decided to start painting

it the last third of the luggage that

ends up at uncleaned baggage gets

donated we get so much excess there

could be no way that we could sell it

all and so we have found Partners to get

this product into the hands of people

that can use it the uh Cosmetics that

are in the bag we can put those in the

back in I have a small charity

organization and uh I come to pick up

some donations from unclaim

baggage couple years ago a buddy and

mine and both uh Navy Vietnam veterans

were traveling down the road and we saw

a veteran he was homeless and he didn't

have a coat and it was pretty cold

outside so my buddy and I went purchased

the cat for him and then we decided that

well wait a while maybe there's more

people out there so him and I went

around looking for veterans or basically

anybody that needed a coat D my dentist

up here informed me that hey unclaimed

baggage has a department that they

donate stuff why don't you talk to them

then the whole thing just exploded cuz

now we had access to hundreds of coats

our charity became a distributorship if

you will we found people who needed

stuff we had a a sponsor that would give

that to us and we just gave it out and

that's that's how it is right now that's

what we've been

doing I cannot begin to give you a

number of tens of thousands of pairs of

iear probably each year comes through

our

store one year we got

55,000 pairs of glass glasses and

sunglasses from

McLean these are topnotch glasses and

readers I mean the readers these these

folks on airplanes don't buy cheap

readers with all the giving that we do

we do still have luggage available in

store what would unclean baggage be

without a few bags on the

[Music]

Shelf does it have a lot of little um

knicknacks in that brown box yes ma yeah

my dad and has all these tiny little pin

you get my voicemail no this is my

daughter phone number ah okay I don't

know how that even transpired there was

a baby picture of her we saw the name

and then we were able to look it up by

the name we went through Linkedin and

and true people search and wow

everything the woman who called back was

actually the daughter of the gentleman

that the Box belonged to

and he is deceased it wasn't me that it

was my son so thank you so much for that

is a real memory thing it was his

grandfather right really wanted she

asked that we keep the item for her for

a few days until she gets here and we'll

see you in yes ma'am I'll be here bright

ey so what did happen to all the Lost

items we've been tracking

[Music]

[Music]

what's the best thing about my

job seeing the joy in people's face when

their item is

returned

[Music]

[Music]

Key Vocabulary

Vocabulary	Meanings
luggage /ˈlʌɡɪdʒ/ B1	noun - baggage, suitcases, and other items packed for travel
airport /ˈeəpɔːt/ B1	noun - a place where aircraft regularly take off and land, with facilities for passengers
lost /lɒst/ A2	adjective - unable to be found; misplaced verb - to misplace or fail to keep possession of
found /faʊnd/ A2	verb - to discover or locate something that was lost adjective - having been discovered; not lost
baggage /ˈbæɡɪdʒ/ B1	noun - the total amount of luggage a person brings on a trip
auction /ˈɔːkʃən/ B2	noun - a public sale in which goods are sold to the highest bidder verb - to sell something by inviting bids
item /ˈaɪtəm/ B1	noun - an individual article or object
travel /ˈtrævəl/ A2	verb - to make a journey, typically over a distance
security /sɪˈkjʊərəti/ B2	noun - measures taken to protect against danger or threat
screening /ˈskriːnɪŋ/ B2	noun - the process of examining something closely, especially for safety
detective /dɪˈtɛktɪv/ B2	noun - a person who investigates crimes and mysteries
conveyor /kənˈveɪ.ɚ/ B2	noun - a moving belt or roller that transports objects
claim /kleɪm/ B1	verb - to ask for something that is rightfully yours noun - a request for something that is owed
owner /ˈəʊ.nər/ B1	noun - a person who possesses something
value /ˈvæljuː/ B2	noun - the monetary or relative worth of something verb - to consider as important or beneficial
car /kɑːr/ A1	noun - a motor vehicle with four wheels used for transporting people
vehicle /ˈviː.ɪ.kəl/ B1	noun - a means of transporting goods or people, especially a motorized one
price /praɪs/ B1	noun - the amount of money expected, required, or given for something verb - to assign a monetary value to something
bag /bæɡ/ A1	noun - a flexible container for carrying items
report /rɪˈpɔːt/ B2	noun - a statement describing facts or information, especially as a written document verb - to give an account of something in written or spoken form

Key Grammar Structures

• Less than 5% of bags are physically inspected.

  ➔ Passive voice (present simple)

  ➔ The verb phrase ""are physically inspected"" is in the passive voice, showing that the bags receive the action.

• If the x‑ray technology detects a potential threat in a bag, it sends the x‑ray images to a TSA officer.

  ➔ First conditional

  ➔ The clause "If the x‑ray technology ""detects"" ..." uses the present simple in the "if" part and ""sends"" in the result clause, forming a first conditional.

• When the bags leave security, the sortation systems will move the bags over which then will go down a slide.

  ➔ Future simple with "will" + adverbial clause of time

  ➔ The main clause contains the verb ""will move"", showing future intent, while the introductory "When" clause ""When the bags leave security"" sets the time.

• We have a holding period of 30 days.

  ➔ Present simple + noun phrase

  ➔ The verb ""have"" (present simple) is followed by the noun phrase ""a holding period of 30 days"", stating a fact.

• We found a boarding pass, we logged that into a technology system that will help us identify key words.

  ➔ Past simple + past simple (compound sentence) + relative clause with future "will"

  ➔ The first clause uses the past simple ""found""; the second clause also uses past simple ""logged"". The relative clause "that will help us identify key words" contains the future modal ""will"".

• I am looking for clues.

  ➔ Present continuous

  ➔ The verb ""am looking"" combines the auxiliary "am" with the present participle "looking", indicating an ongoing action.

• We have sold over $150,000 this year.

  ➔ Present perfect

  ➔ The auxiliary "have" plus the past participle "sold" forms the present perfect, indicating an action completed in the recent past with relevance now.

• A live rattlesnake came slithering out of a duffel bag.

  ➔ Simple past + present participle as adverbial phrase

  ➔ The verb ""came"" is in the simple past, and the present participle ""slithering"" functions as an adverbial phrase describing how it came out.

• We have been processing unclaimed baggage for over 50 years.

  ➔ Present perfect continuous

  ➔ The structure ""have been processing"" (have + been + present participle) shows an action that started in the past and continues up to the present.