– English Lyrics

Lyrics & Translation

[English]

Okay, quick question. Have you ever

checked into a hotel and suddenly forgot

how to speak English? Like your brain

just goes blank at the front desk.

>> Oh, 100%. The receptionist smiles, asks

one simple question, and I'm like, "Yes,

hello, I am human."

>> Exactly. So, today we're doing a real

super useful hotel check-in

conversation. The four things everyone

asks about. ID, deposit, Wi-Fi, and

breakfast.

>> And we're keeping it simple, natural,

and real. Like what you'd actually say.

>> Perfect. All right. Scene starts. You

just arrived. You're tired. You want

your room. Let's go.

>> Hi there. I'd like to check in, please.

I have a reservation.

>> Hi, welcome. Sure. What's the name on

the reservation?

>> It should be under Jake Miller.

>> Great. Let me pull that up. Okay, I see

it. Two nights, one queen bed. Is that

right?

>> Yep, that's right.

>> Awesome. May I see your ID, please?

>> Yeah, of course. Here you go.

>> Thank you. And can I also have the card

you'll be using for payment?

>> Sure. Here's my card.

>> Perfect. Just to confirm, is it just one

guest staying in the room?

>> Yes, just me.

>> Great. And do you have a phone number

and email for the reservation?

>> Yes, my phone number is 555182

and my email is jake.mmiller atmail.com.

>> Thank you. All right, so check-in is

now. Your room is ready.

>> Amazing. Quick question, though. Why do

you need my ID?

>> Good question. We use it to verify the

reservation and for security. It's

standard for check-in.

>> Got it. That makes sense.

>> Now, we do have a refundable deposit. We

place a temporary hold for incidentals.

>> Wait, deposit? Like extra money?

>> Not exactly. It's a hold, not a charge.

It's just in case of things like mini

bar, room service, or damage.

>> Oh, okay. How much is the deposit?

>> It's a $100 hold per stay.

>> And I get it back?

>> Yes. If there are no extra charges, it's

released after checkout.

>> Nice. How long does that usually take?

>> It depends on your bank, but usually 3

to 10 business days.

>> Okay, good to know. So, it's normal.

>> Totally normal.

>> Perfect. Also, Wi-Fi. I really need

Wi-Fi tonight. What's the network and

password?

>> Sure. The Wi-Fi network is Riverside

Guest and the password is welcome 2025.

>> Riverside guest password welcome 2025.

Got it. Is it free?

>> Yes, it's complimentary for all guests.

>> Great. And breakfast? Please tell me

breakfast is included.

>> Let me check your rate. Yes, breakfast

is included for one guest.

>> Yes. Okay. What time is breakfast?

>> Breakfast is served from 6:30 to 10 on

weekdays and 7 to 11 on weekends.

>> Nice. Where is it?

>> It's on the second floor in the Garden

Cafe right next to the elevators.

>> Do I need a voucher or anything?

>> No voucher. Just show your room key.

>> Perfect. You're making this really easy.

>> That's the goal. Let me get your key

cards ready.

>> Thank you.

>> All right. Here are your two key cards.

You're in room 1208 on the 12th floor.

>> Great. Is the elevator that way?

>> Yes, straight ahead and to your left.

>> Awesome. One more thing. Can I request a

quiet room?

>> Let me see. You're already on the

quieter side of the building away from

the street.

>> Perfect. I appreciate that.

>> Of course. And checkout time is 11:00

a.m.

>> Okay. Can I ask for a late checkout?

>> We can do 12:00 p.m. if availability

allows. later than that may have a fee.

>> 12:00 p.m. would be perfect if possible.

>> I'll note that request for you.

>> Thank you so much.

>> You're welcome. Anything else I can help

you with?

>> Nope. That's everything. ID, deposit,

Wi-Fi, breakfast, done.

>> Great. Enjoy your stay.

>> Thanks. Have a good night.

>> You, too.

>> Oh, actually, sorry. One more thing. If

my card gets charged, how do I know it's

the deposit and not the room payment?

>> Great question. So, your room payment is

the actual charge. The deposit is

usually shown as a pending hold. It

might say authorization or pending.

>> So, if I see something pending, I

shouldn't panic.

>> Exactly. If it doesn't disappear after a

while, then you can call the hotel or

your bank.

>> Good to know. Also, what if I don't have

a credit card? Can I use a debit card?

Some hotels accept debit cards, but they

may hold a larger amount and it can take

longer to release.

>> Okay. So, credit card is better for

deposits.

>> Usually, yes.

>> Got it. And what if the receptionist

asks, "Can you confirm the billing

address? I always freeze."

>> Then you can say, "Sure, it's the same

as my card." Or you can just give your

address.

>> Let's practice that naturally. You be

the receptionist.

>> Okay. Can you confirm the billing

address for the card?

>> Sure. It's the same as the address on my

card.

>> Perfect. Easy.

>> Another one. Sometimes they ask, "Would

you like a printed receipt?" What do I

say?

>> You can say, "Email is fine." Or, "Yes,

please." Or, "No, thank you."

>> Nice. And if I want to sound polite, but

not too formal,

>> try email is perfect, thanks.

>> Okay, I like that.

>> All right, let's continue the scene.

You're heading to the elevator, but you

realize you forgot something important.

>> Wi-Fi again.

>> Exactly. You try to connect, but it says

connected. No internet.

>> That happens to me all the time.

>> Okay, go.

>> Excuse me. Sorry. I'm connected to the

Wi-Fi, but it says no internet.

>> No problem. Do you see a page asking you

to sign in or accept terms?

>> I don't think so.

>> Try opening a website. Sometimes it

redirects you to the Wi-Fi login page.

>> Okay, let me try. Oh, yeah, it popped

up.

>> Great. Tap connect or join.

>> Done. Okay, now it works. Perfect.

>> If it still didn't work, you could say,

"Could someone help me with the Wi-Fi in

my room?"

>> Or, "Is there a different network for

the rooms?"

>> Exactly. Very natural.

>> Also, what if the password doesn't work?

Like, I typed it right, but it fails.

Then say, "Sorry, the password doesn't

seem to work. Could you confirm it?"

>> Nice. Doesn't seem to work. That sounds

native.

>> Yes, that's a great phrase.

>> Okay, now let's talk breakfast because

breakfast is emotional.

>> Seriously, people travel for breakfast.

>> Facts. So, what if breakfast is not

included?

>> Then you ask the price and options like,

"Is breakfast included in my rate? If

not, how much is breakfast?" Okay, let's

role play. You be the receptionist.

>> Sure. So, breakfast is not included with

this booking.

>> Ah, okay. How much is breakfast?

>> It's $15 per person served buffet style.

>> And what time is it?

>> 6:30 to 10 on weekdays.

>> Got it. Can I pay there or do I pay now?

>> You can pay at the cafe or we can add it

to your room.

>> Add it to my room. I hear that phrase a

lot.

>> Yes. It means they charge it to your

room bill and you pay at checkout.

>> Nice. And if I want breakfast tomorrow

only, not every day.

>> Then say, "Can I just pay day by day?"

>> Or, "I would decide in the morning."

>> Perfect.

>> Also, sometimes you hear continental

breakfast. What does that mean?

>> Usually, it's a lighter breakfast like

pastries, bread, fruit, coffee, no hot

buffet.

>> Okay, that's helpful. So, if I want eggs

and bacon, I should ask, "What's

included?"

>> Exactly. You can ask, "Is it a hot

breakfast or a continental?"

>> Nice.

>> Now, let's add a realistic situation.

You booked online and the receptionist

says your room type is different.

>> Oh, no. That's stressful.

>> Yep. But we'll handle it politely.

>> Okay, let's do it.

>> Hi, Mr. Miller. I see you booked a

single room with one bed.

>> Hm. I actually booked a queen bed

non-smoking.

>> Let me check. I'm seeing a smoking room

on the reservation.

>> Oh, I'm sorry. There must be a mistake.

I requested non-smoking. Is there any

chance you can switch it?

>> Let me see what's available. Yes, I can

switch you to a non-smoking room.

>> Thank you so much. I really appreciate

it.

>> Of course. Anything else?

>> If possible, could I also get a room

away from the elevator? I'm a light

sleeper.

>> Yes. I'll put you a bit farther down the

hall.

>> Perfect. Thanks again.

>> Great. Your keys are ready.

>> Awesome.

>> And remember, if you need anything, just

dial zero from your room phone.

>> Dial zero. Got it.

>> Have a great night.

>> You, too. Okay, I made it to the room. I

swipe the key card and it flashes red.

>> No, that moment is the worst.

>> Like the door is judging you.

>> All right, let's handle it. You go back

downstairs, polite, calm, no panic.

>> Excuse me. Sorry, my key card doesn't

seem to work.

>> I'm sorry about that. Let me take a

look. What's your room number?

>> Room 1208.

>> Thank you. Sometimes the cards get

demagnetized. I'll reset it for you.

>> Thanks. Yeah, it was in my wallet next

to my phone.

>> That can do it. Here you go. Try this

one.

>> Great. Thank you. If it still doesn't

work, what should I say?

>> You can say, "Could someone come up with

me to check the door?"

>> Nice. And demagnetize. That's a good

word to know.

>> Yep. But you don't need it. You can just

say it stopped working.

>> Okay. Now, another real situation. What

if I want to pay with a different card

than the one I booked with?

>> Totally normal. You just say, "Can I use

a different card for the deposit or I'd

like to use a different card for

payment?"

>> Let's do it.

>> Sure. Would you like to use the same

card you booked with?

>> Actually, can I use a different card for

the deposit?

>> Of course, go ahead.

>> Perfect.

>> Also, sometimes they ask, "Would you

like to put a card on file?" And that

means they keep it for charges like room

service.

>> Exactly. It just means they keep the

card info connected to your room.

>> Got it. Now, let's do the most common

question people forget to ask. Parking.

>> Yes. Even if you don't drive, it's

useful English.

>> Okay. If I have a car, I can ask, "Is

parking available?" And how much is

parking per night?

>> Perfect.

>> And if I need a receipt for parking,

>> can I get a parking receipt? Easy.

>> Nice. All right, back to our four main

topics. Let's make this super practical.

We'll do a short, smooth check-in

version that viewers can copy.

>> Like a simple script.

>> Exactly. A natural, fast one, like real

life.

>> Okay, I'm ready.

>> I'll start as the receptionist. You

reply. Hi, welcome. What's the name on

the reservation?

>> Hi, it's Jake Miller. I'm checking in.

>> Great. May I see your ID, please?

>> Sure. Here you go.

>> Thank you. And a card for payment and

the deposit? Yes. Here's my card. By the

way, is the deposit a charge or a hold?

>> It's a temporary hold. $100 for

incidentals. It's released after

checkout.

>> Perfect. Thanks. Also, what's the Wi-Fi

network and password?

>> Network is Riverside Guest. Password is

welcome 2025.

>> Great. And is breakfast included?

>> Yes, breakfast is included for one

guest. It's on the second floor 6:30 to

10.

>> Awesome. Thank you so much.

>> My pleasure. Here are your keys. Room

1208.

>> Great. Have a good night.

>> You too.

>> That's so cream. That's exactly what

people need.

>> Yes. And now we'll add a few native

phrases that Americans say a lot at

hotels.

>> Like what?

>> For example, just a heads up. That means

quick warning or FYI.

>> Okay.

>> The receptionist might say, "Just a

heads up. The deposit is a temporary

hold."

>> Nice. That sounds very natural.

>> Another one, no worries. They say it

constantly

>> like, "No worries. I can help with

that."

>> Exactly. Another one. You're all set. It

means you're done. Everything is ready.

>> I love that. You're all set.

>> So, the receptionist might say, "Here

are your keys. You're all set."

>> That sounds super native.

>> Yep. Now, let's do one more realistic

mini problem that keeps viewers engaged.

You booked two nights, but the system

shows one.

>> Oh man, that's a real headache.

>> But we'll solve it calmly in simple

English.

>> Okay, go.

>> Hi, Mr. Miller. I have you down for one

night.

>> Hm. I actually booked two nights. Could

you double check that? Of course. Do you

have the confirmation email?

>> Yes, I do. One second. Here it is. It

says two nights.

>> Thank you. Let me update that. Okay,

you're right. I've corrected it to two

nights.

>> Great. Thank you. I really appreciate

it.

>> No problem at all. You're all set.

>> There it is again. You're all set.

>> Exactly. Perfect phrase.

>> Okay, we've covered ID, deposit, Wi-Fi,

breakfast, and how to handle problems

politely.

>> Next, we'll do the last section. Quick

review. Repeat after me style and a

super smooth ending people will remember

>> and we'll make it fun.

>> Yes, because the goal is not just

learning, it's confidence.

>> All right, let's finish strong.

>> Let's do it. All right, Jake. Final

round. We're going to do a quick review

that feels like real life, not a

classroom.

>> Perfect. Because people don't want

homework. They want phrases they can

actually use.

>> Exactly. So, we're going to do say this,

not that. Keep it simple. Sound natural.

>> Okay, hit me.

>> Instead of saying, "I want to check in,"

say, "Hi, I'd like to check in, please."

>> Hi, I'd like to check in, please.

>> Good. Instead of, "Give me Wi-Fi," say,

"Could I get the Wi-Fi password,

please?"

>> Could I get the Wi-Fi password, please?

>> Nice. Instead of breakfast is free, say,

"Is breakfast included?" Is breakfast

included?

>> Perfect. Instead of why you take my

card, say, "Is the deposit a charge or a

hold?"

>> Is the deposit a charge or a hold?

>> That one is gold. It saves you from

stress.

>> Seriously, because that deposit thing

can feel scary if you don't understand

it.

>> Exactly. Now, let's do a clean, full

check-in conversation one last time.

Fast, natural, like a real hotel lobby.

>> Like a final copy and use script.

>> Yes. Let's go.

>> Hi, I'd like to check in, please. I have

a reservation.

>> Welcome. What's the name on the

reservation?

>> Jake Miller.

>> Great. May I see your ID, please?

>> Sure. Here you go.

>> Thank you. And can I have a card for

payment and the deposit?

>> Yes, here's my card. Just to confirm, is

the deposit a charge or a hold? It's a

temporary hold for incidentals. It's

released after checkout.

>> Perfect. Thanks. Also, what's the Wi-Fi

network and password?

>> The network is Riverside Guest and the

password is welcome 2025.

>> Great. And is breakfast included with my

stay?

>> Yes, breakfast is included for one

guest. It's served from 6:30 to 10 on

the second floor.

>> Awesome. Thank you.

>> You're welcome. Here are your key cards.

Room208.

You're all set.

>> Perfect. Have a good night.

>> You, too. Enjoy your stay.

>> That's it. That's the whole thing. If

you can say that, you can check into

almost any hotel.

>> Exactly. But before we end, let's add a

few quick emergency lines just in case

something goes wrong.

>> Yes. Because something always goes

wrong.

>> Okay. Repeat after me. Sorry, my key

card doesn't work. Sorry, my key card

doesn't work.

>> Could you reset it, please?

>> Could you reset it, please?

>> I think there's a mistake with my

reservation.

>> I think there's a mistake with my

reservation.

>> I booked two nights. Could you double

check?

>> I booked two nights. Could you double

check?

>> Could I request a quiet room?

>> Could I request a quiet room?

>> Can I get a late checkout?

>> Can I get a late checkout?

>> Perfect. These are simple, polite, and

super common.

>> And they make you sound confident, even

if you're tired and jet-lagged.

>> Exactly. Now, let's end the video the

way we started. Real and relatable.

>> Okay.

>> You're at the elevator. You're holding

your key card. You're thinking,

>> "Please work. Please work. Please work."

>> And it works.

>> Yes.

>> And you whisper the most beautiful

English sentence in the world. just

sleep.

>> And that's the lesson.

>> If this helped you, you can practice it

again by replaying the video and

speaking with us out loud.

>> And if you want the next one, we can do

hotel problems English. No hot water,

noisy room, wrong bed.

>> That one is spicy.

>> Very spicy and very useful.

>> Thanks for learning with us.

>> See you in the next video. Bye.

Key Vocabulary

Vocabulary	Meanings
reservation ˌrɛz.ərˈveɪ.ʃən A2	noun - an arrangement to have something such as a table or room kept for you to use at a particular time
deposit dɪˈpɑː.zɪt A2	noun - an amount of money that you pay when you book a hotel room, rent a car, etc., and that you get back when you return it
Wi-Fi ˈwaɪ.faɪ A1	noun - a way of connecting to the internet without using wires
breakfast ˈbrɛk.fəst A1	noun - the first meal of the day, usually eaten in the morning
check-in ˈtʃɛk.ɪn A2	noun - the process of arriving at a hotel and giving your details to the staff so that you can stay there
incidentals ɪnˈsɪ.dɛn.təlz B1	noun - small items or services that you might use during your stay, such as room service or mini-bar
complimentary ˌkɒm.plɪˈmen.tər.i B1	adjective - given free of charge
voucher ˈvaʊ.tʃər B1	noun - a piece of paper that allows you to receive a service or product without paying for it
demagnetized diːˈmæɡ.nə.taɪzd B2	verb - to lose magnetic properties, often referring to key cards
continental ˌkɒn.tɪˈnen.təl B1	adjective - relating to a light breakfast typically including pastries, bread, and coffee
authorization ɒˌθɒr.ɪ.zeɪˈʃən B2	noun - official permission to do something
pending ˈpɛn.dɪŋ B1	adjective - waiting to be dealt with or settled
receipt rɪˈsiːt A2	noun - a piece of paper that shows you have paid for something
polite pəˈlaɪt A2	adjective - showing good manners and consideration for others
availability əˌveɪ.ləˈbɪl.ɪ.ti B1	noun - the fact that something can be obtained or used
fee fiː A1	noun - an amount of money paid for a particular service
natural ˈnætʃ.ər.əl A2	adjective - as would be expected or is typical in a particular situation
confidence ˈkɒn.fɪ.dəns B1	noun - the feeling or belief that you can do something well or succeed at something
emergency ɪˈmɜː.dʒən.si A2	noun - an unexpected and dangerous situation that requires immediate action

Key Grammar Structures

• I'd like to check in, please. I have a reservation.

  ➔ Present Perfect Tense

  ➔ The phrase "I have a reservation" uses the present perfect tense to indicate an action that occurred in the past and is relevant to the present situation.

• May I see your ID, please?

  ➔ Modal Verb (May)

  ➔ The modal verb "may" is used to make a polite request, as in "May I see your ID, please?"

• It's a temporary hold for incidentals. It's released after checkout.

  ➔ Present Continuous Tense for Future

  ➔ The phrase "It's released after checkout" uses the present continuous tense to describe a future action.

• Could I get the Wi-Fi password, please?

  ➔ Modal Verb (Could)

  ➔ The modal verb "could" is used to make a polite request, as in "Could I get the Wi-Fi password, please?"

• Is breakfast included with my stay?

  ➔ Present Simple Question

  ➔ The question "Is breakfast included with my stay?" uses the present simple tense to ask about a general situation.

• You're all set.

  ➔ Contraction (You are)

  ➔ The phrase "You're all set" uses the contraction "you're" (short for "you are") in informal speech.

• Could you reset it, please?

  ➔ Modal Verb (Could) + Bare Infinitive

  ➔ The phrase "Could you reset it, please?" uses the modal verb "could" followed by the bare infinitive "reset" to make a polite request.

• I think there's a mistake with my reservation.

  ➔ Present Simple with 'Think'

  ➔ The phrase "I think there's a mistake" uses the present simple tense with the verb "think" to express an opinion or belief.