– English Lyrics

Lyrics & Translation

[English]

hi everyone welcome to my weekly speak

English with me Series where each week

we practice speaking English in a

different real life scenario this week

we are practicing making a medical

appointment by phone specifically making

a dental

appointment I don't know about you but

personally I hate making appointments by

phone even in my first language so I

feel like the more practice we can get

the better especially when we have to

talk on the phone our conversation today

is between a receptionist answering the

phone and a patient trying to make an

appointment for a general cleaning at a

dental clinic let's quickly go over how

this will work the first time just

listen to the complete dialogue pay

attention to the pronunciation that I'm

using and any tricky vocabulary the

second time I will read the lines of the

receptionist and you will read the lines

for the patient when it is your turn to

speak this little symbol will show up on

the screen along with your lines at the

bottom after that we will try the

conversation again but you will play the

role of the receptionist and I will play

the role of the patient if you would

like some extra practice with this

dialogue I have also linked a free PDF

down in the description box that

includes the entire dialogue as well as

some key vocabulary are you ready to get

started so first let's just listen to

the complete dialogue happy teeth dental

Barbara speaking would you please

[Applause]

[Music]

[Applause]

hold thanks for holding how can I help

you today hi I like to schedule an

appointment okay have you been here

before I have may I have your name and

date of birth please my name is Mabel

indial un d o m i e l and my birthday is

92278 got it what kind of appointment

are you scheduling today just a general

cleaning do you have a preferred time

and day of the week mornings are best

for me it looks like the first available

morning is Monday the 10th at 8:00 a.m.

could we do the 11th I have a meeting

that day I have the 11th at 9:30 would

that work yeah that's good for me

perfect I've got you down for Tuesday

the 11th at 9:30 will you be using

insurance for this appointment no I'm

paying out of pocket gotcha the outof

pocket cost for a general cleaning is150

all right no problem is there anything

else I can help you with today that's it

thank you so much all right we'll see

you on the 11th at 9:30 have a great

rest of your day thanks you too bye

let's now practice the conversation two

times together again the first time I

will read the lines for the receptionist

and you will read the lines of the

patient remember when you see this

symbol that means it is your turn to

speak if you ever need more time feel

free to pause the video Happy teeth

dental Barbara speaking would you please

hold

[Applause]

thanks for holding how can I help you

today okay have you been here

before may I have your name and date of

birth

please got it what kind of a oent are

you scheduling

today do you have a preferred time in

day of the

week it looks like the first available

morning is Monday the 10th at 8:00

a.m. I have the 11th at 9:30 would that

work

perfect I've got you down for Tuesday

the 11th at 9:30 will you be using

insurance for this

appointment gotcha the outof pocket cost

for a general cleaning

is150 is there anything else I can help

you with

today all right we'll see you on the

11th at 9:30 have a great rest of your

day let's switch rules now this time you

will read the receptionist lines and I

will read the patients lines let's begin

[Music]

[Applause]

[Music]

hi I like to schedule an

appointment I

have my name is Mabel indomi un n d o m

i e l and my birthday is

92278 just a general cleaning

mornings are best for

me could we do the 11th I have a meeting

that

day yeah that's good for me

no I'm paying out of

pocket all right no

problem that's it thank you so much

thanks you too bye great job that is all

for today's video I hope that you have

enjoyed practicing making an appointment

in English don't forget there is a free

pdf in the description box that includes

the entire dialogue and some key

vocabulary thank you so much for

watching today and I hope to see you

next time

Key Vocabulary

Vocabulary	Meanings
appointment əˈpɔɪntmənt B1	noun - an arrangement to meet or talk at a particular time and place
available əˈveɪləbəl B2	adjective - able to be used or obtained; free for use
clinic ˈklɪnɪk B1	noun - a place where people receive medical treatment
conversation ˌkɒnvərˈseɪʃən B1	noun - an informal talk between two or more people
dialogue ˈdaɪəlɒɡ B2	noun - a written or spoken exchange of ideas between two or more people
dental ˈdɛntl B1	adjective - relating to teeth or the practice of dentistry
general ˈdʒɛnərəl B1	adjective - not specific; widespread or overall
insurance ɪnˈʃʊərəns B2	noun - a contract that provides financial protection against loss
language ˈlæŋɡwɪdʒ B1	noun - a system of communication used by a particular community
morning ˈmɔːnɪŋ A1	noun - the period of time from sunrise until noon
out‑of‑pocket aʊt əv ˈpɒkɪt C1	adjective - paid directly by the patient rather than covered by insurance
patient ˈpeɪʃənt B1	noun - a person receiving medical treatment
practice ˈpræktɪs B1	verb - to do something repeatedly in order to improve skill noun - repeated exercise in or performance of an activity
preferred prɪˈfɜːrd B2	adjective - liked more than something else; chosen as more desirable
receptionist rɪˈsɛpʃənɪst B2	noun - person who greets visitors and handles telephone calls in an office or hotel
schedule ˈskɛdʒuːl B1	verb - to arrange for something to happen at a particular time noun - a plan that lists when something will happen
scenario sɪˈnɑːrioʊ B2	noun - a imagined or projected sequence of events, especially one used as a basis for planning
welcome ˈwɛlkəm A1	verb - to greet someone with pleasure or friendly regard
cleaning ˈkliːnɪŋ B1	noun - the act of removing dirt, dust, or unwanted substances
pocket ˈpɒkɪt A2	noun - a small bag sewn into clothing for carrying small items